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Worldwide
a
Worldwide
If what you see in this brochure doesn’t quite match your dreams, all our
know-how is brought to bear on tailor making a holiday to your exact wishes.
meet your
k uoni concierge
If you need to know something in your luxury
hotel, you ask the concierge. Now, with our
Kuoni Concierge service, you can ask the
questions before you go. What to do, where
to go, which places to eat and actually book.
We’ll take care of holiday details such as
private airport transfers or late check-outs.
We will arrange personal guides, organise
special events, even private tours.
wor ld class
Our World Class holidays are hand-selected.
Included in this truly inspirational collection
are some of the best loved and most desirable
hotels and resorts on the planet.
we go the
ex tr a mile for you
On the following pages you’ll find outstanding luxury holidays.
But, at Kuoni, we make sure there’s more. More choice. More value.
More interest. More magic.
Each resort or hotel carries ‘Kuoni Plus’ offers, ranging from saving
money with Earlybird bookings to free extra nights and special
upgrades on rooms or flights.
k uoni exclusive
k uoni plus
Being there is one thing, geing there is Kuoni has worked with airlines since passenger
another. That’s why so many Kuoni clients flying began. Our long relationships with more
upgrade their flights, especially to long-haul than 80 airlines regularly bring upgrade offers
destinations. Most airlines have four classes. of remarkable value. It’s wise to check, because
They are called by different names but all that extra space, comfort and service is
essentially they are, in upwards order: exceptionally affordable.
economy, economy-plus, business and first.
Aer you’ve booked your wedding, hotel and flights with a Kuoni Personal Travel
Expert, our Wedding Concierge team will be your day-to-day contact, liaising with
the resort to make sure everything is perfect. You can make special requests, add
extras such as fireworks and photographers to make your day even more memorable,
and we’ll be here to answer all of your questions. Call our Wedding Concierge team
on 01306 747007.
Order a Kuoni Weddings & Honeymoons brochure by calling 0844 557 3777 or visit
www.kuoni.co.uk/weddings
go explor ing
Kuoni believes passionately in exploring. 2 | south american panorama: Ancient
We give you every opportunity to share wonders, the mighty Amazon, buzzing Buenos
unforgeable experiences with cultural Aires and iconic sights – this is the ultimate
tours across the world. You can book a classic tour of South America. Visit Machu Picchu;
escorted tour with a group, led by an expert travel across the high Altiplano aboard the
guide, or, for a more personal holiday, ask Andean Explorer train to the shores of Lake
about private touring with your own guide Titicaca, and photograph the spectacular
and flexible itinerary. Our tours include: Iguaçu falls.
well-being
Experience total relaxation when you
combine yoga, tai chi and relaxation
with blissful spa treatments. Many
of our hotels have fantastic spas
and some include daily treatments
get physical
within the holiday price. Ask our
Kuoni Personal Travel Experts about
If you have the energy, we have the experience to get
top spa resorts.
you going. There’s diving – or learning how – with
qualified PADI instructors. Try mountain biking past
Try these indulgent spa breaks:
Angkor Wat in Cambodia, or a short trek through the
rainforest in Borneo, or enrol your 9-17 year olds in a
1 | the chedi in oman
free sports camp in Barbados with celebrity coaches.
Voted number one in Condé Nast
Many of our hotels and resorts also offer golf, tennis
Traveller’s Readers’ Spa Awards
and a fitness centre.
2009 in the Middle East, Africa and
Indian Ocean category.
4 | la source in grenada
A rejuvenating body and mind
experience with daily spa
treatments included.
20 call 01306 747000 / www.kuoni.co.uk / see your travel agent
la pirogue
sofitel sugar beach Montagne Blanche
imperial le touessrok
maradiva villas
resort & spa silver beach
Tamarin
mauritius
preskil beach
resort
heritage
This spectacular island of white sand beaches, sugar cane fields and lush verdant mountains rises up
M AUR ITIUS from the crystal clear waters of the Indian Ocean. Mauritius offers some of the best hotels in the world,
INDIAN OCEAN featuring excellent service and facilities, in a stunning tropical seing.
ssss
Le Meridien Ile Maurice k uoni plus
2 3
ssssd
Heritage Awali Golf & Spa Resort k uoni plus
swimming pools, tennis, fitness centre, spa (18 years and above), Timomo children’s sharing with 2 adults. Valid Apr11- All offers apply to 2010. Call or see
club and watersports including sailing, windsurfing and waterskiing. Mountain Oct11, not combinable with online for 2009 offers.
biking is available plus discounted daily green fees at the championship course Honeymoon Offer. HONEYMOON
nearby. ACCOMMODATION h 160 spacious rooms and suites feature airconditioning, OFFER h Couples staying 7 or more
bath, shower, television and minibar. Deluxe rooms have a balcony or terrace. nights receive fruit basket on you r holiday inclu des
Deluxe oceanview rooms have direct sea view, some overlooking the pool. Deluxe arrival, 1 candlelit dinner per stay
beachfront rooms are as named with unparalleled views. Senior suites offer a and a discount of up to £1330 per h Breakfast and dinner in main
separate lounge, television and DVD player, and second shower room/wc - ideal for couple per week. Not combinable restaurant h Lunch at choice of 2
families. MEALS PER NIGHT FROM h Premium ALL £60 (minimum 7 nights) with any other offer. Marriage restaurants h 1 lobster dinner
additionally includes dinner at Infinity Blue, one dinner at Chateau de Bel Ombre certificate maximum 9 months old h Afternoon tea h Local and
and Spa Energy restaurants, premium brand drinks, champagne, room service (tray must be presented locally. international drinks h Sparkling
charge applies), Daily spa treatments (excl arrival/departure days), one green fee per EARLYBIRD SAVER h Book 7 wine h 1 spa treatment
day, mountain bikes, a nature reserve tour, and access to La Terrace VIP airport nights or more by Jan31 for stays h Watersports incl waterskiing,
lounge on departure (minimum 10 night stays). NB h Minimum stay: 7 nights Jun01-Oct11 or by Jul31 for stays tennis, archery, beach volleyball.
Mar28-Apr10 and Dec24-Jan04, 5 nights at all other times.
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR MAURITIUS FLIGHTS EX LONDON HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Oct 31Oct 01Dec 01Jan 01Feb 10Apr 01May 01Jul 17Jul 01Aug 11Oct 30Oct 30Nov Nights Supp Per
30Sep 30Oct 30Nov 31Dec 31Jan 09Apr 30Apr 30Jun 16Jul 31Jul 10Oct 29Oct 29Nov 31Dec From Night From
IO0205 Heritage Awali Golf & Spa Resort Deluxe ALL 7 1529 1529 1895 1649 2099 2099 1829 1799 2075 1899 1849 2049 2299 2099 104 41
IO0206 Heritage Awali Golf & Spa Resort Deluxe Oceanview ALL 7 1745 1745 2099 1849 2299 2375 2095 2049 2329 2149 2099 2349 2599 2349 134 151
IO0207 Heritage Awali Golf & Spa Resort Deluxe Beachfront ALL 7 2049 2049 2399 2149 2599 2699 2349 2299 2579 2425 2375 2695 2965 2599 177 290
IO0208 Heritage Awali Golf & Spa Resort Senior Suite ALL 7 2779 2779 3275 2895 3499 3599 3079 3025 3299 3149 3099 3579 3849 3345 283 489
IO0233 Le Meridien Ile Maurice Deluxe HB 7 1365 1539 1679 1475 1465 1479 1285 1265 1525 1329 1295 1449 1725 1549 78 687
IO0235 Le Meridien Ile Maurice Nirvana Mountainview HB 7 1489 1649 1795 1595 1579 1599 1415 1395 1649 1465 1429 1565 1829 1679 96 837
IO0308 Le Meridien Ile Maurice Nirvana Seaview HB 7 1549 1725 1865 1665 1649 1669 1479 1449 1725 1529 1495 1635 1899 1749 106 903
IO0234 Le Meridien Ile Maurice Deluxe Suite HB 7 1769 1929 2065 1879 1849 1879 1695 1665 1929 1729 1699 1849 2099 1959 136 771
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 24-30Oct HERITAGE AWALI GOLF & SPA RESORT from £86. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £135, 12-25Dec £225; 2010: 27Mar-09Apr £215, LE MERIDIEN ILE MAURICE from £22. to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-29Oct £239. NB: Meal plan for HERITAGE AWALI GOLF & SPA do not fall completely within the date bands
perfect holiday. Ex Mauritius 2010: 01-08Jan £100, 05-19Apr £35; RESORT, departures 01Sep-31Dec 2009 is HB. specified may be subject to a reduction or increase.
2011: 01-08Jan £100. See www.kuoni.co.uk for the best available price.
KUONI PLUS h For full conditions see p466-471.
60 indian ocean m aur itius
h call 01306 747738 / www.kuoni.co.uk / see your travel agent
ssssd
Sugar Bea Resort k uoni plus
3 4
sssss
Le Touessrok k uoni plus
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR MAURITIUS FLIGHTS EX LONDON HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Oct 31Oct 28Nov 01Jan 01Feb 10Apr 01May 01Jul 17Jul 01Aug 01Oct 30Oct Nights Supp Per
30Sep 30Oct 27Nov 31Dec 31Jan 09Apr 30Apr 30Jun 16Jul 31Jul 30Sep 29Oct 31Dec From Night From
IO0217 Sugar Beach Resort Standard Room HB 7 1629 1695 1829 1795 1665 1685 1575 1549 1799 1699 1649 1665 1925 125 44
IO0218 Sugar Beach Resort Superior Room HB 7 1849 1949 2079 2045 1925 1949 1795 1765 2029 1899 1849 1915 2179 157 56
IO0219 Sugar Beach Resort Villa Suite HB 7 2275 2299 2439 2399 2299 2319 2129 2095 2365 2325 2279 2299 2565 207 206
IO0287 Sugar Beach Resort Standard Family Suite HB 7 2275 2365 2499 2465 2425 2445 2295 2249 2529 2479 2425 2445 2695 224 224
KU9425 Le Touessrok Deluxe Room HB 7 2065 2699 2849 2815 2749 2775 1979 1949 2199 2129 2079 2749 2999 174 60
KU9426 Le Touessrok Hibiscus Junior Suites HB 7 2189 2949 3095 3049 2995 3015 2049 2025 2279 2249 2199 2999 3249 186 66
KU9427 Le Touessrok Frangipani Junior Suites HB 7 2299 3125 3255 3219 3149 3179 2179 2145 2399 2375 2325 3149 3399 204 72
KU9428 Le Touessrok Ocean Suites HB 7 3199 5075 5199 5175 5169 5199 3229 3179 3465 3299 3265 5179 5449 354 354
KU9429 Le Touessrok Royal Suite HB 7 3495 5479 5599 5579 5569 5599 3499 3449 3749 3599 3549 5579 5849 397 396
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 24-30Oct SUGAR BEACH RESORT from £1. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £129, 12-25Dec £219; 2010: 27Mar-09Apr £215, LE TOUESSROK from £2. to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-29Oct £245. Ex Mauritius: 2010 01-08Jan KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. £100, 05-19Apr £35; 2011: 01-08Jan £100. specified may be subject to a reduction or increase.
See www.kuoni.co.uk for the best available price.
