CHAPTER 1: INTRODUCTION 1.

1: Origin of the paper This report has been prepared to make a study on the Management Information System of City Bank Ltd as a part of the fulfillment of report, required for the completion of the course BUS304: Management Information System and Ecommerce of the Business Administration of University of Liberal Arts Bangladesh. The report was prepared under the supervision of Dominic S. S. V. Bennett, course instructor of Management Information System and Ecommerce, University of Liberal Arts Bangladesh. The report was prepared by a group, consisting the member, Sekh Shahnuma Sharmin ID: 112011009, Jenia Sultana Jenny ID: 112011014, Ummay Hani Tanija ID: 112011012 and Shahela Parvin ID: 112011017. The group is thankful to Mr. Dominic S. S. V. Bennett for giving the opportunity to be assigned on such type of topic. 1.2: Objective The main purpose of the report is to understand the Management Information System of City Bank Ltd. In broad sense the objectives to be covered under this report are: To know about how MIS work in City Bank Ltd. To know about how the Bank take decision with the help of MIS To know about the security of the MIS To make recommendations for improving the MIS n City Bank Ltd.

1.3: Scope of the paper The scope of this report was strictly confined to the official website &contact with particular employee of City Bank Ltd. To collect the information work has been done on the MIS and HR section of the Bank. The area discussed in the paper is limited in Management Information System only. The information has been collected from the City Bank, Mogbazaar branch, Dhaka, Bangladesh. 1.4: Methodology For smooth and accurate study everyone have to follow some rules & regulation. The study impute were collected from only secondary source. Phone call Website
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Personal meeting

Data collection method: Relevant data for this report has been collected secondarily by phone calls & going through website City Bank Ltd. Data sources: The information and data for this report have been collected from secondary sources of information. i.e.: websites and Bank personnel. Some text book and reference term papers have been consulted in order to build up the framework of the report. Data processing: Data have been processed manually throughout the report. Data analysis and interpretation: In analyzing the data, the priority of quality rather than quantity has been given, so that that the report turns out to be up to the mark. Any interpretation of data was not done without the consent of the information provider. 1.5: Limitations On the way of completing report, problem has been faced that termed as the limitations of the report. In all respect following limitation remain. Confidentiality of data: Because of some divisional and confidential problem, it was not possible to get enough information. Every organization has their own secrecy that is not revealed to others. While collecting data the Bank personnel did not disclose enough information for the sake of confidentiality of the organization. CHAPTER 2: CITY BANK LTD. 2.1: Background of City Bank Ltd. City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top Bank among the oldest five Commercial Banks in the country which started their operations in 1983. The Bank started its journey on 27th March 1983 through opening its first branch at B. B. Avenue Branch in the capital, Dhaka city. It was the visionary entrepreneurship of around 13 local businessmen. Those sponsor directors commenced the journey with only Taka 3.4 crore worth of Capital, which now is a respectable Taka 330.77 crore as capital & reserve.
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City Bank is among the very few local Banks which do not follow the traditional, decentralized, geographically managed, branch based business or profit model. Instead the Bank manages its business and operation vertically from the head office through 5 distinct Units namely I. II. III. IV. V. Business Unit Branch Banking Risk Unit Operations Unit Support

Under a real-time online Banking platform, these 5 distinct Units are supported at the back by a robust service delivery or operations setup and also a smart IT Backbone. Such centralized business segment based business & operating model ensure specialized treatment and services to the Bank's different customer segments. The Bank currently has 90 online branches and 1 SME service centers and 11 SME branch spread across the length & breadth of the country that include a full-fledged Islami Banking branch. Besides these traditional delivery points, the Bank is also very active in the alternative delivery area. It currently has 189 ATMs of its own; and ATM sharing arrangement with a partner Bank that has more than 550 ATMs in place; SMS Banking; Interest Banking and so on. It already started its Customer Call Center operation. The Bank has a plan to end the current year with 200 own ATMs. City Bank is the first Bank in Bangladesh to have issued Dual Currency Credit Card. The Bank is a principal member of VISA international and it issues both Local Currency (Taka) & Foreign Currency (US Dollar) card limits in a single plastic. City Bank prides itself in offering a very personalized and friendly customer service. It has in place a customized service excellence model called CRP that focuses on ensuring happy customers through setting benchmarks for the Bank's employees' attitude, behavior, readiness level, accuracy and timelines of service quality. The current senior management leaders of the Bank consist of mostly people form the multinational Banks with superior management skills and knowledge in their respective "specialized" areas. The newly launched logo and the pay-off line of the Bank are just one initial step towards reaching that point.

