Title : CTI Solutions, Call Center Solution, Call Accounting Software,

Dialer, Voice Logger , Fax Server by Gaytes

Summary : Gaytes Information Systems Private Ltd, a company that provides

adaptable state of the art technology that fulfills all customers’ requirement in real
time. Over 14 years of experience with comprehensive communication package
designed to meet extensive telecom solutions allowing easy scalability with
unbeatable price performance.

Bio :

Gaytes Information Systems Private Ltd. is a leading provider of technology

products and services for business, education, healthcare ,and Government.
Established in 1997, GAYTES has been helping our customers achieve their goals by
providing them with the technology, advice, services and support they need - when
they need them. We strive to provide the right balance between quality and cost in
order to deliver the best value in our industry.

Our Products Information :

Call Accounting Software :

Today, in most businesses, telecom data services are not monitored and controlled – and it’s
eating into the bottom line. Call Accounting software generates reports of all call; incoming or
outgoing, to the attached pc in a proper format.
Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :
· Z.Link Lite 11.0
· Z.Link Gold 11.0
· Z. Link Gold Centralized
· Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The Z CCS
System can be integrated within the existing communications infrastructure.
Gaytes Information Systems Private Ltd Call Center Solution Such As :
· Out bound : The Z.PDS GOLD 6.6 - Call Center software which ensures better productivity
and efficiency from your outbound call center The GAYTES auto dialer solution for Outbound
Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
· Inbound : An inbound call center is a call center where telephone agents field only incoming
phone calls for a company or organization. Inbound Call Center Service is a necessity rather than
a choice for Business.
· Blended : This software solution is blend of both Inbound and outbound call center solution.
· Server Based : Gaytes introduces a new concept server based call center solution. NO NEED
FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new
concept product.
Dialers
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and modify
them to effortlessly provide services that otherwise require extensive access codes to be dialed.
Dialers such as :
· Auto Dialer are leaders in complete call center software solutions and offer the most versatile
and result-geared automated dialing.
· Progressive Dialer refinement of the above will have the additional capability to detect the call
progress, automatically.
· Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will
not lock an agent until a `contact’ is established.
Voice & Unified Messaging
Voice & Unified messaging solution is the concept of bringing together all messaging media
such as voice messaging, email, and facsimile into a combined communications experience.
• Fax Server allow inbound and outbound fax calls, allow of the members of the
organization to send and receive faxes at their personal workstations.
• Voice Mail Solution is a centralized recording facility that records voice messages when
you are unable to take a call.
• IVRS (Interactive Voice Response System ) is an automated telephony system which
responds by way of pre-recorded voice messages. Information and services can be
achieved through any touch-tone telephone.
CTI Applications
CTI (Computer telephony integration), also called computer - telephone integration or CTI, is
technology that allows interactions on a telephone and a computer to be integrated or co-
ordinated.
• Operator Console : The GAYTES phone systems software-based operator console
interface has been designed to simplify common tasks of an operator attendant.
 • Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which
can work with any TAPI compliant switches
• Soft Phones are software based telephones where user can make a call, maintains
individual call list and use it to dial a call on single click of a mouse.
• MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing
between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice
conference is bejeweled with voice-prompts to create live conference atmosphere.
Voice Loggers
Voice Logger can be used at its best to monitor and control the business. Voice Logger is a
software solution to record aII incoming and outgoing calls, which Iater on can be retrieved for
analysis and many other purposes.
• Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be implemented
without disturbing the existing infrastructure.
SMS Solutions
SMS Solutions computer based system, wherein individualized or bulk messages can be sent
and receive immediately on mobile devices.
• GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled
GSM based-messaging solution, provides the industry's highest level of capacity,
reliability, scalability and flexibility.
• Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the
region. Organizations that need to communicate via SMS to their clients and prospects
can directly send personalized SMS messages from their web site.
Hotel Management Software
Hotel management software is a versatile solution for all kinds of hospitality industries. With
intelligent engineering customized software provide efficient and simplified working solutions.
Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite - Standard
• Z.LINK Hotel Lite - Client/server
• Z.LINK Hotel Lite - With COS( ext. lock/unlock)
• Z.LINK Hotel Lite - Web based
• Z.LINK Hotel Lite - PMSI Module
Attendance Management
Gaytes Attendance Management solution would be one which is able to automate the
tabulations of staff time clocking, calculate working hours and interface with payroll, requiring
minimal human resources to achieve this objective.
 • Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their
main aim is to determine that attendance and hours spend by each employee at work.
• Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates
reports that provide better management and information on employee time tracking.
CRM Applications
CRM, Customer Relationship Management is a business strategy that enables organizations to
get closer with their customers, to better serve their needs
• Complaint management System
Complaint Management System is a solutions-product designed for use for various
organizations mid-size to large-sized organizations, whose customer base and service and
complaint handling plays an important role of their business process.
• Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where
immediate and instant information can be sent out by just a click of a button.
Outsourcing Services
Outsourcing is subcontracting a process, such as product design or manufacturing, to a third-
party company.
• Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in
strategic development of business.
• Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based
skills with cost effective domain practices.
Resources : Gaytes Information Systems Private Ltd is providing telecom
products, range starts from Call Accounting, Operator Console, Voicemail,
IVRS, Call Center Solutions, Dialer Solution, Meet-me-Conference, Voice
Loggers, FAX Servers, SMS Solutions, Screen Pop-up Solutions, captive bpo
and other CTI Solutions.

