Beruflich Dokumente
Kultur Dokumente
www.fcsltd.com
Contents
Common Problems ................................................................ ................................................................................................................................ ................................................... 3 When a user reverts back to default profile, services are no longer available. ................................................................ ..................................................... 3 Extension Mobility logs out user after a few minutes, before the configured time. ................................................................ ............................................. 3 After ter login, the user does not have any services available. ................................................................................................ .................................................. 3 'Host not found' Error in IP Phone................................ ................................................................................................................................ ........................................................ 3 After a login or logout is performed, the phone resets instead of restarting. ................................................................ ........................................................ 4 Services return HTTP [8] error................................. ................................................................................................................................ ............................................................ 4 "Login ogin Unsuccessful:[101]" error returned on login. ................................................................................................ ........................................................... 4 Services do not appear when "services" is pressed. pressed................................................................................................. .............................................................. 4 After a user logs in, the phone does not have any services. ................................................................................................ ................................................. 4 After the username and password are entered, the phone returns to the login screen. ................................................................ ......................................... 4 Users are unable to log in to Extension Mobility and receive the login unsuccessful error 6. ............................................................. ................................ 5 "Login unsuccessful [9]" error message is generated on the phone. ................................................................ .................................................................... 5 Login unsuccessful Error [12] ................................ ................................................................................................................................ .............................................................. 5 Error [18]- Another User logged in ................................ ................................................................................................................................ ...................................................... 5 Extension Mobility service returns error [100] login unsuccessful when the service to login to Extention Moblity is chosen. .......... 6 Login unsuccessful error: [11]................................ ................................................................................................................................ .............................................................. 6 Unable to o apply the Extension Mobility feature to an IP phone and receive the error "Already logged in to another phone" ............ 6 "Warning 7" Appears ars During Login to Extension Mobility IP Phone ................................................................ ................................................................. 6 Extension Mobility Access is Slow ................................ ................................................................................................................................ ...................................................... 7 IP Phones Stuck in "Registering" or "Configuring IP" Status After Log Out ................................................................ ...................................................... 7 Extension Mobility Users Automatically Logged Out in Short Intervals ................................................................ ............................................................. 7 No Results when Searching ching the DN Assigned to the Device Profile ................................................................ ................................................................... 7 Unable to Logout an Entire Group of Users from Extension Mobility ................................................................ ................................................................ 7 Error: "Device does not exist" ................................ ................................................................................................................................ .............................................................. 7 Error: "Update failed" ................................................................ ................................................................................................................................ .......................................... 9 201 Authentication Error ................................................................ ................................................................................................ .................................................................... 10 [6]-Database Error ................................................................ ................................................................................................................................ .............................................. 10 Once logged in, there is no option to log out from the EM Service ................................................................ ................................................................... 11 Unable to log in to 7945 phone using 7965 profile ................................................................................................ ............................................................ 11 Error: Fatal error encountered while validating report XML with schema ................................................................ ........................................................ 12 Error: No Services Configured ................................ ................................................................................................................................ ........................................................... 12 Error: Host Not Found ................................................................ ................................................................................................................................ ........................................ 12 Cisco IP Phone Extension Mobility Host Error................................ ................................................................................................ .................................................................. 13 Error: Login is unavailable (205) ................................ ................................................................................................................................ ....................................................... 13 Error: Login is unavailable (208) Login is Unsuccessful ................................................................................................ ................................................... 14 No Display of Caller Name and Caller Number ................................................................................................ ................................................................. 14 Error: login is unavailable (210)................................ ................................................................................................................................ ......................................................... 15
Common Problems
When a user reverts back to default profile, services are no longer available.
Problem: After the services are added to the phone, the Update button is not pressed and the Auto Generated Default Profile is out of sync with the phone. Solution: Reselect the phone, add the services on the phone and update the phone configuration.
Extension Mobility logs out user after a few minutes, before the configured time.
Problem: When the user is logged in using Extension Mobility, the user is logged out after a few minutes, even though the Default maximum time for the login is set to 8 hours. Solution: If you do not need to specify the maximum time the user is allowed to be logged into Extension Mobility, always keep the Enforce Maximum Login Time* parameter to False. In order to do this, complete these steps: 1. Go to the Cisco Call Manager Administration page 2. Choose Service > Service Parameters and select Cisco Extension Mobility. 3. Make sure that the Enforce Maximum Login Time* parameter is set to False. 4. Click Update.
