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secret f secreT BMP Final Report,Gaveat [EXCERPT FROM THE 2008.2008 CSIs PUBLIC REPORT: [MESSAGE FROM THE DIRECTOR, RCHARO 8. FADDEN “over the pst 25 errs, CIS bus accomplished peat cele cumsiver Anniver’ iti oe, eat deal wise aed pd of While CSI prima known forts ntligence wn, i 8 oth aston tena cie adsece of pte Sin have,roiced tle comps adsense of pose at CS RRO Pap posie.changes chated ARORAR Reni dbuted 13 C31 Bien ove othe sinc tro.” Ae 1038 iets Execute cmt, manages an state, ogi that eda ‘to cantnun to evcl as an reliance ergnizato, a: an ear an 38 on egrny ‘ofthe Goverment of Candin the see of Canadian, Is ress to pedal Tok inward ofan fom boh ur suzesses and fies, and to deny opportunities or mprommart. What lows hr, nth fem ofthe BMP Fal port ae Berets ‘of sh an auie. cont shud be read, rt a he decumentaton of problem ‘robles bit thar a8 arcouting of aleges bleh i mel and overcome, wil Servet further upror ecarizalin's eis and hard-won stn ive ‘esurpess te sar secmlshments ots ft 25 yeas, wlohe We. N _ able of Contents ABOUT THIS REPOR 3 STRUCTURE OFTHE REPORT 7 ‘Now To Use THE REPORT , ‘AcxNOMEDGENENTS : BUSINESS MODERNIZATION PROJECT MEMBERS . BACKGROUND: : ‘HISTORY A QUERTER-CENTURY OF SERVICE TO CANADIANS ® “CURRENT REAATY INTERNAL AND EXTERNAL ORWERS FOR CHANGE, > SELF-EVALUATION: ACTION REGIRED. » INTERNAL RAMIORK FOR BU, AN ARPETITE FoR CHANGE » ARCHING ORDERS FOR THE MODERNIZATION TEAM n METHOPOLOGY B ue pin.osorir 3 te CHARTER. GOALS ANO DESIRED OUTCOMES 3 “HE BMP TEAM APPROACH “ ANALYSIS OF RAW DATA “ OTHER ‘TIVES AND PILOT PROJECTS “4 fap DELIVERABLES: is {IMP COMMUNICATIONS PLAN ‘s on RVR Fa SUMMARY Ob UIMUGNGSi7, Fy xPLORING IMPEDIMENTS To MAKIHUM EFFICIENCY 2 nce Roles and sponses 2 Paley a Pres %

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