Higher Education Business & Management 2013

H I G H E R
E D U C A T I O N
Business & Management 2013

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Management & Leadership Strategy Quantitative Methods & Operational Research
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E D U C A T I O N
Business & Management 2013

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Human Resource Management & Employee Relations
Organization Studies Marketing International Business Operations Management IT for Business Entrepreneurship & Small Business Innovation Management Business Ethics & Corporate Social Responsibility
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Research Methods, Study Skills and Reference Banking, Finance & Accounting
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MANAGEMENT & LEADERSHIP
Management
A Concise Introduction
Richard Pettinger, Business and Management Consultant, Lecturer in Management, University College London, UK
Project Management
A Problem-Based Approach
Bennet P. Lientz, Professor, UCLA Anderson School of Management, USA
Pettinger has captured the essentials of organizations and management studies in this concise and highly informative introductory text. It is thoughtful, well structured and highly accessible to students. - Claire Hookham-Williams, University of Liverpool, UK Management: A Concise Introduction has been written with the student in mind - short chapters, easy identication of the key points and revisionfriendly sections. Backed by robust academic theory with plenty of pedagogical features, it has an engaging style and is, all in all, everything a student needs to understand the subject and pass the exam.
Contents: PART I: THE FOUNDATIONS OF MANAGEMENT Preface Introduction Organisations, Managers and the Environment Managing in a Changing Environment Management Ethics and Risk The Practice of Management PART II: ORGANISATIONAL AND BEHAVIOURAL ASPECTS OF MANAGEMENT Culture and Structure Communication Organisation Politics Human Resource Management Leadership and Management PART III: STRATEGY, POLICY, DIRECTION AND PRIORITIES Strategy, Policy and Direction Marketing Managing Operations and Projects Financial and Quantitative Aspects of Management Performance Management PART IV: ENDURING PRIORITIES OF MANAGEMENT The Management of Risk Management and Motivation Management on a Daily Basis Management Development Conclusions: Managing for the Present and Future
September 2012 464pp Paperback 26.99 978-0-230-28535-4
IC Web
This extremely useful handbook offers a denitive list of issues extracted from a database of project problems... a unique resource for project managers looking to address project problems, improve their practice and deliver projects successfully. - Darren Dalcher, Director of the National Centre for Project Management, UK An ideal course text that helps students to identify, manage and solve problems that arise during the lifecycle of projects. This problem-based approach encourages students to develop analytical and problem-solving skills and to get a more complete understanding of the factors that contribute to project success.
Contents: PART I: INTRODUCTION PART II: THE LIFE OF THE PROJECT PART III: BUSINESS PROBLEMS PART IV: MANAGEMENT PROBLEMS PART V: VENDOR PROBLEMS PART VI: PROJECT PROBLEMS PART VII: PROBLEMS RELATED TO GOVERNMENT AND CULTURE PART VIII: INFORMATION TECHNOLOGY PROBLEMS
October 2012 528pp Paperback 41.99 978-0-230-34849-3
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STRATEGY
Business Strategy
An Introduction 3rd edition
David Campbell, Professor of Accounting and Corporate Governance, Newcastle University Business School, UK, David Edgar, Professor of Strategy and Business Transformation, Glasgow Caledonian University, UK and George Stonehouse, Professor, Strategic Management and Dean, Edinburgh Napier University Business, UK
Global Strategic Management

3rd edition
Philippe Lasserre, Emeritus Professor of Strategy and Asian Business, INSEAD, Singapore
The breadth and depth of topics covered is the best in the market in my view. The global trends section is very strong and just what is needed for this complex area of study. - Carolyn Richardson, Senior Lecturer, University of Cumbria, UK Lasserre gives strong practical advice on operational aspects of global management and I love the innovative treatment of topics. - Sai Lan, Peking University, China Global Strategic Management takes an academically rigorous strategic and managerial approach to global issues, blending theory and practical examples to lend an insight into the impact of globalisation on organisations around the world.
Contents: PART I: THE PROCESS OF GLOBALISATION Globalisation of Markets and Competition Designing a Global Strategy Designing a Global Organisation Global Strategic Alliances, M&As and Assessing Countries Attractiveness Entry Strategies PART II: MANAGING GLOBALLY Global Marketing Global Operations Global Innovation Cross-cultural Management Global Human Resource Management Global Financial Management PART III: BROAD ISSUES IN GLOBALISATION Emerging Global Powers The Social Responsibility of the Global Firm Global Trends
June 2012 560pp Paperback 39.99 978-0-230-29381-6
Ebook IC Web
Business Strategy, third edition, provides an ideal introduction for those approaching strategy for the rst time. Key features include: international case studies; chapters on current issues such as CSR, emerging markets and new technologies; and guru guides: bite-sized bios of key thinkers in the eld.
A Full Table of Contents is Available at: www.palgrave.com
April 2011 392pp Paperback 39.99 978-0-230-21858-1
Ebook IC Web
Strategic Management in the Third Sector

Roger Courtney, Freelance Consultant specialising in the Third Sector
Mergers, Acquisitions & Strategic Alliances

Understanding the Process
Emanuel Gomes, Lecturer in Strategy and International Business, University of Sheffield, UK, Yaakov Weber, Chair of the Strategy and Entrepreneurship Department, College of Management, Israel, Chris Brown, Managing Director of Acquisition Solutions Ltd, UK and Shlomo Yedidia Tarba, Department of Economics and Management, The Open University, Israel
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Roger Courtney has delivered a superb text which will be vital for all courses looking at strategic management issues in charities and other third sector organizations. Students have been waiting years for something like this. - Gareth Morgan, Professor, Shefeld Hallam University, UK An essential resource for anyone studying or interested in the third sector. This book is designed to help students develop a better understanding of the theory and practice of strategic management, including strategic thinking and analysis, strategy formulation and implementation in relation to the third sector.
Contents: PART I: AN INTRODUCTION TO THE THIRD SECTOR PART II: THE DEVELOPMENT OF VARIOUS APPROACHES TO STRATEGIC MANAGEMENT PART III: STRATEGY AND THE THIRD SECTOR PART IV: STRATEGIC ANALYSIS, FORMULATION, CHOICE AND IMPLEMENTATION PART V: CASE STUDIES
March 2013 352pp Paperback 39.99 978-0-230-33693-3
New IC Web IC
Tackles the strategic, nancial and procedural aspects of planning and executing mergers, acquisitions and strategic alliances. It also explores the similarities and differences between these various types of transaction and illustrates each with case studies, to help students from nal year undergraduate to MBA.
Contents: M&A and Strategic Alliances: The Basic Concepts Economic Arguments and Consequences Understanding the Processes: Pre-Agreement Issues The Evaluation Process: Selecting the Type of Arrangement Choosing the Right Partner Executing the Transaction Integration Management September 2011 344pp Paperback 41.99 978-0-230-28536-1
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QUANTITATIVE METHODS & OPERATIONAL RESEARCH
Management Science
Decision-making through systems thinking 2nd edition
Hans Daellenbach, Emeritus Professor, Donald McNickle, Senior Lecturer, Department of Management and Shane Dye, Senior Lecturer in Management Science, all at University of Canterbury, New Zealand
Essential Quantitative Methods

For Business, Management and Finance 5th edition
Les Oakshott, Senior Teaching Fellow and Practice Link Manager, Warwick Business School, University of Warwick, UK
For those wishing to understand how MS/OR work is really done, Management Science provides an excellent introduction. Instead of assuming that MS/OR is a set of techniques and demonstrating its use on simple articial problems, this book places MS/OR in the context of real decision-making and the processes by which decisions are made. - Stewart Robinson, Professor and Associate Dean Research, Loughborough University, UK Written for a wide range of mathematical abilities this book emphasizes the conceptual aspects of decision-making rather than mathematical techniques or computer methods. It shows how hard OR incorporates basic systems into its modelling process - then suggests how models incorporate the ambiguities of real world decision-making.
Contents: Preface Introduction PART I: SYSTEMS AND SYSTEMS THINKING: INTRODUCTION Systems Thinking and Systems Methodology Systems Concepts The Problem Situation System Models and Diagrams PART II: MANAGEMENT SCIENCE METHODOLOGIES: INTRODUCTION Overview of Hard OR Methodology Soft System Thinking Implementation and Code of Ethics PART III: ASSESSING COSTS AND BENEFITS, DEALING WITH TIME Relevant Costs and Benefits Discounted Cash Flows Decision Making Over Time PART IV: HARD MS/OR METHODS Marginal and Incremental Analysis Constrained Decision Making Multiple Constraints - Linear Programming Uncertainty Waiting Lines: Stochastic Systems Simulation in Management Science Decision and Risk Analysis Decisions with Multiple Objectives Bibliography Glossary of Technical Terms Index
December 2012 608pp Paperback 42.99 978-0-230-31647-8
New IC Web
A great value, studentfriendly introduction to quantitative methods. The book covers the essentials, whilst also appealing to more advanced students. Focused on problemsolving in a real business context, with plenty of pedagogical features and real world examples, students are guided through the subject clearly and methodically.
Contents: PART I: MATHEMATICAL APPLICATIONS PART II: COLLECTING & INTERPRETING DATA PART III: PROBABILITY & STATISTICS PART IV: DECISION MAKING TECHNIQUES A Full Table of Contents is Available at: www.palgrave.com
February 2012 512pp Paperback 39.99 978-0-230-30266-2
IC Web
Quantitative Methods
for business, management and nance 3rd edition
Louise Swift and Sally Piff, both at University of East Anglia, UK
The Practice of Statistics for Business and Economics

