Graham Morrison

19 Bylanes Close, Cuckfield,

Haywards Heath, West Sussex. RH17 5HB
Tel No 01444 455453
Email grahammorrison@aol.com
PROFILE
A dynamic professional, proficient in business strategy and operations, finance and
administration. Excellent troubleshooting skills to ensure high levels of internal and
external customer satisfaction. Good communicator at all levels. Capable of quickly
adapting to changing environments. Flexible committed individual. Well motivated,
personable and highly organised competent team member. Always prepared to go the’
extra mile’.

Key Skills
 Managing the finances and improving profitability. Looking at the longer term
strategy to take a business forward through prepare business plans to reflect
opportunities for additional services and present to stakeholders.
 Observance of all requirements of the Data Protection Act and Access to
Medical Records Act and dealing with requests for information covered by the DPA.
 Administrate and supervise internal audits for Health and Safety, Data
Protection Act compliance and security of premises.
 Manage and motivate 40 staff through training and high degree of
communication resulting in a well rounded flexible team. HRM experience gained
over 15 years.
 Promoting Health and Safety in the workplace through formal and informal
training staff
 Proficient in IT hardware, software uploading and maintenance.
 Very experienced with MS Office 2007 to advanced level in Excel, and book-keeping
software such as QuickBooks and bespoke software.
 Excellent diplomacy and customer service skills.
 Overseeing ‘Change’ in the light of legislation, market conditions and clients’ needs.

Employment Record
Business Operations Manager,
Own Care Home in Shropshire then West Sussex, 1991 to April 2004
Interim General Manager, Royal Air Forces Association, August 2004 to Jan 2005
Interim Business Support Manager, Barchester Healthcare, September 2008 to January 2009.
Responsible for all aspects of business strategy, financial
management, HRM and training. Promoting a Safe working
environment through Health and Safety.

 Maximise revenue through high product exposure marketing and exploring opportunities for
other services.
Investigate viability of expansion of services and draw up business plans to reflect the
proposal. Present same to stakeholders.
  Manage Change in the light of new legislation positively and encourage staff to embrace
change positively.
 Identify, design and promote additional services to serve the community and promote the
business. Comply with legislation specific to the Care sector and general legislation including
Employment, Health and Safety and Data Protection.
 Plan and deliver training to staff in all aspects of Health and Safety elements of Care Practice.
Ensure staff read and understood the policies procedures.
 Audit all systems to identify training needs, staff understanding of their role, especially
following changes to legislation.
Business Operations Manager, cont’d
 Produced policies & procedures to reflect legislation, Best Practice and the needs of the
clients. Ensured staff read and fully understood the policies and procedures.
 Manage change through excellent communication, forums; embrace conflict and evaluate
suggestions and comments from those responsible for implementing the changes during the
decision-making process.
 Devise or source training Health and Safety and Care Practice and deliver to staff.
 Liaise with service users and their relatives and advocates.
 Resolve any complaints to the satisfaction of the complainant. Record complaint and
outcome. Identify training needs arising from complaint.
 Recruit, interview and appoint staff. Conduct PDR’s during the probationary period and then
annually. Discuss and agree PDP’s. Act on agreed coaching, mentoring and training, thereby
support and empower staff.
 Manage a staff of 40, sensitively and diplomatically.
 Procure and manage IT hardware and software. Upload new software and download drivers
as required. Coordinate training as appropriate. Arrange for regular back-ups of data.
 Draw up Disaster Recovery Plans for IT, failure of utilities, Fire, Viral Epidemic.
 React appropriately to medical emergencies and accidents. Record and report as required.
 Maintain the building through planned maintenance and ad hoc repairs. Liaise with
stakeholders regarding the impact of major repairs.
 Negotiate rates for Insuring the Building, contents cover, Public Liability and professional
malpractice.

Finance Manager, 07/2008 to date. Patterson Portfolio Ltd, Burgess Hill.