62 indian ocean m aur itius
h call 01306 747738 / www.kuoni.co.uk / see your travel agent
1 2
ssss
La Pirogue k uoni plus
sssd
Merville Bea k uoni plus
ssss
Preil Bea Resort k uoni plus
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR MAURITIUS FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Oct 31Oct 30Nov 01Jan 01Feb 10Apr 01May 01Jul 17Jul 01Aug 01Oct 31Oct 30Nov Nights Supp Per
30Sep 30Oct 29Nov 31Dec 31Jan 09Apr 30Apr 30Jun 16Jul 31Jul 30Sep 30Oct 29Nov 31Dec From Night From
IO0254 Merville Beach Standard HB 7 1179 1249 1449 1365 1275 1295 1249 1129 1379 1199 1165 1215 1525 1485 56 20
IO0255 Merville Beach Superior HB 7 1215 1299 1499 1399 1325 1345 1299 1165 1415 1229 1195 1249 1579 1529 61 22
IO0256 Merville Beach Deluxe Palm HB 7 1279 1375 1579 1485 1415 1435 1399 1229 1479 1295 1265 1329 1669 1615 71 24
IO0209 Preskil Beach Resort Lagoon HB 7 1229 1329 1469 1429 1265 1279 1249 1199 1465 1299 1249 1285 1549 1499 62 18
IO0210 Preskil Beach Resort Lagoon Honeymoon HB 7 1269 1329 1469 1429 1265 1279 1249 1199 1465 1299 1249 1285 1549 1499 69 21
IO0211 Preskil Beach Resort Prestige Cottage HB 7 1295 1399 1549 1499 1329 1349 1315 1269 1529 1375 1315 1349 1619 1569 71 22
IO0212 Preskil Beach Resort Deluxe Penthouse HB 7 1349 1475 1615 1575 1399 1419 1379 1349 1599 1449 1379 1419 1695 1639 80 24
IO0215 La Pirogue Standard HB 7 1549 1599 1739 1699 1579 1599 1499 1475 1729 1599 1549 1579 1849 1849 113 37
IO0216 La Pirogue Superior HB 7 1799 1849 1999 1965 1929 1945 1795 1765 2029 1899 1849 1925 2179 2179 154 56
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK: 2009: 24-30Oct PRESKIL BEACH RESORT from £7. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £129, 12-25Dec £219, 2010: 27Mar-09Apr £219, LA PIROGUE from £7. to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-29Oct £239. MERVILLE BEACH from £5. KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. Ex Mauritius: 2010: 05-19Apr £35, 2011: 01-08 specified may be subject to a reduction or increase.
Jan £100. See www.kuoni.co.uk for the best available price.
64 indian ocean m aur itius
h call 01306 747738 / www.kuoni.co.uk / see your travel agent
1 2
sssss
One&Only Le Saint Géran k uoni plus
sssss
e Oberoi k uoni plus per fect mom en t
ssssd
Sofitel L’Imperial Mauritius k uoni plus
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR MAURITIUS SCHEDULED FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Oct 31Oct 30Nov 01Jan 01Feb 17Apr 01May 01Jul 17Jul 30Oct 11Dec Nights Supp Per
30Sep 30Oct 29Nov 31Dec 31Jan 16Apr 30Apr 30Jun 16Jul 29Oct 10Dec 31Dec From Night From
IO0241 Sofitel L’Imperial Mauritius Resort & Spa Luxury Room HB 7 1599 1599 2099 1759 1769 1789 1665 1499 1769 1549 2165 2049 113 56
IO0242 Sofitel L’Imperial Mauritius Resort & Spa Prestige Suite HB 7 1929 1929 2565 2099 2189 2199 2029 1829 2099 1879 2629 2399 159 80
KU9420 One&Only Le Saint Géran Junior Suite RB 7 2249 3079 3215 3179 3099 3129 2199 2175 2445 2229 3369 3549 198 42
KU9421 One&Only Le Saint Géran Ocean Suite RB 7 3445 5069 5199 5165 5129 5175 3395 3329 3625 3425 5399 5599 364 74
KU9445 The Oberoi Luxury Pavilion RB 7 1629 2029 2179 1999 1799 1815 1569 1549 1799 1579 2249 2299 108 108
KU9446 The Oberoi Luxury Garden Villa RB 7 1979 2435 2579 2399 2149 2165 1899 1879 2149 1925 2649 2715 156 156
KU9447 The Oberoi Luxury Pool Villa RB 7 2729 3459 3599 3425 3399 3435 2659 2625 2895 2679 3669 3719 262 261
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 24-30Oct SOFITEL L’IMPERIAL RESORT & SPA from £24. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £129, 12-25Dec £219; 2010: 27Mar-09Apr £215. ONE&ONLY LE SAINT GERAN from £5. to the above prices at that time. Holidays which
know-how. Together we can tailor make your Ex Mauritius 2010: 01-08Jan £100, 05-19Apr £35; THE OBEROI from £317. KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. 2011: 01-08Jan £100. specified may be subject to a reduction or increase.
See www.kuoni.co.uk for the best available price.
66 indian ocean m aur itius
h call 01306 747738 / www.kuoni.co.uk / see your travel agent
1 2
sss
Silver Bea k uoni plus
facilities, shower, and a balcony or terrace. Gardenview rooms are located in Mauritius by Sep30 2009 and save lunch, dinner plus snacks between
cottages overlooking the gardens. Seaview rooms are located in the main block, up to £50 per adult in economy 2.30pm-4.30pm daily h Soft and
closer to the waterfront, with sea views from the balcony or terrace. and up to £186 per adult in alcoholic drinks including local beer
business class, valid Jan03-Mar31 and spirits, house wine by the glass,
2010, May01-Jun29 2010. minibar, tea and coffee h
Watersports including windsurfing,
pedalos, and snorkelling.
sssss
Grand Mauritian Resort & Spa k uoni plus
sssss
Maradiva Villas Resort & Spa k uoni plus
FREE NIGHTS h Stay 5 nights for 1 economy and up to £186 per adult
extra night free on RB, valid in business class, valid Jan03-
wor ld cl ass This luxurious resort is without doubt one of the best in Mauritius, set on a Jan08-Apr11, Oct01-Nov30. Stay Mar31 2010, May01-Jun29 2010.
beautiful beach within 27 acres of lush grounds, featuring stunning views and 5 nights for up to 2 extra nights EARLYBIRD SAVER h Book 30 days
magnificent sunsets. Perfect for a romantic and sophisticated getaway. free on RB, valid Apr12-Sep30. or more before arrival for stays
FREE CHILD OFFER h 1 child up to Apr12-Sep30, or 45 days or more
LOCATION h In the lovely resort of Flic-en-Flac on the scenic and tranquil west coast. 12 years stays free when sharing for stays Jan08-Apr11 and Oct01-
75 minutes drive from the airport. FEATURES h Excellent dining options include the with 2 adults. HONEYMOON Dec22, and receive a discount of
main Coast2Coast Mediterranean restaurant, while the speciality pan-Asian OFFER h Stay 5 nights or more up to £280 per couple per week.
restaurant is superb. The fabulous Spa offers a range of relaxing treatments, yoga between Jan08-Dec22 and receive None of the above offers are
and meditation whilst the sports centre features a state-of-the-art gym and attentive a couples massage, one combinable, all exclude
personal trainers. Included activities range from waterskiing, sailing, windsurfing to candlelight dinner with wine, one Presidential Villas.
tennis and beach volleyball, while diving and fishing are available at extra cost. champagne beach breakfast, fruit/
ACCOMMODATION h 65 spacious and stylish villas are amongst the best on the flowers and gift, plus a discount of All offers apply to 2010. Call or see
island. Each features airconditioning, butler service, flat-screen television, BOSE up to £1400 per couple per week. online for 2009 offers.
entertainment system and iPod docking station, minibar, bathroom with indoor and AIRLINE EARLYBIRD SAVER h Book
outdoor showers. Their signature is the large terrace/pavilion with al fresco lounge/ Air Mauritius by Sep30 2009 and
dining area and private pool. 163sqm Luxury Suite Villas are scattered through the save up to £50 per adult in
grounds or are beachfront. Exclusive Suite Villas are larger still with separate living
room and views overlooking the beach. Truly opulent Presidential Villas also
available on request. MEALS PER NIGHT FROM h HB £55. NB h Minimum stay: 7
nights Dec23-Jan07.
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR MAURITIUS FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Oct 31Oct 01Jan 01Feb 15Apr 01May 01Jul 17Jul 01Aug 01Oct 30Oct 30Nov Nights Supp Per
30Sep 30Oct 31Dec 31Jan 14Apr 3Apr 30Jun 16Jul 31Jul 30Sep 29Oct 29Nov 31Dec From Night From
IO0310 Grand Mauritian Resort & Spa Family Suite RB 7 1995 2265 2399 2469 2495 2165 2129 2399 2249 2199 2465 2729 2429 170 101
IO0236 Grand Mauritian Resort & Spa Deluxe Room-King HB 7 1679 1949 2089 2199 2229 1895 1875 2129 1979 1925 2199 2465 2165 126 102
IO0237 Grand Mauritian Resort & Spa Deluxe Room-Twin HB 7 1679 1949 2089 2199 2229 1895 1875 2129 1979 1925 2199 2465 2165 126 102
IO0239 Grand Mauritian Resort & Spa Luxury Terrace Suite HB 7 2339 2589 2729 2569 2599 2275 2229 2499 2349 2299 2569 2839 2545 217 146
IO0240 Grand Mauritian Resort & Spa Grand Mauritian Suite HB 7 2939 3159 3295 4599 4639 3979 3899 4219 4079 4025 4615 4879 4249 303 268
IO0252 Silver Beach Gardenview ALL 7 1195 1249 1389 1165 1179 1149 1099 1365 1199 1149 1179 1449 1379 55 35
IO0253 Silver Beach Seaview ALL 7 1225 1279 1415 1195 1199 1179 1129 1395 1229 1175 1215 1479 1415 59 35
KU9435 Maradiva Villas Resort & Spa Luxury Villa Suite RB 7 2625 2999 3129 2939 2959 2595 2549 2825 2699 2625 2935 3195 2849 252 71
KU9436 Maradiva Villas Resort & Spa Beachfront Luxury Suite Villa RB 7 2925 3299 3429 3315 3349 2895 2845 3129 2975 2925 3325 3579 3149 294 113
KU9437 Maradiva Villas Resort & Spa Exclusive Suite Villa RB 7 3899 4279 4419 4199 4239 3875 3799 4099 3949 3899 4219 4475 4129 432 252
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK: 2009 24-30Oct GRAND MAURITIAN RESORT & SPA from £43. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £129, 12-25Dec £219, 2010 27Mar-09Apr £215, to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-29Oct £239. Ex Mauritius: 2010 05-19Apr £35, KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. 2011 01-08 Jan £100. specified may be subject to a reduction or increase.
See www.kuoni.co.uk for the best available price.
