DESIGN PHILOSOPHY

Honeywell -Idiom Workshop 19-20 February 2013

The People

25
Participants HTS Senior Leadership team
Idiom Design &Consulting Ltd.

HTS T eam Facilitators Utkarsh BIradar

Head of Design Cell

Idiom T eam Facilitators Sonia Manchanda Avy Verghese Raji Math

Founder Director, Idiom and Dream In

Idiom T eam Designers

(aligned to each team)

Nandini Navre
Graphic Designer

Pooja Dhawan
HR, Organization Development & Learning

Design educator, Dream In

Mereen Jose
Graphic Designer

Mitun Chakraborty

Senior Graphic Designer

Nishant Wazir
Product Designer

Pooja Mehta

Senior Design Manager

Nivina Hameed
Graphic Designer

Intent
To design an experiential workshop on design thinking for the mid senior leadership team at Honeywell Technology Solutions. The Brief The workshop brief required it to be an experiential learning session where the participants learn about, and subsequently apply design thinking tools such as the voice of the customer and insight building. These design thinking tools were applied within the context of the work done at Honeywell Technology Solutions.

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Pre Work

A set of tools were shared with all participants prior to the workshop. The participants were asked to fill in the tools and return them. This information was then used to model workshop challenges.

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Pre Work Tool 1 : My Customer Journey Tool

Take the tediousness out of shopping.

Reduce time?

shopping

Be the customer and record your journey. Jot down your feelings, insights, and observations.

Occupy time while women shop

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Pre Work Tool 2: Professional Goals & Challenges Tool

Record your professional goals and challenges as a Honeywell employee

LEARN. UN-LEARN. RE-LEARN.

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Pre Work : Honeywell T echnology Flags

Document existing Honeywell Technologies and explain the technology and its function. Also create what if scenarios for the technology.

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Pre Work Tool 3 : Honeywell T echnology Flags

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Day 1

A Day of Going Backwards: Learning by Absorbing

Knowledge Sharing Foodhall Design Journey

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Day 1: Knowledge Sharing

Idiom shared its way of design thinking questions such as what we do with design thinking and how we do design thinking, were addressed. How design acts as a catalyst to create lasting value and change for as many numbers as possible, delivered with speed, skill and imagination. We then shared our design thinking process for Foodhall.

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Discipline

Curiosity

Courage

Focus

Day 1 : T eam Formations

Niyam

Jigyasa

Sahas

Dhyana

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Day 1 tool 1 : Foodhall Design Journey

Get out of your shoes and get into the customers shoes, observe, and experience the store features and record your journey and map your intuition. Using this, each team is to arrive at an insight or an idea and that should be translated into a feature service, design or business. This feature has to be meaningful and should add value for both customer and client.

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 Idiom Design &Consulting Ltd.

Day 2

A Day of Going Foward: Learning by Doing

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Day 2 : Foodhall Design Challenge Presentations

Each team presented their insights, ideas and features and team Dhyanas idea / feature was voted the best.

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Increasing Customer Knowledge

Food Pairing?

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Day 2 :Design Challenge Brief

Challenges were shared and explained to the teams. These challenges were designed using the information gathered from the pre work tools: the journey, Honeywell technology flags and each participants personal goals and challenges.

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 Idiom Design &Consulting Ltd.

 Idiom Design &Consulting Ltd.

Day 2 tool 1: Insights

An exercise to map observations, customer needs and come up with a key human insight. These observations and insights were recorded on the insighter sheet. Each team also had to come up with an idea starter for their respective challenges.

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Day 2 tool 1: Insights

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Insighter Sheet : T eam Sahas

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Day 2 tool 2: Idea Mapping and Expanding

Expand the idea, using tools like story telling, picture collage and sketches.

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 Idiom Design &Consulting Ltd.

Day 2 Tool 3: Implementation - Bring The Idea Alive

Sell your ideas to the panel - Suresh Venkatarayalu as the Venture Capitalist , Sonia and Girish as Angel Investors and Utkarsh as the CEO of Honeywell. Prototype the idea, use story telling, enactment or use videos to bring it alive and to make it transformational. The participants also played roles while bringing the idea alive.

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Enactment

Outcome Oriented

New Challenges New Opportunities

Role-playing

Competitive to Collaborative

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 Idiom Design &Consulting Ltd.

Conclusion A session that unlocked the creative side of brilliant, logical minds - aimed at creating new possibilities and avenues through the challenges underatken. The goal of the workshop was not purely academic but to also act as a stepping stone to adopting and implementing design thinking at HTS and creating an outcome orientated work environment that results in innovative technology products..

Thank You.

Idiom Design &Consulting Ltd.