SUMMARY: Proven leader with nearly 14 years of facilities setup and property management experience within a fast-paced professional setting. My talents include management of FF&E budgets, processes, and timelines as a part of new facility setup and openings; as well as superior client engagement, customer service, employee training and operational efficiency at a Center level.
Team leader with excellent communication, organizational and problem-solving skills Detail oriented, with exceptional multi-tasking abilities and enthusiasm towards change and challenges Highly ethical work standards and respectful rapport with team members, clients, and vendors Flexible, positive, independent, motivated self-starter that works well under pressure
Skill Proficiencies:
Process management Managed multiple assigned new center openings as main point of contact through the use of internal checklists and timelines Leadership Worked in tandem with Operations Field PMs, Construction PMs, Procurement PMs, IT/Telecom PMs, local Center Management, Corporate support teams and Building Management to ensure timely openings and project turnover Project Coordination Partnered with construction vendors and corporate project management during upsizing, downsizing and return of space at several Regus locations in the Chicago market Trainer - Motivated, educated and communicated with teams in assigned locations to ensure 100% readiness at Day 1 Software Proficient in Share Point, Windows 7, Microsoft Office 2007, Microsoft Word, Excel, Outlook, and PowerPoint; PeopleSoft Oracle - Accounts Payable, Accounts Receivable and HR
WORK EXPERIENCE:
Regus, Corporate Real Estate September 2013February 2014 Property Operations Manager, Facilities - NCO Set Up Project Manager
Oversaw 12 new center openings, including the procurement, coordination and installation of all FF&E Created FF&E EPO for all new centers that maintained the budgets set in the Stage One model Coordinated efforts between PMs of corporate construction, IT/Telecoms, local construction and center teams to obtain 100% satisfactory, on-time openings Kept corporate management informed with weekly and monthly status updates until openings were complete Conducted weekly project conference calls with multiple PMs and local center team for each NCO assignment prior to setup week for coordination and completion of setup checklist
Regus Business Center, Chicago Market 2000August 2013 General Manager, Property, Leasing, Facilities
Oversaw all aspects of Center operations and maintained North American Planogram standards for facility upkeep Consistently maintained highly professional facility standards, access and security through coordination with local team and building management Executed, processed and reconciled monthly client billing to ensure accurate and timely data entry Achieved and exceeded corporate EBIT targets through revenue growth and close control of EPO process, accounts payable, accounts receivable and collections Provided exceptional customer service during sales and project interactions, to consistently produce 95% client satisfaction and 85% client retention Proactively worked to close deals by developing leads and customer relationships with the use of CRM sales metrics Hired, coached, mentored and facilitated training of team and peers Provided backup, support, and training to center team for client move in and set up of Telecoms programming, IT setup/programming, and Video Conferencing service Selected by management to develop and implement North American Planogram standards
Regus Business Center, Rolling Meadows, IL 19972000 Assistant Center Manager
Assisted the Center Manager in all daily operations while training for the role of General Manager Completed client project requests to exceed customer expectations, with preparation of presentations, spreadsheets, documents, and paper bindings Processed and reconciled expense reports for managers, and assisted with all aspects of client billing
HQ Business Center, Rolling Meadows, IL 19951997 Client Service Specialist
Built positive client relationships by answering and directing incoming calls to the reception desk Tracked customer relationships and status, using past data to drive future sales and interactions Orchestrated meeting preparation, catering and audiovisual equipment to produce persuasive client presentations Prepared documents, spreadsheets and PowerPoint presentations with efficiency and attention- to-detail
HIV Sero-Status and Risk Factors of Sero-Positivity of HIV Exposed Children Below Two Years of Age at Mityana General Hospital in Mityana District, Uganda