Assignment

Job Description
Prepared for

Md. X Lecturer Instructor, Human Resource Management(HRM-301) Department of Business Administration East West University
Prepared By
YYY 2008110129 Section: 5

East West University

Date of Submission: October 01, 2012

Job Description of Management Trainee Officer (MTO) of Dhaka Bank

Job Identification: Job title: Management Trainee Officer (MTO) Job code: 101011 Recommended salary grade: 12000- 15000 Exempt/ non exempt status: N/A EEOC: Junior cashier, Sales workrs Reports to: Branch Manager Location: 73/B Kemal Ataturk Avenue, Banani, Dhaka Date: October 1, 2012 Job Summary: As a Management Trainee Officer, you would observe the running of an entire branch, or a number of small branches and learn how the branches are operated.

You are responsible for bringing in new customers and boosting the bank's profits. You will be given a certain target and you have to meet the target within a certain period of time.

This role would involve setting targets and making sure that they are met, motivating and developing staff, keeping the bank to a high standard and dealing with customer complaints.

As Management trainee, you would create and analyze management information and reports, which are then given to branch manager and head office. You will also work closely with local chambers of commerce, development agencies, and other professionals such as lawyers, accountants and estate agents.

 Scope and impact of the job:

Ensuring High Quality service and Customer Relationship Management:

As a trainee manager, you will follow an on-the-job training program. A Management trainee is usually a part of a result oriented team and is responsible for ensuring high quality service and Customer Relationship Management. Ensure achievement of overall Branch Targets by generating business and cross sales. Supervisory Responsibilities: Customer Relationship Management Complaints Handling Maintain Branch Operations reports Branch Merchandising & co-ordination with Marketing at product level. Ensure compliance with Banking rules, Regulations & Procedures. Required Knowledge and experience: Related work experience: Fresh graduates are encouraged to apply. Candidates with work experience of at least two years in finance sector will be given preference.

Formal education: Candidates must have a Masters from an accredited university in any of the following disciplines with a minimum of three first division/class/equivalent CGPA, but no third division/class/equivalent CGPA in their academic career: Business Administration/ Management Bank Management Engineering Computer Science Economics Mathematics/Statistics Public Administration International Relations English Law

Skills:

Ability to lead and motivate staff to meet targets Marketing, sales and IT skills A business focused attitude, with a good knowledge of the local economy Ability to deal courteously with customers, with tact and confidentiality Ability to communicate effectively, and build long-term working relationships Ability to negotiate, solve problems and make effective decisions High levels of integrity and honesty Ability to work as part of a team Ability to adapt to change Strong numerical ability Analytical & presentation skills

Computer Skills: The basic knowledge in operating computer systems in Windows mode, knowledge of MSWord/ Office, Spread Sheets like MS-Excel and Internet & Email familiarity is an essential Qualification which a candidate must either possess before joining the bank services or acquire the same within a period of six months of joining the bank, in case the candidate is selected for appointment. For this purpose, the candidate is required to submit a certificate in support of this computer related qualification.

Others:

Strong communication & interpersonal skills Creativity & drives Job Responsibilities: Receives guidance from experienced banking staff and managers and performs duties in a number of banking departments such as Finance, Client Services, Sales, Operations, Data Solutions and IT. Gains knowledge of line and staff functions, operations, management position and company policies and practices that have an effect on each segment of bank. Observes experienced workers to obtain knowledge of methods, procedures, and standards required for presentation of departmental duties. Receives training in occupation and operations of connected departments to ease following transferability between departments and to give greater promotional opportunities. Sets performance goals and objectives with higher management of the bank. Monitors performance development with managers and other key trainers.