68 indian ocean seychelles m ahé h h call 01306 747738 / www.kuoni.co.uk / see your travel agent
indian
ocean
constance
lémuria resort
paradise sun
mahé
banyan tree
Lush tropical islands lapped by the gleaming turquoise waters of the Indian Ocean, combined with
SEYCHELLES powdery white sand beaches shaded by coconut palms, the Seychelles offer some of the world’s most
INDIAN OCEAN beautiful islands, many of which are deserted . . . the ultimate paradise.
sss
Berjaya Beau Vallon Bay Bea k uoni plus
casino and regular entertainment. Free watersports include windsurfing, sailing and with 2 adults stays free on adults’ All offers apply to 2010. Call or see
canoeing, plus there is a PADI dive centre (extra cost), tennis, gym, beach volleyball meal plan. Valid Jan16-Mar28, online for 2009 offers.
and a games room. ACCOMMODATION h 232 rooms, each with airconditioning, bath Apr12-Jul31 and Sep01-Dec21.
or shower, telephone, television, minibar, and tea and coffee making facilities. HONEYMOON OFFER h All couples
Standard rooms are as above, and Superior rooms are more spacious, both located staying a minimum 5 nights
in the main block. Deluxe rooms are in chalet style garden blocks with balcony or receive a fruit basket, bottle of
terrace. MEALS PER NIGHT FROM h HB £36. HB is compulsory between Dec22-Jan07. sparkling wine, welcome gift,
NB h Minimum stay: 2 nights year round. room upgrade subject to
availability, and a discount of up
to £210 per couple per week. If on
HB couples also receive a free gala
dinner. Valid Jan16-Mar28,
Apr12-Jul31 and Sep01-Dec21.
a seychelles m ahé indian ocean 69
h h
2 3
sssss
Le Meridien Fierman’s Cove k uoni plus
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR SEYCHELLES FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 25Sep 31Oct 01Jan 01Feb 26Mar 01May 01Jun 17Jul 31Jul 31Aug 01Oct 31Oct 01Dec 01Jan Nights Supp Per
24Sep 30Oct 31Dec 31Jan 25Mar 30Apr 31May 16Jul 30Jul 30Aug 30Sep 30Oct 30Nov 31Dec 05Jan From Night From
IO0261 Berjaya Beau Vallon Bay Standard RB 5 1049 1049 1069 1029 1049 1049 1049 1065 1249 1329 1065 1049 1079 1065 - 54 44
IO0262 Berjaya Beau Vallon Bay Superior RB 5 1125 1125 1145 1199 1225 1225 1225 1249 1435 1569 1249 1229 1259 1239 - 67 54
IO0263 Berjaya Beau Vallon Bay Deluxe RB 5 1229 1229 1249 1199 1225 1225 1225 1249 1435 1569 1249 1229 1259 1239 - 89 78
IO0264 Le Meridien Fisherman’s Cove Hibiscus Room RB 5 1825 1949 1725 1649 1679 1795 1679 1699 1979 1979 1695 1679 1765 1729 - 184 185
IO0265 Le Meridien Fisherman’s Cove Frangipani Room RB 5 2095 2199 1949 1895 1919 2045 1919 1939 2249 2249 1929 1915 1999 1975 - 231 230
IO0266 Le Meridien Fisherman’s Cove Bougainvillea Junior Suite RB 5 2095 2199 2029 1949 1995 2095 1995 2015 2299 2299 1999 1985 2079 2049 - 244 245
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 10-23Oct BERJAYA BEAU VALLON BAY from £13. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £65, 12-25Dec £195; 2010: 20Mar-02Apr £65, LE MERIDIEN FISHERMAN’S COVE from £20. to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-22Oct £65, 11-24Dec £189. KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. Ex Seychelles 2010: 01-08Jan £30, 05-19 Apr £50; specified may be subject to a reduction or increase.
2011: 01-08 Jan £30. See www.kuoni.co.uk for the best available price.
70 indian ocean seychelles m ahé isl and
h h call 01306 747738 / www.kuoni.co.uk / see your travel agent
1 2
sssss
Hilton Seyelles Northolme k uoni plus per fect mom en t
sssss
Banyan Tree Resort & Spa k uoni plus
sssss
Labriz k uoni plus k uoni exclusiv e
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR SEYCHELLES FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 01Nov 01Jan 01Feb 28Feb 31Mar 30Apr 14May 01Jun 30-Jun 17Jul 31Aug 01Nov 01Dec Nights Supp Per
31Oct 31Dec 31Jan 27Feb 30Mar 29Apr 13May 31May 29Jun 16Jul 30Aug 31Oct 30Nov 31Dec From Night From
KU9462 Banyan Tree Resort & Spa Hillside Pool RB 5 2549 2549 2799 2879 3325 3325 2849 2849 2879 3349 3529 2889 2895 2849 340 345
KU9463 Banyan Tree Resort & Spa Beachfront Spa Pool RB 5 2975 2975 3299 3365 3949 3949 3349 3349 3379 3979 4175 3395 3399 3349 423 430
KU9464 Banyan Tree Resort & Spa Pool Villa RB 5 2599 2599 2899 2929 3399 3399 2929 2929 2949 3429 3599 2959 2969 2925 352 357
KU9465 Banyan Tree Resort & Spa Intendance Pool Villa RB 5 2999 2999 3375 3425 4039 4039 3425 3425 3449 4075 4249 3449 3449 3399 433 440
KU9466 Hilton Northolme Oceanview Hillside RB 5 2229 2029 2049 2079 2079 2079 2065 2065 2079 2079 2525 2335 2119 2079 234 214
KU9467 Hilton Northolme Deluxe Oceanfront Villa RB 5 2449 2249 2279 2299 2299 2299 2299 2299 2315 2315 2759 2575 2359 2325 279 259
KU9468 Hilton Northolme Ian Fleming Suite RB 5 2649 2665 2629 2665 2665 2665 2765 2765 2785 2785 2969 2785 2795 2749 360 -
KU9475 Labriz Garden Villa RB 5 1749 1849 1849 1879 1879 2065 2065 1879 1879 1879 2265 1879 1929 1899 167 166
KU9476 Labriz Beach Villa RB 5 1999 2149 2145 2179 2179 2365 2365 2179 2179 2179 2565 2179 2229 2199 219 219
KU9477 Labriz Beach Pool Villa RB 5 2449 2499 2479 2525 2525 2779 2779 2549 2549 2549 2995 2539 2579 2549 307 306
KU9478 Labriz Silhouette Pavilion RB 5 2879 2975 2929 2979 2979 3399 3399 2999 2999 2999 3625 2999 3045 2999 394 394
KU9479 Labriz Ocean Pavilion RB 5 3199 3579 3529 3599 3599 3999 3999 3599 3599 3599 4199 3599 3649 3599 464 464
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for MEAL PLAN h RO no meals h RB full breakfast IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. h HB full breakfast and dinner h FB full breakfast, p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: lunch and dinner h ALL All Inclusive h MMP mixed we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 10-23Oct, BANYAN TREE RESORT & SPA: from £39. meal plan as detailed. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £65, 12-25Dec £185; 2010: 20Mar-02Apr £65, HILTON NORTHOLME HOTEL & SPA: from £90. to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-22Oct £65, 11-24Dec £185. KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. Ex Seychelles 2010: 01-08Jan £30, 05-19Apr £50; specified may be subject to a reduction or increase.
2011: 01-08Jan £30. See www.kuoni.co.uk for the best available price.
72 indian ocean seychelles pr aslin isl and
h h call 01306 747738 / www.kuoni.co.uk / see your travel agent
1 2
ssss
Coco De Mer Hotel & k uoni plus
ssss
Paradise Sun k uoni plus
1 Beach at Coco De Mer Hotel & Black Parrot Suites 3 Constance Lemuria Resort
2 Pool at Paradise Sun 4 Beachfront Constance Lemuria Resort
4
sssss
Constance Lemuria Resort k uoni plus
PRICES IN £ PER PERSON AT TIME OF GOING TO PRESS BASED ON AIR SEYCHELLES FLIGHTS EX LONDON-HEATHROW FOR UP TO DATE PRICES & GREAT OFFERS, SEE YOUR TRAVEL AGENT OR WWW.KUONI.CO.UK
TRANSFERS INCLUDED
Ref No. Holiday Room Grade Meal No. of Holiday Prices Extra Single
Plan Nights 01Sep 31Oct 30Nov 01Jan 01Feb 18Apr 01Jun 30Jun 17Jul 21Aug 01Oct 31Oct 01Dec Nights Supp Per
30Oct 29Nov 31Dec 31Jan 17Apr 31May 29Jun 16Jul 20Aug 30Sep 30Oct 30Nov 31Dec From Night From
KU9471 Constance Lemuria Junior Suite RB 5 1975 2075 1899 2229 2265 1799 1815 1979 2169 1979 2095 2125 1899 169 85
KU9472 Constance Lemuria Senior Suite RB 5 3049 3245 2865 3529 3595 2729 2749 3095 3279 3095 3245 3275 2849 357 179
KU9473 Constance Lemuria Pool Villa-Each of 2 adults RB 5 4325 5329 4929 6199 6325 4399 4449 4545 4729 4545 5499 5545 5049 695 -
KU9474 Constance Lemuria Pool Villa-Each of 4 adults RB 5 2625 3129 2929 3575 3625 2679 2699 2745 2929 2745 3225 3249 2999 348 -
IO0284 Coco De Mer Standard RB 5 1299 1329 1395 1299 1329 1329 1349 1349 1529 1349 1329 1365 1365 96 67
IO0286 Black Parrot Black Parrot Suite RB 5 1495 1515 1629 1529 1565 1565 1579 1579 1765 1579 1569 1599 1605 125 73
SY050 Paradise Sun Deluxe HB 5 - - - 1695 1725 1729 1749 1749 1925 1799 1769 1749 1725 172 171
SY051 Paradise Sun Superior HB 5 - - - 1629 1649 1649 1679 1679 1849 1729 1699 1679 1649 159 104
UPGRADES h Never has premium flying been FLIGHTS h For full details of flight schedules, HOTEL SUPPLEMENTS h See relevant hotel page for NB: Meal plan for BLACK PARROT, departures IMPORTANT HOLIDAY INFORMATION h Please read
better value for money. See p460-465 for including regional options, please see p460-465. extra night costs and appropriate supplements. Dec24 2009-Jan09 2010 is HB. p466-471 before you book your holiday. The price
upgrades available along with supplements. Peak season supplement per room per night: Meal plan for COCO DE MER, departures Dec24 we confirm at the time of booking is the price we
FLIGHT SUPPLEMENTS h Ex UK 2009: 10-23Oct PARADISE SUN: from £9. 2009-Jan09 2010 is HB. guarantee. This includes any increases or reductions
COMPLETE FLEXIBILITY h Your thoughts, our £65, 12-25Dec £195; 2010: 20Mar-02Apr £65, to the above prices at that time. Holidays which
know-how. Together we can tailor make your 16-22Oct £65, 11-24Dec £185. MEAL PLAN h RO no meals h RB full breakfast KUONI PLUS h For full conditions see p466-471. do not fall completely within the date bands
perfect holiday. Ex Seychelles 2010: 01-08Jan £30, 05-19 Apr £50; h HB full breakfast and dinner h FB full breakfast, specified may be subject to a reduction or increase.
2011: 01-08Jan £30. lunch and dinner h ALL All Inclusive h MMP mixed See www.kuoni.co.uk for the best available price.
meal plan as detailed.