Keyword : Call Accounting, Operator Console, Voice Mail, VOIP, Call Center
Solutions, CRM, Blended, unified communication, Dialer, auto dialer, predictive dialer,
Progressive Dialer, Auto Dialer, Preview Dialer, Conference Software, Voice Loggers,
Voice Logger, FAX Servers, SMS Solutions, Screen Pop-up, CTI, IVRS, EPABX,
Attendance Management, captive bpo, www.gaytescorp.com
[b]Gaytes Information Systems Private Ltd[/b], a company that provides adaptable state
of the art technology that fulfills all customers’ requirement in real time. Over 14 years of
experience with comprehensive communication package designed to meet extensive
telecom solutions allowing easy scalability with unbeatable price performance.

[b]Our Products Information :[/b]

[b]
Call Accounting Software : [/b]
Today, in most businesses, telecom data services are not monitored and controlled – and
it’s eating into the bottom line. Call Accounting software generates reports of all call;
incoming or outgoing, to the attached pc in a proper format.
[b]Gaytes Information Systems Private Ltd Providing Call Accounting Software Such
As :[/b]
• Z.Link Lite 11.0
• Z.Link Gold 11.0
• Z. Link Gold Centralized
• Z.Link Gold IP based
[b]
Call Center Solution[/b]
The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The
Z CCS System can be integrated within the existing communications infrastructure.
[b]Gaytes Information Systems Private Ltd Call Center Solution Such As :[/b]
• [b]Out bound :[/b] The Z.PDS GOLD 6.6 - Call Center software which ensures better
productivity and efficiency from your outbound call center The GAYTES auto dialer
solution for Outbound Call Centers is based on the TAPI interface which is available in
PBX (TDA-600).
• [b]Inbound [/b]: An inbound call center is a call center where telephone agents field
only incoming phone calls for a company or organization. Inbound Call Center Service is
a necessity rather than a choice for Business.
• [b]Blended :[/b] This software solution is blend of both Inbound and outbound call
center solution.
• [b]Server Based :[/b] Gaytes introduces a new concept server based call center solution.
NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer
solutions using this new concept product.

[b]Dialers [/b]
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and
modify them to effortlessly provide services that otherwise require extensive access
codes to be dialed.
[b]Dialers such as :[/b]
• [b]Auto Dialer[/b] are leaders in complete call center software solutions and offer the
most versatile and result-geared automated dialing.
• [b]Progressive Dialer[/b] refinement of the above will have the additional capability to
detect the call progress, automatically.
• [b]Predictive Dialer[/b] is similar to a Progressive Dialer, but for the difference that the
dialer will not lock an agent until a `contact’ is established.

[b]Voice & Unified Messaging[/b]

Voice & Unified messaging solution is the concept of bringing together all messaging
media such as voice messaging, email, and facsimile into a combined communications
experience.
• [b]Fax Server[/b] allow inbound and outbound fax calls, allow of the members of the
organization to send and receive faxes at their personal workstations.
• [b]Voice Mail Solution[/b] is a centralized recording facility that records voice
messages when you are unable to take a call.
• [b]IVRS (Interactive Voice Response System )[/b] is an automated telephony system
which responds by way of pre-recorded voice messages. Information and services can be
achieved through any touch-tone telephone.

[b]CTI Applications[/b]
[b]CTI (Computer telephony integration),[/b] also called computer - telephone integration
or CTI, is technology that allows interactions on a telephone and a computer to be
integrated or co-ordinated.
• [b]Operator Console :[/b] The GAYTES phone systems software-based operator
console interface has been designed to simplify common tasks of an operator attendant.
• [b]Screen Pop-up [/b]
Gaytes design and development team can create any screen pop-up applications which
can work with any TAPI compliant switches
• [b]Soft Phones[/b] are software based telephones where user can make a call, maintains
individual call list and use it to dial a call on single click of a mouse.
• [b]MMC ‘Meet Me Conference’ software[/b] provides you a bridge of teleconferencing
between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice
conference is bejeweled with voice-prompts to create live conference atmosphere.
[b]
Voice Loggers[/b]
[b]Voice Logger[/b] can be used at its best to monitor and control the business. Voice
Logger is a software solution to record aII incoming and outgoing calls, which Iater on
can be retrieved for analysis and many other purposes.
• [b]Gaytes Call Logger[/b] Z.CLS Gold 11.2 is simple and effective, which can be
implemented without disturbing the existing infrastructure.

