Shelley A.

Miller
20 East Fountain Ave. – Delaware, Ohio 43015 – (740) 972-1532 – samiller6118@hotmail.com

EDUCATION SKILLS/ACHIEVEMENTS
Bachelor of Arts, 2007 Excel in communication, multi-tasking and meeting deadlines
The Ohio State University Microsoft Office; Lotus Notes; Novell Client Server; Open 4
Major: Psychology GBA1, HIPAA Certification
Honors, Cum Laude Above and Beyond the Call of Duty Award, State of Ohio
Employee of the Year Award, State of Ohio
EXPERIENCE
Benefits Specialist, American Showa Inc., Sunbury, Ohio (2007 – current)
• Develop communication materials and conduct benefit orientation for new employees for all divisions.
• Process all employee benefit changes, including adding or removing dependents. Updating the HRIS system,
medical/dental/prescription carriers’ systems and the COBRA TPA system.
• Create communication campaign including a monthly newsletter and PowerPoint slides to educate employees on benefit and
wellness related topics.
• Resolve employee concerns regarding corporate benefit programs; assist with claim payment issues, provide benefit verification
of benefit coverage.
• Process all medical child support orders, providing custodial parent benefit information and initial COBRA notice.
• Conduct monthly audit for ineligible dependents, verify student status and term benefits as required.
• Maintain benefit website.
• Coordinate Wellness Fairs for 2 plants, receiving sponsorship from suppliers to increase employee participation.
• Enter weekly payroll deductions for 401(k) loans and contribution changes, uniform fees, short and long term disability and other
voluntary benefits.
• Audit and process weekly 401(k) file from the payroll system, upload the file to the provider and complete the funding requests.
• Managed uniforms for approximately 600 employees.
• Implemented new uniform program for an annual cost savings of approximately $120,000 corporate wide.
Office Manager, Residential Communication Inc., Delaware, Ohio (2002 – 2005)
• Completed weekly payroll for approximately fifteen employees.
• Recruitment of technical and office staff personnel.
• Sales of commercial and residential closed circuit cameras; satellite products and cellular phones.
• Business Office duties including billing and collections using QuickBooks and making daily deposits
• Created installation routes, conveyed information with crew to eliminate potential problems.
Document Clerk, Shook, Hardy & Bacon L.L.P., Tampa, Florida (2001 – 2002)
• Recruited pro bono client, participated in client meetings, conducted factual and background investigation, communicated
with client and assisted attorney with case development.
• Embraced primary responsibility for all pharmaceutical cases.
• Implemented shelf indices and a training manual for all cases to ensure clear organization of files.
• Reviewed and analyzed pleadings, medical records, correspondence and other case related materials in order to code, index,
file, maintain and retrieve documents in an efficient manner.
Landlord, Rental Property Owner, Delaware, Ohio (1997 – 2002)
• Scheduled and followed up on interview applicants and maintenance personnel.
• Maintained all records, receipts, correspondences and all other relevant documents.
• Initiated court proceedings for eviction by preparing and filing appropriate pleadings, executing service of process and appearing
before a magistrate.
• Researched and maintained familiarity with Ohio landlord-tenant laws.
Secretary, State of Ohio, Department of Youth Services, Opportunity Center, Delaware, Ohio (1996 – 2001)
Position included providing support to the following areas: Human Resources, Administration, Business Office, and Storeroom.
• Processed and tracked all employee evaluations as well as maintained employee personnel files.
• Scheduled interviews and completed reference checks.
• Managed an annual budget of approximately $100,000. Tracked various departmental budgets and created quarterly reports.
• Researched contracts and created purchase orders to obtain required items for the institution (i.e. office supplies, educational
materials, safety & security items, youth hygiene supplies, clothing and linens).
• Tracked previous purchase order trends to anticipate the needs of the institution.