460 flight infor m ation www.kuoni.co.uk
seychelles
Air Seychelles Heathrow Fri, Sun (Out) Thu, Sat (In)
Qatar Airways Heathrow, Gatwick & Manchester Tue, Thu, Sat, Sun via Doha
(Out). Mon, Wed, Fri, Sun via
Doha (In)
Emirates Heathrow, Gatwick & Regional Mon, Thu, Fri, Sat via Dubai
(Out). Tue, Sat, Sun
via Dubai (In)
Air France Heathrow & Regional Daily except Wed, Sat via
Flights indi a
Paris
TRIVANDRUM
Qatar Airways Heathrow, Gatwick & Manchester Daily via Doha
Kingfisher Airlines Heathrow Daily via Bangalore
ta ilor m a k e you r holiday Emirates Heathrow, Gatwick & Regional Daily via Dubai
The beauty of working with the world’s best scheduled
carriers is that you have total flexibility to fly from where COCHIN
you want, on the day you want and stay for however long Qatar Airways Heathrow, Gatwick & Manchester Daily via Doha
you want. Our flying options are perfect for designing Emirates Heathrow, Gatwick & Regional Daily via Dubai
your very own itinerary bespoke to your needs and wishes.
t h a il a nd (ba ngkok)
r egiona l flights Eva Air Heathrow Daily except Mon
Working with airlines such as Emirates, Qatar Airways, Thai Airways Heathrow Daily
Etihad Airways, Air France and KLM means that we offer British Airways/Qantas Heathrow Daily
you the widest range of regional flying options on our Qatar Airways Heathrow, Gatwick & Manchester Daily via Doha
selection of the finest worldwide holidays. Emirates Heathrow, Gatwick & Regional Daily via Dubai
KLM Heathrow & Regional Daily via Amsterdam
pr em ium u pgr a des Etihad Airways Heathrow & Manchester Daily via Abu Dhabi
Upgrading your flights has never been more affordable
and offers a range of benefits, depending on the class of For all other resorts in Thailand the transfers will be as follows
travel you choose. All carriers now offer a selection of one Hua Hin + Pattaya Transfers by road from Bangkok
or more of the following cabins: Premium Economy/ Phuket, Phi Phi, Koh Racha, Khao Lak, Short flight from Bangkok with Bangkok Airways
Business Class/First. By upgrading your flight, you will Koh Samui or Thai Airways
enjoy a more comfortable journey with more personal Krabi, Koh Lanta Short flight from Bangkok with Thai Airways
space and will arrive at your destination feeling rested and Koh Chang Short flight from Bangkok with Bangkok Airways
relaxed.
indochina
EVA Air Heathrow Daily except Mon via Bangkok
dest inat ion / depa rt u r e days of dest inat ion / depa rt u r e days of
ca r r ier a ir port oper at ion ca r r ier a ir port oper at ion
indonesi a (ba li) Transfers to Grenadines British Airways flight to Barbados and onwards with Grenadines
Malaysia Airlines Heathrow Daily via Kuala Lumpur
Qatar Airways Heathrow, Gatwick & Manchester Sun, Tue, Wed, Sat (Out) cu ba (h ava na)
Sun, Mon, Wed, Thu (In) Virgin Atlantic Gatwick Wed, Sun
via Doha Air France Heathrow & Regional Daily via Paris
Thai Airways Heathrow Daily via Bangkok
Singapore Airlines Heathrow Daily via Singapore ja m a ica
Cathay Pacific Heathrow Daily via Hong Kong Virgin Atlantic Gatwick Tue, Fri, Sat (Nov-Apr)
Tue, Sat (May-Oct)
egy p t
CAIRO ba h a m as
bmi Heathrow Daily British Airways Heathrow Sun, Tue, Wed, Fri, Sat
British Airways Heathrow Daily
EgyptAir Heathrow Daily t u r k s & ca icos
KLM Heathrow & Regional Daily via Amsterdam British Airways Heathrow Sun
ua e m ex ico
DUBAI Virgin Atlantic Heathrow Daily via Miami, and onwards
Emirates Heathrow, Gatwick & Regional Daily with American Airlines
British Airways Heathrow Daily American Airlines Heathrow Daily via Miami
Virgin Atlantic Heathrow Daily British Airways Heathrow Daily via Mexico City and
Etihad Airways Heathrow & Manchester Daily via Abu Dhabi onwards with Mexicana
Mexicana Gatwick Wed, Thu, Sat via Mexico City
ABU DHABI Continental Airlines Heathrow, Gatwick & Regional Daily via Newark & Houston
Etihad Airways Heathrow & Manchester Daily Iberia Heathrow Daily via Madrid
British Airways Heathrow Daily
costa r ica (sa n jose)
om a n Iberia Heathrow Daily via Madrid
British Airways Heathrow Daily Continental Airlines Heathrow, Gatwick & Regional Daily via Newark & Houston
Oman Air Heathrow Daily
peru (lim a)
k en ya (na irobi) LAN Airlines Heathrow Daily via Madrid
Kenya Airways Heathrow Daily Iberia Heathrow Daily via Madrid
British Airways Heathrow Daily Continental Airlines Heathrow, Gatwick & Regional Daily via Newark & Houston
Virgin Atlantic Heathrow Daily
KLM Heathrow & Regional Daily via Amsterdam ecua dor (qu ito)
LAN Airlines Heathrow Daily via Madrid
For resorts on the coast and Safaris the transfers will be as follows: Iberia Heathrow Daily via Madrid
Mombasa Short flight from Nairobi with Kenya Airways KLM Heathrow & Regional Daily via Amsterdam except
Safaris Where flights are included on itinerary, internal flights are Tue, Thu (Out)
on Safari Air from Nairobi Wed, Fri (In)
Briti Airways
British Airways has the UK’s largest fleet first online check in & check-in kiosks
of aircras and offers an incredibly wide Your First experience begins before you board. First h Start your journey from the comfort of your own home,
lounges* are elegant and calm, a perfect escape away from office or hotel by checking in online up to 24 hours before
ranging flight network around the globe. the world to enjoy refreshments and spend your time as your flight departs and minimise the queues at the airport.
Kuoni has worked in close partnership you wish. On board, your demi-cabin is your sanctuary in h You can select your preferred seat and print your boarding
with British Airways for many years and the sky, a discreetly serviced and smartly equipped haven pass, all on your computer. If you don’t have online access
of calm where your wellbeing is catered for. Choose from you can still save time by using a check-in kiosk* at the
we are delighted to continue promoting an à la carte menu and your meal will be prepared to order. airport, giving you the same seating and boarding pass
British Airways’ reassuringly professional options as Online Check-in.
services into 2010. *Dedicated lounges are available at selected airports. h Afterwards, maximise your free time by leaving your
Virgin Atlantic
Emirates
BUSINESS CLASS
Emirates Business Class provides the ideal environment,
whether you choose to work, relax or rest. The experience
starts with Emirates’ award-winning service – the cabin
crew will see that you have everything you need throughout
the flight. When it’s time to relax, sleeper seats and lie-flat
seats on selected routes provide plenty of room to spread
out and get comfortable. Emirates endeavours to provide all
of the services and amenities you need to arrive refreshed
and ready for the rest of your journey.
a partner air lines flight infor m ation 465
h
Business class upgrade from: £1015 supplement one-way pp* Premium Laurel class upgrade from: £585 supplement one-way pp*
*Upgrade based on return flight to the Maldives Elite Class upgrade from:
£179 supplement one-way pp*
*Upgrades based on return flights to Bangkok
Premium Class offers award-winning forward facing lie-flat seats with a generous Relax in Business Class* with bmi. Onboard you can look forward to a first class service,
73-inch seat pitch. In-flight dining offers you a delicious a la carte menu, complemented including freshly-prepared meals by a qualified onboard chef and fully flat beds with
with the finest hand-picked African wines and champagnes. personal inflight entertainment.
Premium Economy* customers can enjoy business class style seats with 50 inches of
Premium class upgrade from: £995 supplement one-way pp* legroom, 12 more than competitors, a choice of fine modern cuisine and a wide variety of
* Upgrade based on return flights to Johannesburg entertainment options to ensure you arrive for your holiday relaxed and ready to go.
visas visas
JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER outbound required required
gmt flying for british for irish recommended vaccinations
+ or - hours passport passport
°C °C °C °C °C °C °C °C °C °C °C °C holders holders
INDIAN SUBCONTINENT/OCEAN
UNITED KINGDOM LONDON 7 2 3 7 2 2 10 4 2 13 5 2 16 7 2 20 7 2 22 7 2 21 6 2 19 5 3 15 4 3 10 2 3 8 2 3 GMT Oct to Mar or +1 Mar to Oct Details given for comparison
important holiday information ► weather - passport - vaccinations - visas - times 467
Department of Health free leaflet ‘Health advice for travellers’ (available ► No upper age limit
on request Tel. 0800 555 777), your General Practitioner or a specialist ► Scuba diving coverage
clinic. The advice given in respect of vaccinations was correct at the time
of going to press (May 2009). However, for more detailed information we free parking & up to % off uk airport hotels
would strongly recommend you contact your GP or one of the specialist Why not get your holiday off to a relaxed start or finish? Kuoni have
vaccination centres immediately. negotiated an excellent deal with Holiday Extras. They have over 90 hotels
at 20 airports, plus exclusive packages and prices for Kuoni customers.
passports & visas Free parking for the duration of your holiday is available at selected
We can only advise of the requirements for British and Irish passport hotels; with airport parking also available at extremely competitive prices;
holders. For British and Irish passports endorsed in any way and all other and valet parking at Heathrow and Gatwick, to avoid all the hassle of
passport holders, requirements should be checked with the relevant finding a parking space.
embassy. You should ensure that you have a valid ten year passport and, For further details or to book your Extras please call 0871 360 2019 quoting
as many countries require expiry dates on passports to be a considerable Kuoni. And for that little bit extra, there are 24 lounges at 13 airports
length of time after the return from holiday, we would recommend that providing free drinks and snacks, also available for you to book now!
your passport is valid for 6 months after return to the UK. All children are
required to travel on their own passports. gift vouchers
We offer a convenient way to save for your holiday, to buy for a birthday
usa entry requirements present, an anniversary gift, an incentive prize, or most popular of all, to
The US Government have strict entry regulations which must be adhered put on your wedding list and get your friends to pay towards the cost of
to. Please note if you or your dependants do not have the appropriate your honeymoon!
personal documentation the US Customs will not allow entry. Please see It’s so simple and easy to do, just call our helpful sales staff on 01306
some guidelines below and for full advice visit the US Embassy website on 743000 or visit our weddings website at www.kuoni.co.uk/vouchers for
london.usembassy.gov or phone 0906 8200 290. further details.
weather ► All passports must be valid, machine readable with a digital photograph
°C = Average daily maximum Centigrade temperatures or an e-passport with an electronic chip. You can check the validity of holiday money direct to your door
= Average daily sunshine hours your passport on the useful link on the US Embassy website. A passport Order your foreign currency from us and we can deliver it direct to your
(this does not reflect hours of daylight) indicating that the bearer is a British subject, British dependant territories door, or you can collect it at the airport.
= Average monthly rainfall (if higher than 0.5”) citizen, British overseas citizen, British National Citizen or British We offer this service in conjunction with Currency Express and all details
‡ = Data not available Protected Person does not qualify for travel without a visa or someone are available from our team (number as above) or on our website at www.
who has indefinite leave to remain in the UK. NB: Some passports issued kuoni.co.uk under Travel Extras.
visas by British Consular posts abroad may not be machine readable – please It’s so simple, so easy to do and so much more convenient than going to
† = Visa issued by Kuoni check with the UK Passport Service on 0870 521 0410 or www.passport. the bank.
†† = Visa not required except for stays of over 30 days if arriving gov.uk for further information.
by air, and only available for 15 days if arriving over land. Also applicable to passengers in transit in the US.
► The US Govt requires advance passenger information detailing their
vaccinations country of residence, as well as postal address of the first hotel where you photographs
H = Hepatitis A will be staying in the US, which can be found on the contacts page of your
T = Typhoid final itinerary. This information will be collected by the airline upon check- A number of images in this brochure have been used by kind permission
TN = Tetanus in and will also be required on the Visa Waiver form on the aircraft. of our business partners and are protected by copyright.
