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Summary
Healthcare technology professional with a proven history of delivering the right information to
the right people at the right time. Adding value to customer and vendor/partner healthcare
organizations across North America by combining a solid information technology background
and an exceptional understanding of healthcare systems, challenges and delivery methods.
Experience leveraging a variety of disparate resources to bring solutions to life. Thrives in a
positive, outgoing, creative environment where teamwork and winning make a difference.
Professional Experience
2005 to Present
Orion Health, Inc., Santa Monica, CA / Auckland, New Zealand
Client Services Manager – North America
• Developed newly formed Client Services organization to build and enhance existing
customer relationships and create additional customer value
• Post-implementation customer relationship management
• Interact with the internal organization including sales, support, marketing, product
development and business operations to resolve customer challenges
• Launched proactive customer outreach program – coordinating internal resources to resolve
customer challenges
• Act as point of escalation for urgent customer related concerns
• Uncover upsell opportunities for additional products and services revenue
2000 to 2002
COGNOS CORPORATION, Irvine, CA
Solutions Architect
• Actively engaged in the sales process by providing software product and architecture
demonstrations to Fortune 1000 prospects on Business Intelligence, ETL, Metadata, Data
Marts, OLAP, Cube-building, Scorecarding, KPI’s, EIS and web-portal delivery
• Managed and participated in proof-of-concept engagements including: extraction of data
from SQL Server, Oracle and other sources; building dimensional hierarchies; integrating
with present environment and deploying via windows client and html browser interface
• Key member of sales team that delivered 130% of quota for fiscal 2001
• Recipient of the Q1 quarterly Mentorship Award
• Delivered warehouse-to-web scalability and performance design expertise to customers
• Delivered product seminars to existing clients and user groups
1998 to 2000
BUSINESS SYSTEMS DEVELOPMENT, Irvine, CA (Lawson ERP Partner)
Pre Sales Engineer – Financial Products
• Responsible for Lawson Software consultative selling, RFP delivery and product
demonstrations to CFO’s, Controllers and financial staff
• Project management and data conversion experience provided to NT, UNIX and AS/400
clients
John Briscoe Page 3
1995 to 1998
RYDER SYSTEM, INC., Santa Ana, CA
Field Technical Manager, West Region
• Responsible for tactical software delivery and upgrades, data networking and
telecommunications for logistics and rental fleet operation at over 80 branch office
locations and 6 district offices
• Member of National Technology Quick Response team, engaged during mission critical
situations
• Managed a team of 6 regional database administrators
• Established a shared regional support database which tracked technical issues and recorded
resolution response time
• Managed technology budgeting for over $1.5 million in new assets for fiscal 1997
Education
California State University, Sacramento
B.S. International Business
Memberships
Medical Group Management Association
Health Care Compliance Association