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BUSINESS ENGLISH 3
LECTURE OUTLINE
Lecturer: Simona MITOCARU
Business English 3
2
nd
Lecture: CVs and Resumes
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Choosing a CV style
CHRONOLOGICAL
SKILLS-BASED / FUNCTIONAL
COMBINATION
CV PREPARATION AND DESIGN STAGES
1. PREWRITING
ANALYSE: the purpose is to respond to a job advertisement and win an
interview.
ANTICIPATE: the reader probably sees many resumes and will skim this one
quickly. He/she will be indifferent and must be persuaded to read on.
ADAPT: emphasize the specific skills that the targeted advertisement mentions.
2. WRITING
RESEARCH: investigate the targeted company and its needs. Find the name of
the person who will be receiving the resume.
ORGANISE: make lists of all accomplishments and skills. Select those items
most appropriate for the targeted jobs.
COMPOSE: experiment with formats to achieve readability, emphasis, and
attractiveness.
3. REVISING
REVISE: use present-tense verbs to describe current experience. Bullet
experience items. Check for parallel phrasing. Adjust spacing for best effect.
PROOFREAD: run spell checker. Read for meaning. Have a friend proofread.
EVALUATE: will this CV impress a recruiter in 30 seconds?
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(REVERSE-) CHRONOLOGICAL CV
it is most popular with recruiters since it is the
easiest to assess
It lists work history job by job in reverse
chronological order
It is appropriate for candidates who
have experience in their field of employment
show steady career growth.
It is inappropriate for young graduates or
people who have gaps in their work
experience.
It begins with the candidates name, address,
telephone number, job objective, education/ work
experience.
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THE FUNCTIONAL / SKILLS-BASED CV
It focuses attention on the applicants skills
rather that past employment.
It begins with the applicants name, address,
telephone number, job objective, education,
skills, short employment section.
It groups skills and accomplishments (special
subcategories).
It is useful for recent graduates, people who
have changed jobs frequently or have gaps in
their employment records.
It demonstrates transferable skills
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COMBINATION
It draws on the best features of the
chronological and skills-based CVs.
It emphasizes the candidates capabilities but
also includes a complete job history.
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Deciding on its length
Recruiters prefer 1-page CVs.
Make your CV as long as needed to sell your
skills.
Arranging the parts
Main heading
Career/job objective/personal statement/profile
Education
Experience
Capabilities and skills
Awards and activities
Personal information
References
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MAIN HEADING
begin with your name, address, and telephone
number.
Avoid showing both permanent and temporary
addresses; some specialists say that dual addresses
immediately identify about-to-graduate college
students.
Keep the main heading as uncluttered and simple as
possible.
Do not include the words CV or resume as a title.
CAREER/JOB OBJECTIVE
Opinion is divided about the effect of including a
career objective on a CV
career objectives make the recruiters life easier by
quickly classifying the CV.
They can also disqualify a candidate if the stated
objective does not match a companys job description.
EDUCATION
If it is more noteworthy than your work
experience, education is the next component.
include the name and location of schools, dates of
attendance, major fields of study, and degrees
received.
It is better to refer to courses only if you can relate
them to the position sought. When relevant,
include certificates earned, seminars attended and
workshops completed.
This section may be entitled Education, Academic
Preparation or Professional Training.
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WORK EXPERIENCE OR EMPLOYMENT
HISTORY
If your work experience is significant and relevant to
the position sought, this information should appear
before education. List your most recent employment
first and work backwards, including only those jobs
that you think will help you win the targeted position
For each position show the following:
Employers name, city, country
Dates of employment
Most important job title
Significant duties, activities, accomplishments and
promotions
Describe your achievements concisely but concretely.
Statements describing your work experience can be
made forceful and persuasive by using action verbs
ACTION VERBS FOR PERSUASIVE RESUMES
/ CVs
MANAGEMENT SKILLS COMMUNICATION SKILLS
administered
analysed
consolidated
coordinated
delegated
directed
evaluated
improved
increased
organized
planned
prioritized
recommended
strengthened
supervised
addressed
arbitrated
arranged
collaborated
convinced
developed
drafted
edited
explained
interpreted
negotiated
persuaded
promoted
recruited
translated
wrote
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ACTION VERBS FOR PERSUASIVE RESUMES/
CVs
RESEARCH
SKILLS
TECHNICAL
SKILLS
TEACHING SKILLS
clarified
collected
diagnosed
evaluated
examined
extracted
identified
inspected
interpreted
interviewed
investigated
organized
summarized
surveyed
systematized
assembled
built
calculated
computed
designed
devised
engineered
executed
fabricated
maintained
operated
programmed
repaired
solved
upgraded
adapted
advised
clarified
coached
communicated
coordinated
developed
enabled
encouraged
evaluated
explained
guided
instructed
persuaded
set goals
trained
ACTION VERBS FOR PERSUASIVE RESUMES/ CVs
FINANCIAL
SKILLS
CREATIVE SKILLS HELPING SKILLS
administered
allocated
analysed
appraised
audited
balanced
budgeted
calculated
computed
developed
forecast
managed
marketed
planned
projected
researched
conceptualized
created
customized
designed
developed
established
founded
illustrated
initiated
instituted
introduced
invented
originated
planned
revitalized
assessed
assisted
clarified
coached
counseled
demonstrated
diagnosed
educated
expedited
facilitated
familiarized
guided
motivated
referred
represented
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ACTION VERBS FOR PERSUASIVE
RESUMES/ CVs
CLERICAL OR DETAIL
SKILLS
MORE VERBS FOR
ACCOMPLISHMENTS
approved
catalogued
classified
collected
compiled
generated
monitored
operated
organized
prepared
processed
recorded
screened
specified
systematized
tabulated
achieved
directed
expanded
facilitated
formulated
improved
oversaw
pioneered
reduced (losses)
resolved (problems)
transformed
CAPABILITIES ANDSKILLS
list your special skills, include your ability to use computer
programmes, office equipment, foreign languages.