M = Malaria; (M) = required for some parts of the country ► Finger scanning and Facial recognition is a standard security process for
before you book within the date band specified, under the individual offers as stated. For . holiday seasons
hotel sale discounts and free night offers, where there is a minimum Most of the destinations we feature in this brochure are available all year
stay requirement, the nights spent at the hotel must be consecutive. round. Some do have quieter ‘off peak’ periods when you can take advantage
. choosing your holiday The featured Kuoni Plus Offers are correct at the time of printing this of uncrowded beaches and more personal attention from hotel staff at
The holidays contained within this brochure are for departures between brochure, but they may change, often at short notice. If you are interested excellent prices. At this time it may be necessary for hotels to scale down
01 September 2009 and 31 December 2010. We hope that your Kuoni in any of the Kuoni Plus Offers, please contact your travel agent and/or the size of some of their facilities, such as restaurants, to match demand.
holiday will live up to your expectations so it is very important that you our Sales Team to check the current terms of the offer before you book. Similarly, during peak periods hotels experience full occupancy which may
choose the right holiday for you. Space in our brochures to give detailed result in a livelier atmosphere and slower service in busier facilities.
information is limited but there is more information online at www. . tours - general health requirements
kuoni.co.uk and our staff are always happy to advise and give you their Most of our tours are not suitable if you have any disability or have reduced . other hotel guests
professional opinion. mobility (including being confined to a wheelchair). Therefore, in the interest Many hotels, especially in cities and major resorts, accommodate
of safety and comfort for all groups as a whole, you must be fit enough to conventions and conferences. Also, at certain times of the year, some
. hotel gradings participate or alternatively you must have an able bodied carer to assist you destinations have an influx of groups such as students, associations or
Choosing the right hotel can be a dilemma, especially when travelling on the tour’. clubs. The hotels we feature are shared with guests from many countries
to long haul destinations and whilst most hotels have official star with different cultures and customs. We have no control over the
ratings locally, in some cases official ratings cannot always be relied on. . free extras acceptance of bookings at the hotels we feature other than our own. We
Subsequently we have categorised all hotels throughout the brochure as At certain hotels we offer a free lunch, dinner, or hotel bar credit and at are therefore unable to accept any responsibility for any inconvenience
three, four or five star to give a general guide. However, standards can other hotels we may offer up to a 20% discount on food and/or beverage caused by such groups or their activities.
vary between hotels of the same class in different countries, and even in extras usually payable at the end of your stay. This offer is not available if
the same country. For example city hotels which often cater for business you pay by credit card, nor is a cash alternative available. . meals
as well as leisure travellers may well have generally higher standards than Meals if included are based on table d’hôte menus, or a meal voucher
a beach resort hotel where the whole atmosphere will tend to be more . free night offers system unless specified otherwise in the text. Holidays which include
relaxed. It is important to read carefully the individual hotel descriptions. Where we specify free night offers this will not necessarily mean free nights main meals generally commence with dinner on the day of arrival at your
A comparison of the extra night cost shown in the price box against each are multiplied if you book a longer duration, therefore, please ensure you ask hotel and terminate with breakfast (on half board) or lunch (on full board
hotel will also give some idea of how hotels in the same resort/country are at the time of booking to clarify the number of free nights you will receive. or All Inclusive) on the day of departure. No refunds on meals not taken
likely to compare in terms of general standards. can be given. Special diets of any kind (including vegetarian) can seldom
. all inclusive and hotels for couples be catered for adequately within the constraints of a table d’hôte menu
. single rooms Some hotels specified ‘for couples’ cater for mixed sex couples only. and cannot be guaranteed.
It is an unfair fact of life that single travellers often have to pay over the Hotels often place restrictions on restaurants and meal arrangements. We would therefore strongly recommend that anyone with special
odds for a room, often up to twice the price each person in a twin room All Inclusive does not necessarily mean that unlimited food and beverages requirements takes a holiday where no meals (or only breakfast) are
might have to pay. So we have negotiated some super deals and are are available 24-hours a day. Individual hotels operate different policies included and simply buys the most acceptable dishes from the à la carte
delighted to offer you the widest choice of single saver offers available and full details will be provided locally. menu available locally.
on the UK longhaul market today. Please check in the Kuoni Plus box on Where breakfast is included this will more commonly be continental
each page for these very special offers. However note that the standard . passports/visas/health breakfast, although full breakfasts are provided at certain hotels. Please
and location of single rooms is not always as good as that of twin/double You will need a full 10 year passport to travel to the destinations we ask at the time of booking if this is important to you.
rooms even when you pay the single supplement. feature in this brochure. Some destinations also require visas. You should Supplements shown in our brochures for optional meal plans offer you
On safari, excursions and touring holidays single rooms cannot always be contact your GP or a specialist vaccination centre for details of the the opportunity of being able to budget for extra costs before you go. In
guaranteed. Supplements paid will be refunded if a single room previously measures you will need to take prior to departure. Please read page 467 some cases you may find the cost of the meal cheaper locally, however we
confirmed is not available. for more details prior to booking your holiday. Many countries including regret that it will not be possible to refund the difference either during or
I) WHY ARE SINGLE TRAVELLERS ASKED TO PAY MORE FOR THEIR USA now require children to hold their own passports and additional after your holiday. Pre booked meals may be subject to dining in the main
ROOM? countries are adopting this policy on an ongoing basis. We therefore restaurant only and on occasion it may be necessary to be seated with
If a single person occupies a double room they will usually be asked to pay recommend that all children travel on full passports. other hotel guests.
extra (a single supplement). Hotels price their rooms, as doubles or family If you have paid a half board supplement it may be possible in some hotels
rooms and they do not reduce the rates if it is occupied by a single person. . experiences to ask for a credit from the table d’hôte dinner to be used against a meal in
The costs to the hotel of providing the room – heating, lighting, cleaning We are pleased to be able to offer various ‘experiences’ as detailed in an à la carte restaurant. However the value of the voucher will generally be
etc are the same regardless of how many people occupy that room. This our brochure that can either be pre-booked or booked in resort. These considerably less than the half board supplement included in your holiday price.
also applies to self-catering units where, for example, three people may experiences will require you to be in good physical and mental health.
choose to occupy accommodation priced for four. By booking, you confirm that you and your party are in good health . upgrading your flight
II) WHY ARE SINGLE ROOMS SOMETIMES SMALLER THAN DOUBLES OR with no medical history that would make it dangerous to participate in A longhaul flight is generally not a joyride when flying in economy class
FAMILY ROOMS? an experience. The experience will be supervised, and all reasonable on scheduled or charter flights. Flights are often full, your choice of seats
Hotel design may mean that single rooms are smaller and sometimes less precautions will be taken to ensure that you and your party are safe. We may not be available, and it may not be possible to obtain seats together.
well appointed. While there is normally a supplement for these rooms, will only accept responsibility for personal injury where it is caused by In many cases a choice of upgrade options may be available, to give you a
the overall cost will usually be less than when a single person occupies a our negligence or the negligence of our suppliers and we do not accept more comfortable journey at a reasonable supplement.
double room. We do not make additional or excessive profits from these responsibility for any loss or damage to property. The ‘experiences’ are
supplements. The prices we charge reflect the costs of under occupancy of subject to minimum numbers and may be cancelled at short notice. In
the rooms contracted to us by the hotel. such circumstances a full refund of monies paid will be made.
. twin or double rooms . locally advertised excursions kuoni’s price guarantee
Accommodation in all hotels, regardless of the rating, is in standard rooms On occasion we may advertise details of local excursions which cannot be
(sometimes named superior/deluxe) based on twins or doubles unless booked through us, however, such excursions are subject to supply and
otherwise stated. demand and may not always be available locally. All prices quoted in this brochure are calculated on rates of exchange
as known on 08 May 2009 and as published in the Financial Times
. triple/quad rooms . children on holiday of 10 May 2009 (US$1.5064). Brochure prices can go up or down.
A third or fourth person sharing a room either shares existing beds or has an Offers are subject to availability of triple or quad rooms. Infants under Before you make a booking we will give you the up to date price
extra bed (which may be of camp-bed style) placed in a double/twin room. the age of 2 years on the date of return flight pay from £95 for European of your chosen holiday, including the cost of any peak season
As conditions may be cramped you may wish to consider booking two rooms. flights and £149 for Longhaul flights when travelling in economy, other supplements, fuel surcharges, upgrades or additional facilities which
classes of air travel available on request Any charge for a baby cot in you have requested*. Once you have accepted this price and a
. minimum stays the room and food are paid by the guest direct to the hotel and there booking has been made, that price is fully guaranteed and will not be
Minimum stays are required at certain hotels for certain periods. Where is no entitlement to a separate seat on the aircraft if the flight is full. subject to any surcharges. *See out of date range flights at 2.3
applicable these will be advised at time of booking. International airline regulations allow only one infant per adult. We do not
allow holidays for children under 10 on escorted tours, coach tours or on price includes
. booking a room for early arrival safari (unless in private minibus). Some destinations, owing to their lack ► The services of Kuoni resident representatives (tour leaders on
or late departure of special child or medical facilities are also not suitable for very young escorted tours) or Kuoni appointed local agents with English speaking
Generally hotel rooms will be available between approximately noon and children but we would be happy to advise which hotels or resorts we think staff in most of the areas featured in this brochure.
3pm, and are to be vacated between 10 am and noon, irrespective of suit your requirements best. See the relevant price box where any specific ► Economy class airfares on scheduled (or charter flights) on IATA
your arrival or departure times, unless we have stated otherwise. Should minimum age restrictions are given. carriers and other airlines from UK as per itinerary (Air fares are
you wish your room to be ready prior to noon on your day of arrival or based on group travel and changes of reservations are not permitted
available after 10 am for an afternoon or evening departure, it is possible . public holidays without the confirmation of Kuoni).
to reserve the room at the time of booking at a cost no greater than the Virtually all countries have public holidays, religious or otherwise. The ► 44 Ibs (20 kgs) baggage allowance or on selected routes eg USA/
extra night price quoted on the brochure page. festivities may temporarily disrupt your holiday and some religious Caribbean 2 pieces of luggage (dimensions not exceeding 1 at
holidays such as Ramadan, which affects many Muslim countries may 62” and 1 at 55”) plus 1 piece of hand baggage (dimensions not
. kuoni plus/room upgrade/honeymoon/ result in a reduction of facilities and entertainment. Others are somewhat exceeding 45” unless otherwise stated).
anniversary offers chaotic but great fun to be a part of. We suggest that you take this into ► Accommodation and sightseeing as specified in the itinerary.
When the offer of a room upgrade is mentioned in Kuoni Plus, it is not consideration when selecting your departure date. The dates known to us ► Meals as shown under hotel and tour text.
necessarily an upgrade to the next category featured in our brochure, at the time of going to press, are: ► UK departure tax.
but usually an upgrade to the next category of room (not suite) available Ramadan: 11 August 2010 (approx. for one month) vGovernment taxes and compulsory service charges.
within the hotel. We will of course do everything possible to arrange Chinese New Year: 14 February 2010 ► Transfers from airport/hotels and vice versa unless otherwise stated
the provision of a double bed for honeymoon couples but it is not Hindu Holi Dye throwing feast (India & Nepal): 01 March 2010 on the appropriate pages.
always possible to guarantee this and the provision of a double bed Sinhala + Tamil New Year (Sri Lanka): 14 April 2010
does not constitute a term of your contract with us. Anniversary offers Diwali (India): 05 November 2010 not included
only apply if you’re celebrating your Silver (25th) or Golden (50th) King’s birthday (Thailand): 05 December ► Visa fees, overseas airport taxes, overseas porterage, any
wedding anniversary while on holiday. Remember to advise us if it your The appropriate Tourist Offices are happy to supply more detailed government taxes or compulsory charges introduced after
honeymoon or Silver/Golden anniversary and to take a copy of your information or you may wish to refer to the internet. publication of this brochure.
marriage certificate with you on holiday. In order to qualify for a Kuoni ► Optional excursions or activities booked during your holiday.
