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CONTENTS
Getting Started With Twitter Marketing With Twitter Customizing Your Twitter Prole Following And Following Back Replies, Retweets, and Direct Messages How To Use Twitter Lists How To Find New Followers Making Friends And Building Community How Many People Should I Follow On Twitter? How Often Should I Tweet? Should You Be Tweeting As Yourself Or As a Brand On Twitter? What Should I Talk About On Twitter? 8 Ways To Create Content That Your Customers Will Retweet Marketing With Twitter Measuring Success On Twitter Gaining Klout Automated DMs: Annoying, Or An Opportunity? The Most Important Lesson For Businesses Why Charlie Sheen Was #winning At Twitter What Will We Talk About When Twitter Flies The Coop?
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Like any good tool, Twitter needs some pre-use calibration. This means starting with the foundation: our prole. A Twitter prole that hasnt been customized is going to be a lonely prole. Our prole is our rst impression for any potential new follower; we need to get it right or we our follower count will take a hit. A dead giveaway to a carelessly considered Twitter prole is the colorful Twitter egg icon. Its what all new users are assigned when new accounts are opened.
This icon is used for a new user that has just hatched. This means it shouldnt stick around too long because our goal is to grow and become a full-edged Twitter bird. All kidding aside, though, the truth is that the standard egg icon is associated with spam accounts. Determining what is valid content and what is spam is most often accomplished by the initial few-second glance. An egg icon reads spam account. To get started customizing our page using the following steps, we need to visit the settings tab once we are logged into Twitter.
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Twitter calls this our picture, though some think of it as an avatar. Whatever it is called, the important point is that it is the thing that people will see the most. Every time we tweet, this icon will be attached to our message. If our Twitter account is a personal one, then we will denitely want this to be a picture of ourselves. After all, people like to know who they are talking to. If we are managing a company account, we may need to use a logo, but try to be creative. Perhaps a picture of our sign or building would do a better job of personalizing an otherwise impersonal entity. Whatever we choose, we will want something that is unique, personal, eye-catching. And, well want to optimize the size of it.
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This icon is most often seen at 48 x 48 pixels, but it can be larger in some cases. We denitely want to make sure that our image looks good at the 48 x 48 pixels size, but we should also keep in mind that there are some situations where a larger image will be used. The best practice is to start with a 300 x 300 pixel canvas in an image editing program like Photoshop. Once we upload our image, Twitter will automatically resize it for the smaller thumbnail.
You can see how we took advantage of this available space in our Scriply prole.
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Some people, like blogger Michael Hyatt, created a custom landing page just for Twitter. At Todaymade, we feel that our blog is the best place to direct trafc from Twitter. This content ts our Twitter audience and provides a good introduction to what we will be tweeting about.
At Todaymade, we like to use a canvas that is at least 1280 pixels wide. The easiest way to start would be to use a template le, which can be downloaded here. Files like those provided at the link above are very handy because they give us a good idea of what users will see at different browser sizes so that we can plan accordingly.
As simple as these steps might seem, they are important. When we follow someone new, they will inevitably visit our prole page to nd out more about us. In that initial instant, theyll decide if we are worth following or not. And, just like any web presence, we cant just set-it-and-forget-it. We need to change things up every now and again to make our prole better.
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The best method for creating our own background is to create an extra large canvas in Photoshop and start developing a layout.
The basics of Twitter are easy enough: we follow people, they follow back. It sounds simple enough. Getting this simple step right is essential to setting up our new Twitter account.
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There are several strategies to nding people to follow, with some being good and others not so good. If, in any way, were promised big numbers of followers fast, its a good sign to stay away. We want to follow people and personalities that are inuential who are connected with what we are doing. There are a few places to start our search for people to follow:
Start Locally
Follow businesses and organizations in our geographic area, as well as individuals who live in our community. Find a few high-prole businesses or local tweeters and see who they are following and who is following them. Generally, the local Twitter community sticks together, so we should be able to glean some relevant connections this way.
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HOW DO I FOLLOW?
Twitter will automatically recommend new people for us to follow based on who we are already following, and also based on who is following us. These are usually solid recommendations and worth paying attention to.
