Beruflich Dokumente
Kultur Dokumente
Human Resource Planning, as the name suggests, is the process of identification/ forecasting a firms future requirement of type and number of people in order to meet the organisational goals and objectives. It is a continuous process either due to fresh requirement of manpower owing to change/growth/diversification of business or due to attrition of manpower due to retirement, termination, death, disability or resignations.
Coleman has defined Human Resource Planning as The process of determining manpower requirements and the means for meeting those requirements in order to carry out the integrated plan of the organization HRP is a Process, by which an organization ensures that it has the right number of right kind of people at the right place, at the right time, capable of effectively and efficiently completing those tasks that will help the organization achieve its overall objectives.
2.
1. Determining the future personnel needs: Planning is significant as it helps determining future personnel needs. Surplus or deficiency in staff is the result of absence or defective planning. 2. Coping with change HRP enables an enterprise to cope with changes in competitive forces, markets, technology, products and government regulations. Such changes generate changes in job content, skills demands and number and type of personnel. 3. Creating highly talented personnel HRP helps the enterprise determine the sources to attract good talent and methods to retain good personnel through management succession planning. 4. Protection of weaker sections A well conceived personnel planning programme would protect the interests of SC/ST candidates, physically handicapped and children of socially backward citizens. 5. International Strategies With the growing trend towards global operations, the need for HRP is very important as there is a need to fill key jobs with foreign nationals and to integrate them with the companys global plans. 6. Foundation for Personnel Functions Manpower planning provides essential information for designing and implementing personnel functions such as recruitment, selection, transfers, promotions, layoffs and training & development. 7. Increasing Investments in Human Resources Human resources as opposed to physical assets can increase in value. Because an organization makes investments in its personnel either through training or jobs assignments, it is important that the employees are properly utilized through proper planning. 8. Resistance to change and move There is a lot of resistance of employees to change and move their work location. There is a need for the organization to plan the changes in advance and give the employees enough time to adjust and prepare for the changes. 9. Other Benefits 1. Top level management has a better view of the HR dimension of business decisions 2. Personnel costs are less cause management has planned for imbalances in advance 3. More time is provided to locate talent 4. Better planning of assignments
HRP essentially involves forecasting personnel needs, assessing personnel supply and matching demand supply factors through personnel-related programmes. The planning process is influenced by overall organizational objectives and environment of business. The various steps are shown below.
The objectives of HR plan must be derived from organizational objectives. Specific requirements in terms of number and characteristics of employees should be derived from the organizational objectives. Organizational objectives are defined by the top management and the role of HRP is to ensure that the overall objectives are met by ensuring availability and utilization of human resources. Once the organizational objectives are specified, communicated and understood by all concerned, the HR department must specify its objectives with regard to HR utilization in the organization.
Demand forecasting is the process of estimating the future quantity and quality of people required. The basis of forecast must be annual budget and long-term corporate plan, translated into activity levels for each function and department. There are several good reasons to conduct demand forecasting Quantifies the jobs necessary for producing a given number of goods Determines what staff-mix is required Assess appropriate staffing levels in different parts of the organization Prevents shortages of people Monitors compliance with legal requirements with regard to reservation of jobs
III. Demand Forecasting Techniques Forecasting techniques vary from simple to sophisticated ones. Some of the most commonly used techniques are: Managerial Judgment Ratio-trend analysis Work study techniques Delphi techniques Flow models Others
Managerial Judgment
This is the simplest and commonly used technique where managers sit together and arrive at a figure that would be the future demand for labour
The technique may involve a bottom-up or a top-down approach depending on whether the proposal is made by the line manager or the top level manager
Based on the final data the HR manager will prepare the company forecasts which would be reviewed and finalized by the top management
Ratio-Trend Analysis
This is the quickest forecasting technique The technique involves studying past ratios for example between the number of workers and production in an organization. It forecasts future ratios, making some allowance for changes in the organization or its methods.
Work-Study Techniques
Work study techniques can be used when it is possible to apply work measurement to calculate the length of operations and the amount of labour required.
Using the production budget, the planned volume output for the year is calculated. This multiplied by the standard hours per unit gives us the planned hours for the year. This figure when divided by the actual working hours per employee gives the number for employees required for the entire year. e.g
Delphi Technique
Delphi forecasting is a non-quantitative technique for forecasting. It draws its name from the Oracles of Delphi, which in Greek Antiquity advised people based on intuition and common sense.