Describe proficiencies you have acquired through training
and experience, i.e., trained in computer accounting,
including.
Use expressions like:
Competent in
Skilled in
Proficient with
Experienced in
Ability to
highlight exceptional aptitudes, such as working well
under stress and learning computer programmes
quickly.
For recent graduates, this section can be used to give
recruiters evidence of your potential. Instead of
Capabilities, this section might be called Skills and
Abilities.
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AWARDS, HONS, and ACTIVITIES
If you have more than 3, list them under a
separate heading. If not, put them with the
Activities.
Include awards, scholarships (financial and
other), recognition, commendations and
certificates
This section provides an opportunity to
demonstrate leadership and interpersonal skills.
Explain your activities.
PERSONAL DATA (U.S. style)
Todays resumes and CVs omit personal data,
such as birth date, marital status, height and
religious affiliation. Such information does not
relate to genuine occupational qualifications.
Some job seekers write them, including hobbies
and interests that might grab recruiters
attention or serve as conversation starters. Do
not mention dangerous pastimes or time-
consuming interests. You should indicate your
willingness to travel or to relocate, since many
companies will be interested.
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REFERENCES
Normally, recruiters prefer that a candidate
bring to the interview a list of individual
willing to discuss their qualifications. Write
their full names and titles, include addresses
and telephone numbers (e-mail addresses).
Ask 3-5 instructors or previous employers
whether they will be willing to answer
inquiries regarding your qualifications for
employment.
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CHAPTER REVIEW
Resumes/ CVs that list work history job
by job, starting with the most recent
position, are classified as
____________ resumes / CVs.
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CVs that emphasize skill categories
and deemphasize work history are
classified as ____________ CVs.
This CV can be used to focus on
accomplishments and to hide negative
employment history.
A CV should always begin with a main
____________ that includes name,
address and telephone number.
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Opinion is divided on whether to
include a career ____________ on
a CV. Although this statement makes
the recruiters life easier, it can limit a
candidates opportunities.
One of the most important sections of
a CV is devoted to work
____________. List your most
recent employment first and work
backward.
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Answer the following questions:
From the candidates view, what are the
advantages of chronological CVs? Of
functional / skills-based CVs?
When should you include a career objective
/ personal statement on your CV?
Should you include references on your CV?
Why or why not?
INTRODUCTION TO BUSINESS
LETTER WRITING
Lecture 3
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Ashley, A. The Oxford Handbook of Commercial
Correspondence. New Edition. Oxford: OUP, 2003.
Correspondence, whether it is by letter, fax, or email, is
a key aspect of the world of commerce and business. It
reflects on the competence and professionalism of the
person who has written it and the company he or she
works for. Clear, effective correspondence is an
important part of running an efficient business, and can
promote good relations. Unclear or confusing
correspondence can cause many problems, and can lead
to misunderstandings, delays, lost business, and poor
relations between individuals, departments, and
companies. Therefore, writing skills what is written
and how it is expressed should be as much a part of a
business education as accountancy or economics.
PROFESSIONAL WRITTEN
COMMUNICATION
PURPOSE-ORIENTED
Why do I write? What is the desired outcome
of my message?
INFORM and REMIND
PERSUADE
REQUEST and INQUIRE (ENQUIRE)
FOLLOW UP and REPLY
THANK, WELCOME or CONGRATULATE
AUDIENCE-ORIENTED
To whom do I write? (status, level of
knowledge, relationship)
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The 5 Cs of Effective Business Letter
Writing
COURTEOUS (polite)
CLEAR(logical arrangement, specific terms,
directness)
COMPLETE (communicate all the essential
ideas and details)
CONCISE (mention only the essential ideas and
details; short, active sentences)
CORRECT (proofread the letter for typos
[typographical errors] and failures to check
reference sources)
PARAGRAPHS
INDENTED PARAGRAPH
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
BLOCK PARAGRAPH
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXX
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LETTER LAYOUT Parts of a Letter
RETURN ADDRESS (senders)
DATE
INSIDE ADDRESS (sending address)
(attention line)
SALUTATION
(subject line)
BODY OF LETTER
COMPLIMENTARY CLOSE
SIGNATURE BLOCK
(Enc. / Encl., p.p., c.c.)
