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1 3 / 24 3 3 2

2 12 / 15 4 1 0
3 6 / 18 3 2 1
4 6 / 18 2 4 0
5 9 / 18 3 3 0
6 6 / 15 3 1 1
7 18 / 21 6 1 0
8 15 / 21 5 2 0
9 15 / 18 5 1 0
10 12 / 15 4 1 0
11 3 / 15 3 0 2
12 12 / 18 4 2 0
13 12 / 12 4 0 0
14 N/A / N/A 0 0 0
Total
(MSI
129 / 228 49 21 6
MARUTI SUZUKI INDIA LIMITED
Pre decided negative
marking (if any)
Issue Deptt.
(Audit Score)
Supplier name Copy to
Total
Vendor Qualitry System Audit Report
Part Number
Part Name:
Supplier Attendant Name
Prepared Verified Approved
Date of Issue
57

Achieved Score
228
Observation:-
129
Total Score
=
Subject: Vendor System Audit
Audit Date
Audit Person
Last Audit Rating
Improvement Submission
Date
Supplier code
0
20
40
60
80
100
1.Production
preparation
2.Regulation for initial
production control
3.Changing management
4.Standards
management
5.Education and training
6.Quality audit and process
verification
7.Supplier control
8.Handling abnormality
in quality
9.5S management
10.Equipment/
Inspection
equipment's
11.Implementation
of standards
12.Products
management
13.Handling Management
N/A
Achieved
Total
F003-3 QA/MT Ver. 5
Category Judgment Remarks Follow Up

Timing chart for new development parts are from RFQ to SOP
at customer end.


Production Prepration meeting reviews are being done at
defined frequency. (FM/EDD/45)
The Meetinj reviews are being done by Department heads.

Lesson learned are being transferred and taken care for new
projectes in initial RFQ Feasibility meetings.
Potential Defects are being captured in FMEA initial review.

FMEA are being updated during any critical issue at customer
or Inhouse.

Actions for Inhouse Quality issues are being taken to improve
the Product quality.


Initial Production parts are identified by Special Stickers.
Quality team involve in development activities and problem
observed during development stage is shared with Quality
team.
Responsible person defined for start / End of Initial
production.
Guidelines for verification of material at early production stage
is also there, verified WI/QAD/223

Items are defined which required special controls during initial
production controls.
Special Identification stickers are being put on initial
controlled items.
Verified WI/QAD/223, Guidelines for verification of material at
early production stage

Information are being shared among the team for actions /
Improvement. Also Shared with T-II Supplier.

Issues during initial are being take up with the team for
impovement.

Defect rate for initial production control parts are being
monitired.

Yes, changes are defined and are being processed through
ECN. (PR/EDD/06, Rev E, ECN Doc no. - FM/EDD/24). 4 M
change management being followed.
4 M change procedure WI/QAD/221 defined and are being monitored.
Records are being maintained with Retention peroid.

Before and after results are being monitored and recorded with
ECN. (EC/2013/0023)
To be define
Audit Area

Regulation
for
initial
production
control
1
Regarding
implementation rule
of production
preparation
2
Regarding
management
/implementation by
production
preparation
plan/report(master
plan)
Do you implement follow-up to control the schedule and
progress of production preparation items?
Do you share the information of initial production control
among the related department?
Do you pick up issues and improve them during initial
production control?
Do you control process capability and defect rate during
initial production control?
Do you define unexpected change (unusual) and planned
change clearly?
Defect prevention on
the stage of prosses
design by using
FMEA/Matrix diagram
4
Product/process
evaluation at the
quality evaluation
meeting in each trial
Do you record product quality check results to ensure
traceability?
Do you retroactively check about product quality when
unexpected change occurs?
Do you define initial part clearly?
How do you define items required special control during
initial production control? Do you set stricter inspection
methods than the ordinal inspection?
1
Regulation for
initial production
control
2
Implementation of
initial production
control
1
Definition and
implementation of
changing
management
3
Do you define procedure(rules applied from sharing
information to result confirmation) at change
occurrence?
Supplier
Name
Part Name
2
Definition and control
method for initial part