Plus offer, your stay and/or holiday must be started and completed
important holiday information ► booking conditions 469
. flight seat requests and aircraft . weather . ‘from prices’
We strongly recommend (particularly if you are flying economy class), World weather is becoming more erratic and unpredictable and we cannot Kuoni offers you the flexibility to create your own holiday from the range
that you check in early if you have particular seat requests. Kuoni has no be held responsible for disruption to your holiday due to bad or unusual of accommodation and services available. Because of the wide choice, it
control over the allocation of seats by the airline and even if a request has weather conditions. is not possible to list every price on every date. A ‘from’ price is indicative
been made with the airline to prebook seats, no guarantee can be made . our staff of the lowest price available for the hotel or itinerary featured but this
that they will still be available on departure. The provision of particular We pride ourselves on the quality and friendly professionalism of our staff. may vary depending on a number of factors such as your date of travel
seats does not constitute a term of your contract with us. Please note In our search to continually try and improve our level of service, we are and choice of accommodation. To help you in choosing a holiday which is
airlines operate both older and more modern aircraft within their fleet. committed to on-going training, part of which involves the recording of tailor made by us to your requirements, please call our Sales team, or visit
We regret we cannot guarantee the type of aircraft you will travel on as phone calls. your travel agent or our website for further information about services
this may be subject to change and general availability. Although some and prices. We will be happy to provide you with an up to date quote.
airlines offer the facility to book seats online, this is not always possible . late bookings & special offers
when booking a holiday through us, as the holidays we offer are based on Please note that many of the hotels and tours included in our late . paying for your holiday
special Tour Operator fares. bookings and/or special offers are also featured in our other main After your booking is taken and a deposit received, a balance invoice will
In accordance with EU directive (EC) no. 2111/2005, Article 9, we are brochures/website. Any offers/facilities detailed therein are not applicable be sent to you detailing the total cost due. Full payment is due not less
required to bring to your attention the existence of a ‘Community List’ to late bookings or special offers unless otherwise stated. than 61 days before departure. If you do not pay in full 61 days before
which contains details of air carriers that are subject to an operating ban departure, we reserve the right to cancel your booking and forfeit your
within the EU Community. The Community list is available for inspection deposit by way of cancellation charges. If you make a holiday booking
via www.dft.gov.uk within 61 days of your departure date then you must pay the full cost of
booking & paying for your holiday the holiday at the booking stage. Any money paid by you to a travel agent
. direct flights is held by the agent on our behalf.
The flight routings used in connection with our holidays may be used on
special fares which do not necessarily take the most direct route. Some . your commitment to us . overlapping price panels
itineraries require a change of aircraft en route. A flight that is described as When you or your Travel Agent wish to confirm a holiday booking you Holidays which do not fall completely within the date bands specified in
direct is one where there is no need to change aircraft during the journey. must pay a non-refundable deposit of either £150 per person or 10% of the price box may be subject to a reduction or increase. The exact cost of
However stops may be made en route for refuelling or to let passengers the total holiday cost, whichever is the greater, or any higher deposit which your holiday will be confirmed to you at the time of booking.
on and/ or off. Details of any stops will be given on your itinerary wherever applies to your holiday. When you make a booking you are confirming
possible. However, should you require this information at an earlier stage, that you understand and have accepted on behalf of yourself and all . insurance
please check with your Travel Agent and/or our Sales staff at the time of members of your party our Important Holiday Information which forms It is important that you have insurance cover and that it is adequate for
booking, or our HelpDesk once the booking has been invoiced. our booking conditions. All contracts with Kuoni are made subject to these your needs. You can take out cover through Kuoni, in which case the
booking conditions and are subject to English law and the jurisdiction of premium will be added at the time of booking. Should you decide to
. code share flights the English Courts or, if your booking was made in Scotland, to Scottish arrange a policy yourself, please check carefully to ensure that it provides
It is a common practice for scheduled airlines to use a code share system, law and jurisdiction. Many airlines now require the full name of all an equal or higher level of cover. Travel insurance sold by Kuoni is only
which may include you flying with a partner airline. Where this situation passengers travelling. We will therefore ask you at the time of booking to valid for UK residents. For those who participate in sports and activities
arises, it is not classed as a major change. provide us with your first forename (as shown in your passport) as well as whilst on holiday that have been organised and arranged independently
your title and surname. When booking your holiday, if you wish to make of us, it should be understood that participation is at the individual’s own
. ‘no frills’ carriers a modification to a holiday shown in the brochure we will try to assist. risk and it is your responsibility to obtain the relevant insurance.
We provide a choice of scheduled and ‘no frills’ carriers to take advantage Should you wish to change to an alternative featured hotel, this will be
of the flexibility and pricing available. You should note that ‘no frills’ flights charged at the difference in published price, as long as Kuoni holds the . travel information and documents
do not include in flight meals. The deposit at the time of booking is £150 space required. If we have to make a special request for alternative or extra You should receive with your invoice a copy of our destination information
per person or 10% of the total holiday cost, whichever is the greater. space, an administration fee of £10 per booking will be charged. Additional covering the area/s you are visiting and general information. We strongly
However, it may occasionally be necessary to charge a higher deposit due services will be quoted for upon request. Should you wish to extend your recommend that you read these. Approximately 7 days before departure
to a fluctuation in airfares, details of which would be advised to you at holiday making your own private arrangements, this can usually be done you will receive your flight/ e-ticket together with an itinerary. However,
the time of booking. Any changes to destination / routing will be subject subject to an administrative charge of £3 per person per night. Prices in the case of late payment and/or late bookings, tickets may be handed
to availability and will incur the loss of the original deposit collected. Date for accommodation only bookings can be quoted on request. We accept to you at the airport on departure. Please ensure that you check the flight
and name changes are permitted, subject to availability and the relevant various methods of payment, however please note that if you choose to timings on your tickets carefully. The correct timings, using the 24-hour
charges imposed as per the individual airlines own policies (details pay by credit card, there will be a charge levied. You can of course opt for clock system, may have been adjusted since we published the brochure
available on request). Any changes made may also result in additional an alternative method of payment ie: cheque or by debit card. and since you received your invoice.
charges due to an increase in airfare or charges imposed.
. our commitment to you
. charter flights Your contract is with Kuoni Travel Ltd. We will arrange to provide you
We provide these to destinations where there are usually no direct with the various services which form part of the holiday you book with if you want to change or cancel
scheduled flights, and/or insufficient capacity on these services to meet us. Before your booking is confirmed and a contract comes into existence your holiday
demand. A charter flight is usually the cheapest and quickest way of we reserve the right to increase or decrease brochure prices (see Kuoni’s
reaching the particular destination. However, it should be noted that leg Price Guarantee opposite) or to change any of the information contained
room is slightly less than in economy on some scheduled flights. in this brochure. Changes will be made known to you before you book. . change or addition to your holiday
The prices we advertise are based on specially negotiated airfares to be If you want to change any part of your holiday arrangements after the
. smoking booked in a specific airline booking class. At the time of booking, if there invoice has been issued, we will do our best to make the change, but it
The majority of airlines have introduced a total smoking ban on most or is a lack of availability in the specified class on any particular flight, we may not be possible. Any request for changes must be made in writing
all of their flights and many hotels also now have a non-smoking policy will endeavour to secure seats for you in an alternative economy class and by the person who made the original booking, or his or her travel agent.
in hotel rooms and public areas. Please ask at the time of booking if this you will be told the amount of the applicable flight supplement / higher If it is possible to make the change, it will be subject to an administration
information is important to you. deposit before you book. A booking is not accepted until we issue an charge of £35 per booking, and payment of any further costs incurred
invoice. The date shown on the invoice, which will be sent to you or your as a result of the change. If you change your booking to a holiday of
. special requests Travel Agent is the date of booking. It is important to check the details on lower value, and then cancel that holiday, we reserve the right to levy
Where special requests eg. diet, room location, twin or double bedded room, the invoice when you get it. In the event of any discrepancy please contact cancellation charges on the value of the original booking. Scheduled
a particular facility at a hotel, flight seat requests and/or particular meals etc. us or your Travel Agent immediately. airlines normally regard name changes as a cancellation and rebooking,
are an important factor in the choice of holiday, you must advise us when the The Package Travel, Package Holidays and Package Tours Regulations and any alteration may incur a 100% cancellation charge in respect of the
booking is made. We are happy to pass your request on to the hotel or airline 1992 require us to provide security for the monies that you pay for the air fare. Please note that save for the transfer of a booking (see below), or
but cannot guarantee that it will be accommodated. We will also pass on any package holidays booked from this brochure and for your repatriation the addition of any offers made by Kuoni in the brochure which were not
dietary requests to airlines but we recommend that you check directly with in the event of our insolvency. We provide this security with the Civil requested at the time of booking, it will not be possible to make changes
the airline once your tickets have been issued. The provision of any special Aviation Authority under ATOL number 0132 and a bond held by ABTA within 28 days of your scheduled departure date.
request does not constitute a term of your contract with us. for packages that do not include flights. If you book arrangements other
than a package holiday from this brochure (e.g. accommodation only), the . transferring bookings
. if you have a disability financial protection referred to above does not apply. If any person named on a booking is prevented from travelling as a result
Kuoni complies fully with Regulation (EC) No 1107/2006 concerning the of illness, the death of a close relative, jury service or significant reason,
rights of disabled persons and persons with reduced mobility when travelling . out of date range flights we will agree to that person’s booking being transferred to another person
by air (the ‘Regulation’) and is delighted to offer assistance to disabled Our brochures are prepared well in advance and scheduled airlines will who satisfies all the conditions applicable to the package, subject to both
persons or persons with reduced mobility provided that we are given full generally not have loaded their seats to sell until approximately 10 months persons accepting liability for full payment of the holiday cost and any
information about your specific requirements at the time of booking. before the departure. Should this apply we will inform you at the time of additional costs arising from the transfer. This will also be subject to our
booking and calculate the price in anticipation that seats will be available in suppliers eg. airlines and/or hotels approval. We must be given at least 14
. excursion/meal packages the specific airline booking class to which our specially negotiated airfares days notice of the transfer request. An administration charge will be made
Excursion or meal packages which are offered in this brochure are not apply. We will issue an invoice recording the arrangements reserved for of £50 per person for requests made more than 61 days before departure,
always cheaper than buying the same arrangements locally. It is often you and will take a deposit, but a contract will not exist between us. When and £100 per person within 61 days before departure.
the case that these packages are offered for the convenience of being the airline seats become available to book we will tell you the price and
both booked and paid for in the UK. The cost of any unused tours within give you 7 days to either accept the price or cancel the booking and receive . cancelling your holiday
excursion packages may not be refunded. a full refund. If you accept the price, we will issue an invoice and a contract If you or anyone on your holiday booking decides to cancel the holiday
exists between us. In the event that flight seats/accommodation does not you must notify us of the decision as soon as possible. Any notification by
. group transfers become available, you will receive a full refund. telephone must also be confirmed in writing or by e-mail within 24-hours
Our holidays include Group Transfers from airports/hotels and vice versa by the person who made the original booking. Cancellation will take
unless otherwise stated on the appropriate pages or your documentation. . peak season supplements effect from the day we are notified provided that written confirmation is
A group transfer is generally a shared transfer and the type of vehicle used During peak periods such as Christmas and Easter when demand outstrips the received by us within 24-hours of the original notification.
will normally be dependent upon the size of the group, with stops being supply of airline seats and accommodation, you may find that supplements are
made en route to drop off/pick up other clients and therefore, the actual added to the cost of your holiday. The supplements may be for certain holiday A cancellation invoice will be sent to you within 7 days, if you do not
duration of your transfer will be dependent upon this. Alternatively, in departures and/or accommodation on specific dates. They do not necessarily receive this please contact us immediately in order to prevent an increase
many destinations, you have the choice of upgrading to your own private indicate that additional services such as Gala dinners will be provided. The cost in charges. You may also check your booking has been cancelled on our
transfer at the appropriate cost, details on request. of these supplements will be quoted to you at the time of booking. web-site, www.kuoni.co.uk.