[b]SMS Solutions[/b]
[b]SMS Solutions[/b] computer based system, wherein individualized or bulk messages
can be sent and receive immediately on mobile devices.
• [b]GSM Router [/b]
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled
GSM based-messaging solution, provides the industry's highest level of capacity,
reliability, scalability and flexibility.
• [b]Web based using gateway[/b]
Gaytes launch of customized web based SMS gateway solutions for organizations in the
region. Organizations that need to communicate via SMS to their clients and prospects
can directly send personalized SMS messages from their web site.

[b]Hotel Management Software[/b]

[b]Hotel management software[/b] is a versatile solution for all kinds of hospitality
industries. With intelligent engineering customized software provide efficient and
simplified working solutions.
[b]Availability of the Z.LINK Hotel Lite Software : [/b]
• Z.LINK Hotel Lite - Standard
• Z.LINK Hotel Lite - Client/server
• Z.LINK Hotel Lite - With COS( ext. lock/unlock)
• Z.LINK Hotel Lite - Web based
• Z.LINK Hotel Lite - PMSI Module

[b]Attendance Management[/b]
Gaytes Attendance Management solution would be one which is able to automate the
tabulations of staff time clocking, calculate working hours and interface with payroll,
requiring minimal human resources to achieve this objective.
• [b]Card Based[/b]
Gaytes card based attendance system is popular nowadays at most organizations. Their
main aim is to determine that attendance and hours spend by each employee at work.
• [b]Finger print [/b]
Gaytes Finger print Attendance System is based on biometric technology and generates
reports that provide better management and information on employee time tracking.
[b]CRM Applications[/b]
CRM, Customer Relationship Management is a business strategy that enables
organizations to get closer with their customers, to better serve their needs
• [b]Complaint management System[/b]
Complaint Management System is a solutions-product designed for use for various
organizations mid-size to large-sized organizations, whose customer base and service and
complaint handling plays an important role of their business process.
• [b]Disaster Management System[/b]
DMS :: Disaster Management System was designed for many such locations, where
immediate and instant information can be sent out by just a click of a button.
[b]Outsourcing Services[/b]
Outsourcing is subcontracting a process, such as product design or manufacturing, to a
third-party company.
• [b]Business Process Outsourcing[/b]
As a BPO company, we provide systematic and benchmarking process involved in
strategic development of business.
• [b]Knowledge Process Outsourcing[/b]
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based
skills with cost effective domain practices.

[b]Contact Deatail :[/b]

Gaytes Information Systems Private limited.

(corporate head office)

509-511, Sakar V,
Ashram Road
Ahmedabad - 380009
Gujarat, India

Phone:
+91 (0) 79 26585841,
+91 (0) 79 58553760

E-Mail id : mayurpatel@gaytescorp.com, seogaytes@gmail.com

Website : http://www.gaytescorp.com

Gaytes Information Systems Private Ltd, a company that provides adaptable state of the
art technology that fulfills all customers’ requirement in real time. Over 14 years of
experience with comprehensive communication package designed to meet extensive
telecom solutions allowing easy scalability with unbeatable price performance.

Our Products Information :

Call Accounting Software :
Today, in most businesses, telecom data services are not monitored and controlled – and
it’s eating into the bottom line. Call Accounting software generates reports of all call;
incoming or outgoing, to the attached pc in a proper format.
Gaytes Information Systems Private Ltd Providing Call Accounting Software Such As :
• Z.Link Lite 11.0
• Z.Link Gold 11.0
• Z. Link Gold Centralized
• Z.Link Gold IP based

Call Center Solution

The Z CCS (Call Center Solutions) System is easy to customize, administer and use. The
Z CCS System can be integrated within the existing communications infrastructure.
Gaytes Information Systems Private Ltd Call Center Solution Such As :
• Out bound :The Z.PDS GOLD 6.6 - Call Center software which ensures better
productivity and efficiency from your outbound call center The GAYTES auto dialer
solution for Outbound Call Centers is based on the TAPI interface which is available in
PBX (TDA-600).
• Inbound : An inbound call center is a call center where telephone agents field only
incoming phone calls for a company or organization. Inbound Call Center Service is a
necessity rather than a choice for Business.
• Blended : This software solution is blend of both Inbound and outbound call center
solution.
• Server Based : Gaytes introduces a new concept server based call center solution. NO
NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions
using this new concept product.