2.2: City Bank Ltd. in a glimpse Type Industry Headquarter Founded Swift Code Products Vision Private (Non-Government) Banking Dhaka, Bangladesh 1983 CIBLBDDH Banking services, Consumer Banking, Corporate Banking, Investment Banking Result Driven Accountable & Transparent Courageous & Respectful Engaged & Inspired Focused on Customer Delight

Mission

Offer wide array of products and services that differentiate and excite all customer segments Be the Employer of choice by offering an environment where people excel and leaders are created Continuously challenge processes and platforms to enhance effectiveness and efficiency Promote innovation and automation with a view to guaranteeing and enhancing excellence in service Ensure respect for community, good governance and compliance in everything we do

CHAPTER 3: MANAGEMENT INFORMATION SYSTEM 3.1: What is MIS? The term management information system (MIS) made its first appearance in U.S. navy report on the use of computers to construct a single integrated system to manage all navy resources. The MIS idea spread rapidly throughout the administrative systems community, encouraged by a spate of subsequent reports and conferences sponsored by the American Management Association. MIS was an "information" system because it informed managers, not because it was full of information in technical sense, though the distinction soon blurred as the idea of MIS spread.

MIS is every system, which provides information for the managerial activities in an organization. For about a decade, from its introduction in 1959 to the end of the 1960s, this very broad definition of MIS spread rapidly and was endorsed by industrial corporations, consultants, academic researchers, management writers, and computer manufacturers. The term management information system (MIS) is synonymous with computer- based systems. Used broadly, it is seen as the system satisfying all the information needs of managers. MIS is the study of providing information to people who make choices about the disposition of valuable resources in a timely, accurate, and complete manner at a minimum of cognitive and economic cost for acquisition, processing, storage, and retrieval. Another definition emphasizes the use to which the information is put, rather than the way it is produced: A system to convert data from internal and external sources into information and communicate that information in an appropriate form, to managers at all levels in all functions to enable them to make timely and effective decisions for planning, directing and controlling the activities for which they are responsible.(Bee and Bee, 1999) Others, however, give it more limited scope. They see it as a system collecting and analyzing data and producing reports. Its purpose is to help managers to solve structured problems. But it should also fulfill a number of other purposes: It should provide a basis to analyze warning signals that can originate both externally and internally; this is the main function of data base; It should automate routine operations thus avoiding human work in the processing tasks; It should assist management in making routine decisions; It should provide the information necessary to make non-routine decisions; It should serve as a strategic weapon to gain competitive advantages. 3.2: MIS and decision making Management Information System (MIS) is basically concerned with the process of collecting, processing, storing and transmitting relevant information to support the management operations in any organizations. Thus, the success of decision-making, which is the heart of administrative process, is highly dependent partly on available information, and partly on the functions that are the components of the process. For example, if managerial objectives are absent or unclear, probably due to inadequate information, there is no basis for a search. Without information obtained through a search, there are no alternatives to compare, and without a comparison of alternatives the choice of a particular course of action is unlikely to yield the desired result.

Adebayo (2007) stressed the need for MIS in decision making as it provides information that is needed for better decision making on the issues affecting the organization regarding human and material resources. MIS may be viewed as a mean for transformation of data, which are used as information in decision-making processes. Figure 1 shows this understanding about information as data processed for a definite purpose. (Lucey, 1997) CHAPTER 4: MANAGEMENT INFORMATION SYSTEM OF CITY BANK LTD. A management information system or MIS consists of five related components: Hardware, software, people, procedure and collection of data. The goal of MIS is to enable managers to make better decisions by providing quality information. Therefore, every modern organization must have a MIS system. MIS, the term is not new to the Banking sector. Since the early 80s, Banks have been using this terminology to refer to the process of generating various reports and analyses at the Corporate/Head offices for their decision making for own use as well as for conveyance to authorities in charge of regulation. MIS in the present context of high availability of voluminous data on electronic media at diverse locations and on diverse platforms has become more pertinent to Banks decision-making process, thanks to the availability of new tools of technology such as data warehousing, data mining. Management Information System would thus be the end product of both the processes - data warehousing and data mining. 4.1: Installation of MIS in City Bank MIS is not very old in City Bank. Its only 5 years old. Back in 2008 MIS was installed in City Bank. 4.2: Uses of MIS MIS in City Bank is used variously. It facilities in planning, and in minimizing information overload. MIS helps with various matters of HR, Finance, Accounting, Management etc. MIS encourages decentralization and brings co-ordination among different departments. It makes controlling easier. MIS assembles, process, stores, retrieves, evaluates and dissemination the information. 4.3: MIS in different departments

MIS co-ordinates low level and mid-level managements database information. So that every
department of the Bank has the basic know how about other departments. MIS holds necessary information about each department of City Bank.