It solicits estimates of personnel needs from a group of experts, usually managers The HRP experts act as intermediaries, summarize various responses and report the findings back to the experts. Summaries and surveys are repeated till the experts agree.
The agreement reached is the forecast of the personnel needs. The key feature of Delphi technique is the absence of interaction among the experts
Flow Models
Flow models are frequently associated with forecasting personnel needs. The simplest one is called Markov Model.
Based on this concept, a flow model of human resources has been developed which can be applied to the organization as a whole or to any of its subsystems
In this model, the forecast of human resources supply is calculated as follows: a. Determination of period for which HR flows are to be measured b. Establishment of categories/states to which an individual is assigned c. Counting of annual flows of individuals among the categories for several time periods d. Estimating the probability of transactions from one category to another category based on past trend
Markov analysis is easy to apply and is widely used. However its drawbacks are its heavy reliance on past data which might not always be accurate. Secondly, probabilities in Markov analysis will be reliable only when there are at least 50 people in each job.
Descriptive models help understanding complex data on personnel flow / movements. This is attempted through mathematical techniques that present a simplified and abstract view of complex and often contradictory empirical data on personnel flows, surpluses and shortages relative to needs. One of the widely used mathematical techniques for calculating demand is: En = (Lagg + Gn)1/x _____________
En is the estimated level of personnel demand in n planning periods Lagg is the overall or aggregate level of current business activity in rupees Gn is the total growth in business activity anticipated through period n in todays rupees x is the average productivity improvement anticipated through the planning period y is the conversion figure relating to todays overall activity to personnel required
In order determine the supply of personnel, the company has to analyze: 1. Existing human resources 2. Internal sources of supply 3. External sources of supply
1. Existing Employees The analysis of present employees is facilitated by HR audits.HR audits summarize each employees skills and abilities. The audits of non-managers are called skill inventories and those of management are called management inventories. The skill and management inventories give planners a comprehensive summary of the capabilities found in the workforce and helps in transfers across departments or promotions. All this data regarding employees is computerized through Human Resource Information System (HRIS)
2.
The techniques used to determine internal supply are: a. Inflows and outflows b. Turnover rate c. Conditions of work and absenteeism d. Productivity level e. Movement among jobs
a. Inflows and Outflows The simplest way to forecast internal supply is the inflow and outflow method. This is illustrated below where an analysis of gains and losses for a particular job, that of a word processor in a hypothetical organization is shown.
c. Conditions of Work and Absenteeism: Changes in conditions of work such as normal weekly working hours, overtime policies, length of timing and holidays, retirement policies, policy for employing part-time and shift systems need to be assessed. d. Productivity level Any change in productivity would affect the number of person required per unit of output. Increase in productivity will reduce the requirement and decrease would have the opposite effect. e. Movement among Jobs Over the years in a company, there would be promotions, transfers and retirements. Based on these factors and average development time for a particular job profile, we can estimate the number of personnel who would be available for that profile in future.
3. External Supply In addition to internal supply, the organization needs to lookout for prospective employees from external sources External sources are important for specific reasons: a. New blood and new experience will be available b. Organization needs to replenish lost personnel c. Organization growth and diversification create the needs to use external sources to obtain additional number and type of employees.
Sources of external supply vary from industry to industry, organization to organization and from one geographic location to another. Some organizations have found that their best source of further employees are colleges and universities while others achieve excellent results from consultants, competitors or unsolicited applications.
V.HR PROGRAMMING Once an organizations personnel and supply are forecast, the two must be reconciled or balanced in order that vacancies can be filled by the right employees at the right time.
VI.HR PLAN IMPLEMENTATION Implementation requires converting an HR plan into action. A series of action programmes are initiated as apart of HR plan implementation. a. Recruitment, Selection and Placement after the job vacancies are known, efforts must be made to identify sources and search for suitable candidates. The selection programme should be professionally designed. b. Training and Development The training and development programme should cover the number of trainees required and programmes necessary for existing staff c .Retraining and Redeployment new skills are to be imparted to existing staff when technology changes d. Retention Plan retention plan covers actions which would help reduce avoidable separations of employees. e. Downsizing where there is surplus employee, trimming of labour force will be necessary f. Managerial Succession Planning- Notwithstanding the expansion or contraction of the total workforce in the organization, systematic grooming is required to produce effective managers.
Control and evaluation represents the fifth and the final phase in the HRP process. The HR plan should include budgets, targets and standards. It should also clarify responsibilities for implementation and control, and establish reporting procedures, which will enable achievements to be monitored against the plan.
