CHRISTOPHER JAY RAYOS ABABAN

Al Karama, Dubai, UAE | +1 718 7172131 | ababan2@illinois.edu | www.chrisababan.com

OBJECTIVE

A senior software developer position in an organization seeking for a very challenging programming experience,
leading a team in solving complex problems and driving innovations and change.

CAREER HIGHLIGHTS

! Seven years of solid software development experience with two multi-national companies.
! Single-handedly created three company websites from scratch using the latest Microsoft technologies.
! Proficient in mobile application development on the Android and Windows Phone 8 platforms.
! Created several automated software tools that eliminated manual repetitive tasks.
! Excellent communication and leadership skills.

SELECTED ACCOMPLISHMENTS

Web Development
Single-handedly developed the following websites from scratch:

1. Soft Manners Website (http://www.softmanners.net/)
2. Track24 ELMS (http://www.track24elms.com/)
3. Track24 Solo (http://www.track24solo.com/)

Mobile Application Development

1. ELMS Flare for Windows Phone 8
http://www.windowsphone.com/en-us/store/app/elms-flare/4df99f84-c47a-4dcb-9318-5abdf47759fb
2. SMART24 Tracker for Windows Phone 8
http://www.windowsphone.com/en-us/store/app/smart24/3352a1ed-d5e8-4a2e-990d-27be42f0e2eb

Desktop Development
Automated several manual repetitive tasks to improve ones efficiency.

1. Agent Job (http://www.chrisababan.com/AgentJob.aspx)
An innovative desktop application that helps my fellow countrymen to look for a job in the UAE by
sending automated emails one-by-one with their cover letter and CV attached to more than 9000
companies in the UAE with just a click of a button.

2. C4i Auto Install
Automated the set up of the C4i platform to our users computers, reducing the set up time from 30
minutes to less than 3 minutes and eliminating the need for our users to read a 21-page user setup
manual. Also eliminated 95% of the issues being handled by our support team.

Leadership and Customer Support

1. Customer Support (Incident and Problem Management)
Led the team in achieving a consistent 100% SLA scores for six consecutive months.
Implemented changes in the Incident Management process as soon as taking over the role, resulting
to a dramatic increase in our SLA scores, from 72.1% (RED) to 98.51% (GREEN) in just three
months.
Piloted and effectively managed the Feed Issue Elimination project that resulted to a 57% decrease
in ticket count from 193 to 83 in just one month resulting to an e-Award and great feedback from
team leaders and managers.
Decreased the North Americas ticket count from 89 to 43, a 51.69% decrease in just three months,
on top of being an Incident Manager for the team and handling another project in parallel.


TECHNICAL SKILLS

Languages C#.NET, jQuery (JavaScript), SQL, Java, Python
Environment/Tools Visual Studio 2012, SQL Server Management Studio, Eclipse, IntelliJ, Git, SVN, Toad,
SSH/Putty, MVC, .NET 4.5, Jenkins, jUnit
Technologies ASP.NET, ADO.NET, RDBMS, HTML5, CSS3, AJAX, JSON, Android, Windows Phone 8,
Oracle, Continuous Integration, eXtreme Programming (XP)

PROFESSIONAL EXPERIENCE

Senior Software Engineer (Apr. 11, 2010 - Present)
Track24 FZE, Dubai, UAE

Lead a team of developers in creating new innovative software solutions, which are in line with the
companys products and offerings.
Develop, enhance and maintain website, mobile and desktop software applications.
Create automated tool and process improvements to increase the teams efficiency.

Technology Consultant II (Jan 16, 2007 - Jan. 15, 2010)
Hewlett-Packard Asia Pacific, Philippines

Technical Lead
Primarily responsible in the design and build reviews to propose solutions and ensure that the design of the
application meets the customers business need.
Act as a technical escalation for complex issues found in the application.

ASP.NET/J2EE Web Developer
Develop small-to-medium application module as per P&Gs request-for-change using Java 2 Enterprise
Edition Technology (J2EE).
Develop software and web applications on special projects that can be used internally within the company
and as per request by new clients using ASP.NET (C#.NET).

HP On-Site Support for P&G North America Organization (Jan. 21 Apr. 21, 2008)
Cincinnati, Ohio, USA
Conduct daily face-to-face consultation meetings with our biggest customer, P&G North America Organization
and provide solutions to their business need through the P&Gs customer portal website.

AWARDS AND CITATIONS

Professional Achievements (Leadership & Technical)
Received numerous recognitions for outstanding leadership & technical performance both as an individual
and as a member of a team while employed in Hewlett Packard Asia Pacific.
Information Technology Infrastructure Library (ITIL) Foundations Certified

Academic Achievements
Board Topnotcher (2
nd
PLACER), Electronics Engineering Board Examination, November 2006
Magna cum Laude, University of the East Graduating Class of 2006
College Distinguished Awardee (Gold Medalist), College of Engineering Graduating Class of 2006
Department of Science and Technology Scholar (2001 - 2006), Philippine Government
Tan Yan Kee Scholar (2001 - 2006), University of the Easts most prestigious scholarship
Perennial champion of several Math and Engineering intra- and inter-university competitions.
Consistent honor student.

EDUCATIONAL BACKGROUND

Master of Science, Degree in Computer Science
University of Illinois Urbana/Champaign, United States of America, School Year: 2013-2015 (expected)

Bachelor of Science, Major in Electronics Engineering (GPA: A)
University of the East Manila/Caloocan, Philippines, School Year: 2001-2006