British FORMAT
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AMERICAN FORMAT
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SALUTATIONS and COMPLIMENTARY
CLOSES
NO NAME MENTIONED
Dear Sir
Dear Madam
Dear Sir or Madam
Dear Sirs
----------------------------------------
Gentlemen
NAME MENTIONED
Dear Mr Smith
Dear Ms Smith
Dear Mrs Smith
Dear Miss Smith
Dear Messrs Smith and Jones
Yours faithfully
------------------------
Yours truly
Best wishes / Best regards
(addressed to smb. that you
know well)
Yours sincerely
-------------------------
Yours truly
Sincerely
Best wishes / Best regards
(addressed to smb. that you
know well)
PUNCTUATION
MIXED PUNCTUATION
EUROPEAN STYLE
Dear Ms Smith,
Dear Sirs,
Sincerely yours,
Faithfully yours,
AMERICAN STYLE
Dear Ms. Smith:
Gentlemen:
Sincerely (yours),
Best wishes,
OPEN PUNCTUATION
EUROPEAN STYLE
Dear Ms Smith
Dear Sirs
Sincerely yours
Faithfully yours
AMERICAN STYLE
Dear Ms. Smith
Gentlemen
Sincerely
Best wishes
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SENDERS ADDRESS
British format: the top right-hand corner of the
page.
American format: the top left-hand corner of the
page.
Punctuation is rarely used in addresses these
days.
The BLOCK(ED) STYLE is the most widely used:
each line starts directly below the one above.
In the UK it is not usual to write the senders
name before his or her address.
LETTERHEAD
TYPE OF COMPANY
Ltd (UK)/ LLC (USA) the company has limited
liability
PLC (public limited company in the UK)/INC.
(incorporated in the USA) - shares can be
bought and sold by the public
(&) co. a partnership
If nothing is written after the companys name a
sole trader (a person who owns and runs the
business on their own).
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LETTERHEAD
Board of Directors
the name of the chairman (president US)
The name of the managing director (UK)/ chief executive
officer CEO (US and increasingly UK)
Address
The address of the office from which the letter is being sent
The address of the head office or registered office, if
different
Telephone and fax numbers, email and website addresses
Registered number
In small print, sometimes with the country or city in which
the company is registered.
REFERENCES
Are often quoted to indicate what the letter
refers to (Your ref.) and the correspondence to
refer to when replying (Our ref.)
May appear in figures (661/17 661 refers to the
number of the letter and 17 to the number of the
department)
May appear in letters (DS/MR DS stands for
the initials of the writer, Donald Sampson, and
MR for his assistant, Mary Raynor)
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DATE
Is written below the senders address, separated
from it by a space.
LETTERHEAD the date is written on the
right-hand side of the page (UK),
left-hand side (USA)
the month should not be written in figures
Br.E. day/month/year
Am.E. month/day/year
INSIDE ADDRESS (recipients address)
Written below the senders address and on the left-hand side of the
page.
Surname known
the name of the person is the first line of the address (Mr J.E. Smith/ Mr
John Smith)
Job title known
If you ignore the name of the person you are writing to, but know their
job title, you can use that (The Sales Manager, The Finance Director)
Department known
You can address the letter to a particular department of the company
(The Sales Department, The Accounts Department)
Company known
If you know nothing about the company and do not know which person
or department your letter should go to, you can simply address the letter
to the company itself (Compuvision Ltd.)
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INSIDE ADDRESS
ORDER OF THE INSIDE ADDRESS
Name of house or building
Number of building and name of street, road,
avenue, etc.
Name of town or city and postcode
Name of country
ATTENTION LINE
An alternative to including the recipients name
or job title in the address (For the attention of
the Sales Manager)
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SUBJECT TITLE/LINE
Written before or after the salutation,
provides a further reference
Saves introducing the subject in the first
paragraph
Draws attention to the topic of the letter
May begin with Re. (with regard to)
Re.: Application for the post of web designer
SALUTATION
Dear Sir a letter to a man whose name you do
not know
Dear Sirs (UK) / Gentlemen (USA) a letter
addressed to a company
Dear Madam letter addressed to a woman,
single or married, whose name you do not know
Dear Sir or Madam (Dear Sir/Madam) letter
addressed to a person when you do not know
their name or sex.
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SALUTATION
Dear + courtesy title
(Mr/Mrs/Ms/Miss/Messrs/Dr/Prof) + surname
Dear Mr Smith
Mr male
Mrs married female
Miss unmarried female
Ms married and unmarried female
Messrs two or more men
COMPLIMENTARY CLOSE
Usually placed on the left, aligned under the rest
of the letter
Salutation without any name complimentary
close: Yours faithfully
Salutation with a personal name
complimentary close Yours sincerely
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SIGNATURE BLOCK
Leave some space for the handwritten signature
Below, type your name and, if relevant, your job
title
Donald Sampson
Sales Manager
Per pro
p.p. per pro for / on behalf of
Used by administrators or personal assistants
when signing letters on behalf of their managers.