4.4: Functions of MIS MIS mainly serves managerial functions. It collects, stores, evaluate information systematically and routinely. MIS also supports planning and controls decisions, including files, hardware, software operations and research models. 4.5: Benefits of MIS MIS has its benefit, which is why it is used. The benefits City Bank gets from using MIS are Increases organizational control, generates new evidence in support of a decision, encourages exploration and discovers the part of decision made. Reveals new approaches to think about the problem space and helps the automation the managerial process. Data can easily be accessed and analyzed without time consuming manipulation and processing. Decisions can be made more quickly and with confidence that the data are both timerelevant and accurate. Integrated information can be also kept in categories that are meaningful to profitable operation. Significant cost benefits, time savings, productivity gains and process re-engineering opportunities are associated with the use of data warehouse for information processing.

4.6: MIS, helping in taking decisions The main motive of a MIS is to help the managers to take better decision. MIS helps City Banks managers make valid decisions by providing accurate and up-to-date information and performing analytic functions. The MIS can work with the information formats available in the Bank and has the features managers need. MIS structures the basic data available from Bank operations and records into reports to present managers with guidance for their decisions. When managers base their decisions on data available from MIS, they reflect information that comes from the operations of Bank. MIS takes data generated by the working level and organizes it into useful formats. MIS typically contain sales figures, expenses, investments and workforce data. 4.7: MIS in helping employees working together As the MIS holds different information and necessary data, it helps employees to work together by providing information in absence of a particular employee. MIS helps the employee team work by allowing them to connect with each other through the system. 4.8: Custom made MIS City Banks MIS system is not built in-house. Back in 2008, this system was ordered from an IT firm outside of Bangladesh. The MIS of City Bank is custom made.
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4.9: Reports from MIS In City Bank MIS supplies different types of reports in times. It is able to give inventory report, attendance sheet, salary details, employee accounts etc. MIS helps in making reports of branch banking solution like portfolio management both loan and liabilities, NPL growth and daily balancing cost analysis. 4.10: Maintenance of MIS MIS is a costly system whether its built in-house or custom made. Such facility should be taken care of really well. And that is why MIS of City Bank requires a high maintenance. The MIS is located at the head office of City Bank. A wide spacious room with centralized air-conditioner is where the MIS is situated. There are UPS with huge capacities to back up the MIS in case of power loss. 4.11: Security of MIS The security of MIS is maintained by Anti-virus which is installed in the system. And the MIS is also password protected so that anyone who is not allowed, cant access the system. 4.12: Accessibility of MIS The employees who are allowed to enter the MIS have their own password to access. The City Bank makes sure that an employee with the accessibility in MIS sees information only which is relevant to him/her. 4.13: MIS in saving time We are living in a time of great change and working in an Information Age. Managers have to assimilate masses of data, convert that data into information, form conclusions about that information and make decisions leading to the achievement of business objectives. For an organization, information is as important resource as money, machinery and manpower. It is essential for the survival of the organization. MIS provides a valuable time saving benefit to the work force of City Bank. Employees do not have to maintain and manually handle database anymore. Their all solutions are in one MIS. CHAPTER 5: CONCLUSION Management Information System (MIS) provides information for the managerial activities in an organization. The main purpose of this report was to understand how MIS provides accurate and timely information necessary to facilitate the decision-making process and enable the organization planning, control, and operational functions to be carried out effectively in City Bank Ltd. City Bank Ltd.s Management Information System (MIS) is basically concerned with

processing data into information and is then communicated to the various departments for appropriate decision-making. CHAPTER 6: RECOMMENDATION There is really no recommendation for uplifting City Banks MIS. Because the writers were deprived of many valuable information due to the confidentiality policy. But a point or two can be named, that might add up for a better MIS. 1. They can train their new employees about MIS before joining, so that they can utilize the system. 2. In future they can avail a new department that entire is dedicated toward making a MIS in house.

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