FOLLOWING BACK
Once we have followed a core group of people that we know or are important to our business, we should start seeing many of them following us back. The trick now will be to start engaging in conversation, so that they start sharing us with their friends. Once this happens, our follower count will start growing organically. One of the common questions that arises with new Twitter users is wondering who to follow back. Some people take the approach that we always follow everyone back and others like to be more selective. Consider being somewhere in between. It isnt necessary to follow everyone back, since not all followers will be feeding us relevant content. However, we should follow those back that t
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Whatever method we chose to use, it is important to remember that Twitter isnt about the numbers. It is about creating quality connections with relevant contacts.
HAVE PATIENCE
The more time we invest in Twitter, the more we will be rewarded. For the most part, we just need to keep our head down and tweet great content. The more we tweet and the more value we create with our tweets, the more people will pay attention to what we have to say.
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the above criteria and not limit ourselves in number out of fear of having too many people to follow.
There are three basic ways of talking to other Twitter users: Replies, Retweets and Direct Messages. Our Twitter marketing success will heavily depend on our ability to use each of these as effectively as possible to create ongoing conversation with our followers.
REPLIES
Replies are the most common way to talk with some back and forth on Twitter, primarily because it is the simplest. A reply is dened as including the @ symbol before the username of any Twitter user. So, our own reply address would be @todaymade. When this is included in a tweet, Twitter will automatically recognize that you are talking to Todaymade, and it will show up in our Twitter prole under the mentions tab. The only caveat to this that we need to understand is that it does matter where we put the reply in our message.
This message is read by the recipient, and our followers who also follow them. If we put the reply at the beginning of our message, it will be seen by the intended recipient, and any of our followers that are also following that recipient.
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This message is read by the recipient and all of our followers. If we put the reply in the middle of the message, it will be seen by the intended recipient of the message, and all of our followers. Basically, this distinction only comes up if we are wanting to broadcast the contents of that message to all of our followers. Most of the time we will be talking directly to a user. If we are a business though, there are many situations where our customers might mention you within the post. For example, they might say I am eating at @YourResturantName. It is important to note that replies are not private. They can, and will, be read by someone other than the recipient depending upon how we lay out the message.
RETWEETS
Retweets are a way of re-broadcasting one of our followers messages to everyone that follows us. This is a simple way to share content that we nd valuable or interesting with our own followers. Twitter is a pretty basic system so, again, there are two ways to do the same thing.
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The second type of Retweet is the manual version where we actually quote and credit the original author all in the same post. This was the original method for Retweeting on Twitter, and is still preferred by most users. The benet of this method is that we are still credited in the tweet, which means that the content is still associated with you. The most common method for this is the RT @username method, as seen in the next example.
DIRECT MESSAGES
The last type of messaging allowed on Twitter is called Direct Messages. These messages are essentially sent in private directly to the user of our choice.
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The rst type of Retweet is the ofcial version as released by Twitter. This will post the Tweet to all of our follows exactly as it appears in our news feed. To do this, wed use the little Retweet icon at the bottom of the Twitter message.
In our tweeting, we use all three of these methods to communicate with our audience. As we use them more, we will become better at choosing the right one for the job. The important point is that we need to be talking back and forth with people. Twitter is not a tool for broadcasting. It is a tool for communication.
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Besides privacy, the other main difference between Replies and Direct Messages is that we can only send them to people who are following us. With Replies, anyone using Twitter can use this method to send a message to you, even if they are not a follower.
Lists were introduced by Twitter a couple of years ago as a way for us to group and organize similar Twitter users together. Each user is allowed to create a list, and add other Twitter users to it as a way of grouping them into common categories. For example, we often see lists surrounding location (ie. North Dakota Tweeters) or a profession.
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Twitter lists are a simple way for us to organize the people we follow. Rather than sifting through our entire tweet stream, we can group users into categories that make sense to us.
To monitor a selected group of Twitter users from your city or state. To group people that all t a certain category, like Bloggers. To group friends and/or people you chit-chat with on a regular basis. To honor people that you feel deserve a specic label such as great people. To group coworkers or people from a club or real-life group.