1. Type and Strategy of Organization The type of organization is an important consideration because it determines the production processes involved, number and type of staff needed and the supervisory and managerial personnel required. Manufacturing organizations are more complex in this respect than those that render services. The strategic growth plan of the organization, type of plan ie formal or informal, the nature of HR ie proactive or reactive, the scope of the plan and the organization flexibility are some of the choices that the organization has to make.
2. Organization growth cycles and planning The stage of an organization growth can have considerable influence on HRP.Small organizations in the initial stages may not have personnel planning. A mature organization experiences less flexibility and growth. The need for planning here is vital and needs to be formal and innovative.
3. Environmental Uncertainties Political, social and economic changes affect all organizations. Personnel planners deal with environmental uncertainties by carefully formulating recruitment, selection and T&D programmes.
4. Time Horizons Plans can be short term spanning six months to one year or long term spread across three to twenty years. The exact time span depends on the degree of uncertainty prevailing in an organizations environment.
5. Type and Quality of forecasting information The information used to forecast personnel needs originates from multitude of sources. There are different levels of information like a. b. c. strategic information related to product mix, geographic limits of the market etc Organization information regarding org structure, budget, production schedules etc HRP specific information like job analysis ,recruitment sources, skills inventory etc
The quality and accuracy of the information depends on the clarity with which the organization decision makers have defined their strategy, org structure and HRIS.
6. Nature of jobs filled Personnel planners must consider the nature of jobs being filled in the organization. Job vacancies arise because of separation, promotions and expansion strategies. It is necessary to provide the personnel department to anticipate vacancies as far in advance as possible to provide sufficient lead time to ensure suitable candidates are recruited.
7. Off-loading the Work Several organizations off-load part of their work to outside parties either in the form of sub-contracting or ancillarization. Most organizations have surplus labour and they do not want to worsen the problem by hiring more people.
The steps in implementing an HRIS As with any major change, proper planning is an absolute necessity for successful implementation of an HRIS. The steps outlined below describe the specific procedures involved in successfully developing and implementing an HRIS. Step 1. Inception of idea. The idea for having an HRIS must originate somewhere. The originator of the idea should prepare a preliminary report showing the need for an HRIS and what it can do for the organizations. Step 2. Feasibility study. Feasibility study evaluates the present system and details the benefits of an HRIS. It evaluates the costs and benefits of an HRIS. Step 3. Selecting a project team .Once the feasibility study has been accepted and the resources allocated,a project team should be selected. The project team should consist of an HR representative who is knowledgeable about the organisations HR functions and activities and about the organization itself and representatives from both management information systems and paytoll. As the project progresses, additional clerical people from the HR department will be needed to be added. Step 4. Defining the requirements. A statement of requirements specifies in detail exactly what the HRIS will do. A large part of the statement of requirements normally deals with the details of reports that will be produced. Naturally, the statement also describes other specific requirements. This typically includes written descriptions of how users collect and prepare data, obtain approvals, complete forms, retrieve data and perform other non technical tasks associated with HRIS use. Step 5. Vendor analysis. This step determines what hardware and software are available that will best meet the organizations needs for the lowest price. This is a difficult task. The best approach is usually not to ask vendors if a particular package can meet the organizations requirements but how it will meet those requirements. The results of this analysis will determine whether to purchase and off the-shelf package or develop the system internally. Step 6. Package contract negotiation. After a vendor has been selected, the contract must be negotiated. The contract stipulates the vendors responsibilities with regard to software, installation, service maintenance, training and documentation. Step 7. Training. Training usually begins as soon as possible after the contract has been signed. First, the members of the project team are trained to use the HRIS. Towards the end of the implementation, the HR representative will train managers from other departments in how to submit information to the HRIS and how to request information from it.
Organization Downsizing Downsizing of an organization means reducing the excess employees by suitable measures and adjusting them as per the need of the organization. Such downsizing is necessary when market demand reduces or when new technology is introduced or when certain activities are closed down. In India downsizing was introduced in nationalized banks and in organizations such as SAIL, Fiat India, Motorola, and Hyundai etc. For reduction, suitable trimming downsizing plan must be prepared which indicates: 1. 2. 3. 4. 5. Who is to be made redundant and where and when Plans for retraining of employees. Steps to be taken to help redundant employees find new jobs. Policy for declaring redundancy and making redundancy payments. Programme for consulting with unions and informing those affected.
