ANNA L. BELL 1405 E. Box Elder Ct. Derby, KS 67037 C: 316.680.

1199

SUMMARY OF QUALIFICATIONS

Proactive business professional with 18 years of demonstrated experience in finance, sales, and
consumer relations. Detail-oriented and thorough with demonstrated leadership and decision-
making skills. Effective communication skills with strong organizational and interpersonal
capabilities.

CAPABILITIES

Leadership & Guidance Organization & Prioritization Problem Solving
Strategic Planning Research & Analysis Effective Time Management
Best Practice Implementation Customer Service Focused Regulatory Compliance

PROFESSIONAL EXPERIENCE

Cessna Employees Credit Union, Wichita, KS (2001- Present)
Branch Manager (1 year)
Concentrates on managing staff in solving complex problems, member issues, and
processes higher levels of approval based on delegated authority.
Developed leadership qualities by listening, encouraging, inspiring, and seeking feedback
from peers to foster collaboration and team work.
Regularly and customarily directs the work of staff to effectively identify the financial
needs of members.
Analyzes work flows for business development based on current needs working with the
management team to ensure members receive the most efficient service.
Collaborates with lending team, marketing, and other business partners to generate new
business and optimize our lending strategy.
Loan Officer (7 years)
Intensively analyzes risk potential, negotiates loan requests, and makes sound judgments
in accordance to Credit Union guidelines and State and Federal regulations on mortgage
and other diverse loan interests.
Determines and recommends appropriate credit and account solutions to members.
Experienced in loan modifications, collections and the preparation and sale of assets
received in the liquidation of assets.
Revised and maintains mortgage and bankruptcy policies and procedures to facilitate the
work flow process.
Implements, coordinates, and presents credit enhancement seminars.
Loan Processor (3 years)
Experienced in preparing necessary bankruptcy documents for court and tracking
bankruptcy figures for quarterly report.
Assisted members with an entire suite of account management functions to ensure their
financial needs were met.
Prepared the necessary documents for installment and mortgage loans for closing.
Interviewed applicants and submitted applications for review.
Member Service (2 years)
Assisted members with multiple account management functions, including Certificates of
Deposits and IRAs.
Identify and educate members on products and services to complement their specific
financial needs.
Verified balances of ATM, vault, and cash audits.

Central Star Credit Union, Wichita, KS (1999-2001)
Member Service
Provided professional, prompt, efficient, courteous and accurate support to members while
assisting them with account management functions including deposits, withdrawals,
transfers, and new accounts.
Through active listening, enthusiastically explained, promoted and cross-sold various
credit union products and services that enhanced the member's financial relationship.
Verified balances of ATM, vault, and cash audits.

Bank of America (1996-1999)
Customer Service/Vault Teller
Provided customer service by performing account functions and assisted with the sale of
new accounts.
Received and shipped currency and coin via armored carriers for various banks across
Kansas.
Processed currency and coin orders and incoming deposits for corporate customers.
Ensured proper maintenance of customer vault balances and information files.
Balanced and documented transactions for incoming and outgoing cash.

EDUCATION & TRAINING
Southwestern College (GPA 3.787), Winfield, KS
B.S. Degree in Business Administration and Strategic Leadership, 2014
Southwestern College, Operational Leadership Certificate, 2014
University of Lending, Crystal Lake, Il., 2007
Collections, Kansas Credit Union Association, 2004
Lending Basics and Practices, Kansas Credit Union Association, 2003
Individual Retirement Accounts, Bankers Systems, 2003
Consumer Lending, Credit Union National Association, 2003

PHILANTROPHY & PROFESSIONAL AFFILIATIONS
American Association of Notaries, 2002-present
Kansas Credit Union Association Lending Council, 2011-present
Girl Scouts, Volunteer Scout Leader Assistant/Advisor, 2009-2011
Union Rescue Mission Volunteer, 2002-2008