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THE DEPARTMENT
The Tourism & Convention department offers a major
in Meetings and Events Management with a Bachelor
of Science in Hotel Administration and a Bachelor of
Science with a major in recreation. Students can focus
in areas such as meetings and expositions,
entertainment and event management, and tourism
administration. Other courses include hospitality
accounting and finance, hospitality marketing, and
private club management. The department also offers
instruction in association management, concert and
sports arena management, and cruise ship
management. Also available is the Professional Golf
Management program, certified by the PGA.
OUR MISSION
The Tourism and Convention Administration
Department in the William F. Harrah College of Hotel
Administration is committed to providing cutting-edge
educational opportunities that teach our students how
to think strategically and be prepared for leadership
and the inevitable changes in the tourism and
hospitality fields (such as casino, club, convention and
exposition, entertainment, food service, lodging, and
resort industries) and leisure studies.
2)Account department
3)Tour department
Travel and Tourism industry in India has emerged as one of the main sectors for the
significant growth of Indian economy in recent years. Travel and Tourism industry is widely
recognized as the largest foreign exchange earner in the world today. Being a very vast
industry, the scope of employment opportunities is unlimited. Travel and tourism industry
consists of tourists, travel agents and government and private tourism departments.
Why career in Travel and tourism?
1650934918 In India travel and tourism industry is the second largest foreign exchange
earner. India?s foreign exchange earnings from travel and tourism industry in
2005 were US $ 5731 million. According to a survey conducted across 134
countries by the world?s travellers, India is being rated as the fifth most
preferred destination. In India travel and tourism industry gives employment to
millions of people.
The tremendous trade of Travel Tourism & Ticketing has JOB OPPORTUNITIES
hit an all-time high, the world over. In India, it has
Our Deparment is oriented
become a highly competitive and money-generating
towards providing professional
Industry. Our country is rich in monuments and natural
competence.We kit them to
treasures, to attract tourists from everywhere.The varied
become :
geo-cultural topography,helps in catering to all types of
travellers. The Industry does not require only Ticketing
Officers, Tour Operators but many skilled professionals • Ticketing Operator
,in other areas. The Department began its' journey in the • Tourist Agent / Guide
year 1980,with a One-yr diploma programme.In the year • Script Writer / Travel
1991,the Two-yrs diploma was launched and was Journalist
followed by a successful Three-yrs diploma ,in 1995. • Travel Desk Officer
• Travel Coordinator
The One-yr diploma deals with the domestic aspects of • Agency Manager
Tourism. In the second-year, we focus upon International
Travel. The Third Year is designed for enterprising
students, who want to open their own Agency or work as
an Industry Specialist. If you google 'India Travel
Tourism', you will find a book on Journeys, by a Faculty
Member. This is mentioned here, because we want to
impress upon you the fact, that our teachers edify both a
professional and esoteric joy, for their field.
Curriculum
ONE YEAR FIRST YEAR SECOND YEAR THIRD YEAR
Air Travel & Ticketing Domestic Ticketing International Ticketing Travel Agency Operation
Emporiatrics Emporiatrics
Subject Details
DOMESTIC TICKETING : Covers all aspects related to flying within the Country. It deals
with reservations, flight information, fare calculations and issuance of Tickets. The Students
are also taught about the various discounts and special fares available.
INTERNATIONAL TICKETING : Deals with travel formalities required in moving from
one country to another. It covers Fare Calculations and usage of various manuals.
DESTINATION INDIA : As the name suggests this deals totally with India, including the
regional and cultural aspects. It enlightens an Individual to become successful Tour
Operators, Travel escorts or Information Personnel.
WORLD DESTINATION : Deals with major Tourist attractions across the Globe. It
imparts knowledge on all five A’s of a Destination: Attraction, Accommodation,
Accessibility, Amenities and activities.
BUSINESS CORRESPONDENCE : Covers all commercial correspondence necessary in
the Travel Industry.
MARKETING RESEARCH : Forms the basis of Planning and Management in the Tourism
Industry.
SALES PROMOTION:Help us in achieving sales target and efficient implementation of
policies. It also leads to enhancing Business Skills among Students.
TOUR OPERATION : Deals with handling of Tours. It imparts detailed knowledge of
itinerary planning, Costing and Reservation etc.
TOURISM ORGANISATION : Covers all the basic concepts of Tourism. It deals with
organisations promoting Tourism and role of Travel Agents. How to open your own Agency
is also Explained.
