Unit-13 Grievance and Grievance Procedure 1 Program : MBA Semester : I Subject Code : MB0043 Subject Name : Human Resource Management Unit number : 13 Unit Title : Grievance and Grievance Procedure Lecture Number : 13 Lecture Title : Grievance and Grievance Procedure HOME NEXT C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 2
Objectives :
To explain grievance To describe grievance machinery and its procedure
HOME NEXT PREVIOUS Objectives C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 3 Introduction Why Grievances Arise? Steps to Redress Grievances Emerging Employee Empowerment Practices Grievance Handling Procedure Arbitration Summary Check Your Learning Activity Lecture Outlines HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 4 What is Grievance? HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure In the previous unit you have studied about discipline and misconduct . In this unit you will study about grievance and grievance handling machines.
In your life you might have developed grievances. Employee develop grievance in the organization related to pay, hike, transfer, or unfair treatment .
Any factor involving wage hours, or conditions of employment that is used as a complaint against the employer
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Introduction HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure Grievance means any type of dissatisfaction or discontentment arising out of factors related to an employees job which he thinks is unfair.
6 A formal written complaint or allegation by an employee or group of employees made to unfair treatment or violation of a union contract.. Grievance HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure Grievance can arise due to discontentment in any of the following: Promotions, Supersession, growth and internal job opportunities Compensation, increments and Bonus Amenities / office facilities, Conditions of work Transfer / job related relocation, Disciplinary action Acting Promotion Fines Recovery of dues Safety appliance, and Victimization / harassment
7 Why Grievances Arise? HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 8 Receiving the grievance Reviewing the grievance Analysis and decision Response Follow up Steps to Redress Grievance HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure Grievance procedures: Formal channels of communications used to resolve grievances
9 Grievance Procedures HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 10 Grievance Handling Procedure HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 11 What are the principles suggested for addressing the grievance? Grievance Handling Procedure HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 12
A means by which disputes arising from different interpretations of a labor contract are settled by a third party.
Arbitration HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure Today organization are working for collaboration with employees to develop cordial relationship various initiative are bee taken such as: Employee Suggestion scheme(ESS): The management invites the employees suggestions on all/any issue that is a source of irritation for the employees for open comment. Open house: This usually is a quarterly or a half-yearly meeting to which all employees are invited. There is a brief sharing of the companys performance and the rest of the time devoted to answering any queries that employees might have on any issue that concerns the company and its employees. Task force: In this method cross-functional teams (with one representative each from each department) will work on concerns that are commonly voiced. 13 Emerging Employee Empowerment Practices HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 14 What are the common errors of management in processing of grievances? Emerging Employee Empowerment Practices HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure Grievance would include any discontent or dissatisfaction that affects organizational performance. 15 Summary HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure 16 1. What is the first step of grievance handling? Ans. Receiving the grievance
2. State whether true or false: i) A grievance machinery is usually thought of in connection with a company that deals with a labor union. Ans. True
ii) The details of the grievance procedure doesn't vary from industry to industry and from trade union to trade union Ans. False. It does vary.
Check Your Learning HOME NEXT PREVIOUS C o n f i d e n t i a l MB0043-Human Resource Management Unit-13 Grievance and Grievance Procedure