Dialers
Dialer is a contrivance that is linked to a telephone line to screen the dialed numbers and
modify them to effortlessly provide services that otherwise require extensive access
codes to be dialed.
Dialers such as :
• Auto Dialer are leaders in complete call center software solutions and offer the most
versatile and result-geared automated dialing.
• Progressive Dialer refinement of the above will have the additional capability to detect
the call progress, automatically.
• Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer
will not lock an agent until a `contact’ is established.

Voice & Unified Messaging

Voice & Unified messaging solution is the concept of bringing together all messaging
media such as voice messaging, email, and facsimile into a combined communications
experience.
• Fax Serverallow inbound and outbound fax calls, allow of the members of the
organization to send and receive faxes at their personal workstations.
• Voice Mail Solution is a centralized recording facility that records voice messages when
you are unable to take a call.
• IVRS (Interactive Voice Response System ) is an automated telephony system which
responds by way of pre-recorded voice messages. Information and services can be
achieved through any touch-tone telephone.

CTI Applications
CTI (Computer telephony integration), also called computer - telephone integration or
CTI, is technology that allows interactions on a telephone and a computer to be integrated
or co-ordinated.
• Operator Console : The GAYTES phone systems software-based operator console
interface has been designed to simplify common tasks of an operator attendant.
• Screen Pop-up
Gaytes design and development team can create any screen pop-up applications which
can work with any TAPI compliant switches
• Soft Phones are software based telephones where user can make a call, maintains
individual call list and use it to dial a call on single click of a mouse.
• MMC ‘Meet Me Conference’ software provides you a bridge of teleconferencing
between Analog stations, Digital stations, Analog trunks and Digital trunks. The voice
conference is bejeweled with voice-prompts to create live conference atmosphere.

Voice Loggers
Voice Logger can be used at its best to monitor and control the business. Voice Logger is
a software solution to record aII incoming and outgoing calls, which Iater on can be
retrieved for analysis and many other purposes.
• Gaytes Call Logger Z.CLS Gold 11.2 is simple and effective, which can be
implemented without disturbing the existing infrastructure.

SMS Solutions
SMS Solutions computer based system, wherein individualized or bulk messages can be
sent and receive immediately on mobile devices.
• GSM Router
Gaytes GSM Provided SMS Application, our Windows based, Client / Server enabled
GSM based-messaging solution, provides the industry's highest level of capacity,
reliability, scalability and flexibility.
• Web based using gateway
Gaytes launch of customized web based SMS gateway solutions for organizations in the
region. Organizations that need to communicate via SMS to their clients and prospects
can directly send personalized SMS messages from their web site.

Hotel Management Software

[b]Hotel management software[/b] is a versatile solution for all kinds of hospitality
industries. With intelligent engineering customized software provide efficient and
simplified working solutions.
Availability of the Z.LINK Hotel Lite Software :
• Z.LINK Hotel Lite - Standard
• Z.LINK Hotel Lite - Client/server
• Z.LINK Hotel Lite - With COS( ext. lock/unlock)
• Z.LINK Hotel Lite - Web based
• Z.LINK Hotel Lite - PMSI Module

Attendance Management
Gaytes Attendance Management solution would be one which is able to automate the
tabulations of staff time clocking, calculate working hours and interface with payroll,
requiring minimal human resources to achieve this objective.
• Card Based
Gaytes card based attendance system is popular nowadays at most organizations. Their
main aim is to determine that attendance and hours spend by each employee at work.
• Finger print
Gaytes Finger print Attendance System is based on biometric technology and generates
reports that provide better management and information on employee time tracking.

CRM Applications
CRM, Customer Relationship Management is a business strategy that enables
organizations to get closer with their customers, to better serve their needs
•Complaint management System
Complaint Management System is a solutions-product designed for use for various
organizations mid-size to large-sized organizations, whose customer base and service and
complaint handling plays an important role of their business process.
• Disaster Management System
DMS :: Disaster Management System was designed for many such locations, where
immediate and instant information can be sent out by just a click of a button.

Outsourcing Services
Outsourcing is subcontracting a process, such as product design or manufacturing, to a
third-party company.
• Business Process Outsourcing
As a BPO company, we provide systematic and benchmarking process involved in
strategic development of business.
• Knowledge Process Outsourcing
Knowledge Process Outsourcing services (KPO) means off-shoring of knowledge based
skills with cost effective domain practices.

Contact Deatail :

Gaytes Information Systems Private limited.

(corporate head office)
509-511, Sakar V,
Ashram Road
Ahmedabad - 380009
Gujarat, India

Phone:
+91 (0) 79 26585841,
+91 (0) 79 58553760

E-Mail id : mayurpatel@gaytescorp.com, seogaytes@gmail.com

Website : http://www.gaytescorp.com