TRAVEL AGENCY OPERATION : The study of the functioning of an Agency. It
highlights the sources of income and handling of Clients.
TRANSPORT & ACCOMMODATION SYSTEM WITHIN INDIA: Imparts knowledge
on various modes of transport and major Hotel Chains in India.
TRANSPORT & ACCOMMODATION : Covers major modes of Transport with case
studies on Euro-rail etc. It also deals with classification and categorisation of Hotel.
TRANSPORT & ACCOMMODATION SYSTEM IN THE WORLD : Deals with the
two significant hubs of Travel available across the Globe.
EMPORIATRICS : Health aspects include specific Travel Risks, their Management and
Vaccination Schedules and First Aid.
FOREIGN LANGUAGE :Tourism Industry requires interaction with tourists from all over
the world. This subject develops the Communication Skills.
MARKETING MANAGEMENT : Deals with Tourism Marketing and successful
management of various operations in the Industry.
COMPUTER APPLICATIONS: In the present era of Information Technology, usage of
Computers is widespread in every sphere of life. This subject deals with Computer
Applications in Travel Industry.
RESEARCH WORK IN TOURISM INDUSTRY: Students have to prepare a thesis on any
Indian/Foreign destination or their cultural aspects. Field surveys are also conducted to
enable them to study the Travel Trends.
INDUSTRIAL TRAINING: The Students go for training to various professional
organisations as part of the Curriculum. This gives them an insight into the travel trade and a
first hand experience of the industry.
5)sale & marketing department
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Q u ic k L in k s Web BU
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The Department of Tourism Administration aims to educate and train students for
managerial positions in the field of tourism.
The department program offers professional courses which are complemented by
courses in economics, finance, marketing, management, communication,
behavioral sciences, food and beverage. An industrial training period of
minimum 120 workdays during summer months is part of the study. Lectures and
seminars conducted by leading practitioners are incorporated into the program to
familiarize the students with the industry. Proficiency in a second language in
addition to English is also an aim of the program.
Integration with the industry is attained by joint training projects that are of
mutual benefit to students and the members of the tourism industry. The research
projects assigned to the students during the course of the program are
instrumental in developing a theoretical framework. Field studies expose students
to the actual operational structure of the industry as well as giving them a chance
to make contact with the employers of the service sector.
UNDERGRADUATE PROGRAM
FRESHMAN YEAR
First Semester Second Semester
Introduction to Tourism
TRM 101 3 TRM 106 Anatolian Civilizations 3
Industry
TRM 111 Economics I 3 TRM 112 Economics II 3
Principles of
TRM 131 3 TRM 124 Business Communication 3
Management
Introduction to
TRM 141 3 TRM 132 Introduction to Law 3
Psychology
Introduction to Probability
TRM 151 Business Mathematics 3 TRM 156 3
and Statistics
Introductory Computing
TRM 153 3
for Business
Ticketing department..
Responsibilities:
• Responsible for ticketing functions carried out in Ticketing Department as
follows:
a) Accountable documents stock requisition and control.
b) Prompt response to customer inquiries on fare quotations and travel reservations.
c) Proper accounting of ticketed documents, timely invoicing and timely collection of
authority documents, such as BPP, LO, JO etc.
d) Timely reconciliation and submission of ticketed documents to the accounts
department on a daily basis.
e) Proper analysis of the various reports and initiate appropriate action.
• Develop, implement and control all Ticketing operation procedures and policies to
ensure strict compliance.
• Manage airline personnel IATA, BSP Officials and maintain corporate and
commercial customer relationship.
• Responsible for evaluating the performance of Ticketing staff, conduct training
and counseling.
• Update Senior Management with weekly and monthly reports providing sales
analysis, airlines sales analysis and the gross profit earned.
Requirements:
• Candidates must possess at least 10 years of working experience with an IATA
accredited Agent(s).
• Diploma in Hospitality & Tourism or IATA / UFTAA or an equivalent.
• Experience in handling Amadeus System will be an added advantage.
• Must be able to work under pressure and be committed to working in a team
environment.
• Possess excellent managerial skills, leadership qualities, efficient and effective in
supervision and execution.
• Good in problem solving and have a strong commitment to providing superior
customer service.
• Must be able to work closely with other Heads of Department in achieving the
company’s vision & mission.