3rd edition
David S. Moore, George P. McCabe and Bruce Craig, all at Purdue University, USA, Layth Alwan, University of Wisconsin-Milwaukee, USA and William M. Duckworth, Creighton University, USA
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This is one of the best statistics textbooks Ive read. The way this book combines statistical theory with real data (using SPSS) is excellent. - John Simister, Birkbeck College, University of London, UK Quantitative Methods is a comprehensive guide to the techniques any student of business or nance is likely to need. The authors coaching, learningby-doing approach, coupled with the texts clear structural outline makes essential mathematical skills far less daunting.
Contents: PART I: ESSENTIAL MATHS PART II: MORE MATHS PART III: DESCRIBING DATA PART IV: PROBABILITY PART V: STATISTICS PART VI: BUSINESS MODELLING STATISTICAL TABLES A Full Table of Contents is Available at: www.palgrave.com
Ebook IC Web
This successful text immerses students in the course immediately, involving them in practical, statisticssupported business decision making from the outset. Using real data to provide a context for tackling modern business problems, it introduces a range of core ideas early including data production and interpretation.
Contents: PART I: DATA PART II: PROBABILITY AND INFERENCE PART III: TOPICS IN INFERENCE PART IV: OPTIONAL INDIVIDUAL COMPANION CHAPTERS
May 2011 Quantity pack 820pp 54.99
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HUMAN RESOURCE MANAGEMENT & employee relations
Human Resource Management

Theory and Practice | 5th edition
John Bratton, Professor of Sociology, Thompson Rivers University, Canada and Jeff Gold, Professor of Organisational Learning, Leeds Business School, Leeds Metropolitan University, UK
Human Resource Management in a Global Context

A Critical Approach
Robin Kramar, Professor of Human Resource Management, Australian Catholic University, Australia and Jawad Syed, Senior Lecturer in Human Resource Management and Industrial Relations, Kent Business School, University of Kent, UK
If you only read one HRM book read this one: its brimming with clearly explained concepts and contemporary examples and covers everything you need to engage with the debates, either as a student or a practitioner. If only all textbooks were this good! - Keith Grint, University of Warwick, UK This book is a well-established critical textbook. Now in its fth edition, Human Resource Management: Theory and Practice provides an accessible yet rigorous analysis of contemporary HRM theory supported by high quality cases. This edition has been thoroughly updated to make it engaging for undergraduate and postgraduate students. New features include interviews with real-life HR gurus, a focus on the global implications of HR and ESL student support.
Contents: PART I: THE ARENA OF CONTEMPORARY HUMAN RESOURCE MANAGEMENT The Nature of Contemporary HRM Corporate Strategy and Strategic HRM Human Resource Management and Performance PART II: THE MICRO CONTEXT OF HUMAN RESOURCE MANAGEMENT Work and Work Systems Organizational Culture and HRM PART III: EMPLOYEE RESOURCING Workforce Planning and Talent Management Recruiting and Selecting Employees PART IV: EMPLOYEE PERFORMANCE & REWARD SYSTEMS Performance Management and Appraisal Reward Management PART V: EMPLOYEE DEVELOPMENT Learning and Human Resource Development Leadership and Management Development PART VI: EMPLOYMENT RELATIONS Employee Relations and Involvement Health and Safety Management Industrial Relations PART VII: THE GLOBAL CONTEXT OF HUMAN RESOURCE MANAGEMENT International Human Resource Management Recession, Sustainability, Trust: the Crisis of HRM June 2012 672pp Paperback 43.99 978-0-230-58056-5
Ebook IC Web
Written by an international team of contributors and edited by highly respected scholars, this introductory text presents a global, critical and up-to-date view of HRM. Using examples and case studies from around the world, it covers the basic principles, whilst exposing students to realworld issues facing managers on a daily basis.
Contents: Introduction PART I: THE HRM ARENA PART II: HRM IN PRACTICE PART III: HRM AND CONTEMPORARY ISSUES A Full Table of Contents is Available at: www.palgrave.com
January 2012 480pp Paperback 41.99 978-0-230-25153-3
Ebook IC Web
MANAGEMENT, WORK & ORGANISATIONS SERIES
The Modernisation of the Public Services and Employee Relations

Targeted Change
Stephen Bach, Professor of Employment Relations, Kings College London, UK and Ian Kessler, Professor of Employment Relations, Said Business School, University of Oxford, UK
Strategy and Human Resource Management

3rd edition
Peter Boxall, Professor of Human Resource Management, University of Auckland, New Zealand and John Purcell, Strategic Academic Adviser, ACAS, and Research Professor, Warwick University, UK
Public Management
2nd edition
Ian Greener, Professor, Durham University, UK
This book provides an integrated account of changes in work and employment in the public services. The book examines a range of different sectors focusing especially on local government, the NHS and the civil service.
Contents: Introduction Restructuring and Modernisation in Context The Evolution of the Model Employer Skills and the New Professionalism Pay and Performance Management Trust and the Public Service Ethos Flexibility and Equality Employee Involvement and Partnership at Work Conclusions
IC
This market leading text provides an authoratitive yet accessible account of the strategic role of HRM in organizations. Strategy and Human Resource Management, third edition, offers fully updated chapters and sources whilst retaining the critical approach and strong framework popular with both students and lecturers.
Contents: PART I: CONNECTING STRATEGY AND HUMAN RESOURCE MANAGEMENT PART II: MANAGING WORK AND PEOPLE: SEARCHING FOR GENERAL PRINCIPLES PART III: MANAGING PEOPLE IN DYNAMIC AND COMPLEX BUSINESS CONTEXTS A Full Table of Contents is Available at: www.palgrave.com
Ebook IC Web
This is a refreshing and contemporary text: it discusses current public services in the light of major recent developments (after the nancial crisis), is broadly embedded in the academic and social science literatures and covers a lot of ground well. I found it an intelligent and illuminating discussion of the current state of play in public services management - Ewan Ferlie, Professor of Public Services Management, Kings College London, UK Taking a critical approach, Public Management examines the key concepts and ideas of public management. Comparative case studies introduce students to public management ideas from the US, the UK, and Europe. The new edition is fully updated to reect the nancial crisis and its impact on the way public services are now being reformed across the world.
A Full Table of Contents is available at: www.palgrave.com
November 2012 256pp Paperback 29.99 978-0-230-35399-2
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Human Resource Development

Foundations, Process, Context 3rd edition
Stephen Gibb, Lecturer, Department of Human Resource Management, University of Strathclyde, UK
Human Resource Development

Theory and Practice | 2nd edition
Edited by Jeff Gold, Professor of Organisational Learning, Leeds Metropolitan University, UK, Julie Beardwell, Head of Corporate Development, De Montfort University, UK, Rick Holden, Principal Lecturer in Human Resource Development, Leeds Business School, UK, Paul Iles, Professor of Human Resource Development, Salford Business School, UK and Jim Stewart, Professor of Human Resource Development, Leeds Business School, UK Written by leading academics, this book provides a comprehensive and critical evaluation of the theory and practice of HRD. This edition has been fully revised throughout and features contemporary case studies, chapter introductions and additional coverage of key debates in the eld. It is essential reading for any student of HRD.
May 2013 Paperback
New IC

Human Resource Development, third edition, provides a complete and integrated introduction to the processes, practices and perspectives of HRD in the workplace from a theory and practice perspective. Various aspects of HRD at work are explored through case studies; encouraging the student to link the practicalities of HRD with academic analysis.
October 2011 456pp Paperback 38.99 978-0-230-24710-9
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Contemporary Themes in Strategic People Management

