Id like to start by saying that this is easily the worst experience Ive had purchasing on Ebay.

Its the kind of experience that you hear horror stories about and the reason many people are
afraid to purchase online.
To make sure there is no confusion in this case I want to relay as much information regarding
models that I can. There are different models of the Note 3. or example! the "T#T model is
$%&N'(("! T&mobile is $%&N'((T! the international variant is $%&N'(() and the $%&N'((*+
version is ,anada and -atin "mericas model! regardless of company.
The model I needed.paid for is the $%&N'((*+! the model I received! is not entirely clear! but it
seems to be a mix of the $%&N'(() /International0 and the $%&N'((" /"T#T0.
$eeing as 1uerto 2ico is part of the 3$" and considered a -atin "merican country! I was
unsure what model they had.
1rior to bidding on the item! I asked for the I%EI which is the International %obile $tation
E4uipment Identity! which you can read more about here5
http6..en.wikipedia.org.wiki.International7%obile7$tation7E4uipment7Identity
"fter checking the I%EI 8 3)+9':();:<+++: at http6..www.imei.info.=imei>3)+9':();:<+++: I
found that this phone had the model number of $%&N'(() /international model0 and not the
$%&N'((*+ /,anadian.-atin "merican model0 that I needed and that the "d was claiming to
be selling.
"fter seeing this I asked if the seller was sure the model was the $%&N'((*+ and not the $%&
N'(()! the seller replied that he was sure but that it had a custom rom /software0. Now this is
significant because it has been the theme of the sellers responses to defend any and all
discrepancies Ive found with5 ?Its a custom rom@! rather than actually focusing on my doubts
and giving some sort of proof! receipts etc! to relay that their story adds up.
"fter he assured me I bid on and won the phone! I then received it some weeks later. *hen I
received it! I immediately installed android apps5
?1hone INA B$amsungB@ https6..play.google.com.store.apps.details=
id>org.vndnguyen.phoneinfo ?Cenuine Calaxy 8 1hone info@
https6..play.google.com.store.apps.details=id>com.xihuanat.truth
These were used to get further information on the phone! most importantly the %odel and I%EI.
*hen I saw there were some discrepancies regarding the model number and contents of the
box /no charger0 I made sure to contact the seller right away. I tried to be as polite as possible!
and let him know both what I was happy with and what issues we would need to address. I
asked if perhaps I could get more details on the phone but essentially the answer matched what
was already said in the "d! ?bought it from ,laro@ as though restating is the same as providing
new information. This was also when he first specified that he would be fine with sending a new
charger.
%y next message was an attempt to get him to see my predicament! for whatever reason he
didnt and further responded in capitals. I even tried to give a fairly simple out! the purchase of
the D;)&D:( unlock code! so that I wouldnt be left hanging if it truly was the wrong model! which
would result in any purchased unlock code being useless for me. I even stated that sending it
back would be a hassle and I really wanted this to work. I stated that the stickers on the box
and the phone can be easily falsified! which they can! and that the software seems to show $%&
N'(() everywhere. I feel even while saying all of this and providing a link to I%EI.info! which
showed $%&N'(() as the model he didnt take my concerns seriously! still focusing on it being
a ?software only@ problem.
In his response he clearly misunderstood my intention and the messages details. 1erhaps this
is a communication issue and if so! I feel bad as Im not trying to cause anyone any grief. Ee
somehow thought I was saying the I%EI has changed! when clearly I have never mentioned that
it had but rather that the stickers on the box and phone could be falsified! i.e. the model being
changed from $%&N'(() to display $%&N'((*+ instead.
In this response he also said he has a video of him putting the charger in the box! but that
again! he would still be willing to send me one.
"t this point! based on his reaction! the fact that a lot of it wasnt logical! the fact that he seemed
to be getting upset at my insistence it was the incorrect model! and the fact that I started doing
my own deeper investigations by calling $amsung 3$" and ,laro 12! I decided I wanted no
further contact with the seller. I am the one who is at a loss here! Im the one who responsibly
paid /minutes after purchase0 for a product and got something with missing contents and
strangely contradictory details! Im the one that should be rude and irate! yet I wasnt and
havent been. The fact that he was! turned me off of trying to get a solution through him and
focused me on making sure I worked with Ebay to resolve this instead. The fact that he is now!
in his response to this ticket! threatening to go after me in regards to a charger that was never
there! and which he seemed totally fine with footing the bill for! is proof enough to me that my
Fudgements were correct.
