HOUSEKEEPING PROCEDURE BED MAKE UP 1. 2. 3. 4. 5. 6.

Lay down the bed pad to protect the mattress from stain Put the fitted sheet to fit the bed pad Lay down the first sheet and miter the four corner of the bed Lay down the wrong sheet along with the headboard Lay down the blanket 6 inches away from the headboard; allowances for the pillow Lay down the last sheet along with the headboard and fold the six inches inserted to the blanket and fold the wrong sheet overlap to the last sheet and tuck in both side and miter the lower side of the bed 7. Put the pillow into the pillow cases; and put along with the headboard 8. Lay down the bed cover to protect the bed from dust and bacteria ROOM MAKE UP 1. Place the cart in the front of the room and knock 2. Empty trashcan and basket 3. Wash and wipe- dry drinking glasses 4. Replenish soiled linen 5. Make up the bed 6. Clean and vacuum the floor 7. Dust furniture and fixture; polish the mirror 8. Replenish room supplies 9. Make up the bathroom 10. Check overall condition of the room BATHROOM MAKE UP 1. Remove all soiled towels and hand towels 2. Start cleaning the tiles, shower, down to the bathtub 3. Clean and sanitized the toilet bowl 4. Scrub the faucet, lavatory sink floor tiles and shower curtains 5. Clean the bathroom wall 6. Clean the mirror 7. Wash the drinking glasses (if installed in the bathroom) 8. Clean the shelves and cabinets 9. Polish all chrome fixture 10. Clean the lavatory stopper then rinse it with water 11. Rinse lavatory sink 12. Dry and polish the faucet lavatory sink 13. Install the faucet knobs
Housekeeping NC II/ brigs Page 1

CLEANING THE BATHROOM WALLS 1. 2. 3. 4. Wet the surface Apply all purpose cleaner Rinse the surface Dry and polish the surface

CLEANING OF THE TOILET BOWL 1. 2. 3. 4. 5. 6. 7. 8. 9. Flush the toilet bowl Pour the toilet bowl cleaner Leave toilet bowl to soak (at least for 2 minutes) Clean the toilet bowl Flush it again Clean the toilet seat and cover Clean the outside part of the bowl Dry and polish the bowl Close the toilet bowl cleaner.

EXECUTING TURN DOWN SERVICE 1. Roll the room boys cart complete with supplies toward the guestroom 2. Activate the doorbell or knock gently 3. Hang the make up sign 4. Turn down the bed 5. Draw the heavy curtains back 6. Refill thermos jug 7. Remove room service tray (if there is any) 8. Replenish the towel 9. Check the garbage can 10. Empty and wash all the ashtrays 11. Wash soiled drinking glasses 12. Check the bathroom 13. Turn off the light but leave one lamp on

Housekeeping NC II/ brigs

Page 2

CHECK OUT ROOM MAKE UP 1. Check foe the item left by the guest 2. Pull all curtains or blinds 3. Adjust air-con to desired temperature 4. Remove all dishes used during room service 5. Empty ashtrays and waste basket 6. Wash and wipe dry drinking glasses 7. Clean thermos jug and refill it with cold water 8. Strip the bed, pillow case and replace them 9. Make up the bed 10. Vacuum and shampoo the carpet and upholstered furniture 11. Dust all furniture 12. Polish mirror and other metal fixture 13. Replenished all room supplies 14. Make up the bathroom 15. Fix the curtain 16. Check the overall condition of the room including installed fixture and appliances 17. Close the door

INSPECTING VACANT ROOM (PROCEDURE) 1. Have pen and paper ready 2. Activate the door or knock the door gently 3. Proceed with the chain lock 4. Do the inspection clockwise or counter clockwise 5. Check the shoe horn inside the closet if available. 6. Proceed to the luggage rack 7. Check the condition of the television set 8. Check the cleanliness of the writing table 9. Check the laundry paraphernalia 10. Check the coffee table 11. Check the night the table if used, telephone, radio and alarm clock. 12. Check the bed 13. Check the air-con 14. Check the bathroom 15. Release or declare the room vacant and ready for sale 16. Make room status report.

Housekeeping NC II/ brigs

Page 3