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You can use the acronym STAR (situation, task, action, result) or SAO (situation, action, outcome) to remember these story elements, each of which the interviewer will be looking for specifically. Some interviewers will prompt you through each stage of the series of questions. However, some employers will introduce you to all aspects of the question and then leave you to answer it yourself. In the second scenario, the employer is usually looking to see if you naturally complete the story and discuss the results and outcomes. Most employers make the assumption that people with a business orientation will always include outcomes and results (the bottom line) as a part of a complete retelling of an event. They will assume that people with an academic orientation will be more concerned with the process (situation, tasks and actions) than the outcome/results. Employers want a business approach, so do include all aspects of the event including the outcomes. When discussing the situation or task the interviewer will want a real and specific example including activities, dates and names. Ensure that your facts are correct as some employers will go on to do reference checks to validate the specific situations, events and examples that you provide. Remember to use the STAR (Situation, Task, Action and Result) approach when answering behavioural questions.
Daily Interview Question Practice 2009 Careers and Employment, Swinburne University of Technology
When explaining your situation dont spend too long on what happened or allocate a lot of blame elsewhere. Action The example must be one where you had the opportunity to contribute to the positive outcome of the situation. You (and your group) need to have had an approach or method which worked. It is appropriate to put in examples of your ability to motivate others and your leadership potential, basically this question is asking you about your team skills. Therefore, you should be using the term I as well as we in your answer. Examples of being a good team member you may want to mention: Willingness to listen Willing to contribute Respectful and encouraging of others ideas Team spirit
Result/Outcome You need to select an example which has a happy ending, outcome or result. Ideally you will have learned from this situation, and will have even better interpersonal skills and techniques next time you are in this situation. Talk about the interpersonal techniques you have picked up in your group work. Perhaps you now know the importance of spending time at the start developing the teams ability to achieve: Commitment to the project objectives and approach before you more through each stage Consensus from all members to each stage of the project An audit of each team members strengths and weaknesses in order to appropriately delegate the work.
ACTIVITY: Think of a time when you have worked as part of a team with a difficult team member and describe the situation, task, action and result (STAR) focusing on what you did to rectify the situation.
Daily Interview Question Practice 2009 Careers and Employment, Swinburne University of Technology