Changing
managemen
t

Production
preparation
MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date : 17 /18/19.03.14
Are production preparation plan and report controlled by
a person in charge of progress(top management)
periodically?
Do you consider following items and reflect them to the
processes and stadards beforehand?
-Troubles in the past; -Defect items expected;
-Defect items unable to capture at customer;
-Defect items difficult to repair;
Do you review and improve FMEA or Matrix diagrams
when any critical issue occurs after SOP?
Do you prevent defects by quality improving activities of
cross-function team to evaluate quality performance?
Do you define condition to start mass production and
then check on the product line prior to SOP?
Do you define following items related to initial production
control by standards ?
-controlled parts; -controlled items; -inspection method;
-initial production control period;
-a person who annonce start/end of initial production
control; -finish condition;
Sigma
Vibracoustic
India Pvt. Ltd
Damper
Do you define in reguration following items for
production preperation?-scope of parts,-responsibility of
each department -control contents/items?
Concerning regulation
Do you define importance level during production
preparation for each product and clarify control items
based on it ?
Vendor Attendees
Auditors: Mr. Manil Gogia
F0003-1 QA/MT Ver. 5
Category Judgment Remarks Follow Up Audit Area
Supplier
Name
Part Name
MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date : 17 /18/19.03.14
Sigma
Vibracoustic
India Pvt. Ltd
Damper
Concerning regulation
Vendor Attendees
Auditors: Mr. Manil Gogia

Initial parts are identified with unique identification numbers on each
part.
Control plan for each Part is available

Process flow for all the product is available.
Quality and production char. Are defined in Control plan.

Controal plan / Operation standard / WI contains Inspection Methos,
Ref. standard, Inspection Frequency, Sampling plan, Poka - yoke
etc. Procedure for prepairing control plan WI/QAD/222 is there

Operation standard prepration and maintaining the document is
defined with authority.
Retention period also defined for MSIL parts.

There is Coherence among Control plan, inspection standard,
operation standard and MIS -P.

List of history is updated on the control plan and operation standard.
Documents are issued with receiving information.







Internal Audits are being planned as per schedules. The audit
is planned as per standardized checksheet.

Process Audits are being done to identify issues and action
plan is made to improve them.

Methods are prepared during development stage and shared
during initial Trials for improvements.


The problem / Failure are linked with the preventive measures
by implement action on the checksheets , control plan, WI etc
1
Evaluation method for
new suppliers
New Suppliers are certified after audit by SQA Team as per
defined procedure of supplier selection, evaluation & approval
PR/PUR/01

Monthly supplier rating is being prepared and circulated to each
supplier.

Important control items are being instruct to supplier. Agrement of
insoection is signed off with supplier.
Process audit of supplier is done at defined frequency.
1
Activity to
keep/improve
production quality
2

Quality
audit and
process
verification
1
Training related to technical department wise (Functional
Training), HSE, 5S are being planned and records are being
maintained.
Skill Matrix is being evaluated six monthly as per procedure to
evaluate skill level WI/?
The training is being provided prior to SOP.
Trainings are being given to all levels in the organization.
Internal and external trainings are being organized.
Special education and Technical Training like customer
requirements etc are provided to Inspectors and Operators.
Certificated Operators are being monitored.
Do you clarify the department in charge of promoting
quality education,implement education based on annual
plan?
Do you define and implement the skill evaluation of
operator to determine whether operator can work without
surveillance?(e.g. acceptable revel/evaluation
freequency/evaluation method)
Do you control initial parts separetely and make quality
records about them?(both internal and outsourced
process are included)
Do you make process control standards for all products
which is shipped to SMC / MSIL?
Do you mention defined both characteristics of quality
and production control on the process control standars?
Procedure to control
standards
Process control
standards
Inspection
specifications
Operatoin
instructions
1
Education/ training
procedure
Procedure to make
process control
standards(QA
process charts)
Do you focus on useful know-how of operation,
operations with poor workabillty and operation which
need a lot of repair and standardize them?
Do you confirm consistancy between actual operation
and standard?
Do you confirm if countermeasures are taken properly to
prevent reoccuring of quality fail?
Do you define criteria to certificate new suppliers and
implement them?
Do you collect supplier failure information, determine
supplier grade according to quality level and conduct
audit and instruction periodically?
For outsourcing any production, do you instruct them
clearly about function and improtant control items of
products at the meeting ?
Prior to SOP, do you instruct each operator based on
actual operation instructions?
Do you implement planned education to supervisers for
skill improvement ?
Do you implement special education or technical training
to inspectors and operators of particular process
(required specialized skills)? Are training records kept?
Do you periodically monitor the skill of certificated
operators and follow up to improve their skill?
Do you conduct internal quality auditor periodically?
following are standardized:, -suditor team; -audit
frequency; -audit timing; -audit method; -audit
checksheet;
Do you conduct quality audit to identify issues and
properly improve them?

Supplier
control
2
Management, quality
evaluation and
instruction for
suppliers
2
Education for
managers/Inspectors/
Special operators

Education
and traning
2
Content of process
review
2
Definition and control
method for initial part

Changing
managemen
t
For outsourced process,do you control the progress of
production preparation and confirme issues ?