For downsizing, following other methods can also be used: 1. 2. 3. 4. Retain all existing employees but reduce the work hour for reduction in the total wage payment. Transfer employees in other parts of organization where additional employees are needed. Offer incentives for early retirement in the form of VRS Declare lay-off for dealing with surplus staff.
Voluntary retirement scheme (VRS) Voluntary retirement scheme (VRS) is a type of separation. Mainstream economists perceive voluntary retirement as a measure to shed the workforce whose marginal productivity is zero. VRS could be introduced in an industrial organization for maintaining its cost effectiveness in an increasingly competitive world. Technological modernization improves the productivity of existing workforce so much so that a section of the existing workforce becomes again redundant .The workforce that becomes redundant in this process has to retire or be retrenched. VRS is one of the strategies introduced in the early 1980s in central public sector undertakings (PSUs) to reduce the so-called surplus or redundant workforce. It gained publicity after the introduction of new economic policy in 1991. The rationale behind the introduction of voluntary retirement scheme (VRS) in India is that any organized industrial organization has to operate within the existing legislative framework, which does not allow the organization to shed the redundant workforce without adequate compensation VRS is a scheme whereby the employee is offered to voluntarily retire from his services before his retirement date. Subject to certain conditions the company offers VRS to its employees It is the golden route to cut the excess flab. Under VRS, handsome compensations are paid to those who opt to leave/retire. The incentives are in the form of Pension and lump sum gratuity Loyalty bonus Employee Stock Ownership Plan(ESOPS) Prizes and rewards for long term service Employers refer to VRS as 'golden handshake', trade unions call it 'voluntary retrenchment scheme', and for the government, it is 'unstated exit policy' which means that an exit policy which may not exist on paper. This process should convince them that the posts in the organization have become redundant and not the person and the organization still values the person. Since this process involves emotions and feelings, every care must be taken by the management that the process must be carried out in such a manner that it keeps the dignity of the employees but at the same time achieves the objective in a tactful manner. Trade unions play a crucial role in introducing the VRS in any organized sector firm. The response to VRS in India has been mixed. In SAIL as well as banks, the schemes have proved to be very successful. However it failed in HLL and few other organizations cause the incompetent employees did not opt for VRS as they felt they would not get better jobs outside while the competent ones opted for this scheme. Outsourcing Outsourcing is often viewed as involving the contracting out of a business function - commonly one previously performed in-house - to an external provider. Two organizations may enter into a contractual agreement involving an exchange of services and payments. Of recent concern is the ability of businesses to outsource to suppliers outside the nation, sometimes referred to as off shoring or offshore outsourcing
All HRM functions cannot be outsourced as HR service outsourcing is not like product outsourcing. This is because HRM functions require certain confidentiality. Confidentiality and criticality are two important functions to be considered while deciding on outsourcing Third world countries like India have been hubs of outsourcing due factors like language skills, low cost labour and comparatively less stringent labour norms. However due to recent recession in USA and Europe, there was been an unfavorable view to large scale outsourcing.
Along with outsourcing, contracting and sub-contracting are two methods/techniques used for transferring certain jobs to outside agencies on contract basis. The purpose is to reduce cost and to get the routine and simple type of work done for other agencies so that the firm can concentrate on the more important aspects rather than routine activities In building construction, contacting and sub-contracting is quite common. Suppose a builder has planned to construct a big complex consisting of 20 buildings. He might give the contract of plumbing to a contractor. The contractor may in turn appoint a sub-contractor for 10 buildings and another sub-contractor for the rest of the buildings. The contractor/sub-contractor has to work as per the instructions of the builder and meet his specifications. A fixed amount is paid for the work to the contractor which is turn is passed on to the sub-contractor. This practice can be extended to other areas like electrification, plastering, tiling etc.
Retrenchment Retrenchment refers to termination of services of employees because of replacement of labour by machines or closure of department due to continuing lack of demand for product manufactured by a particular department of the organization. If the plant itself is closed, the management and employees have to leave for good. Retrenchment like layoff entitles the employees to compensation which is term of section 25(f) of the Industrial disputes act, 1947 equivalent to 15 days pay for every completed year of service However retrenchment differs from layoff as in case of layoff, the employee continues to be in the employment of the organization and is sure to be recalled after the end of the period of layoff but in retrenchment the employee is send home for good. Retrenchment differs from dismissal as well. An employee is dismissed because of this or her own fault. Retrenchment on the other hand, is forced on both the employer and employees. Retrenchment involves termination of an entire process involving services of several employees. But dismissal involves services of one or two employees. The closure of Binny Mills in Madras resulting in retrenchment of both the management and the employees.
