PERFORMANCE MANAGEMENT MU0016

1. The PM process starts with setting _____ goals a. Organizational b. Individual c. Departmental

d. Performance

2. PM is a __process and continues throughout the life of the organization while PA is _ in nature a. Dynamic; rigid b. Lengthy; simple c. Constant; episodical d. Elaborate; compact 3. ______ is the first step in getting human resources to the firm a. HRP b. Selecting c. Recruiting d. Inducting 4. The two key elements in so far as work environment or performance at work are clarity of goals and ____ a. KRAs b. Feedback c. Responsibilities d. None of the above 5. Which of these is not a performance dimension? a. Focus dimension b. Input dimension c. Neither (a) nor (b) d. Both (a) and (b) 6. Clear goals are ____ a. Unambiguous b. Well defined c. Detailed d. Precise

7. Which of these is not one of the five principles of goal setting? a. Simplicity b. Challenge c. Task Complexity d. All of the above are part of the five principles 8. A control system has at least ___ elements a. 2 Critical b. Five c. Four d. Performance oriented 9. Standards are __________ levels of performance specifications or excellence a. Predefined b. Distinct c. Strategic d. Specific 10. This component is a method to shift the behaviour to the desired level or to the goal a. Contributor b. Elaborator c. Selector d. Effector 11. ______ focuses on feedback as a means of shaping behaviour a. Benchmarking b. Control theory c. Gap fulfilling d. None of the above 12. ____ appraisal is most advantageous when developmental needs are considered a. Subordinate b. Supervisory c. Peer d. 360 degree 13. Self-directed feedback is one of the best means of identifying and understanding _______ a. Perceptual differences b. Performance parameters c. Improvement plans d. None of the above

14. Over criticism of previous systems or plans with reference to performance management is called a. Dissection b. In-depth analysis c. Condemnation d. Fault finding 15. _______ cannot be a substitute for managing a poor performer a. Role substitution b. Demotions c. Multi-rater feedback d. None of the above 16. Social learning theory was extended by _____ in _____ a. Abraham Maslow; 1965 b. John Miller; 1957 c. Gary Hammond; 1959 d. Albert Bandura; 1962 17. Informational justice is the justice a person get for ___ a. Feedback b. A decision c. A set system d. Outcomes 18. The idea of organizational justice stems from ______ theory of Adams a. Cognitive b. Distribution c. Equity d. None of the above 19. Affect may serve as ______ of organizational justice perceptions. a. An Antecedent b. Outcome c. Mediator d. All of the above 20. Engagement means feeling of ___ to the organization a. Association b. Oneness c. Collaboration d. Loyalty