A Case-Based Approach
David Hall, Principal Lecturer, Stephen Pilbeam, Principal Lecturer, both at University of Portsmouth, UK and Marjorie Corbridge, Principal Lecturer and formerly Associate Dean, University of Portsmouth, UK
This text provides a welcome, practice based, contribution to the most critical task facing todays organizational leaders: how to manage their people. - Mike Dunn, Director of Research, Department of Management and Security, Craneld University, UK Examines core contemporary topics in HRM using case studies to highlight theory and provide students with a business context within which to understand the topic. Questions help students to critically evaluate the material and reect on alternative approaches. Ideal for undergraduate, postgraduate and MBA students.
Contents: The Case for Strategic People Management Corporate Governance: Ensuring Propriety for Performance The Contribution of Environmental Scanning to Organisational Learning and Strategy Development The Influence of Civil Society Organisations on Strategic People Management in the UK - Standard Setting and Behavioural Compliance The Critical Role of the Front Line Manager in Operationalizing People Management Strategies: Competence-based Selection, Performance Management and Management Development in the Police Service Violation of the Psychological Contract in Employment: Causes and Consequences Building an Effective Employer Brand: Its Contribution to Effective Resourcing Psychometric Assessment and Personality Questionnaires - Survey Results and Case Study Findings The Falue of Competency-based Interviewing in Recruitment and Selection Decisions: The Right People, in the Right Place, at the Right Time, with the Right Competencies Talent Management Practices: Their Importance in the Recruitment and Retention of Employees Performance Management: Encouraging Champions and Cheats The Strategic Value of Being a Learning Organisation Knowledge Management: interventions for Retaining Human Capital Developing Leadership: Keep Looking in the Mirror Employee Development: A journey Towards Competence Approaches to Workplace Learning: Learning On-demand and Work Based Learning Coaching for Employee and Organisational Performance: A Strategic Intervention Mobile Technology: Maximising its Benefits to the Management of Organisations The Strategic Value of Maximising the Benefits of Employee Well-being Health and Safety at Work: Looking after Hearts and Minds HRM Adding-value: Managing and Measuring HRs Contribution Managing Change and the Role of HRM More Effective Implementation of Strategic Change: Managing the Change Process Strategic People Management in an International Context: The Challenges of Managing International Assignments
New IC
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The Realities of Work

Experiencing Work and Employment in Contemporary Society | 4th edition
Mike Noon, Professor of Human Resource Management, School of Business and Management, Queen Mary, University of London, UK, Paul Blyton, Professor of Industrial Relations and Industrial Sociology, Cardiff Business School, Cardiff University, UK and Kevin Morrell, Associate Professor of Governance, Warwick Business School, University of Warwick, UK
The People Solutions Sourcebook

2nd edition
Neil Thompson, Independent Trainer, Consultant and Director of Avenue Consulting Ltd., UK; Professor of Social Work, Liverpool Hope University, UK
... More than a survey of concepts and theories about work, the book is designed to help the reader think through what work is in its many forms.... The book goes well beyond the typical textbook in making the material engaging. This is a rare text that students, particularly undergraduates but graduate students as well, will actually enjoy reading. - Jeff Lucas, Professor, University of Maryland, USA Placing the employee at the centre of their analysis, the newest edition of The Realities of Work, by Mike Noon, Paul Blyton and Kevin Morrell, makes a signicant and innovative contribution to our understanding of work. Combining important theoretical frameworks with a diverse range of historical and contemporary examples, The Realities of Work reveals how individual and collective experiences and the organization of work are the outcome of contested social, political and economic processes and relationships. In short, this book furthers and deepens our understanding of the complexity and diversity of work, an activity which in all of its forms remains central to human experience. - Tim Marjoribanks, Professor, La Trobe Business School, Australia
The Realities of Work offers students a critical take on management and the experience of work. This newlyrevised edition also takes account of the effects of the global nancial crisis on work and employment.
Contents: Preface Exploring the Realities of Work The Changing Context of Work The Meaning of Work Time and Work Work Skills Work Routines and Skill Change Emotion Work Knowledge and Work Survival Strategies and Work Unfair Discrimination at Work Representation at Work Hidden Work Life and Work Conclusion Bibliography Index
New IC Web
An entirely revamped edition that provides a practical kit of ideas, methods and approaches to support all direct work with people - from service users and patients to employees and colleagues. Introducing over eighty techniques and spanning a wealth of professional settings, it is another quality text from an author with a proven pedigree.
August 2012 288pp Paperback 15.99 978-0-230-29147-8
New IC
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ORGANIZATION STUDIES
Diversity in Organizations
Concepts and Practices
Edited by Mary Ann Danowitz, Professor and Head of Department of Leadership, Policy, Adult and Higher Education, North Carolina State University, USA, Edeltraud Hanappi-Egger, Head of Institute, and Heike Mensi-Klarbach, Assistant Professor, all at Vienna University of Economics and Business, Austria
A must read for all people, students, employees and managers alike, concerned with the persistence of inequality (regimes) in organizations. Diversity in Organizations provides theoretically well informed and practiceoriented, step-by-step guidelines for the development of surprisingly dynamic diversity policies and practices in contemporary organizations. - Ida Sabelis, VU University Amsterdam, Netherlands and Joint Editor-InChief, Gender, Work and Organization This book covers the full complexity and importance of diversity and inclusion in organizations in an excellent way. It is compulsory reading for any diversity practitioner or manager working in Europe. - Pia Hk, Diversity Director at Volvo Group, Senior lecturer, Royal Institute of Technology, Sweden A core text for modules in diversity management that examines concepts, research and practices from Europe and the wider world, in particular to United States, to provide approaches to diversity and inclusivity which recognise the importance of organizational and individual considerations in historical, political, social and cultural contexts.
Contents: Preface PART I: FRAMING DIVERSITY IN ORGANIZATIONS Introduction Theoretical Perspectives on Diversity in Organizations The European Diversity Context PART II: INDIVIDUAL AND CROSS-CULTURAL DIVERSITY PROCESSES Doing Gender/Doing Difference Cross-cultural Gender and Diversity Contexts PART III: ORGANIZATIONAL PROCESSES Organizational Strategies and Policies Diversity Management: The Business and Moral Cases Organizational Analyses Organizational Implementation Work Life Equilibrium PART IV: FROM DIVERSE TO INCLUSIVE ORGANIZATIONS Lessons from Good Practice and the Future of Diversity and Inclusivity Glossary
New IC
The Theory and Practice of Change Management

3rd edition
John Hayes, Professor of Management Studies, Leeds University Business School, UK
A core textbook for all modules in Change Management, John Hayes examines and applies all of the key theories of change to organizational settings. Diagnostic tools and immersive learning exercises enable students to identify change and experience various outcomes based on real-world scenarios.
Contents: PART I: THE NATURE OF CHANGE PART II: RECOGNIZING THE NEED FOR CHANGE AND STARTING THE CHANGE PROCESS PART III: DIAGNOSIS PART IV: MANAGING THE PEOPLE ISSUES PART V: PLANNING AND PREPARING FOR IMPLEMENTATION PART VI: IMPLEMENTING CHANGE PART VII: REVIEWING CHANGE PART VIII: SUSTAINING CHANGE A Full Table of Contents is Available at: www.palgrave.com
Ebook IC Web
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CRITICAL PERSPECTIVES ON WORK & EMPLOYMENT SERIES
Are Bad Jobs Inevitable?

