KENDRA L.

FLOREN
(707) 583-9491 kendra.floren@gmail.com
www.linkedin.com/in/kendrafloren http://kendralfloren.weebly.com
_________________________________________PROFESSSIONAL SUMMARY________________________________
Technically-adept with advanced knowledge of MS Office Suite and experience creating Excel databases and
PowerPoint presentations. Detailed individual who goes above and beyond basic administrative tasks and takes
on multiple projects at once. Quality-focused committed to approaching administrative tasks with tenacity and
attention to detail.
_______________________________________________WORK HISTORY______________________________________
Caregiver, 06/2011 to 08/2012
Visiting Angels Santa Rosa, CA
Maintained accurate records of client care, condition, progress, and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional, and developmental needs of clients.
Assisted clients with bathing, oral hygiene, grooming, feeding, and elimination.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Followed safe lifting techniques and individual resident lifting instructions.
Reported any unusual circumstances in the client's condition or environment.
Monitored expiration of medical supplies and medications.

Customer Service Representative/Customer Service Supervisor, 06/2005 to 01/2008
Distance Learning Company Santa Rosa, CA
Answered a constant flow of customer calls with up to ten calls in queue per minute.
Accurately documented, researched, and resolved customer service issues.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer glitches and failures to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Acted professionally and patiently when addressing negative customer feedback.
Planned and executed all aspects of office headquarter move.
Attended sales training seminars and brought best practices leadership back to the company.
Developed a comprehensive training program for new and current customer service associates.
Planned and directed staff training and performance evaluations.
Contacted customers by phone, email and live chat in response to inquiries.

Front Desk/Receptionist, 12/2004 to 03/2005
Fusion Fitness Santa Rosa, CA
Scanned documentation and entered into the database.
Obtained scanned records and uploaded them into the database.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Added new material to file records and created new records.
Reviewed and updated client correspondence, files, and scheduling database.
Assisted with receptionist duties, file organization, and research and development.
________________________________________________EDUCATION_________________________________________
Santa Rosa Junior College - Santa Rosa, CA
Associate of Arts: Paralegal Studies, Current Projected Completion: Spring 2015
Office Assistant Certificate Fall 2013 Legal Office Support Certificate - Spring 2014