Teamwork 1. Interacting with others can be challenging at times.

Have you ever had any difficulty getting along with peers/team members/others at work? 2. Tell me about a situation in which a peer/team member strongly disagreed with your ideas or actions. (How did you handle the situation? What was the result?) Accountability & Results Focus 1. Tell me about a time when you were faced with conflicting priorities. In scheduling your time how did you determine what took top priority? 2. How do you ensure that work you are responsible for completing is of the highest possible standards? Who usually dictates those standards? Planning and Organising/Work Management 1. What are some of the things you do to complete your work in spite of interruptions during the day? What are the most effective methods? Analysis/Problem Assessment 1. We can sometimes identify a small problem and fix it before it becomes a major problem. Can you give me an example of a time you were able to identify a small problem before it became a big one? Attention to Detail 1. We have all experienced times when we were just too busy to check all the details of a project. Tell me about a time this happened to you, and some errors occurred. 2. Describe the things you do to control errors in your work. (Tell me about the last time those methods helped you? What did you do?) Customer Focus 1. On occasion, we all wish we could change how we interact with customers. Tell me about a recent interaction you wish you could change. 2. We do not always agree on the best way to handle internal/external customer. When was the last time your manager/supervisor/team leader criticised the way you handled an internal/external customer? (Why?) General 1. Why should you be considered for this position? 2. What is it that attracts you to this role/Suncorp as an organisation? 3. I would like you to think about the greatest, on-the-job challenge you met successfully and the greatest challenge you failed to meet. 4. What strengths do you have that we have not spoken about yet? 5. What are your weaknesses? 6. What are your career objectives, and what actions have you taken toward achieving them? 7. In what technical areas do you consider yourself proficient? And in what areas do you feel you need some development? 8. What are the biggest adjustments you would have to make in switching from your current (or previous) job to the job for which you are interviewing? 9. What do you consider the best or most valuable contribution you make to your organisation?