Trends, Determinants and Responses to Job Quality in the Twenty-First Century
Edited by Chris Warhurst, Professor, University of Sydney Business School, Australia, Franoise ARE BAD JOBS INEVITABLE? Carr, Research Trends, Determinants and Responses to Job Quality in the Twenty-First Century Director, Center for Social Policy and Global Studies, University of Massachusetts, USA, Patricia Findlay, Professor of Work and Employment Relations, University of Strathclyde, UK and Chris Tilly, Professor of Urban Planning and Director, University of California Los Angeles, USA
EDITED BY CHRIS WARHURST, FRANOISE CARR, PATRICIA FINDLAY AND CHRIS TILLY
Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst
Body/Sex/Work
Intimate, embodied and sexualised labour
Edited by Carol Wolkowitz, Reader, University of Warwick, UK, Rachel Lara Cohen, Lecturer, Department of Sociology, University of Surrey, UK, Teela Sanders, Reader, School of Sociology and Social Policy, University of Leeds, UK and Kate Hardy, Research Officer, School of Sociology and Social Policy, University of Leeds, UK
Work & Organizational Behaviour

Understanding the Workplace 2nd edition
John Bratton, Professor, Sociology, Thompson Rivers University, Canada, Peter Sawchuk, Assistant Professor, University of Toronto, Canada, Carolyn Forshaw, Communications Consultant, Militza Callinan, Lecturer, Leeds University, UK and Martin Corbett, Senior Lecturer, Warwick University, UK
BODY/SEX/WORK
Intimate, embodied and sexualised labour

EDITED BY CAROL WOLKOWITZ, RACHEL LARA COHEN, TEELA SANDERS & KATE HARDY
Series Editors: Irena Grugulis, Caroline Lloyd, Chris Smith and Chris Warhurst
CRITICAL PERSPECTIVES ON WORK AND EMPLOYMENT
Are Bad Jobs Inevitable? focuses on job quality: debates, developments, issues and trends; workplace practice and interventions.
Ebook Web
This book is a thought-provoking and timely contribution to important debates on the lived experience and management of the body at work. - Melissa Tyler, Reader in Management, University of Essex, UK This book focuses on the body and sex in different forms of work, it explores the labour process, workplace relations and regulations and resistance.
New
This fully-updated core text for undergraduate and MBA students taking intro courses in organizational behaviour presents both psychological and sociological perspectives in a critical yet accessible way.
Ebook IC Web
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Managing Organizational Change

Process, Social Construction and Dialogue
Muayyad Jabri, Associate Professor, School of Business, Economics and Public Policy, University of New England (UNE), Australia
This is quite an amazing book. It is organized around and teaches very current perspectives on organizational change, such as communication, discourse and dialog, which have not previously found their way into textbooks. It is intellectually sophisticated- it would be a wonderful manual for academics who want to learn current thinking about managing change. Yet it also conveys its ideas clearly and presents multiple examples that can help both advanced students and practitioners learn about and gain skill in implementing key elements of change. It should provide an singularly helpful resource to academics, students and practitioners. - Jean Bartunek, Boston College, USA Jabri weaves together traditional approaches to organizational change with recent research that considers change as an ongoing, socially constructed process constituted through dialogical interaction, thereby providing a depth of understanding of organizational change that is often lacking in texts that deal with change as a thing. This book will help readers better understand how planned change and continuous change interact through socially constructed reality powerfully shaped by talk and interaction between people, processes and material things. This book is a very welcome addition for those seeking to understand how to bring about positive change in their organizations. - Elden Wiebe, Kings University College, Canada Managing Organizational Change describes change as a socially constructed process, reinforced by the interactions of employees at all levels. The book emphasizes the fact that change is an on-going phenomenon, not an event that will soon be over once the consultants have left, but a permanent feature of an adaptable organization.
Contents: Defining Change Thinking the Foundation for Managing Change Understanding the Role of the Change Agent Diagnosing Change: Methods and Approaches Making Sense of Change: Process and Narrations Selecting Modes and Styles of Intervention Constructing Change Through Communication Designing Empowerment: Principles and Practice Managing Organisational Resistance Constructing Change Through Storytelling and Narratives Managing Change and the Alignment of Identities Leading and Managing Change Through Dialogue and Inquiry
IC
Work Organisations
A Critical Approach 4th edition
Paul Thompson, Professor of Organisational Analysis, University of Strathclyde, UK and David McHugh, Senior Lecturer in Organisational Analysis, Lancashire Business School, University of Central Lancashire, UK
Incorporating a wealth of empirical research, Work Organisations successfully tackles the problem of how to apply controlled theories to an expanding and diversifying market. This unique approach illuminates the ways in which managers employ organisational theories from a global, sociological perspective.
Contents: List of Tables and Figures Acknowledgements Preface PART I: KEY ISSUES IN WORK AND ORGANIZATION PART II: CONTEMPORARY CHANGES IN WORKING LIFE PART III: UNDERSTANDING ORGANIZATIONAL BEHAVIOUR: ISSUES AND AGENDAS PART IV: THEORISING ORGANIZATIONS A Full Table of Contents is Available at: www.palgrave.com
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Group Dynamics & Organizational Culture

Effective Work Groups and Organizations
Athena Xenikou, Lecturer in Social Psychology, Aristotle University Thessaloniki, Greece and Adrian Furnham, Professor of Psychology, University College London, UK
Managing Knowledge Work and Innovation

2nd edition
Sue Newell, Professor, Bentley College, USA, Maxine Robertson, Professor of Innovation, Knowledge and Organising, Coventry University, UK, Harry Scarbrough, Professor and Jacky Swan, Professor in Organizational Behaviour, both at Warwick Business School, University of Warwick, UK
Theorizing Power
Jonathan Hearn, Senior Lecturer in Sociology, University of Edinburgh, UK
Xenikou and Furnham provide an overview of the classic and contemporary theories debated within organizational culture, grounding debates within the context of group dynamics. This psychological focus ties in with OB modules, allowing students to develop their understanding of the psychological processes underpinning organizational life.
Contents: Introduction: The Psychology of Work Groups and Organizations Performance and Decision Making in Groups Conflict and Negotiation in Groups at Work Group Creativity and Innovation The Concept of Organizational Culture Leadership and Organizational Culture Organizational Culture and Performance Organizational Change
New IC
Theorizing Power is a beautifully written introduction to the most important debates in the eld. The text explains denitions and concepts of power in the clearest way I have ever read. - Richard Jenkins, Professor of Sociology, University of Shefeld, UK Power is a key issue across all aspects of social life. This text provides a clear introduction to the topic, anchoring abstract ideas in real social and historical contexts. Spanning theorists from Machiavelli to Bourdieu, the text unravels complex concepts to carefully show the relationship between power and society.
May 2012 264pp Paperback 19.99 978-0-230-24657-7
IC
Thoroughly grounded in an extensive body of international research and analysis, Managing Knowledge Work and Innovation demonstrates that knowledge work depends primarily on the behaviours, attitudes and motivations of those who undertake and manage it and not simply on the implementation of information systems technology.
Ebook IC Web
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MARKETING
Marketing Management
A Value-Creation Process 2nd edition
Alain Jolibert, Universite Pierre Mendes, France, Hans Mhlbacher, University of Innsbruck, Austria, Laurent Flores, Professor of Marketing, INSEEC Business School, France and Pierre-Louis Dubois, Universite Pantheon-Assas, France
Market-Driven Management Strategic Strategic and Operational Marketing International Marketing

3rd edition
Jean-Jacques Lambin, Professor, Universita degli studi di MilanoBicocca, Italy and Professor Emeritus, Universite Catholique de Louvain, Belgium and Isabelle Schuiling, Associate Professor, Universite Catholique de Louvain, Belgium
An Advanced Perspective
Edited by T. C. Melewar, Professor of Marketing and Strategy and Suraksha Gupta, Lecturer, both at Brunel University, UK Strategic International Marketing collates the most recent ideas, trends and original research in the theory and practice of global marketing strategy and tactics. Straightforward language and illustrative case studies feature throughout this text from the leading thinkers in the international marketing eld.
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Marketing Management offers comprehensive coverage of both strategic and operational marketing issues using contemporary global examples. It demonstrates clearly how marketing processes can contribute to the creation of value for the stakeholders of every business organization as well as for the organization itself.
Contents: PART I Creating Value Strategic Management and Marketing Strategic Positioning Step 1 Strategic Positioning Step 2 Strategic Positioning Step 3 Strategic Positioning Step 4 Strategic Branding Marketing Intelligence PART II Product Management Customer Relationship Management Advertising Other Forms of Communication PART III Distribution Management Sales Management Direct Marketing Merchandising and Logistics Promotion Pricing Decisions
July 2012 464pp Paperback 42.99 978-0-230-24095-7
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In response to the increasing complexity of markets, this book challenges the traditional, functional role of marketing departments, integrating both the strategic and operational dimensions. It offers international cases and online resources, and is ideal for MBAs and postgraduate and undergraduate students of marketing.
Contents: The Marketing Concept The Market Orientation Concept The Impact of Globalization Emerging Values and Issues Customers Needs Analysis The Customer Purchase Behaviour Measuring Customers Response Needs Analysis Through Market Segmentation Market Attractiveness Analysis Company Competitiveness Analysis
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PR Today
The Authoritative Guide to Public Relations
Trevor Morris, Visiting Professor and Simon Goldsworthy, Senior Lecturer in Public Communication, both at University of Westminster, UK
Managing Corporate Communication

