FINAL EXAMINATION JANUARY 2013 SEMESTER EXAMINATION 1/13/34 ACADEMIC SESSION COURSE NAME COURSE CODE DURATION FACULTY

PROGRAMME : : : : PROJECT MANAGEMENT IAS3133 3 HOURS COMPUTER SCIENCE AND INFORMATION TECHNOLOGY : BACHELOR OF COMPUTER SCIENCE (HONS) BACHELOR OF COMPUTER SCIENCE (SOFTWARE ENGINEERING)(HONS) BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY WITH SUPPLY CHAIN MANAGEMENT(HONS) BACHELOR IN INFORMATION TECHNOLOGY (HONS) : ZULKEFLI BIN MANSOR : ZULKEFLI BIN MANSOR (G1)

LECTURER GROUP

INSTRUCTIONS TO CANDIDATES This paper consists of two (2) sections: Section A 10 questions (structured questions) Section B 4 questions (essay questions) Answer all questions in Section A and B All answers of: Section A and B must be written in answer booklet provided. The answer for each question must start on a new page. Candidates are NOT ALLOWED to bring any unauthorized items into the exam hall except with the permission of your invigilator.

Do Not Open the Question Paper Until Instructed This Question Paper Consists of Five (5) Printed Pages CONFIDENTIAL

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SECTION A (60 Marks) Answer ALL questions. 1. Describe the following terms: a) b) c) d) e) Return of Investment (ROI) (2 marks) Organizational Structure (2 marks) Globalization (2 marks) Reporting performance (2 marks) A contract (2 marks)

2.

List FOUR (4) approaches in developing Work Break-down Structure (WBS). (4 marks) Differentiate between Intrinsic and Extrinsic Motivation. (4 marks)

3.

4.

After assessing team performance and related information, the project manager must make the decision on that. What are the possible decision can made by the project managers. (6 marks)

5.

Briefly explain the purpose of International Standardization Organization (ISO) Standards. (6 marks)

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6.

Given the following Table 1. Table 1 Activity A B C D Predecessor A A B,C Duration (day) 3 4 2 4

a)

Prepare Precedence Diagram Method (PDM). Assume project will begin on January 1, 2013.

(8 marks) b) Identify the critical path. (2 marks) c) When the project should be ended? (1 mark)

7.

In capturing project scope, the following statement is normally debate in project management area. Justify why project manager sometimes not realize this mistake. Mistakes are made here because most of us define implementation rather than the need. (4 marks)

8.

By referring to the Sphere Model for system management, discuss how it affects the decision making process. Provide an example to support your answer. (6 marks)

9.

List FIVE (5) ranking factors for challenged project. (5 marks)

10.

Stand-up meetings force people to focus on what they really need to communicate. Briefly explain how it can help people focus in the meeting. (4 marks)

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SECTION B (40 Marks) Answer ALL questions. Question 1 Stakeholder is important in any project development. Suggest FIVE (5) steps how to understand them better. (10 marks) Question 2 Project managers must lead their teams in performing various project activities. Discuss the tool and techniques that can be referred in managing project teams. (10 marks)

Question 3 Managing the cost in any project development becomes great challenges. Discuss the possible problems with IT cost. (10 marks)

Question 4 Delta Software Berhad has been assigned to develop new student information system for Universiti Selangor. After eight months, the system was successfully developed and delivered to the Universiti Selangor. For the pilot test, four departments have been chosen to use the system. They found that the system is very helpful and effective. After successfully testing, the management decided to make the system is available to all departments in Universiti Selangor. Unfortunately, after few months of operation, several quality problems have been identified. Most of the users complained that cannot get into the system. The system started going down a couple of times a month and the response time was reported getting slower. Users complain they could not access the information within few seconds. Several users reported that they cannot log into the system due to forgotten their password. Some of them kept forgetting hoe to log into the system. There were complaints that they cannot generate the report and sometimes the report gave inconsistent information. Besides, the system also cannot suit with certain operating system. As a project manager, create an Ishikawa/Fishbone diagram to trace the real cause of the problems. Your diagram must contain at least FOUR (4) main causes of the problems. (10 marks)

END OF QUESTION PAPER

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