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Kirk Drennan

135 Primrose Ln. Mason MI, 48854 Phone: (810) 555-7821 Email: Professional profile A Key member of the Information Technology team reporting directly to the Direct of Information Technology providing support to multiple sites including one corporate office, one sales office, 10 production facilities and 3,000 employees at Dakota Integrated Solutions a tier 1 automotive supplier to GM, Ford and other Automotive makers. Ten years of experience in Information Technology field, five years management experience, and three years working as an I.T Administrator/Manager Areas of Expertise Window Servers Avaya Cisco SQL Server IIS Active Directory TCP/IP VOIP telephony SAN VPN MPLS LAN/WAN WAP Crystal Reports Oracle Printers Switches Routers Raids Support Hiring Training Installation Implementation Project Management Security and compliance

Professional Experiences Corporate I.T Administrator-Promotion, Dakota Integrated Systems, Holt, MI and multiple locations, 2013 to Present -Training and Hiring I.T Administrators and Technicians -Launching Plants: Locations-Brownstown, Sterling Heights, Toledo -Other responsibilities are same as below, but on a larger scale-includes all plant locations and corporate offices. I.T Administrator, Dakota Integrated Systems, Holt, MI, 2012 to 2013 -Manage multiple servers and workstations -Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems. -Administer system security including firewalls, host and client access, file permissions, and user accounts. -Install and Debug new and/or upgraded software on server and client platforms. -Research, evaluate, install, configure, and troubleshoot all hardware, peripherals, and equipment -Perform backups and recovery of data for all company servers I.T Manager, MI Call Center, Inc. Oscoda, MI, 2011 to 2012 - Oversee all I.T department operations. - Develop training Materials for various software systems. - Maintain network and systems documentation.

- Manage implementation of new phone and computer systems. - Provide cost benefit analysis of proposed upgrades. - Oversee migration of I.T systems. - Report findings and solutions to CEO - Direct supervision of outside I.T contractors and internal employees - Maintain and implement enterprise level network. - Maintain and implement call center level PBX servers. - Maintain and implement active directory environment. - Install and manage 160 IP phones and computer workstations. - Oversee customer collocation projects - Develop, maintain, and implement SMB networks for outside clients. I.T Systems Engineer, ATR Computers, Flint, MI, 2009 to 2011 - Troubleshoot, manage and maintain computers, servers, printers, and networking equipment - Troubleshoot, install and implement new software - Analyze current businesss I.T infrastructure; recommend and implement solutions - Design and install SMB LAN networks - Create, Repair, and maintain an active directory server environment. - Create, Modify and implement companywide group policy. - Educate customers on new software and computing techniques. Help Desk Representative, PHNS Corp, Flint, MI, 2008 to 2009 - Provide technical support for desktops, laptops, medical equipment and software - Escalate and monitor tickets to other departments - Abide by HIPAA rules and regulations Desktop Technician, Avalon Systems Inc., Flint, MI, 2006 to 2008 - Provide technical support via the phone for email, Internet access and hosting services - Troubleshoot, diagnose, build and repair computers - Troubleshoot, install, and configure software and networking equipment - Provide customers with knowledge about our products and services. Systems Administrator and Tutor, Priority Children, Flint, MI, 2005 to 2009 - Troubleshoot, manage and maintain computers, printers, and networking equipment - Troubleshoot, install and implement new software in an educational setting - Setup and secure shared folders on the network - Create, implement and manage Internet access policy for students and staff - Teach Internet safety to students - Teach basic computing skills such as typing, MS word, excel, power point etc. - Teach basic computer maintenance and repair Education Bachelor of Business Administration, University of Michigan, Flint, MI, 2014 Avaya Aura CM Basic Administration, Avaya University, 2012 Diploma, Kearsley Senior High School 2007 Microsoft Certified Professional: Installing, Configuring, and Administering-Microsoft Windows XP Professional, 2006