470 important holiday information ► booking conditions www.kuoni.co.uk
Should you already be in receipt of your airline tickets please also . changes due to circumstances beyond . accommodation in the tropics
return these to us along with your cancellation request. The following our control In many hotels, especially beach resorts ‘insects’ in the rooms (eg.
scale of charges will be payable depending on when the notification of We will not be liable to pay any compensation if we are forced to cancel cockroaches etc) are almost inevitable. It should by no means be taken
cancellation is received. or in any way change your holiday as a result of unusual or unforeseeable as a sign of dirtiness, simply a fact of life in these destinations. Views
Prior to 61 days: deposit forfeited; situations outside our control, the consequences of which could not have from some hotel rooms may be partly obscured by palm trees and other
60 – 42: 30% of total holiday cost been avoided even with all due care. These include unavoidable technical vegetation that can grow very quickly in tropical climates.
41 – 28: 60% of total holiday cost problems with transport, changes imposed by rescheduling or cancellation
27 – 7: 90% of total holiday cost of flights by an airline or main charterer, the alteration of the airline or . watersports and other activities
Less than 7 days: 100% of total holiday cost aircraft type, war or threat of war, civil strife, industrial disputes, natural Many hotels offer watersports and other sporting activities, in some
We would strongly recommend that you take out full insurance, which disaster, bad weather, epidemic or terrorist activity. cases these may be free of charge. Please note that in the interest of
will in most cases include cover, under certain circumstances, against loss your personal safety, the operators of these activities may require that
of deposit or cancellation fees. If you have taken advantage of an airline . if we change your holiday accommodation you demonstrate your competence (for example a swimming test) prior
offer as detailed on the relevant page and paid a higher non-refundable We do not control the day to day management of your accommodation, to commencement and reserve the right to refuse participation for any
deposit, the cancellation charge payable by you will be the higher of this and in exceptional cases it is possible that we may be advised that the reason if they feel this may compromise your or another guest’s safety.
deposit or the appropriate cancellation charge detailed above. reserved accommodation has been overbooked. If this happens before
your departure or on arrival in resort we will endeavour to provide . behaviour
accommodation of at least the same standard in the same resort area. If Most people go on holiday for rest and relaxation, so if in our reasonable
only accommodation of a lower standard is available we will refund the opinion or in the opinion of any airline pilot, hotel manager, tour leader
if we want to change or cancel difference of the brochure price between the accommodation booked and or other person in authority, your behaviour is causing danger, damage
your holiday that available, and will pay up to £50 per person for any inconvenience. to property or persistently affecting the enjoyment of others, we reserve
the right to terminate your holiday. Should this happen no refund or
. if we cancel your holiday compensation would be paid.
. brochure accuracy We reserve the right in any circumstances to cancel your holiday for any
We rigorously check the information given in our brochure about reason. However we will not cancel your holiday within 61 days of departure . lost items
accommodation, resorts, itineraries etc., to ensure it is correct at the time of unless it is for a reason outside our control (see changes due to circumstances If you lose any personal items whilst on holiday, please obtain a written
going to sale (May 2009) but in view of the fact that brochures are prepared beyond our control). If we have to cancel your holiday we will offer you:- report from a local representative, or police, to help with any insurance
in advance, advertised facilities may be changed. Therefore changes may (a) alternative travel arrangements of equivalent or of very closely similar claim upon your return.
be made to the particulars in this brochure at any time before the contract standard and price, if available
with you is made. In these circumstances we will notify you of changes (b) travel arrangements of a lower standard and a refund of the difference . if you have a complaint while you are on
before you book. However, please bear in mind that hoteliers, restaurateurs, in price; or holiday
night club owners etc., may wish to maintain or improve their facilities, (c) a full refund of all monies paid. If you have cause for complaint whilst on holiday, you must bring it to the
or even take a break themselves. Flight times, carriers and routes in the Compensation as offered for ‘significant changes’ will also be paid unless attention of our local representative or agent and the hotel immediately.
brochure are given for guidance only as there may be changes. Final details the holiday is cancelled because you have failed to pay on time or as a They will do their best to rectify the situation. It is unreasonable to take
will be shown on your tickets. Tour, excursion, cruise or safari itineraries result of circumstances beyond our control. No compensation is payable no action whilst on holiday, but then to write a letter of complaint upon
may change as a result of local conditions. Circumstances such as these, or if the holiday is cancelled because the number of persons who agreed to return. If you do not raise concerns immediately, this may affect our ability
weather conditions, time of year etc., may cause some of the amenities we take it is less than the minimum number required and you are informed of to investigate and take remedial action and it may impact on the way your
have described to be unavailable or different from those advertised in our the cancellation in writing within the period indicated in the description complaint is dealt with.
brochure. When we are told of any significant or long term changes we will of the package.
always endeavour to advise you prior to your departure. . kuoni duty officer
. minimum numbers Kuoni operates a 24-hour emergency duty officer system, and the contact
. building and development work Price boxes on relevant pages will indicate whether a particular holiday number for this will be provided with your itinerary.
Many hotels and resorts are continuing to develop, sometimes rapidly and is subject to a minimum number of participants for its operation. We will
intensively and often with little or no advance warning. Whilst we have advise you at least 61 days before departure if minimum numbers have . conservation
no control over such work, as a responsible tour operator, it is important not been reached. You will then have the choice of booking an alternative It is becoming ever more important to conserve the world’s natural resources,
to us that you are aware of any significant building/refurbishment work holiday with us, changing your departure date at the appropriate additional its landscapes, flora and fauna. Someone coined the phrase ‘Take only
that may be going on during your stay. General refurbishment at hotels is cost, or having a refund of monies paid. No compensation will be payable photographs; leave only footprints’ and a number of countries now use this
necessary to maintain standards but if we are informed of such work, we and we are unable to offer refunds of any associated costs ie visas etc. to promote conservation. It would be hard to improve on this statement.
will endeavour to notify you of any activity as soon as possible, however
near to your departure this may be. . tours . our commitment to you for your holiday
Whilst every effort is made to operate a tour as advertised, on occasion arrangements
. flight changes it may be necessary to make changes to the accommodation, the routing (a) The air holidays and flights in this brochure are ATOL protected. We
Airlines occasionally may change the type of aircraft used on a particular or order of an itinerary. Unless the change significantly alters the holiday, hold an Air Travel Organisers’ Licence (ATOL 0132) granted by the Civil
flight without advance warning. Scheduled and charter flight timings, compensation will not be payable for minor alterations to the itinerary or Aviation Authority. In the unlikely event of our insolvency, the CAA will
and days of operation are subject to change. We will advise you of any nightly accommodation. ensure that you are not stranded abroad and will arrange to refund
significant change as soon as we ourselves are informed by the airline. any money you have paid to us for an advance booking. For further
Minor timing changes will be shown on the flight tickets, which you should information, visit the ATOL website at www.atol.org.uk.
check carefully when received. Should the changes involve a reduction of (b) Subject to (d), we will accept responsibility if due to fault on our part,
your duration, we will offer you a refund of any applicable costs. on holiday or that of our agents or suppliers, any part of your holiday arrangements
booked before your departure from the UK is not as described in the
. if we change your holiday before your brochure, or not of a reasonable standard, or if you or any member of your
departure . flight delays party is killed or injured as a result of an activity forming part of those
We hope and expect to be able to provide you with all the services we In the event of a flight being delayed, we will arrange for the following holiday arrangements. We do not accept responsibility if and to the extent
have confirmed to you at the time of booking. to be provided, whenever practical, and subject to the airport being able that any failure of your holiday arrangements, or death or injury: is not
We plan arrangements a long time in advance of your holiday using to cater for this:- over 4 hours, an appropriate meal, and for delays of at caused by any fault of ours, or our agents or suppliers; is caused by you; is
independent suppliers such as airlines, hotels etc., over whom we have no least 8 hours extending beyond midnight, overnight accommodation will caused by someone not connected with your holiday arrangements or is
direct control. On occasions changes do have to be made, and we reserve be provided wherever possible. However, this will depend on such factors due to unforeseen circumstances which, even with all due care, we or our
the right to make these. Most of these changes are minor. However, if we as the expected length of delay, local availability of accommodation, agents or suppliers could not have anticipated or avoided.
consider them a SIGNIFICANT CHANGE we will endeavour to advise you immigration rulings etc. Where long flight delays result in lost holiday (c) For claims which do not involve personal injury, illness or death, the
or your Travel Agent as soon as reasonably possible. time, no refunds are given by hotels for unused accommodation, as rooms most we will have to pay if we are liable to you is twice the price, the
A significant change includes a change of accommodation to that of a are held for delayed arrivals, not re-let. Our travel insurance policy offers person affected, paid for their holiday (not including insurance premiums
lower category and/or price, a change of flight time of more than 12 compensation for certain flight delays. and amendment charges). We will only have to pay this maximum amount
hours, a change of UK departure airport, or a significant change of resort if everything has gone wrong and you have received no benefit from your
area. In accordance with EU regulations we are required to advise you of . water/electricity supplies holiday. Where enjoyment of only some days has been affected, we will
the actual air carrier operating your flight/connecting flight/transfer. We In many of the less sophisticated destinations we feature, the water and refund reasonable related expenses and pay a daily sum of compensation
do this by listing carriers to be used or likely to be used on the relevant electricity services struggle to keep up with the increased demands from up to £50 per day per person affected.
brochure pages and/or your holiday confirmation invoice. Any changes to tourism. Limited rainfall can put further pressure on their provision. (d) Subject to (b) above, if any failure in your holiday arrangements relates
the actual airline after you have received your tickets will be notified to Hotels do everything possible to maintain full services. However, to, or if you or any member in your party is killed, injured or becomes ill
you as soon as possible and in all cases at check-in or at the boarding gate. occasional power cuts and/or water restrictions may be experienced. during or as a result of, carriage by aircraft, ship, train or coach forming
Such a change is deemed to be a minor change.
In the case of a SIGNIFICANT CHANGE before your departure we will
provide you with three alternatives:
(a) alternative travel arrangements of equivalent or of very closely similar
standard and price, if available. holiday advance registration To help you, please be ready with the following details: Proposed
(b) alternative travel arrangements of a lower standard together with a date of departure and itinerary, all passenger details, names, titles
refund of the difference in price; or and initials and dates of birth for under 12’s and travel agents details
(c) cancel your holiday with a full refund of all monies paid. You may wish to plan a holiday further ahead perhaps to celebrate a where applicable.
In all 3 cases, minimum compensation will be paid as detailed below special event such as a wedding, anniversary or honeymoon or to travel The deposit for Advance Registrations is £150 per person and this is
unless the change occurs as a result of circumstances beyond our control. at times of the year such as Christmas and Easter when demand always fully refundable if the holiday we offer is not suitable. If the holiday
Period before departure within which a major Compensation exceeds supply, and it can be frustrating waiting for the next brochure offered is suitable we may need to take a higher deposit at the time
change is notified to you or your travel agent Per Person to appear! Kuoni is therefore able to offer a unique computerised of confirming the holiday in line with point 2.1 of these booking
More than 60 days: NIL Advance Registration service – to register your Kuoni holiday request conditions. All Advance Registrations are automatically dealt with on
60 – 42 days: £20 for departures between 01 January and 31 December 2011 please a first-come first-served basis, subject to availability and will be given
41 – 28 days: £30 telephone the relevant Sales area (see back cover for details). special priority before the new brochure is generally available.