We can create either public or private lists. Public lists are visible by anyone on Twitter. Private lists are visible only by you. Once we have created a group and added a few people to it, we will be able to see all of the Twitter activity from those people in one stream. If our list is public it will be available for other people to view or follow.
FOLLOWING USERS
Adding users to our list is simple. Next to each follow button, there is a small drop down menu with a list icon. When we select this, we will see all of the lists that we have created. Simply check the box for the list that we want them to be a part of.
BEING LISTED
When we add someone to one of our lists, they become listed. This works the same way as following but is tracked separately. It is very important to understand that following someone via a
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Keep in mind, that if we add someone to our list, we will not automatically be following their tweets. Following them and adding them to our list are treated as two separate actions on Twitter. We will still need to do both.
FOLLOWING LISTS
If you nd a list that you like, you can choose to follow that list, and it will be added to the lists on your following page. Again, just like before, the lists you follow and the people you follow are treated completely separately on Twitter. If you follow a list, you will not automatically follow all of the people one the list.
MENTIONING LISTS
We can also link to any Twitter List as we tweet by mentioning it as you would a Twitter user. All we need to do is add a forward slash / followed by the list name to the list owners username. For example: @garrett_moon/voices-of-change
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list is different than the normal way we follow them on Twitter. Lists are viewed and tracked separately.
Being added to lists is still an important part of social media engagement and Twitter etiquette. Try to follow back lists that have added us if possible, as a common courtesy. Remember, if were added to a list, it usually means they think we have something important to say, and that is an honor.
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in a way that is easier to digest and to read. However, with a robust social media dashboard tool like TodayLaunch, we may already have solved our social media management issues.
Twitter promises us that we can receive instant updates from your friends, industry experts, favorite celebrities, and whats happening around the world. Following our interests is exactly what Twitter does best. One of the keys to enjoying Twitter is to be following an engaged group of people around a common interest.
Believe it or not, nding new people to follow used to be a challenge. As part of one of Twitters major updates, they included several features that will help us follow new users based on proximity and interest. Here are a few ways that we can use Twitter to nd and develop new followers.
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on several factors, including people we already follow and the people that they follow. Basically, Twitter uses our user information to make smart suggestions on who we might be interested in. The suggestions are constantly being updated as we use the service, so checking back in once in a while might lead to some great new discoveries.
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FIND FRIENDS
Under the Who To Follow section on Twitters website, we will also nd the Find Friends tab. This tool allows us to connect to other social media accounts so that we can import our contact information from those services. This is an excellent way to follow people that we already know and communicate with on other services. We can even use this tool to invite friends who have not yet joined Twitter.
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enjoy, go take a look and the people that he is following or are following him. Chances are many of these people will also be of interest to us and are worth following.
We previously discussed some of the basics of following and following back. We touched on deciding how many people to follow and how many people to follow back. We will discuss it in the next chapter. This issue is something that we will want to have a plan for ahead of time as we begin following and communicating with new people. Twitter is one of the best-known tools for following an interest and creating conversation around it. The rst step is nding the right people to follow, and the second is getting involved in the conversation.
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Deciding how many people to follow on Twitter is denitely a rst world problem with a solution based on each of our own preferences. Each follow policy will vary depending on how we are using Twitter.
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Again, this is a personal strategy. The actual number of people we follow doesnt matter much. No matter how many we follow, we need to be able to use Twitter as a communications platform and not just a place to broadcast our message.
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who follows us. This isnt the best approach. The people we follow should be the people that we actually have conversations with or are looking to network with in the future. If someone starts a conversation or is someone we actually talk to, adding them to the following list at that time makes sense.
The answer to how often should I tweet requires us to keep in mind what it is like to read content on Twitter. It moves fast. We cant read it all. Our best chance is to absorb a few bits of it here and there.
Our own tweet frequency will play off of this same idea. Our followers will not be reading everything that we Tweet. In fact, they wont read most of it. For this reason, and in order to maintain a consistent presence in Twitter, the answer is to tweet more than you think you should.
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However, if our tweets are a good balance of links, retweets, and conversations with others, then we really have no limits. Twenty or more tweets a day will only increase positive exposure for our brand. Still not sure?