Responsible for Managing the finance department; reporting financial viability of
purchasing property.
 Running payroll accurately and resolving queries.
 Reconciling Bank accounts and reporting on and managing cash flow on a daily basis.
 Excellent credit control.
 Preparing budgets.
 Reporting on variances on a periodic and ad hoc basis.
 Adapting modelling to take account of variances.
 Preparation of financial and KPI reports.
 Substantially improve the finance systems to give accurate information on a daily
basis.
 Control budgets by closely monitoring expenditure.
 Devise spreadsheets for KPI’s and future budget projections.
 Review the usefulness of specific KPI’s and in some instances dropped them unless
certain criteria occurred.
 Use the resulting KPI results to focus on problem areas; reinforce satisfactory areas
and guide future services of the business.

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Health Care
Regional Trainer, interim, Shaw HealthCare (Sussex) Ltd, Jan 2006 to Nov 2006
Responsible for delivering courses relating to the Rights of Service Users;
Care Practice; Health and Safety.
 Deliver induction training as per SHAW policy in compliance with Skills for Care, including
Responsibilities of Staff; Principles of Care, Effective Communication Assisting residents
with their Daily Living Needs, Confidentiality, Complaints handling;
 Devise and deliver and continually update courses to SHAW staff at different venues in
Health and Safety in the Workplace.
 Deliver courses on Risk Assessing including balancing ‘Protecting the resident and their
Right to take risks in Daily Living’, POVA and Whistle-blowing, Understanding attitudes,
prejudices that affect staff behaviour and their care Practise. Understanding Dementia;
Challenging Behaviour.
 Source courses through WSCC and NESCOT for NVQ in Care at Levels 2, 3 and 4; and
through specialists for Alzheimer’s, Activity organisers.
 Assist Home Managers in Risk assessing case by case, with the consent and the co-operation
of the service user and advocate.

Health Care, 04/1991 to 07/2007

Team Leader, Interim Shaw HealthCare (Sussex) Ltd Nov 2006 to July 2007
Responsible for leading a team of Care staff and ensuring the personal care
needs of the residents were met appropriately. Giving coaching and guidance to
care staff to make certain that the Rights of the Resident are maintained.
 Ensure Care Plans were maintained with relevant information.
 Take the lead where accidents, illnesses or incidents occur. Making sure that all reports
associated with the type of occurrence have been completed in full including Reg 37 reports,
where applicable, Incident/Accident forms, Care Plan notes in correct sections, and informing
relatives named in the Care Plan.
 Inform care staff of changes to residents needs on a shift by shift basis with regard to dietary
needs or exclusions, medical appointments and escort duty.
 Attend to residents Daily Living Needs

Building Surveying 1974 to 1991

Senior Building Surveyor, County of Avon, 1988 to 1991
Building Surveyor, Metropolitan Police, London, 1985 to 1988
Responsible for leading a team of surveyors in delivering a first class service to
Establishment users within the limits of a £1 million budget (1988).
 Draw up and maintain programmes of work.
 Inspect properties and prepare a schedule of work.
 Prepare estimates, specifications and tender documents.
 Supervise and administer building contracts.
 Maintain records to provide management information.
 Direct Building Surveyors and liaise with Engineering Services and other staff as required.
 Liaise with Heads of Establishments
 Support other Project Leaders where Engineering took the lead.
 Prepare and submit reports to the Estates Manager for Committees or other purposes as
required.

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Achievements
 Gained a Diploma in Management from the Open University in 2006.
 Successfully owned and ran our Care Home for 13 years.
 Implemented Change Management project to streamline the running of a Charity
based Care Home prior to sale.

Education and Qualifications

 Certificate in Occupational Safety and Health 2009
 Diploma in Management with the Open University 2006.
 Conflict Management, Advance Level 2004.
 Certificate in Accountancy 2004.

PC Skills
 Microsoft Office 2007 and 2003Excel Word Access Outlook and Power Point
 Experienced with QuickBooks software.
 Experienced in bespoke software

Other Courses
 Certificate in Occupational Safety and Health 2009
 Manual Handling Assessor and Trainer, In House 2006

Current Studies
CIMA Chartered Institute of Management Accountants Managerial Exams
(Nov 2009 and May 2010)

C.V for Graham Morrison