A Cross-Cultural Approach
Edited by Rossella Gambetti, Assistant Professor of Corporate and Marketing Communication, Universit Cattolica del Sacro Cuore, Italy and Stephen Quigley, Associate Professor of Public Relations, Boston University, USA Corporate communication is an increasingly powerful strategic tool for connecting with a companys stakeholders. This book features contributions from leading international academics, combining a strong theoretical grounding and the latest research with a practical, managerial focus. Ideal for students and practitioners of corporate communications.
MANAGING CORPORATE COMMUNICATION

A Cross-Cultural Approach
Edited by Rossella Gambetti and Stephen Quigley
If you read just one book on PR, read this... Morris and Goldsworthy tell it how it really is. Worth more than any number of lectures. Buy it. - Francis Ingham, Director General, The Public Relations Consultants Association (PRCA), UK A comprehensive textbook which offers full coverage of PR theory and strategies, whilst also giving practical guidance for anyone in a PR role. The broad coverage tackles the tough issues in the industry, and international case studies are used to demonstrate real-world scenarios.
Contents: Preface Acknowledgements Guided Tour Understanding PR PR Ethics The Make-up of the PR Industry How to Present a PR Proposal PR Media Skills PR Events PR in the Online World Internal Communications Crisis Management Corporate Social Responsibility PR and Ethics PR and the Future Further Reading Glossary
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Contents: Preface; E.T.Brioschi & O.Lerbinger Introduction PART I: CORPORATE COMMUNICATION - CONCEPTUAL FRAMEWORK, ORGANIZATIONAL ROLE AND RESEARCH ISSUES Corporate Communication as an Academic Discipline and a Strategic Management Function; R.Gambetti Communicative Business: the Power of Corporate Communication to Manage Complexity; E.T.Brioschi Corporate Communication and Value Creation (and Destruction) in the Firms Evolutionary Process; R.Fiocca Strategic Communication and the Entrepreneurial Role of the Corporate Communication Officer; E.Invernizzi & S.Romenti Corporate Branding and Stakeholder Engagement in Corporate Communication Management: the Link Between Identity and Reputation; R.Gambetti & S.Biraghi Corporate Reputation Robustness. Towards a Better Understanding of Reputational Risk; F.Lurati The Conceptual Bridge Between Corporate and Marketing Communication; P.Kitchen Convergencies and Divergencies Between Advertising and Public Relations; D.Tena Parera & D.Roca Corporate Responsibility Disclosure and Communication; R.Gambetti & M.Giovanardi Measuring Corporate Communication: an Overview and a Model Proposal; S.Romenti Evaluating Corporate Reputation: the Link with Corporate Financial Performance; M.Schweiger & S.Raithel Current Research Frontiers on Corporate Communication: a Postmodern Qualitative Insight; G.Graffigna PART II: CORPORATE COMMUNICATION CHALLENGES AND OPPORTUNTIES IN A MARKETPLACE WITHOUT BOUNDARIES Public Relations in International Management; O.Lerbinger The Emergence of the Social Web and its Impact on Corporate Communication Practices; S.Quigley The Power of Transparency, Authenticity and Empathy as Drivers of Corporate Stakeholder Engagement; S.Quigley The New Reputation-centric CEOs and how to Counsel Them; P.Morrissey Reflections on the Power Point: Where Corporate Communications, Power, and New Computer Applications Intersect; E.Downes The Organization of the Corporate Communication Function; D.Wright From Corporate Responsibility to Shared Responsibility: The New Driver of Co-creation and Innovation; J.Yohannan PART III: BEST PRACTICES IN CORPORATE COMMUNICATION To be Confirmed Conclusion Endnote; D.Bodega & T.Fiedler References November 2012 408pp Paperback 34.99 978-0-230-34802-8
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e-marketing
Theory and Application
Stephen Dann, Senior Lecturer in Marketing, Australian National University College of Business and Economics, Australia and Susan Dann, School of Business, Australian Catholic University, Australia
Consumer Behavior
Perspectives, Findings and Explanations
John OShaughnessy, Professor Emeritus of Business, Columbia Business School, USA
This much-needed text clearly explains the importance of understanding how perspectives such as ethnopsychology, psychoanalysis and sociology construct and organize radically different understandings of the consumer. OShaughnessy is one of the few scholars in the world today equipped with the breadth and depth of vision to accomplish this daunting task and in my view, in this book, he succeeds brilliantly. - John Desmond, Reader in Management, University of St. Andrews, UK This is a unique contribution to consumer behaviour. OShaughnessy takes the reader through a range of social science literatures, unpacks the key concepts and assumptions embedded in their work, and highlights their limitations in a way that is rigorous, interdisciplinary and understandable. This is a truly thoughtful and reective contribution to the study of consumer behaviour. - Mark Tadajewski, Professor, Durham University, UK An innovative text that challenges conventional approaches while illuminating murky areas of our discipline. As a refreshing departure from the traditional topic-by-topic structure, OShaughnessy proceeds according to a discipline-by-discipline framework that embraces a pluralistic perspectivism, that challenges mainstream thinking, that claries difcult concepts, and that illuminates every corner into which he shines the light of his broadly ranging and penetratingly deep scholarship. - Morris B. Holbrook, W. T. Dillard Professor Emeritus of Marketing, Columbia University, USA A rigorously researched textbook discussing different perspectives in consumer behaviour. Drawing on real life case studies, this book enables students to critically approach and evaluate behavioural concepts.
Contents: Introduction: Perspectivism and Other Basic Notions for Understanding the Social Sciences Ethnopsychology Behaviourism Psychoanalytic Psychology Cognitive Psychology Cognitive Neuroscience Microeconomics (Rational Choice Theory) Behavioural Economics Social Psychology Sociology Cultural Anthropology
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Combining academic rigour and practical application, e-marketing brings together a theoretical framework from academic peer reviewed literature with contemporary developments in internet technology. Considering marketing theory and practice, the text demonstrates how conceptual frameworks can be applied to the e-marketing environment.
Contents: PART I: INTRODUCTION AND OVERVIEW PART II: E-MARKETING FRAMEWORKS PART III: E-MARKETING APPLICATIONS PART IV: STRATEGIC ISSUES IN E-MARKETING PART V: FUTURE DIRECTIONS A Full Table of Contents is Available at: www.palgrave.com
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Sales Management
A multinational perspective
Edited by Paolo Guenzi, Associate Professor of Corporate Economics and Management, Bocconi University, Italy and Susi Geiger, Senior Lecturer, Quinn School of Business, University College Dublin, Republic of Ireland This collection represents an unusual achievement in the literature - a genuinely rich multinational set of conceptual and empirical contributions to a better understanding of the imperatives facing sales management in the tough current environment. Nigel F. Piercy, Professor of Marketing & Strategy and Associate Dean, Warwick Business School, University of Warwick, UK Sales Management offers a global perspective on the opportunities and issues facing todays sales managers. Current textbooks have failed to move beyond the US context; Sales Management provides unique access to European and international experts, with globally relevant case studies.
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Marketing Financial Services

2nd edition
Jillian Dawes Farquhar, Professor of Marketing Strategy, University of Bedfordshire, UK and Arthur Meidan, Emeritus Professor of Marketing, Sheffield University Management School, UK

A comprehensive guide to decision making for students of nancial services marketing, or marketers working within the nancial services sector. Comprehensively revised and updated, with a new structure, many new chapters, a range of international case studies and vignettes and welldeveloped pedagogical features.
Contents: Marketing and Financial Services: An Overview The Financial Services Environment The Financial Services Customer Segmenting & Targeting the Financial Services Marketplace Information for Marketing Financial Services Relationship Marketing in Financial Services Building and Sustaining the Financial Services Brand Creating value: The Financial Services Product Pricing and Value in Financial Services Distributing Financial Services Communicating in the Marketing of Financial Services Marketing Strategies in Financial Services
May 2010 424pp Paperback 39.99 978-0-230-20118-7
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A selection of our textbooks are now available as inspection copy e-books via CourseSmart.
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INTERNATIONAL BUSINESS
International Business
Challenges in a Changing World
Janet Morrison, formerly Senior Lecturer and Programme Leader for Undergraduate International Business Degrees, University of Sunderland Business School, UK
The Global Business Environment

Meeting the Challenges 3rd edition
Janet Morrison, formerly Senior Lecturer and Programme Leader, International Business, University of Sunderland Business School, UK
Communicating Across Cultures at Work