Beginner
For a new Twitter user, three to ve tweets per day is acceptable. Three really is a minimum, yet for a beginner, it might still be more than they can handle. If we are a new user, our goal is to work our way to this level and then handle it easily.
Individual
If we are running a Twitter account for ourselves, we can easily tweet as many as 7 to 20 times per day without much effort. It is easy, though, to slip into self-promotion rather than having conversations with others. Individual users have to work hard to maintain a good balance.
Business
For most businesses, tweeting more than 10 times a day is unnecessary. Users on Twitter are far more likely to tolerate a high level of tweets from an individual than they are from a business, so it is important to keep our tweet levels in line with their expectations.
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just pumping out links and talking about ourselves (something called push marketing, a very bad thing), then yes. We can denitely tweet too much. It wont take too long with tweets like that to burn through the patience of our followers. They dont want their feeds clogged with our messages if there is little worth reading.
Remember, though, that these numbers are just basic guidelines. The main concern should be whether or not we are providing valuable content. Remember: quality over quantity. And, consider why a user would follow us anyway. Are we interesting, funny, helpful, or conversational? The question of what we are tweeting is far more important than how often we are tweeting it.
MEASURING FREQUENCY
Keeping a measurable and mathematical eye on our tweet frequency might help us in determining how we are doing. Knowing our tweet stats helps us maintain a healthy and consistent level of exposure. Tools like TweetStats can be helpful, and are simple to use.
The sample graph shows Twitter activity from TweetStats. We can see that the activity varies from day to day and includes a big lull during a vacation that the user went on. From this graph we can see that the activity is decent, but perhaps an increase in the frequency of replies and conversation would be in order.
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CONTENT IS KING
Very little on Twitter is based on science. It is meant to be a natural conversational tool, after all. The right amount of tweets and the right mix is up to us to nd, just as we nd our own voice on Twitter. Knowing our audience, noting how they respond to our tweets, and making adjustments is the best we can do.
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IMPROVISE
Whether we tweet as ourselves or as our brand is a difcult and ongoing debate for many marketing professionals. Why? Someday you may no longer work for, or represent, the brand. An authentic and personal voice is desired above all else in social media. Separation between personal life and work life shouldnt be clouded. The answer? Itdepends.
There comes a time when we all must decide if we are, or arent, a company man.
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With this split, however, it is important to understand the difference between each account and how to maximize their effectiveness.
Advantages
Visually, it matches the look and feel of the brand, making a visitors experience cohesive. The voice ts what people have come to expect. The experience isnt jarring. Is not dependent on one person. It can be operated by several people within the organization, and is impervious to staff changes.
Disadvantages
Corporate accounts easily become broadcast channels, which make it difcult to use Twitter for conversation. A corporate voice can actually lead to a lack of voice. This means the account takes on marketing-speak with little personality. Corporate accounts usually arent fun. They are more
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Debate aside, it comes back to the person, and the situation. Generally speaking, employers and employees will naturally desire different accounts. This is usually the best policy for everyone involved.
calculated and cautious. Corporate accounts struggle with establishing a unique voice, and it can be difcult for followers to feel like they connect with such an account when they do make an attempt. They know there is a person there, but they dont know if it is the same person. They dont know the who behind the tweet, just the what. When we are tweeting on the ofcial channel of the company, we feel like we need to represent everyone in the organization. In many ways, we do. This often leads to ofcial sounding tweets that dont resonate with a human audience. Without a plan in place to acknowledge the real humans behind the logo (such as initials of the different employees responding to customers) this kind of an account runs the danger of being dying in an echo chamber.
Advantages
With a personal account, we get to be our own man. We get to say whatever we want, whenever we want. Corporate accounts usually come with a logo for an avatar, but personal accounts get a face. Who doesnt prefer talking to a face rather than a logo?
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Disadvantages
For the individual, it can be difcult to merge the work voice and the personal voice into one cohesive stream. For the company, if the employee decides to leave, they take their tweeting audience with them. It can be difcult to keep things personal and businessappropriate. There is also the danger of an employee wrongly (and badly) speaking as the company, doing serious PR damage. In reality, personal accounts are what Twitter was designed for and what it does best. Corporate accounts are welcome, but can denitely feel like the odd man out. They lose a lot of the avor that works best in social media very easily.