After login, the user does not have any servi services available.
Problem: The User Profile did not have any services associated with it when loaded on the phone. Solution: 1. Change the User Profile to include the login/logout services. 2. Change the phone the user is logged in on to include the login/logout services. Once updated, the user gets the logout service.
After a user logs in, the phone does not have any services.
Problem: The user that has logged in does not have any services associated with their User Device Profile. Solution: Either through gh the Cisco Call Manager User page or the User Device configuration page, add the desired services to the User Device table.
After the username and password are entered, the phone returns to the login screen.
Problem: The form.jsp that is sent to the pho phone ne for the login is not able to resolve the port to be used for the login. As a result, the login request is never seen by the application. Solution: Download form.jsp. Replace the existing C: C:\Program files\wfaavvid\tomcat\webapps webapps\ROOT\form.jsp with the downloaded ownloaded file. This new form hard sets the service port number to 8080.
When logging in on a Cisco 7940 phone, the phone displays the error "Device profile does not exist"
Problem: Extension Mobility requests a fixed name for the device template that must be used on a Cisco 7940 phone when logging in. The name of the device template for the 7940 must exist and have the exact name of the template when the server is installed. Solution: Make sure the device template for the Cisco 7940 is 7940 1 1-Line or 7940 2-Line. Line. Ensure that a dash is used and the capitalization is correct.
Users are unable to log in to Extension Mobility and receive the login unsuccessful error 6.
Problem: User receives the login unsuccessful error: [6] error when pressing Select for the Extension Mobility service on the phone. Solution: Error 6 indicates an error when communicating with the database. This can be caused by many different things depending on n whether DC Directory or Active Directory is used. In the case of Active Directory, this issue can be resolved when you run the Active Directory plug plug-in in again. For more information on the Active Directory installation, refer to Active Directory 2000 Plug Plug-in in Installation for Cisco Call Manager. This issue can also occur if there is no device profile associated with the user that attempts to log in. Check if the users have device profiles associated with them under the User Configuration > Extension Mobility Mobilit page. If not, update users with device profiles for Extension Mobility login.
Solution: This issue can occur if any application user has control of the phone and the Application User ID is shown as none. Go to User er Management, select Application User, and unassociated it. You are now able to delete the phone.
Extension Mobility service returns error [100] login unsuccessful when the service to login to Extention Moblity is chosen.
Problem: When a user presses the e Services button, the phone displays Error [100]. Solution:This error occurs if the URL for the Cisco Extension Mobility service does not include the last parameter (shown in bold): http://<IPAddressofCallManager>/emapp/EMAppServlet?device=#DEVICENAME# <IPAddressofCallManager> specifies the IP address of the Cisco Call Manager server where Cisco Call Manager Extension Mobility is installed. Make sure that the URL is correct and complete. For example, http://10.45.67.89/emapp/EMAppServlet?device=#DEVICE http://10.45.67.89/emapp/EMAppServlet?device=#DEVICENAME#: NAME#: the URL is case-sensitive; case make sure that you enter the name exactly as described.
Unable to apply the Extension Mobility feature to an IP phone and receive the error "Already logged in to another phone"
Problem: When you try to apply the Extension Mob Mobility ility feature to an IP phone, the request is denied with an error thatsays you are already logged in to another IP phone. This situation arises when you are already logged in to an IP phone and want to log in to a new IP phone before you log out from the p previous revious phone. Solution: The best way to log out from the previous phone and log in to the new one is to change several service parameters in the Cisco CallManager Administration page as shown: 1. In the Cisco CallManager Administration window, go to Service > Service Parameters. 2. Choose the Extension Mobility service, and, in the Multiple Login Behavior box, change it to Auto Logout. Click Update. Auto Logout: After a user logs in to a second device, the Cisco CallManager automatically logs the user out of the first device.
2. Restart the Extension Mobility and Tomcat services during the off off-peak hours.
LoginService: Dev: SEP<IP Phone MAC Address> Address>- Error# 11-Policy Policy Violation: Device does not exist: Device, 'SEP<IP Phone MAC Address>' does not exist
Or
Login Unsuccessful [11] "Device does not exist"
This issue can occur due to these reasons: Incorrect Extension Mobility Services URL. Refer to Solution 1 in order to make sure that the correct Extension Mobility Services UR URL is used. The IP phone is not subscribed for the Extension Mobility Services. Refer to Solution 2 in order to make sure that the IP phone is enabled with Extension Mobility service and is subscribed to the Extension Mobility service.