Standards
managemen
t

Standards
managemen
t
Do you mention followings on process control standards
required to each process?
-quality comfirmation method; -regulations;
-standards (operation instruction/items to be focused
on);
-boundary samples; -parmeter chart; -Pokayoke
Do you define following concerned abou standards?
-department in charge of making;
-a person in charge of making;
-a person in charge of authorizing;
-making period; -timing to submit to customer;
-revision rule; -retention period;
Do you have consistency to keep process control
standard, inspection specification, operation inspection
and parameter chart?
Do you make use of lists to control preparation and
revision of standards and share the updated information?
F0003-1 QA/MT Ver. 5
Category Judgment Remarks Follow Up Audit Area
Supplier
Name
Part Name
MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date : 17 /18/19.03.14
Sigma
Vibracoustic
India Pvt. Ltd
Damper
Concerning regulation
Vendor Attendees
Auditors: Mr. Manil Gogia

Initial production parts are installed at supplier end and monitored
by SQA Engineer.
No product is being shipped directly to customer from supplier.

Record of initial parts (pilot lot) Inspection at sub supplier prepared
and verified by QA Engineer.
Confirmation taken from supplier for 4 m change.

Abnormal situation is denfined. Opearators are know about the
abnormal situation.

Standardized rules to handle customer cmplaint, Internal Failures
and supplier failures are defined. WI for handling Customer
complaints is also there WI/QAD/94A

The Suspected lots can be traceback based upon the Box no., Route
cards. Work instruction for handling abnormal situation WI/QAD/219
is there
Preventive actions are being taken to prevent recurrence of issue.

Corrective actions are reflect by adding in the check sheets and
poka- yoke verification where ever required.
Effectiveness is being checked and recorded.

Actions are being horizontally deployed for the similar parts and
process.

The store material, work-in-process, finished products,
inventory and container are plced at appropriate location to
avoid dust, Deformation Rain water.

Storage of RM, BOP,WIP&FG parts at designated location as per
storage standard defined.
Location no is provided for FG and Raw material.

Do and don't are displayed on the shop floor.
Work Instructions ( Do's & Do not's) for not having temporary
storage(storage on shop floor, over racks, on work tables, on
machines, in non standards bins / trolleys.

Inspection of critical operation inspection / testing at lab under
properly controlled environment:- temperature, humidity .
Lux level is maintained on Inspection table.
Location for Tools and Jigs are defined.
Inspection Equipments are keep properly with verification.

Production equipment, Dies, Jigs etc are being checked
regularly and records are being maintined.

Poka-yoke defined In a list and being verified at a defined frequency
and records are maintained.


Inspection equipement are calibrate as per defined frequency. Due
date is mentioned on each equipment.

5S
managemen
t
1
Location of
production site
2
Production
equipments
management

Equipment/I
nspection
equipments
managemen
t
1
Maintenance of
equipments , jigs and
tools
2
Maintenance of
inspection
equipments

Handling
abnormality
in quality

Supplier
control
2
Management, quality
evaluation and
instruction for
suppliers
1
Handling when
abnormal situation
occures
2
Prevention of
recurrence
Customer claims
In process failure
Suppliers failure
Do you have criteria to estimate the scope of suspected
lot for abnormal situation? When abnormal situation
occurs,do you trace suspected lot based upon the
criteria?
Do you prevent recurrence of issues by analyzing cause
of occuring defect based on process investigation result
such as 5-why analysis?
Do you reflect corrective action to improvement of
process control and review of standards?
After corrective action are taken, do you conduct on-site
checkup and evaluate the effectiveness?
Do you cascade information of corrective action to
similar parts and processes?
Do you keep store material, work-in-process, finished
products, inventory and container at appropriate storage
prevented from dust, lust, scratch, deformation and
rainwater?
Do you make suppliers to conduct initial production
control and decide department in charge of conduct?
Regarding the parts which are shipped directly to the
custmers from outsourced suppliers, do you have
method to assure product quality performance?
Do you make outsourced suppliers to conduct initial
parts and 4M changing management and is it possible to
trace?
Do you define clearly what is abnormal situation and
make operators know the definition?
Do you clarify and standardize the handling rules/routes
for customer claims, in process failure and supplier
failure?
Do you confirm regulary the function of Pokayoke,
automated stop and alarm? Are records of maintenance
kept?
Do you standardize frequency of polishing and
replacement for consumable
tools(blade/electrode/rubstone, etc.)?
Do you caliburate regulary inspection equipments and
put the expire date on them?
Do you control material, work-in-process and finished
product by designated location, volume and standard
using visual control?
Do you forbid operators to put temporary storage on
work place?
Do you implement inspection or critical operation under
the properly controlled enviroment luminance
/temperture/humidity/vibration/noise/work table, etc.)?
Do you keep condition of production equipments, jigs
and tools properly?
Do you keep condition of inspection equipments properly
to ensure accuracy?
Do you conduct daily/regulary check of production
equipments, dies and jigs? Are records of maintenance
kept?
F0003-1 QA/MT Ver. 5
Category Judgment Remarks Follow Up Audit Area
Supplier
Name
Part Name
MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date : 17 /18/19.03.14
Sigma
Vibracoustic
India Pvt. Ltd
Damper
Concerning regulation
Vendor Attendees
Auditors: Mr. Manil Gogia

