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GLENDA D. JONES
I’d like the opportunity to tell you more about my work experience and how my
skill set could contribute to the successful day-to-day running of your company.
I would be happy to supply strong references at your request. I look forward to
discussing the position with you.
Sincerely,
Glenda D. Jones
RESUME----------------------------------------
GLENDA D. JONES
_____________________________________________________
1480 Bedford Avenue * Brooklyn, New York 11216 *
718-638-1853 * GDJsuccess09@aol.com
PROFILE
-Well-qualified and result-oriented professional with over 10 years of successful
experience in positions of increasing responsibilities and duties.
-Top performance with record of accomplishment constantly meeting or succeeding
sales goals and customer expectations.
-Customer Service Representative with exposure to business development, marketing,
strategic planning, client relationship management, and customer service.
-Exceptional leadership abilities concerning team initiatives.
-Skilled in improving customer retention levels
-Capable of educating customers on company products and recommending best options
that meet their short-term and long-term needs.
-Team player with polished communication skills: verbal, written, interpersonal,
presentations, and rapport building.
CAREER PROGRESSION
-Cashier/ Customer Service Rep. at one of New York’s largest and most successful
full-service Drugstore’s since 1960.
-Manage sales and handled all transactions of a store cashier.
-Customer Service Representative, and assisted, supported, and help customers.
-Worked with regulatory compliances, internal policies and procedures.
Selected Accomplishments:
-Leader to colleagues and assisted in training cashiers‘.
-Assisted in strategies for store developmental growth, and successfully initiated
ideas to increase sales and visual productivity.
NEW YORK CITY DEPARTMENT OF EDUCATION, New York, N.Y. April 1990 -
June 2008
-Paraprofessional/ Payroll Secretary with the DOE for many years, as a result the
experience I gained has allowed me to take my talents and help/train, and teach
others.
-Assisted Administrator with all functions of operating a school successfully.
-Assisted Teacher and taught in the classroom on high school level.
-Attendance Coordinator
-Provided Family Services/ Home Visits/ and supplied alternative services for
special need students.
-Handled payroll for Teachers and support staff.
Selected Accomplishments:
-Received a wealth of knowledge about school policies and procedures.
-Started a weekend tutoring program to help young people; become academically
stronger, and provide counseling for their academic/career goals
PROFESSIONAL DEVELOPMENT
COMPUTER SKILLS