As the employees are laid off at the instance of the employer, they have to be paid compensation for the period they are laid off. Section 25 of Industrial Disputes Act, 1947 makes it mandatory on the part of the employer to pay compensation for all the days of the layoff. The compensation must be equal to half the normal wages of the employee would have earned, if he or she was not laid off. When a part of department is laid off, the management shall define the basis of laying off on merit or seniority. However in unionized companies, it is very difficult for the management to lay-off based on competence.
Promotion Promotion means an improvement in pay, prestige, position and responsibilities of an employee within his organization. A mere shifting of an employee to a different job which has better working hours, better location and more pleasant working conditions, does not amount to a promotion. The new job is a promotion for the employee only when it carries increased responsibility and enhanced pay. Issues relating to employee promotion often figure in the negotiations between employers and union leaders. But promotional matters rarely lead to a major confrontation between them. Purposes of Promotion The purpose of promotion may be outlined as follows: To motivate employees to higher productivity. To attract and retain the services of qualified and competent people To recognize and reward the efficiency of an employee To increase the effectiveness of the employee and of the organization. To fill up higher vacancies from within the organization. To build loyalty, morale, and a sense of belongingness in the employee. To impress upon others that opportunities are available to them too in the organization, if they perform well. A promotion represents the ultimate accomplishment for some employees Promotion Policy The usual policy is to take merit into consideration. Sometimes length of service, education, training courses completed, previous work history, etc., are factors, which are given weight while deciding on a promotion. Although promotions are made on the basis of ability, hard work, co-operation, merit, honesty, many informal influences are powerful determinants of a promotion policy. 1) 2) 3) 4) 5) 6) 7)
For higher posts, persons are picked by the top executives: i. Who think and feel just as he does; ii. Who value loyalty to him and to the organization; and iii. Who have social, political, economic and religious interests similar to his own. Top executives tend to choose those who are carbon copies of themselves.
Transfers
A transfer involves a change in the job (accompanied by a change in the place of the job) of an employee without a change in responsibilities or remuneration. A transfer differs from a promotion in that the latter involves a change in which a significant increase in responsibility, status and income occurs, but all these elements are stagnant in case of a transfer. Another difference is that transfers are regular and frequent, as in banks and other government establishments, but promotions are infrequent.
Reasons for transfers The reasons for transfers vary from organization to organization and from individual to individual within an organization. Broadly speaking, the following are the reasons for transfers: There is a shortage of employees in one department or plant because of a heavy demand, which necessitates a requirement of more employees. In another department or plant, employees may be surplus because of slackened demand for the products manufactured by the company. This will lead to workers being idle and wastage of manpower. Workers are thus transferred from the surplus department to another department or plant where there is shortage of staff. Incompatibilities between the worker and his or her boss or between one worker and another worker. Correction of a wrong initial placement of an employee. A change has taken place in the interests and capacities of an individual, compelling him to transfer to a different job. Over a period of time, the productivity of an employee may decline because of the monotony of his or her job. To break this monotony, the employee is transferred. The climate may be unsatisfactory for an employees health. He or she may request a transfer to a different place where his or her health will not be affected by the climate. Family related issues cause transfers, especially among female employees like when they get married and want to join their husbands.
2) Replacement transfers replacement transfers are too intended to avoid imminent lay-offs, especially of senior employees. A junior employee may be replaced by a senior employee to avoid laying off the senior one. A replacement transfer usually takes place when all the operations are declining and it is carried out to retain long-service employees as long as possible.
3) Versatility transfers versatility transfers are done to make employees versatile and competent in more than one skill. Clerical employees in banks, for example are transferred from one section to another so that they acquire the necessary skills to attend to the various activities of the bank. Versatile transfers may be used as a preparation for production or replacement transfers.
4) Shift transfers generally speaking, industrial establishments operate more than one shift. Transfers between shifts are common, such transfers being made mostly on a rotation basis. Transfers may also be effected on special requests from employees. Some request a transfer to the second shift or the night shift in order to avail the free time during the day to take up part time jobs.
5) Remedial transfers remedial transfers are effected at the request of employees and are therefore called personal transfers. Remedial transfers take place in instances like the initial placement of an employee may have been faulty or the worker may not get along with his or her supervisor or with other workers in the department he or she may be getting too old to continue in his or her regular job or the type of job or working conditions may not be well adapted to his or her personal health if the job is repetitive, the worker may stagnate and in all such instances the employee would benefit by transfer to a different kind of work.