JEROYL L.

MESSMORE
66400 Walnut Road
Walkerton, Indiana 46574
574-276-2586
jmessmore@hotmail.com

SUMMARY

Unique background includes Customer Relations, Environmental Habitat and Animal

Care. Effective project implementer and team member.

Technical support professional for diverse diagnostic medical equipment and products.
Effective and professional responses to technical problems, inquiries, and requests for
service following company policies and federal regulatory guidelines. FDA and
ISO 9000 environments.
.

TECHNICAL SKILLS

Medical Lab Technician Certification Oral/Written Communication Light Construction Projects

Certified Pharmacy Technician Training/Teaching Small Out Building Design/Construction
Diabetes Systems Troubleshooting Fencing
Blood Chemistry Systems Problem Solving Landscaping
Urinalysis Systems/Reagents Research Cement Work
Spectrophotometer Software Interface Plumbing
Calibration Budget Analysis
Control Testing Microsoft Word
Culturing Microsoft Excel
Chromatography
Microscopy

EXPERIENCE

Bayer Healthcare, Mishawaka IN 1987 – 1/2009

Senior Technical Customer Service Representative
 Managed up to 70 phone calls per day regarding correlation questions, regulatory
proficiency, and functional issues from end users, health care professionals,
pharmacies, and laboratories achieving team metrics:
o Saved 4% of original budget
o Contributed to U.S. net sales by achieving budget
o Achieved zero non conformities found during external ISO audits
o Achieved 4.68 out of possible 5.0 score exceeding 4.55 team goal for
Customer Satisfaction survey
o Achieved phone abandon rate of 1% exceeding expectation <4%
o Supported sales efforts through timely responses to field reps and management by
exceeding goal of answering calls <20seconds 89% of the time.
 Documented complaints in accordance to FDA guidelines.
 Key member of product and process training team for new technical representatives.
 JEROYL L. MESSMORE

 Led training team; coordinated rigorous training schedules, monitored and mentored
progress, and verified successful training completion.
 Increased product knowledge by conducting cross-functional review meetings
including legal, medical, R&D, Quality, and Regulatory Departments.
 Facilitated ergonomics implementation and compliance for 23 employees.
 Performed troubleshooting on approximately 20 products that ranged in complexity
from home use and more complex laboratory systems.
 Educated and influenced customer on product limitation when their expectations
exceeded industry or company expectations.
 Field visits to troubleshoot/teach.

Indiana University, South Bend IN

Senior Accounts Clerk
 Maintained budgetary records for approximately 80 accounts.
 Instructed personnel on fiscal policies and procedures.
 Reviewed and interpreted grant directives and guidelines.
 Attended planning sessions and apprise business manager on financial status of
accounts.

EDUCATION/PROFESSIONAL DEVELOPMENT

Purdue University, Lafayette IN

30 credit hours towards BS, Veterinary Science

MLT (Medical Lab Technician) Ivy Tech/IUSB, South Bend

CPhT (Certified Pharmacy Technician)

Master Gardener Certification, Michigan State University

Wildlife Rehabilitation
Heartland Wildlife Rehabilitation Center Elkhart, In