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Even the biggest companies are made up of folks with families and problems just like the rest of us. It feels good to know we arent alone. We trust these humans with human stories more than we trust a logo.
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A common question for new Twitter uses is the most obvious question: what should I say? In truth, we can say whatever we want to. Depending upon our goal, though, that might not be the best strategy.
If we are looking to build an audience and gain inuence using Twitter, we need a more focused strategy than say anything and everything! This strategy includes developing the right voice and building an audience over time. There are three key components that will help build a quality following with a high level of trust.
PROVIDING VALUE
Providing valuable content is the absolute number one rule of almost all online marketing, so it is no surprise that it is also the most important rule on Twitter. This type of content is usually developed by constantly asking the question whats in it for them? when we think about our followers. If our content provides a good answer to this question, were on the right track.
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ENGAGING CONVERSATION
Twitter is not only a place to share valuable information, but it is also a place for conversation. One of the fastest ways to create value for someone is to be their friend and engage in interesting dialogue with them. On Twitter, it is OK to hop into any conversation on a moments notice.
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Here, are a few ways that we can use Twitter to share valuable content with our followers.
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The key to engaging in conversation is nding the right people to talk to. If we are tweeting within a certain expertise or niche, we should be talking to people who are also in that niche and have built themselves some inuence. Over time, well develop a following and friends that are both inuential and helpful.
Retweeting has become a popular pastime for Twitter users, and a badge of honor for content creators. The more retweets we have, the better we are tweeting. It is the modern word-of-mouth advertising.
Retweets can organically spread your reach! While were talking about Twitter specically, these ideas can be applied to any social media network because they are all about giving our followers the content they want, and consequently, the content theyll share.
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There are many reasons that people tweet, and one of them is to nd great content that will make them better at what they do. People often use Twitter for professional reasons, which means they are there to learn. If we can teach them something, then will likely share our helpful content. To create this kind of content, focus is rst and foremost on our audience. Who are they? What do they want to learn? When we know this, we create content that answers those questions.
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Retweets magnify your message, so dont be afraid to ask for your followers to retweet what you have to say.
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confrontational. It merely means taking a poke at the status-quo for a bit. A bold statement about something naturally makes people respond with an opinion.
Why are our customers our customers? Its almost certainly because we solve a particular problem. Commerce is made up of customers exchanging money for produces and services they need. How can we channel what they need into our Twitter stream? If they are willing to pay for what we give them, then wouldnt they be willing to Retweet it?
8. Ask For It
Dan Zarella, the social media scientist, points out in his research that the method of asking for retweets in our update can pay big dividends, even if we have a small audience. This method simply involves adding please RT to the end of your tweet. While it may sound too simple (and annoying), Dans research makes it difcult to argue with the results.
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Online metrics are a double-edged sword. They can be a distraction and cause us to erve a goal of getting better numbers rather than better content, or they can be necessary to measure how effective our efforts in social media are. Ignoring available data isnt the answer; understanding how to use it properly is.
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Tweetstats is part of the old guard, having been in place since the beginning. They take an inward look at our tweets, measuring our activity. They can tell us who we like to interact with the most, and what time of day we like to tweet.
Most of these stats arent overly helpful just interesting. The most powerful stats on Tweetstats surround our actual tweet frequency and type. If we click on the line bars for each individual month, we will get a nice breakdown of your activity. From the graph above, we can see that activity on this Twitter account is fairly healthy. There is a good balance of tweets, replies, and retweets. Frequency has some noticeable valleys that could be improved, but overall its pretty good.
KLOUT
Klout is a tool that attempts to measure our level of online social inuence using Twitter and Facebook. This is a awed measurement for many reasons, one of which is precisely because it only takes into account Twitter and Facebook. Still, it is a good tool, giving at-a-glance understanding of how were faring online in general.
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TWEETSTATS
Like Tweetstats, this will primarily grade our overall activity, showing us areas where we need to improve in how we use Twitter.