3rd edition
Maureen Guirdham, formerly Director of the MBA Programme, City University, UK; Head of the School of Business, Westminister University, UK
A fresh, critical and global perspective on international business, this text brings key global issues to life. Packed with case studies and with unique access to articles from the Journal of International Business Studies.
Contents: PART I: THE INTERNATIONAL DIMENSION AND THE ORGANIZATION PART II: THE ENVIRONMENT OF INTERNATIONAL BUSINESS PART III: COMPETING IN THE GLOBAL MARKETPLACE PART IV: MANAGING IN THE GLOBAL ENVIRONMENT PART V: GLOBAL ISSUES AND INTERNATIONAL BUSINESS A Full Table of Contents is Available at: www.palgrave.com
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An up-to-date, comprehensive and accessible textbook that fully meets the challenges of teaching international business. - David Sunderland, University of Greenwich, UK Offering an accessible and engaging introduction to the business environment this edition of Janet Morrisons highly successful textbook explores the economic, political, social, legal, cultural and technological dimensions that affect businesses. Includes new coverage of emerging economies and the 2008 economic crisis.
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Examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds. Fully updated with the latest research, this makes an ideal core text.
Contents: PART I: CULTURE AND COMMUNICATION AT WORK PART II: INTERCULTURAL COMMUNICATION AT WORK PART III: EXTENSIONS AND APPLICATIONS A Full Table of Contents is Available at: www.palgrave.com
May 2011 416pp Paperback 38.99 978-0-230-28369-5
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Communication Across Cultures

Edited by Elizabeth Christopher, Honorary Associate of Macquarie University, Australia This book is both academically informed and superbly written. A must-read for anyone studying, researching or teaching communication across cultures. It provides a revealing and clear snapshot of how organizations really work across cultures and around the planet. Grounded in research and rich with in-depth case studies, this book delivers masterful analysis woven through engaging narrative. - Siew Mee Barton, Deakin University, Australia Elizabeth Christopher has done an excellent job in bringing together an impressive array of very competent scholars who are diverse in their academic disciplines, background of life experience, and geography location to address the issues of communication across cultures in a fresh way. Every reader will gain from this insightful and perceptive collection on an enormously complex topic presented clearly yet without oversimplication. - Larry E. Smith, Executive Director of The Global Challenge Program, USA A new textbook exploring communication in international management. Provides a comprehensive overview of the eld, summarizing the key theoretical perspectives and introducing students to the multi-cultural big picture in which global business operates. Experts provide a wealth of cases and other learning and teaching resources.
Contents: PART I: THE FIRST DIMENSION OF COMMUNICATION ACROSS CULTURES: DIFFERENT VOICES Leading and Motivating Across Cultures Like and Unlike: Different Communication Styles Noise and Silence: Verbal and Nonverbal Communication PART II: THE SECOND DIMENSION: COMMUNICATION AT WORK The Micro-Environment of Diversity at Work: Gender Factors and Minority Roles in Workplace Communication I Dont Like It Here: Culture Shock and Adjustment Learning and Teaching Across Cultures PART III: THE THIRD DIMENSION: GOING GLOBAL Command and Control: International Negotiations and Alliances Communication Webs and Organisational Networks PART IV: THE FOURTH DIMENSION: COMMUNICATION MEDIA Voices in Cyberspace: Messages by Mass Media Actions Speak Louder Than Words: Ethical Behaviour, Social Responsibility and Protecting the Environment
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Managing Cross-Cultural Communication

Principles & Practice
Barry Maude, formerly Senior Lecturer, University of Staffordshire, UK
Accessible and lively introduction to the management of crosscultural communication for undergraduate and postgraduate business students. Drawing on the latest research and incorporating the authors own extensive experience of working in different cultural settings, it addresses the core theory and practice. An essential course companion.
Contents: PREFACE PART I: PRINCIPLES What is Culture? Cultural Values in Business and Society Language Matters Nonverbal Aspects of Crosscultural Communication Prejudice and Stereotypes PART II: PRACTICE Expatriate Performance Crosscultural Adjustment Developing Cross-cultural Skills Communicating Across Cultural Distance Managing and Working in Multicultural Teams Cross-cultural Meetings and Negotiations Cross-cultural Interviews and Selection
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OPERATIONS MANAGEMENT
Essential Operations Management

Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Kingston University, UK and Terry Hill, Emeritus Fellow, University of Oxford, UK
Operations Management
3rd edition
Alex Hill, Principal Lecturer, School of Business Strategy and Operations, Kingston University, UK and Terry Hill, Emeritus Fellow, University of Oxford, UK
This is an excellent introduction to Operations Management and a must have text for undergraduates. The book contains an array of contemporary, relevant and engaging cases which make the study of Operations Management both enjoyable and stimulating. - Des Doran, Brunel Business School, Brunel University, UK From two highly respected authors in the eld, Essential Operations Management provides a concise, student-friendly overview of operations management, striking a balance between coverage of the service and manufacturing industries that reects current trends and supported by well-developed international case studies and learning features.
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This state-of-the-art textbook sets a new standard in clarity of exposition and elegance of design. Bristling with concepts and diagrams, insights and examples, critical reections and study activities, it will be both a joy to use and a source of continuing inspiration for teachers and students alike. If only more business books were such a delight to read! - Jules Goddard, Fellow, Centre for Management Development, London Business School, UK The structure of the book ows really nicely. The book adopts a very accessible approach and makes extensive use of visual representations of key concepts. Each chapter includes very good number of cases to support the conceptual discussions. The cases are not only just relevant but, as importantly, talk about recent practices seen in industry. - Tolga Bektas, Senior Lecturer and Module Leader in Operations Management, School of Management, University of Southampton, UK
The reader-focused learning features, including the executive summary features and short cases, illustrate the importance of each topic and are really engaging and well-articulated. - Luisa Huaccho Huatuco, Lecturer in Operations and Business Processes, University of Leeds, UK
Ideal for courses requiring an in-depth yet accessible guide to operations management, this edition has been fully updated to provide coverage of service and manufacturing industries that reects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world.
Contents: Managing Operations Operations Strategy Managing People Designing and Developing Services & Products Designing Service Delivery Systems Designing Manufacturing Processes Location and Layout Managing Capacity Operations Scheduling & Execution Managing Quality Managing Inventory Managing the Supply Chain Analysing Operations Improving Operations Corporate Social Responsibility
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IT FOR BUSINESS
eBusiness
2nd edition
Paul Beynon-Davies, Professor of Organizational Informatics, Cardiff Business School, Cardiff University, UK
Knowledge Management
Organizing Knowledge Based Enterprises
Igor Hawryszkiewycz, Professor of Computing Sciences, University of Technology, Australia
eBusiness provides an insightful and current text book on E-business thinking which will be of value to educators, students and industry practioners. The book is suitable for both generalists and specialists in its coverage of the subject matter. The text provides a detailed overview of E-business interspersed with case studies to illustrate meaning via practical examples. - Paul Jones, University of Glamorgan, UK This thoughtful book offers a systematic and comprehensive approach to the popular subject of eBusiness. Parallels are drawn from a wider perspective and encourage the reader to consider the problem domain from an original and more inclusive point of view. - Natalia Beloff, University of Sussex, UK e-Business provides an accessible overview of e-business and its role in transforming organizations. It takes a global perspective and discusses the impact of technology within both the private and public sectors. A strong underpinning in systems thinking is used throughout to demonstrate the practical implications for modern organizations.
Contents: Preface The E-Business Domain PART I: BUSINESS AND SYSTEMS Systems Human Activity Systems Information Systems Back-End Information Systems Infrastructure Front-End Information Systems Infrastructure PART II: THE TECHNICAL INFRASTRUCTURE FOR E-BUSINESS Access Devices and Channels Electronic Delivery of Goods and Services The Internet The Web Back-End ICT Infrastructure Front-End Infrastructure Data Security PART III: ENVIRONMENT The Economic Environment The Social Environment The Political Environment PART IV: E-COMMERCE E-Commerce B2C E-Commerce B2B E-Commerce C2C E-Commerce E-Marketing E-Procurement PART V: THE SOCIAL INFRASTRUCTURE FOR E-BUSINESS E-Business Planning E-Business Strategy E-Business Management E-Business Development E-Business Evaluation Bibliography Glossary Index
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Demonstrates how knowledge management can be used to enhance business processes and focuses on the need to develop collaborative knowledge networks, which are increasingly global in nature and which support people with the technology needed to work across distance to foster the innovation needed to remain competitive in global environments.
Contents: PART I: KNOWLEDGE MANAGEMENT WITHIN BUSINESS COMMUNITIES NIZING FOR KNOWLEDGE MANAGEMENT PART IV: SUPPORTING TECHNOLOGIES A Full Table of Contents is Available at: www.palgrave.com
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An Introduction to Information Systems

David Whiteley, Senior Lecturer, Manchester Metropolitan University, UK
Information Technology Project Management

