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Hoffman Estates, IL 60169

Home: 847.490.0265 Cell: 630.222.8068

Proven leader with nearly 14 years of facilities setup and property management experience within a
fast-paced professional setting. My talents include management of FF&E budgets, processes, and
timelines as a part of new facility setup and openings; as well as superior client engagement, customer
service, employee training and operational efficiency at a Center level.

Team leader with excellent communication, organizational and problem-solving skills
Detail oriented, with exceptional multi-tasking abilities and enthusiasm towards change and
Highly ethical work standards and respectful rapport with team members, clients, and vendors
Flexible, positive, independent, motivated self-starter that works well under pressure

Skill Proficiencies:

Process management Managed multiple assigned new center openings as main point of
contact through the use of internal checklists and timelines
Leadership Worked in tandem with Operations Field PMs, Construction PMs, Procurement
PMs, IT/Telecom PMs, local Center Management, Corporate support teams and Building
Management to ensure timely openings and project turnover
Project Coordination Partnered with construction vendors and corporate project management
during upsizing, downsizing and return of space at several Regus locations in the Chicago
Trainer - Motivated, educated and communicated with teams in assigned locations to ensure
100% readiness at Day 1
Software Proficient in Share Point, Windows 7, Microsoft Office 2007, Microsoft Word, Excel,
Outlook, and PowerPoint; PeopleSoft Oracle - Accounts Payable, Accounts Receivable and HR


Regus, Corporate Real Estate September 2013February 2014
Property Operations Manager, Facilities - NCO Set Up Project Manager

Oversaw 12 new center openings, including the procurement, coordination and installation of all
Created FF&E EPO for all new centers that maintained the budgets set in the Stage One model
Coordinated efforts between PMs of corporate construction, IT/Telecoms, local construction and
center teams to obtain 100% satisfactory, on-time openings
Kept corporate management informed with weekly and monthly status updates until openings
were complete
Conducted weekly project conference calls with multiple PMs and local center team for each
NCO assignment prior to setup week for coordination and completion of setup checklist

Regus Business Center, Chicago Market 2000August 2013
General Manager, Property, Leasing, Facilities

Oversaw all aspects of Center operations and maintained North American Planogram standards
for facility upkeep
Consistently maintained highly professional facility standards, access and security through
coordination with local team and building management
Executed, processed and reconciled monthly client billing to ensure accurate and timely data
Achieved and exceeded corporate EBIT targets through revenue growth and close control of
EPO process, accounts payable, accounts receivable and collections
Provided exceptional customer service during sales and project interactions, to consistently
produce 95% client satisfaction and 85% client retention
Proactively worked to close deals by developing leads and customer relationships with the use of
CRM sales metrics
Hired, coached, mentored and facilitated training of team and peers
Provided backup, support, and training to center team for client move in and set up of Telecoms
programming, IT setup/programming, and Video Conferencing service
Selected by management to develop and implement North American Planogram standards

Regus Business Center, Rolling Meadows, IL 19972000
Assistant Center Manager

Assisted the Center Manager in all daily operations while training for the role of General Manager
Completed client project requests to exceed customer expectations, with preparation of
presentations, spreadsheets, documents, and paper bindings
Processed and reconciled expense reports for managers, and assisted with all aspects of client

HQ Business Center, Rolling Meadows, IL 19951997
Client Service Specialist

Built positive client relationships by answering and directing incoming calls to the reception desk
Tracked customer relationships and status, using past data to drive future sales and interactions
Orchestrated meeting preparation, catering and audiovisual equipment to produce persuasive
client presentations
Prepared documents, spreadsheets and PowerPoint presentations with efficiency and attention-

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