Twitter now automatically shortens links using their in-house t.co system, which is meant to protect users from dangerous links and aid in the development of their own Twitter analytics. Bit.ly has suffered some from the introduction of t.co, but many users still swear by it. Bit.ly tells us how many times a user clicked on our links. For many of us, most of our need for shortened links is because of Twitter, so this kind of analysis can give us a good idea of how likely people are to follow through with things that we recommend to them. This data could tell you which type of links get the most activity, and which get easily ignored.
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Backtype is a useful tool that measures the number of times our URL is shared on Twitter.
It is a simple but important metric if our goal is to gain more trafc to our site. This tool tracks shares and user engagement. If we are are trending upward, then we are denitely doing something right.
GOOGLE ANALYTICS
Though Google Analytics is a heavy-duty stats tool for entire websites and trafc, it can still be used to track our Twitter activity.
Specically, it can be used to measure how much inbound trafc we are receiving from Twitter. If Backtype tracks shares, and Bit. ly tracks clicks, Google Analytics shows us how many people actually make it to our site. More importantly, it shows us what they did once they got there. This is hugely important, because in marketing, our goal is to social media, like Twitter, to drive trafc
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BACKTYPE
According to Twitter, these stats will provide three things: Understand how much our website content is being shared across the Twitter network See the amount of trafc Twitter sends to our site Measure the effectiveness of our Tweet Button integration
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to our site. We not only need to measure the amount of trafc, but also the quality of trafc (bounce rates, goal completions, etc).
Remember, we need to use these metrics responsibly. Dene objectives, set goals, and use these metrics to track our progress. Statistics are about reaching goals and objectives. Remember to avoid putting the cart before the horse: use them, dont let them use you.
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PUTTING IT TOGETHER
Within the sphere of social media metrics, there are three different categories that users generally fall into. Group 1: Obsessed with the numbers. They are constantly going over the stats and watching them after every tweet. Group 2: Knows about stats, but doesnt always know what do to with them. For this reason, they tend to just ignore them. Group 3: Right in the middle. They use social metrics to help make smart marketing decisions, but dont obsess over them in an unhealthy way. Its easy enough to track how many followers we have on Twitter. The problem is that it really doesnt matter. Its not too tough to gain followers if were only going for numbers. We dont just want huge numbers of followers. We want to be inuential. And thats whats a little tougher to track: our inuence.
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GAINING KLOUT
Rather than giving us useless stats about follow counts and the number of lists were on, it provides information about our actual sphere of online inuence. To do this, it breaks our inuence down into four key metrics.
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Amplication Probability is the likelihood that our content will be acted upon. Action, according to Klout, is primarily measured by people actually responding to our posts and messages. This doesnt measure the number of links clicked.
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Dont cheat!
Quick methods for success will give us higher numbers but wont provide greater inuence. Numbers dont sell things, but inuence can.
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We dont need to be using Twitter for very long before we experience an automated Direct Message (DM) coming our way. They usually are sent to our Twitter account once we have followed someone on Twitter. The ideas is that we can use these to thank someone for following us, which seems like a nice thing to do. However, it is highly disliked among Twitter users. But why? A thank you message shouldnt inspire loathing, should it?
The problem with automated DMs is that some brilliant marketer decided that they could be turned into an opportunity to spam people with a link to their website. This means we now have automated DMs that look ike this: Hi there! Thanks for following me. Please buy illegal prescription drugs from me at http://mywebsite.com That is annoying.
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Automated DMs are not a marketing tool. Plain and simple. Spamming might get us a few clicks each month, but we wont build a lasting customer base that way. Using an automated DM is old-school in-your-face push marketing. Avoid it.
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Hi, thanks for the message. I blog too at http://todaymade. com/blog. I would love to hear your thoughts. Thanks! Its a taste of their own medicine, and we can decide our feelings on receiving that kind of exchange ourselves. However, thats a best-case scenario response. While we might tolerate someone sending an auto DM to us, most people wont. As a business, we need to work to not annoy our followers. However, by replying back, we might create a new connection, loyal follower, and possible future customer. Dont write off auto DMs from others, even if we arent using them. Remember, we can only receive a DM from someone we are following, so something must have piqued our interest in the somehow. If were vetting who were following well, we should avoid spam most of the time.