Bennet P. Lientz, Professor, UCLA Anderson School of Management, USA
The clarity will hit the market it is aimed at. It is a very well written and constructed book. It is not overly technical, the language is appropriate and provides the reader with a clear understanding of the topic discussed...I will be recommending this book. It will meet the requirements of my students very well. - Alistair Beere, Liverpool Business School, Liverpool John Moores University, UK The approach is good and suitable for my students who do not have a strong computer science/maths background. It doesnt make assumptions about how much background knowledge they have...Very strong information, well explained and detailed, not much left out at all in the topics a good coverage of the necessary content with engaging easy to understand case studies. Marie-Louise van der Klooster, Deakin University, Australia A clear, student-friendly and engaging introduction to how information technology is used in business. Featuring several case studies, video interviews, thorough pedagogy and completely up-to-date chapters, this textbook will be a core resource for undergraduate students of Business Information Systems, a compulsory module in business degrees.
Contents: PART I: ENTERPRISE INFORMATION SYSTEMS Information Systems The IS Business Environment IS Organisation and Management PART II: INFORMATION SYSTEMS IN BUSINESS Corporate Systems e-Business Systems PART III: COMPUTER SYSTEMS Computers and IT Data and Information Files and Databases Networks and Computer Security PART IV: SYSTEMS ANALYSIS AND DESIGN The System Development Lifecycle System Analysis and Design Toolbox Implementing the IS PART V: INFORMATION SYSTEMS AND SOCIETY Computing, the Law and the Environment The Information Society
April2013 416pp Paperback 44.99 978-0-230-37050-0
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Lientz has produced a focused book that will provide a signicant contribution to the IT project professional and the IT project management student. Its unique structure provides an excellent guide for the implementation of project management tools and techniques in IT, offering a pragmatic balance between project methodologies, experience, and common sense. - Christos Tsinopoulos, Lecturer in Operations and Project Management, Durham University, UK A comprehensive overview of the management of IT projects. Grounded in the latest research, it offers practical tools and techniques to help students at every stage of the project, from initial planning through to trouble-shooting specic problems. Ideal for undergraduate, postgraduate and MBA students taking a course in project management.
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ENTREPRENEURSHIP & SMALL BUSINESS
Corporate Entrepreneurship
Entrepreneurship and Innovation in Large Organisations 3rd edition
Paul Burns, Professor of Entrepreneurship, University of Bedford Business School, UK
Entrepreneurship & Small Business

Start-up, growth & maturity 3rd edition
Paul Burns, Professor of Entrepreneurship, University of Bedford Business School, UK
This book offers detailed coverage of research into corporate entrepreneurship in conjunction with comprehensive insights into management practices. The book effectively captures the challenges of leadership, architecture, strategy and innovation that are associated with the pursuit of corporate entrepreneurship, and provides a wealth of research-based and practice-based guidance to resolve these challenges. An excellent and valuable resource for educators, students and practitioners alike!- Mathew Hughes, Reader in Entrepreneurial Management, Durham Business School, Durham University, UK An excellent book that combines a profound understanding of theory with practical guidance on developing entrepreneurial skills. This book is an incredibly useful manual for anyone who aspires to an entrepreneurial career in established companies. - Catherine L. Wang, Professor, PhD Programme Director, School of Management, Royal Holloway, University of London, UK This innovative text considers the personal qualities of successful entrepreneurs and the manner in which they do business. It demonstrates how these qualities can be replicated to form an organizational architecture that encourages entrepreneurship at all levels within a company.
Contents: PART 1: THE ENTREPRENEURIAL DNA The Entrepreneurial Revolution Entrepreneurial Character Entrepreneurial Architecture PART 2: LEADING AND MANAGING THE ENTREPRENEURIAL ORGANISATION Entrepreneurial Leadership Creating the Entrepreneurial Culture Building the Entrepreneurial Organisation Managing the Entrepreneurial Organisation PART 3: STRATEGIES FOR THE ENTREPRENEURIAL ORGANISATION Entrepreneurial Strategies/ Lifecycle and Portfolio Strategies Developing Strategies for Growth/ Entrepreneurial Ethics PART 4: ENCOURAGING CREATIVITY AND INNOVATION Entrepreneurial Innovation Encouraging Creativity Encouraging Marketing and Product Innovation
December2012 544pp Paperback 42.99 978-0-230-30403-1
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This successful text synthesizes good management practice for students and encourages and develops entrepreneurial skills via a clear structure and accessible presentation.
Contents: PART 1: ENTREPRENEURSHIP Entrepreneurship in the Twenty-first Century Entrepreneurs and Ownermanagers Innovation and Entrepreneurship Social and Civic Entrepreneurship PART 2: START-UP Developing Creativity and the Business Idea Evaluating the Business Idea Launching the Business International Entrepreneurship Running the Business Financing the Business PART 3: GROWTH Planning for Growth New Products and Services Growing the Business Developing the Business Plan Exit: Failure and Success PART 4: MATURITY The Family Firm From Entrepreneur to Leader Corporate Entrepreneurship
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Understanding Enterprise
Entrepreneurship and Small Business 4th edition
Simon Bridge, Visiting Professor and Ken ONeill, Emeritus Professor, both at University of Ulster, UK
An Introduction to Franchising
AN INTRODUCTION TO FRANCHISING
Robert Webber
Perspectives in Entrepreneurship
A Critical Approach
Edited by Kevin Mole, Lecturer, Centre for Small and Medium Sized Enterprises, Warwick Business School, University of Warwick, UK and Monder Ram, Professor of Small Business, De Montfort University, UK An alternative to the how to entrepreneurship textbooks which offer practical business plans. This book is a higher level textbook offering different critical perspectives on entrepreneurship as an academic discipline, written for students by top academics and researchers in their respective elds.
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Robert Webber, Senior Lecturer, Franchising and Entrepreneurship, De Montfort University, UK
This book is a tour de force in the study and practice of entrepreneurship. It offers new perspectives in a fresh, innovative way and challenges old thinking. A must for students and academics. - Spinder Dhaliwal, Senior Lecturer in Entrepreneurship, Surrey Business School, University of Surrey, UK This comprehensive guide to the key facts, ideas, and theories about enterprise and entrepreneurship considers their relation to small business and discusses measures taken to promote them. The authors outline the importance of the small business sector and consider the cultural, political and economic inuences on business growth.
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A very useful book for anyone interested in the practice of franchising...provides the reader with a balanced view of both franchise partners considerations, and this is what it takes to be a successful franchisor or franchisee! - Evelien Croonen, University of Groningen, The Netherlands A practical, applied textbook offering an introduction to the world of franchising from the perspectives of both the franchisor and franchisee. clear. It is a unique text for use by students studying franchising, or by students or practitioners interested in buying a franchise or in franchising their business model.
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INNOVATION MANAGEMENT
Technology Management
Activities and Tools
Dilek Cetindamar, Professor,Sabanci University, Turkey, Rob Phaal, Head ,Centre for Technology Management, Institute for Manufacturing and David Probert, Reader in Technology Management, Centre for Technology Management, both at University of Cambridge, UK
Innovation Management
Strategy and Implementation using the Pentathlon Framework 2nd edition
Keith Goffin, Professor of Innovation and New Product Development, and Rick Mitchell, Visiting Professor, both at Cranfield School of Management, UK

This is a practical textbook with a strong management focus that denes the role of technology management within an organization. It contains well developed pedagogical features and numerous case studies, and will appeal to MBAs and postgraduate and undergraduate students of business and engineering.
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Designed for students on MBA and executive education courses, this practical text uses a pentathlon framework for discussing key issues. The authors provide pragmatic tools for the effective management of innovation and develop strategies for improving performance in both service and manufacturing companies.
Contents: Key Aspects of Innovation Management Innovation and Economics Contrasting Services with Manufacturing Developing an Innovation Strategy Generating Creative, Customer-focused Ideas Prioritization: Selecting and Managing the Portfolio Implementation Creating an Innovative Culture Boosting Innovation Performance The Future of Innovation Management
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BUSINESS ETHICS & CORPORATE SOCIAL RESPONSIBILITY
Governance and Social Responsibility

International Perspectives
Gler Aras, Professor, Yildiz Technical University, Turkey and David Crowther, Professor of Corporate Social Responsibility, Leicester Business School, De Montfort University, UK
Business Ethics in Action

Seeking Human Excellence in Organizations
Domenec Mele, Professor and Chairman, Department of Business Ethics, IESE Business School, University of Navarra, Spain
The Ethical Business

