Questionnaire

Dear Respondent,
As a partial fulfillment of a course BBA program, Jagannath University, I am conducting a
survey on Adaptation of ICT in SMEs in Bangladesh. The information gathered will be
used for academic purpose only. All personal information will be kept confidential. Thank
you in advance for your cordial cooperation.
Part A: Personal and Business Information
1. Name of the owner:_______________________________________________________
2. Name of the Organization:__________________________________________________
3. Duration of the organization:________________________________________________
4. Number of employees:
a) less than 20 b) 20 to 99 c) 100 to 250 d) more than 250
5. Type of business:
a) Manufacturing b) Service c) Trading d) Others
6. Type of ownership:
a) Sole-proprietorship b) Partnership c) Joint Venture d) Others
Part B: Adaptation of ICTs
7. Which ICTs you use in your business? (Can be more than one)
a) Computers b) Internet c) Security Systems d) Communication tools
e) Personal Network f) Others (..)
8. Do you have business website (Organizational Webpage)?
a) Yes b) No c) Plan to launch near future
9. Do your business have facebook page?
a) Yes b) No c) Plan to launch near future
10. What are the purposes of using internet? (Can be more than one)
a) Promoting your products b) Maintaining supplier relationship
c) Creating customer awareness d) Increase sales volume
e) Getting competitive advantages f) Others (....)
11. What type of service you offer through internet?
a) Catalog of products b) Pricelist of products c) Online enquiry
d) Online Order e) Online Payment
12. Do you have online payment system?
a) Yes b) No c) Plan to launch near future
13. What is the cost of ICT adaptation?
a) Less than Tk. 50000 b) Tk. 50000 to Tk. 100000 c) More than Tk. 100000
14. Do you get any financial support in ICT adaptation?
a) Yes b) No
15. If yes, mention the name of the supports:
______________________________________________________________
16. Did you employees get any ICT based training?
a) Yes b) No
17. If yes, mention the name of the training:
______________________________________________________________
And the name of the training institution:
________________________________________
18. What are the benefits that you derived from ICT adaptation? (Can be more than one)
a) Reducing communication cost b) Increasing efficiency
c) Easy global reach d) Increase customer satisfaction
e) Increase sales f) Increase Image/ awareness
19. What are the products of ICT adaptation? (Can be more than one)
a) Insufficiency of skilled labor b) Expensive/ Financial problem
c) High maintenance cost d) Slow and Expensive internet services
e) Electricity Crisis f) Security risks
g) Lack of policy supports
20. What is your suggestion/recommendation to enhance ICT adaptation in SMEs in
Bangladesh?
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________


Name of Respondent:
Signature:
Date:
Email Address:





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