Ryan T.

Field
3941 Powhatan Parkway
Williamsburg VA 23188

(757) 508-2718 Rfield9@vt.edu

Objective
To obtain the position of BDC at Oracle to establish the foundation for a successful long term sales career at Oracle

Education

B.A., Consumer Sciences, expected December 2014
Virginia Tech, Blacksburg, VA

Thomas Nelson Community College, Williamsburg, VA

Work Experience

Caller, Virginia Tech Student Calling Center, September 2012- March 2013
Function as Caller in High Activity Call Center responsible for generating Financial Gifts to the University
Target high Income professionals linked to Virginia Tech to generate contributions
Followed a structured end to end process from cold call to close to generate revenue
Made X number calls per Hour achieving 77% of outbound call goals (I took the average from calling this week and it
was about 50 calls an hour. Most people were able to go through 3-5 calls in an hour with a prospect. The numbers
were tracked within the system used to calculate the statistics we measure our employees by. Each night we take an
average to evaluate the callers)
Average call talk time was 24% greater than the average resulting in high conversion & High transaction dollar
amount ( Average call time was 7.45 minutes.)
Converted 30% of calls to close outperforming the 17% average conversion rate
Average transaction closed 42% larger than call center average
Work ethic, high activity, successful conversion rate and large deal size resulted in promotion

Quality Assurance Supervisor, Virginia Tech Student Calling Center, March 2013 Present
Supervised, Led and coached a team of 5-8
Managed learning process and coached through live drive time making sales calls
Meet with trainees on a nightly basis to review their performance against established metrics
Used statistical data to analyze performance and facilitate growth through weekly reports
Processed gifts to the university to ensure accurate revenue reporting and capture
Consistently had multiple trainees go on to receive numerous calling awards
Outperformed competitive QAs Team on a weekly basis achieving 64% of call goals, 22% of conversion and 31% in
terms of average transaction size


Information Technology Education & Skills

Marketing Management, Management Theory, Consumer Rights, Resource Management, Financial Counseling
Certified in Microsoft Word, Excel and Powerpoint
The only formal training at the calling center we received was getting PCI Compliant which allows us to process credit
card transactions over the phone.

Associations/Activities
Relay For Life, Team Member, 2013
VT Saves, Member, 2013

References
Available Upon Request