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What if, whenever we received a DM like this, automated or not, we took three seconds to respond? Maybe something like this:
Its a story of being 18 days late, and a tweet short. Justin, from here at Todaymade, recently sent a question via Twitter to a web service provider that we were looking to learn more about. This is a common use of Twitter between customer and businesses, and so we expected a typical experience. Except we didnt hear back. When, after 18 days, we nally got a response, it was too little too late.
SPEED MATTERS
Part of the beauty of Twitter is that is completely real-time. Part of the challenge of Twitter is that it iscompletely real-time. In an instant, our tweet is automatically added to the different Twitter software available. As a business, we need to understand
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We dont mean to pick on the specic business in the example above, but they do serve as a reminder of how important it is that we pay attention to our Twitter account. Whether we do it on Twitter or with social media management software like TodayLaunch, we need to be prepared to manage our account. That doesnt mean that we need to stay up all hours night watching our Twitter feed, but it does mean we need to develop a system and be committed to it.
ALWAYS CONNECTED
We regularly monitor the Todaymade Twitter account, whether on mobile devices or a computer. We make a point to reply to each tweet that requires it, and even some that dont. We might not always be instantaneous, but we are never 18 days late.
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that Twitter isnt just fast, its instant. Twitter is a big part of what people are calling the real-time web.
Attention is one of the most precious commodities in business. Getting someones attention is a gift, especially online where there are an endless supply of distractions. For whatever reason, a business captured our attention. What a shame to squander that by neglecting to respond.
BEING THERE
The real lesson is simple: Twitter is fast, the users on Twitter are fast, and they expect fast service. If we use Twitter to market and promote our business, we need to make sure we can keep up! If not, it might be best to shut down our account. In our example, it would have been better if this company required us to email them. Perhaps their response time would have been faster, and we would have still been interested.
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a company that has too many other things going on. It makes us concerned we would get lost in their shufe.
We all remember crazed and confused Charlie Sheen, whose public breakdown on Twitter in 2011 was unique in modern epic proportions. At the peak of it all, Sheen and his hashtags monopolized Twitter, it seemed. He even set a new Guinness Book of World Records for Fastest Time to Reach 1 Million Followers. Sheen rocketed past that to over 2.4 million followers in nine days, and is past the 7 million mark today.
While we cant all have a breakdown on Twitter as a plan to gain new followers, it is interesting to look at what made Sheen so wildly successful, and what can be learned from it.
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While Twitterdom may have been captivated by Sheen for all the wrong reasons, we can glean one very basic truth: we love story. Sheen was a great story at the time. Money, drama, public verbal brawls it was a story, indeed. We all have a huge appetite for story, whatever form it takes. We want to know what happens next. And even better, it seemed to be an authentic story. A bit crazy, yes, but authentic. It was really happening. We stuck around because we wanted to see the ending.
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Facebook and Twitter have dominated the social media discussion for awhile, but there are always newcomers scrambling into position. Heres the question then: what will happen when these services go away? What will we talk about when Twitter ies the coop?
Twitter is a tool, nothing more and nothing less. It just happens to be the rst real-time communication tool to hit mainstream popularity. Twitter captivated the world. But so did MySpace.
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Facebook sucked the life right out of it. If you look at the core of what MySpace was, however, it never went anywhere. MySpace was one of the rst sites that allowed people to connect with friends online in a unique (though now common) social manner. Its aws gave Facebook the perfect opportunity to take over the market, but the core of it inter-network communication with text, photos, and videos was the meat of the service.
Get busy. Go communicate in real time. And for now, use Twitter.
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So, at the end of all of this, consider: Dont bother becoming a Twitter expert. Become a real-time communications expert. Figure out how to use tools like Twitter for productivity and human engagement. Figure out how to use them to spread messages and understand crowd thinking. These underlying rules of communication will last a lot longer than the newest way to measure our Twitter followers.
Todaymade
A web development and design company helping the world create and share great content. 701.595.0567
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