Solution 1
hese steps in order to make sure that the correct Extension Mobility Services URL is used: Perform these 1. Choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. The Find and List IP Phone Services window appears. 2. Select the IP Phone service that you are using for Extension Mobility. The IP Phone Services Configuration window appears. 3. Ensure that the Service URL* field entry matches this format of URL:
http://<IP Address of Extension Mobility server>:8080/emapp/ EMAppServlet?device=#DEVICENAME# let?device=#DEVICENAME#
Correct the URL and save the service if it is not correct. Solution 2 Perform these steps in order to ensure that the IP phone is enabled with Extension Mobility service and is subscribed to the Extension Mobility service: 1. Choose Device > Phone from Cisco Unified Communications Manager Administration. The Find and List Phones window appears. 2. Select the phone that you want to verify if it is subscribed to the Extension Mobility service. The Phone Configuration window appears. 3. Go to the Extension Information section of this Configuration window. Make sure the Enable Extension Mobility check box is selected. If not selected, select the check box to enable Extension Mobility for this phone. BUSINESS PROCESSES | COL LLABORATIVE PLATFORMS | ENTERPRISE INTERFACES IN
Confidential Propr rietary Information. Do not copy or distribute without permission
4. On the top right of the Phone Configuration Page, choose Subscribe/Unsubscribe Services from the Related Links drop down menu. This opens the Subscribed Cisco IP Phone Services window. Here you can ensure that the phone is subscribed to the Extension Mobililty service.
Solution Perform these steps in order to resolve this issue: 1. Delete the impacted phone from the database using CLI with this command:
run sql delete from device where name = 'SEPXXXXXXXXXXXX'
Note: SEPXXXXXXXXXXXX will be the Name of the phone. 2. Add it again in Cisco CallManager using the administrator webpage. 3. Configure Extension mobility again. BUSINESS PROCESSES | COL LLABORATIVE PLATFORMS | ENTERPRISE INTERFACES IN
Confidential Propr rietary Information. Do not copy or distribute without permission
[6]-Database Error
Problem: When you try to log in to Extension Mobility, this erro error r message is received after the username/password is entered and submit is clicked:
[6]-Database Error
Solution 1 This issue can occur when the Tracemonitor thread dies, which causes the ADP synchronization issue. Restart the DBLmonitor service and the Tracemonitor thread in order to reslove the issue. Solution 2 Issue this command:
run sql update device set ikdevice_defaultprofile = NULL where name = 'SEPXXXXXXXX'
Where SEPXXXXXXXX is the proper device name. Solution 3 On the phone configuration page for the device, remove the check from the extension mobility check box and save the configuration, and then check again the extension mobility check box.
Once logged in, there is no option to log out from the EM Service
Problem The Extension Mobility service is configured and, after successfully logging in to the service, it appears that there is no option to log out of the service. Solution In order to resolve this problem, make sure that both the device and the device profile are subscribed to the Extension Mobility service.
5. Reduce the number of Speed Dials to two numbers by removing the other speed dial numbers. 6. Click the Save icon in order to save your changes. 7. Click Apply Config in the Speed Dial and Abbreviated Dial Configuration toolbar in order to apply the changes to your phone. 8. An Apply Configuration dialog box displays, confirming the device you are configuring. Click OK in order to confirm the changes. This issue is documented in Cisco bug ID CSCth32906 (registered customers only) .
Error: Fatal error encountered while validating report XML with schema
Problem When you try to generate the extension mobility report on Cisco Unified Reporting, this error message is received:
Fatal error encountered while validating report XML with schema: The reference to entity must end with the ';' delimiter.
Solution This issue can happen if there is some special character in the name field. Remove the special character in order to resolve the issue.
In order to resolve this issue, associate the phone to the Extension Mobility Controlled Profile.
Solution This issue might occur if the Extension Mobility service is unable to reach the Tomcat certificate. In order to resolve this issue, regenerate the Tomcat certifi certificate cate and then restart the Tomcat and EM service.
16. Click Subscribe. 17. Click Save. You are now able to see the caller information.