Challenges and Controversies 2nd edition
Kamel Mellahi, Professor of Strategic Management, University of Sheffield, UK, Kevin Morrell, Associate Professor of Governance,University of Warwick, UK and Geoffrey Wood, Professor in Human Resource Management, The University of Sheffield, UK
A rigorous introduction to CSR which explores the variety of perspectives and debates, incorporating an international orientation throughout. The text will give students a rm underpinning theory in which to understand the key debates and issues.
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It is argued that, without neglecting efciency or prots, human well-being should be the rst priority of every business. Business Ethics in Action defends the need to orient business to people. Through case studies and pedagogy, this book aids students to apply the foundations and principles of business ethics to real world situations.
Contents: PART I: INTRODUCTION TO BUSINESS ETHICS PART II: THE INDIVIDUAL WITH THE ORGANIZATION PART III: MANAGERIAL ETHICS PART IV: ORGANIZATIONAL ETHICS A Full Table of Contents is Available at: www.palgrave.com
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An excellent balance between theory and application with good philosophical underpinning. - Carole Parkes, Senior Lecturer, Work and Organisational Psychology Group, Aston Business School, UK The second edition of The Ethical Business has been updated with new chapters focusing on the symbiotic relationship between business and the environment. New case studies have been developed to increase the practical application of ethical themes within the workplace. A critical analysis of contemporary issues in business ethics.
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RESEARCH METHODS, STUDY SKILLS AND REFERENCE
Business Research
A Practical Guide for Undergraduate and Postgraduate Students 3rd edition
Jill Collis, Director, Accounting and Auditing Research Centre, Brunel University, UK and Roger Hussey, Dean, Guangzhou International Business School, China

A practical, concise guide covering the entire research process from reviewing the literature to writing up results. It has balanced coverage of quantitative and qualitative methods and a practical troubleshooting section. It provides all the tools needed to successfully embark on research and applies theories to real life scenarios.
Contents: Preface Understanding research Making academic decisions Dealing with practical issues Identifying your research paradigm Choosing a methodology Searching and reviewing the literature Writing your research proposal Collecting qualitative data Analysing qualitative data Collecting data for statistical analysis Analysing data using descriptive statistics Analysing data using inferential statistics Writing up the research Troubleshooting Glossary References Index of names Index of subjects
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BANKING, FINANCE & ACCOUNTING
International Finance
4th edition
Keith Pilbeam, Professor of International Economics and Finance, City University London, UK
Finance & Financial Markets

3rd edition
Keith Pilbeam,Professor of International Economics and Finance, City University, London, UK
International Finance is an established and internationally renowned introduction to the subject for undergraduate and postgraduate students. It draws on recent events to provide comprehensive coverage of traditional theories and new research relating to the balance of payments, exchange rate determination and the international monetary system.
Contents: Introduction PART I: BALANCE OF PAYMENTS THEORY AND PRACTICE The Foreign Exchange Market The Balance of Payments Elasticity and Absorption Approaches to the Balance of Payments Macroeconomic Policy in an Open Economy The Monetary Approach to the Balance of Payments PART II: EXCHANGE RATE DETERMINATION: THEORY, EVIDENCE AND POLICY Purchasing Power Parity and Floating Exchange Rate Experience Modern Models of Exchange Rate Determination The Portfolio Balance Model Empirical Evidence on Exchange Rates Fixed, Flexible and Managed Exchange Rates PART III: THE INTERNATIONAL MONETARY SYSTEM The International Monetary System The Eurocurrency and Eurobond Markets Currency Derivatives: Futures, Options and Swaps International Policy Coordination International Debt Crises The European Monetary System and European Monetary Union Currency Crises and the East Asian Financial Crisis The Subprime Mortgage Crisis Further Reading and Resources
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Comprehensive, student-friendly text... provides a terric introduction for students on economics, nance and business programmes. - John Goddard, Professor of Financial Economics, Bangor University, UK Finance & Financial Markets is a comprehensive and accessible introduction to nance, making the operation of nancial institutions, markets and instruments readily understandable for students on business, economics and nance courses and those wanting to understand the workings of the nancial world.
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An Introduction to Global Financial Markets

7th edition
Stephen Valdez, formerly Director of Profile Financial Training Plc. and Phillip Molyneux, Professor of Banking and Finance, Bangor Business School, Bangor University, UK
Corporate Governance
Theory and Practice
Carol Padgett, Lecturer in Finance at the ICMA Centre, University of Reading, UK
Ever wondered how you and your students could navigate global nance without a PhD in math? This book is your answer. Molyneux and Valdez cut unnecessary jargon and get straight to the concepts that matter. I know of no better way to familiarize students with the nuts and bolts of twenty-rst century nancial markets. - Daniel Mgge, Center for European Studies, Harvard University, USA and University of Amsterdam, The Netherlands The more of Valdez and Molyneux I read the more impressed I become. Any students working through this book will gain an excellent grounding in the fundamental features of modern nancial markets. - Les Short, School of Accounting, Financial Services and Law, Edinburgh Napier University, UK This is essential reading for anyone studying how global nancial markets work, and, more importantly, looking for insights as to how they may work in the future. An indispensable resource for all nance professionals. - Simon Thompson, Chief Executive, Chartered Banker Institute This book describes the various nancial sectors in clear, easy to understand terms. It provides a broad and balanced introduction to nancial markets across the world and comprehensive coverage of commercial and investment banking, foreign exchange, money and bond markets, stock markets and derivatives products.
Contents: PART I: INTRODUCTION The Debt Merry-go-round PART II: BANKING Banking Background The Role of the Central Bank Commercial Banking Investment Banking PART III: SECURITIES MARKETS The Money and Bond Markets Stock Exchanges Hedge Funds and Private Equity Financial Crisis PART IV: FOREIGN EXCHANGE AND EUROPEAN ECONOMIC AND MONETARY UNION Foreign Exchange European Economic and Monetary Union PART V: DERIVATIVE PRODUCTS Traded Options Financial Futures Other Derivative Products PART VI: THE NEW TIGER ECONOMIES The New Tiger Economies: China and India PART VII: Trends in the Global Financial Markets Key Trends
New IC Web
This book presents an international treatment of corporate governance, supported by relevant regulation and case studies. Ideal for undergraduate and postgraduate students of business, management, nance, accountancy and law.
Contents: The Scope and Nature of Corporate Governance Ownership The Board of Directors Stakeholders Remuneration The Market for Corporate Control Regulation Communication and Disclosure Corporate Governance in Emerging Markets Conclusion
IC Web
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Public Finance and Public Policy

4th edition
Jonathan Gruber, Professor of Economics, Massachusetts Institute of Technology, USA
Personal Finance
2nd edition
Edited by George Callaghan, Ian Fribbance and Martin Higginson, all Lecturers in Economics, The Open University, UK The second edition of this successful introductory personal nance text. Its innovative approach of distilling important, but complex, concepts into a useable form and relating them to actual experience make it a must have book for anybody that wants their money to work as hard as they do!
Contents: Contributors Foreword Acknowledgements Introduction Setting the Context; A.Shipman Income; G.Callaghan Expenditure and Budgeting; M.Higginson Debt; M.Upton Savings and Investments; J.Lowe & J.Rutterford Housing and the Financial Balance Sheet; G.Callaghan & I.Fribbance Pensions; J.Lowe Sharing and Caring; S.Himmelweit Insurance and Life Events; I.Fribbance Personal Finance: The Changing Context; G.Callaghan & M.Higginson Glossary Index
Business Accounting
An Introduction to Financial and Management Accounting 2nd edition
Jill Collis, Director, Accounting and Auditing Research Centre, Brunel University, UK, Andrew Holt, Principal Lecturer, Accounting, Kingston University,UK and Roger Hussey, Dean, Guangzhou International Business School, China
Public Finance and Public Policy was the rst text to reect current realities of public nance, with emphasis on empirical work and coverage of transfer programs and social insurance. The fourth edition is fully updated including coverage of new debates on EPA policy, global warming, school choice programs and the Job Creation Act of 2012.
Contents: PART I: BACKGROUND PART II: EXTERNALITIES AND PUBLIC GOODS PART III: SOCIAL INSURANCE AND REDISTRIBUTION PART IV: TAXATION IN THEORY AND PRACTICE A Full Table of Contents is Available at: www.palgrave.com
February 2013 700pp Hardback 74.99 978-1-4292-7845-4
Business Accounting covers nancial and management accounting in an accessible, non-technical style that is particularly suitable for undergraduate students of business and nance and MBAs. The active-learning approach seeks to convey the ability to understand and evaluate nancial information for a range of business services.
IC Web
Published by Worth Publishers

New IC Web
Published in association with The Open University

IC Web
32
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