Boundary sampels are being reviewed at defined frequency with
objective is also mentioned.
Work instructions are availble for the operator for inspection.

WI are displayed on the inspection table, Near to operation & are
easily assessable to operators.
Standard Operation defined
Verification

Specification for parameters are provided and Defective
photographs are provided in WI.

Material WIP / FG are being identified with Identification tags
and FIFO is being maintained
Traceability of Production Date/ Lot/ Qty/ dispatch date maintained.
Similar parts are identified by colour dot marking.

Non- confirming parts are identified and stored separately in locked
room.

Procedure for control of non-conforming product PR/QAD/04
available defining handling of non-confirming parts & WI/QAD/94 for
control of Non-conforming products
Authority is defined to take final decision.
Root cause analysis,

Procedure to define Hold part & reporcess is define WI/QAD/ 220
and records are being mainatined.
Packing Aggrements are made with customer

Packing and storage conditions are defined to prevent material from
contamination and damage.

Returnable bins are being cleaned as per defined procedure WI/PRD-
02/26

Packing Aggrements are made with customer & Packing and
storage conditions are defined to prevent material from
contamination and damage.
NA
NA
NA
13.
Handling
Managemen
t
1 Bins/ Trolley
Management
14.
Critical
parts
Managemen
t
1 Maru A Parts
Management
Does the Packaging method prevent Transportation
damage
Do you have Special checks/Inspection for Maru A
parameters of Maru A part are available .

Products
managemen
t
1
management of parts
flow
2
Non-confirming parts
management

Implementat
ion of
standards
1
Implementation of
standards

Equipment/I
nspection
equipments
managemen
t
2
Maintenance of
inspection
equipments
Do you control follows production history by rproduct lot
numbers?
-production date; -production volume; -shipping date
Do you control identification of similar parts separetely?
Do you control deterioration (expire date) of boundary
samples for objective judgments such as appearance
inspection?
Do you use easy expression (visualizer, onomatopoeia
,etc.) for operation instractions? So that operator can
easily understand process and critical points.
Do you keep operation instractions on the accessible
place and post important quality points and critical
operation points on the place where operators can see it
easily?
Do you have Identification of Maru A Process/Operator on
Shop Floor.
Do you keep the repair history when repairing & using
Maru A items
Do you control identification of non-confirming parts and
parts on hold. Do you store them separetely?
Do you define procedure to handling (following items)
non-confirming parts and parts on hold?
-root cause analysis; -person responsible for final
judgment
-ttiming; -feedback procedure
Regarding repaire non-confirming parts and parts on
hold to re-use, do you define responsibility to implemet?
Are repair record kept?
Do you make arrangements with customers about the
packing style & transportation system to prevent damage
during handling of finished products & perform
accordingly.
Are the packaging style & storage environment controlled
with consideration to contamination
Do you have system to maintain Bins /Trolleys in Good
Condition.
Do operators and supervisers operate according to the
operation standards?
Do you regularly monitore that each operator operates
according to the operation instructions
Is it possible to judge OK/NG specificlly by each check
sheet (of daily equipment check, quality control report,
etc.) you use?
Do you keep first-in first-out of finished products and
work-in-process (matelial, reserve parts by using
identification tag or lot indication?
F0003-1 QA/MT Ver. 5
PLANNED CHECKED APPROVED
TOTAL 0
TOTAL 0
SUB ITEM
NO.
DATE ITEM NO. DESIRED IMPROVEMENT POINTS DETAIL OF IMPROVEMENT PLAN IN-CHARGE
RESULT OF
VERIFICATION
DEADLINE FOR
SUBMISSION OF PLAN
DEADLINE FOR SUBMISSION OF
ACTUAL RESULT
AUDIT POINT
AUDIT PART NAME
AUDIT PART NO.
AUDIT DATE
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NRECEIVING DATE
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COPY TO :
MARUTI VENDOR AUDIT- COUNTERMEASURE REPORT
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RECEIVING DATE
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VENDOR NAME
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VENDOR CODE
F003-4 QA/MT Ver. 4