Summary Creative, efficient and articulate communication professional. Skilled in public relations and customer-service and problem resolution.

Experienced in client support, event planning, public speaking, press releases and office management. Work Experience Sanders & Associates, Brownsville, PA Intern 12/13 * Interview potential pageant contestants to determine eligibility * Assemble and mail acceptance packets to pageant contestants * Database management of potential pageant contestants * Public appearance scheduling for current title holders Table Lakeside Bar and Grill, Canonsburg, PA Bar Manager 6/12 Server/Bartender 5/09- 6/12 * Promoted from bartender to bar manager * Weekly inventory and ordering * Front-line customer service, ensuring exceptional dining experience * Provide pro-active resolution of customer issues * Closing server - responsible for cleanliness and organization of workspace Padonia Station, Timonium, MD Server 4/09 * Handled large amounts of cash for busy restaurant and bar * Traditional restaurant server responsibilities * Trained new employees

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8/11-

10/08-

Robert Half International, Hunt Valley, MD Lead Administrator 6/07 8/08 * First point of contact for multi-national staffing corporation - operate phone system, greet clients, candidates, and receive and process all office mail/shipments * Registered new temporary workers- Process needed paperwork: applications, tax forms, candidate agreements * Ensured Federal I-9 compliance- daily digital scanning of I-9s, audit and mail monthly to corporate field processing center * Completed weekly employee audits, ensuring temporary employees meet corporate requirements * Order office supplies/marketing materials * Provided district offices with daily and weekly reports using Microsoft Excel * Used Microsoft mail merge to prepare letters to clients, prospective clients and candidates * Completed internal new hire process- set up new employee records

E. Cain p. 2 Resort Rentals, LLC, Ocean City, MD Rental Associate 12/05 - 3/07 * Generated leases for weekly property rentals * Coordinated repairs and scheduled maintenance with vendors * Provided customer service for both property owners and guests; issue resolution * Performed general office administration including ordering supplies and file management * Obtained a Maryland Real Estate License Memberships and Organizations Lambda Pi Eta- National Communication Association Honor Society *Vice-President, founding member Public Relations Student Society of America *Event Planning Committee Member Society for Leadership and Success Skills * Typing 65+ wpm * Microsoft Office Suite * Adobe Illustrator * Customer Service Education California University of Pennsylvania, California, Pennsylvania 5/14 Bachelors Degree Program- Communication Studies: Public Relations *Michael Keller Memorial Award Scholarship recipient *William D. Greenlee Scholarship recipient *Academic Honors List *Deans List 8/12* Public relations: press releases, public speaking, social media * Strong organization skills * Detail oriented

Community College of Allegheny County, Pittsburgh, Pennsylvania 1/115/12 Associates Degree Program- Business *Related coursework: Introduction to Business, Financial Accounting, Managerial Accounting University of Connecticut, Hartford, Connecticut 5/00 Bachelors Degree Program *24 credits earned in General Education Requirements 8/99 -