27 – 15 days: £40
14 – 0 days: £50
important holiday information ► booking conditions 471
part of the holiday arrangements booked before departure from the UK, Please remember to quote your holiday booking number and daytime travel
our liability to pay compensation and/or the amount of compensation telephone number. We will reply to you within 28 days of receipt of your insurance
we will pay is limited in accordance with the liability of the carrier under letter, as laid down by the ABTA Tour Operator’s Code of Conduct.
any international convention which governs such services. International
Conventions which may apply include: in respect of carriage by air, the . dealing with complaints We are able to offer our customers a travel insurance policy that is
Montreal Convention 1999 or the Warsaw Convention 1929 (including We are a member of ABTA, membership number V258X. We are obliged underwritten by Europ Assistance Holding Irish Branch of 79 Merrion
as amended by the Hague Protocol of 1955 and by any of the Montreal to maintain a high standard of service to you by ABTA’s Code of Conduct. Square, Dublin 2, Ireland. A detailed copy of the cover will be forwarded
Additional Protocol of 1975); in respect of carriage by sea, the Athens We certainly hope that we can settle any holiday complaints amicably, to you with your confirmation invoice. A specimen policy is also available
Convention 1974; in respect of rail carriage, the Berne Convention 1961; however, should this prove not to be the case you may refer any dispute on request should you require further information before booking. Please
and, in respect of carriage by road, the Geneva Convention 1973. The relating to this contract to an Arbitrator appointed by the IDRS, part of the note our insurance policy is valid if you are UK residents and you book
terms of these conventions are incorporated into and form part of your Chartered Institute of Arbitrators. The scheme provides for a simple and direct with Kuoni.
contract with us. In respect of death or personal injury, the liability of an inexpensive method of arbitration on documents alone with restricted
air carrier under the Montreal Convention and the Warsaw Convention is liability for you in respect of costs. The scheme does not apply to claims FREE CHILDREN’S INSURANCE (EXCLUDING SCUBA DIVING)
limited to damage sustained in the case of death or bodily injury caused for an amount greater than £5,000 per person or £25,000 per booking All children under 12 at the date of departure may be insured free subject
by an accident which takes place on board the aircraft or in the course of form. Neither does it apply to claims which are solely in respect of physical to them being accompanied by one adult insured under this insurance.
any of the operations of embarking or disembarking. You can get copies injury or illness or their consequences, although claims which include an Children under two years of age at the date of departure are fully covered
of the relevant conventions if you ask us for them or view them online at element of minor injury or illness can be considered subject to a limit of when travelling with a Kuoni insured adult.
www.kuoni.co.uk. You should also note that these conventions may limit £1,000 on the amount the arbitrator can award per person, in respect of
or remove the carrier’s liability to you and the amount which the carrier this element. The application for arbitration and Statement of Claim must premium
has to pay you. You should also know that the carrier will rely upon its be received by the IDRS within nine months of the date of return from the Premium cost will be dependent upon duration of travel and countries
‘conditions of carriage’ which may limit or remove the carrier’s liability to holiday. Outside this time limit arbitration under the Scheme may still be visited.
you and limit compensation under international conventions. available if the company agrees, but the ABTA Code does not require such
Under EU law you have rights in some circumstances to refunds and/or agreement. For injury and illness claims, you may like to use the ABTA/ summary of cover
compensation from your airline in cases of denied boarding, cancellation Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary CANCELLATION & CURTAILMENT: Up to £7,500 per passenger
or delay to flights. Full details of these rights will be publicised at EU scheme and requires us to agree for mediation to go ahead. The aim is to MEDICAL AND REPATRIATION EXPENSES: Up to £10,000,000 (Excess = £100)
airports and will also be available from airlines. However reimbursement help you resolve your dispute in a quick and cost effective way. Details on HOSPITAL BENEFIT: Up to £1,000 (Excess = NIL)
in such cases will not automatically entitle you to a refund of your holiday request or from www.abta.com. PERSONAL EFFECTS AND BAGGAGE: Up to £2,500 (Excess = £50)
cost from us. If any payments to you are due from us, any payment made BAGGAGE DELAY: Up to £150 (Excess = NIL)
to you by the airline will be deducted from this amount. If your airline . our commitment to you for personal injury PERSONAL MONEY: Up to £1,000 (Excess = £50)
does not comply with these rules you should complain to the Air Transport claims (unconnected with arrangements made by us) TRAVEL DELAY: Up to £500 or final invoice cost of holiday (Excess = NIL
Users’ Council on 020 7240 6061 www.auc.org.uk Should you or any member of your party suffer illness, personal injury or or Excess = £50)
(e) Our suppliers (such as accommodation or transport providers) have death through any misadventure during your holiday arising out of an HIJACK: Up to £500 (Excess = NIL)
their own booking conditions or conditions of carriage, and these activity which does not form part of your holiday arrangements provided by MISSED DEPARTURE: Up to £1.000 (Excess = NIL)
conditions are binding between you and the supplier. Some of these Kuoni, we will, in our reasonable discretion, offer you advice, guidance and PERSONAL ACCIDENT: Up to £25,000 (Excess = NIL)
conditions may limit or remove the relevant transport provider’s or other assistance. This may include a contribution towards your initial legal costs PERSONAL LIABILITY: Up to £2,000,000 in aggregate (Excess = NIL)
supplier’s liability to you. You can get copies of such conditions from our of making a claim against the offending party. Any contribution made by us LEGAL EXPENSES: Up to £50,000 (Excess = NIL)
offices, or the offices of the relevant supplier. will be limited to £5000 per booking form. Any request for assistance must 24-HOUR MEDICAL EMERGENCY COVER: Emergency assistance service
(f) If we make any payment to you or any member of your party for death, be made within 90 days from the date of the misadventure in question. If Europ Assistance Holdings Limited.
personal injury or illness, you must give us or our insurers the rights you you are able to make recovery of these costs whether from the third party or DOMESTIC PET COVER: £20 per complete 24 hours up to a maximum
may have to take action against the person or organisation responsible for from a policy of insurance you may be asked to refund our outlay. of £100.
causing the death, personal injury or illness and you must co-operate fully SCUBA DIVING: Cover applicable when diving down to 30 metres with a
with us in seeking recovery of any payment we make. data protection policy qualified and approved instructor. Excess on Medical claims £100.
(g) Operational decisions may be taken by air carriers and airports Information about you and members of your party, including your names,
resulting in delays, diversions or rescheduling. Kuoni has no control over contact details and any special needs, disabilities or dietary requirements is claims
such decisions, and is therefore unable to accept responsibility for them. collected by us when you request information or make a booking with us. Claims will be handled by Europ Assistance Holdings Limited and must be
Where, as a result of circumstances beyond our control we are obliged to You are responsible for ensuring that other members of your party are aware made in writing within 31 days of the event.
change or end your holiday after departure, but before the end of your of our booking conditions and this privacy policy and that they consent to
holiday, we will not pay compensation or reimburse you for expenses your acting on their behalf in your dealings with us. We may disclose this IMPORTANT NOTICE
incurred. You should have adequate travel insurance for your holiday and information to our service providers (who may be located outside the UK/ The insurers hereby draw your attention to some important features of
claim via your insurance company for any loss or damage to luggage and/ EEA) for the purpose of providing you with your travel arrangements and your travel insurance policy.
or personal possessions. insurance. Only information necessary for this purpose will be disclosed INSURANCE POLICY
In the event that any claim is made directly with us, our liability to pay to them. In the case of air travel, it may be mandatory for us to disclose This contains full details of the cover provided plus the conditions and
compensation and/or the amount of compensation will be limited in information for security and anti-terrorism purposes and any other purpose exclusions which apply to it. You must read the insurance policy carefully.
accordance with the conventions referred to in (d). imposed on us by governments or airlines. We may use your information CONDITIONS, EXCLUSIONS AND WARRANTIES
for the purposes set out in our data protection registration with the Office There are conditions and exclusions which apply to individual sections and
. representative services of the Information Commissioner. We may disclose the same to companies general conditions, exclusions and warranties which apply to the whole
Please note we do not have representative services available in all the in the Kuoni Group for business purposes and to companies who act as data policy.
destinations we feature and therefore you will not necessarily be met on processors on our behalf. Some information, for example relating to your HEALTH
arrival. Please ensure you refer to your itinerary which will provide the religion or health, may be “sensitive personal data” within the meaning of the This policy contains restrictions regarding pre-existing medical conditions
appropriate contact details should you need assistance whilst on holiday. Data Protection Act 1998. We need this information to cater for your needs, which unless declared and accepted by the Insurers in writing prior to
but it is collected on condition that we have your positive consent. If you do travel may invalidate any subsequent claim. If an insured person under
. curtailment not agree to our use of your information, we cannot accept your booking. By the policy knows of a pre-existing medical condition they must declare
If you cut short your holiday and return home early in circumstances making a booking with us, you agree to allow your insurers, their agents and this to us. To declare a pre-existing medical condition or a change in state
where you have no reasonable cause for complaint about the standard of medical staff to disclose relevant information to us in circumstances where of health or medication you should contact us during office hours on:
accommodation and services provided, we will not offer you any refund we may need to act in the interests of everyone in the group with whom 0870 737 5840.
for the remainder of your holiday not completed, or assist with any you are travelling. For example, if you contract an infectious illness whilst on PROPERTY CLAIMS: Property claims are settled on the value of the goods
associated costs you may incur. Depending on the circumstances, your holiday, we may need to make special arrangements for you and ensure that at the time you lose them – not on a ‘new for old’ basis.
travel insurance may offer cover for curtailment and we suggest that any you do not return with the group immediately. From time to time we may POLICY LIMITS: Most sections of the policy have limits on the amount the
claim is made directly with them. contact you by post with information about special offers or holidays. If you insurer will pay under that section. Some sections also include inner limits,
do not wish to receive such information, please notify us. You have the right eg: for any one item, or for valuables in total.
to ask us in writing for a data subject access request form to obtain a copy of POLICY EXCESSES: Claims under most sections of the policy will be subject
the information which we hold about you. You will be charged a fee for this. to an excess. Where there is an excess, you will be responsible for paying
on return from your holiday Any request should be addressed to The Company Secretary, Kuoni Travel the first part of a claim.
Limited, Kuoni House, Dorking, Surrey, RH5 4AZ. REASONABLE CARE: You are required to take all reasonable care to protect
yourself and your property and act as though you are not insured.
. questionnaire COMPLAINTS: The Insurance policy includes a Complaints Procedure
We are committed to improving the standard of our holidays and it is only which tells you what steps you can take if you wish to make a complaint.
with the help of your feedback that we will be able to achieve our aim. We HAZARDOUS HOLIDAY ACTIVITIES: The policy may not cover you when
would therefore appreciate it if you would spend a few moments to complete you take part in certain hazardous activities. Eg. Scuba diving below 30
and return the questionnaire which you will find in your document wallet. metres or without a qualified and approved instructor. If you are uncertain
The Quality Control Manager at Kuoni Travel Limited, Kuoni House, Dorking, whether cover is provided contact the helpline number 0870 737 5844.
Surrey RH5 4AZ (e-mail address CUSTOMER@KUONI.CO.UK) would also COOLING OFF PERIOD: If after reading the policy you are not satisfied
welcome and act upon any comments you would like to pass on to us. with it for any reason, you must return it to Kuoni Travel within 15 days
of issue in order to receive a full refund of premium, provided that a claim
. if you had a problem does not exist and travel has not taken place.
If a problem remains unresolved during your holiday, you should
make a complaint in writing to Kuoni within 28 days of the completion PLEASE ENSURE YOU READ YOUR INSURANCE POLICY CAREFULLY.
of the holiday.
london manchester
184 High Street Kensington, London, W8 7RG 64-66 King Street, Manchester, M2 4ND
Open Monday to Friday 9am-7pm; Open Monday to Friday 9am-7pm;
Saturday 10am-6pm; Sunday 10am-4pm. Saturday 10am-6pm; Sunday 11am-5pm.
Tel: 0207 361 7800 Tel: 0161 817 6550
www.kuoni.co.uk
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