I.E5
?i do remember putting the charger inG i can buy another charger and send it to you.
ABOUT THE CHARGER I ALO HA!E A !I"EO O# THE BO$I%G A%" A U EE &ICTURE IT O%
"ECRI&TIO% BUT I# U 'A%T I COUL" E%" U A%OTHER CHARGER !IA (AIL
?i hope it comes with the charger cause i do have a video and pictures of me putting everything
on the box if it doesnt come like that i would talk to a collecting agency! what took u so long to
open a case=@
It seems asinine to me that one would say they put the charger in! have proof they did so! and
yet still be willing to fork out D3(&D)( of compensation for something that is provably not their
fault5 and then as soon as the deal fell through do a full ;+( to threaten collections claims if the
charger /that they seemed to not care was missing and were totally willing to pay for0 is not
there on return. I sure wouldnt be willing to pay extra for an item I included! especially if I had
proof I included it. I would have simply apologiHed that it wasnt there5 shown my evidence and
asked them to contact Ebay as it seemed to have been taken.lost during transit.
Now that you understand the background you will find enclosed5 screenshots taken from the
previously mentioned apps showing %odel $%&N'(()! the phones ?about section@ which also
shows the $%&N'(() model! a website that the I%EII was plugged into that gave that same
$%&N'(() model number /which logically wouldnt know if the phone had a custom rom! and
counters the ?its the custom rom@ argument0! a screenshot of ,laro 12s website
http6..www.clarotodo.com. /,lick on ?Jer mKs L@ under the Note 3! then click the
?Especificaciones@ tab0 which gives the same model number! $%&N'(()! which is found
everywhere else! and finally pictures that show the back of the 1hone is "T#T /more info about
that at http6..www.etradesupply.com.blog.find&galaxy&note&iii&model&number.0 which is definitive
proof that something here is amiss! if not downright illegal.
In addition to the screenshots and photos I have audio recordings of $amsung 3$"! which has
no data on this I%EI! ,laro 12 representatives finding nothing on this phone as well /in English
and $panish0! "T#T stating that they too cant find the phone in their database and the video of
me opening the box when I first received it! showing that there was no charger included. I will
have to edit and upload these so will wait until Ebay re4uests them as its a lot of extra work.
In conclusion! I dont know if the seller is telling the truth and that by bad luck alone purchased
this phone from a legit ,laro12 store. I dont know if he is simply a scammer and that he knows
that this phone had been cut up and reassembled or if perhaps "T#T sells parts to 1uerto
2ican companies regardless of them denying that to me on the phone! or! if ,laro Employees
dont know the model numbers of the phones they sell and give you incorrect information over
the phone and their website. *hat I do know is that there are "2 too many strange details
regarding this device for me to want to go further with this item! and as such I feel I have
provided ample evidence to warrant a full reimbursement! including return shipping.
3nfortunately my time! although valuable! cannot be recouped.
$o! the general points are5
;. I%EI.info shows the model to be $%&N'(().
:. 3sing apps ?$amsung Info@ # ?Cenuine Calaxy@ it can be seen that the model is $%&
N'(().
3. "bout section of the device shows $%&N'(() under %odel number.
9. ,laro12s website clarotodo.com shows they only sell the $%&N'(().
). ,laro12s employees say they only sell the $%&N'(() and cannot find the I%EI in their
database.
M. $amsung 3$" cannot find the I%EI in their database.
<. Nackplate of the phone is "T#T model $%&N'((" but "T#T 3$" cannot find the I%EI
in their database.
+. Nox did not come with a charger.
If you need information regarding the voice recordings or phone numbers to the various
companies I mentioned or the video of me opening the package! please let me know. %y
expectation is that this will be handled swiftly and without much need for my help beyond what I
have provided.
Thank you for your time! I apologiHe for the length but I believe it was necessary to document as
much as possible.