Wednesday, November 12, 2008

TESDA Hardware Servicing Exam(N!!"

Hardware Servicing Exam is a TESDA program that examines the student about the hardware
and software of the computer. The computer technology students are taking this exam. !m a
computer technology "# months$ student in Southeastern %indanao nstitute of Technology
"S%T$. &ust last 'ovember () *++, took the examination and think passed the
exam..Ehehe.. say that since saw the remarks of the examiner which was all ok. The exam has
- pro.ect or parts) /st pro.ect is you will state the - 0ccupational Health Safety) *nd you will
check all the materials) tools and e1uipment that is needed in assembling computer) 2rd is you
will now assemble the computer) 3th after the computer is assemble you will now install the
0perating System and make partition) #th you will make straight trough cable for networking
using the utp cable and r.43#) network the computers) share the printer and print) and make a
back4up) and -th pro.ect is the 1uestion and answer portion about software and hardware of the
computer and troubleshooting. The exam was very nice and !ve learned many things about
computers. t is very helpful for those people that loves computer and for the student who are in
the field of computer world. would like to thank our assessor for the examination %r. &oel
Estipona "TESDA Assessor$. Thank you and Have a nice day ahead. 5od 6less us all. %erry
7hristmas.
TESDA Computer Hardware Servicing NCII with Exam (Fast Track !
"#$%$&
248 26
COURSE DURATION : 40 HRS
MODULE 1 - KB0101: PC Hardware & Sofware Tro!"#e$%oo&'( &
Re)a&r w* O+T
COURSE DECRIPTION:
This Hands-On training teaches you everything you need to know to become
an expert Technical Support Staff. It covers asic to !dvanced
troubleshooting and servicing strategies. "ou need no further #$ %epair
training after completing this course. This course is an unselfish transfer of
technology from $&$T$ Inc through its experienced IT Trainers at a
reasonable price. It is a two course training merge into one training.
This course will help you prepare for T'S(! $HS &$II !ssessment 'xam
COURSE DELI,ER-:
Instructor-led) Hands-On training approach.
COURSE PRERE.UISITE:
*amiliarity with +indows Operating System
High ,evel interest in learning
LIBRAR-: A/a&#a"#e
INTERNET ACCESS: A/a&#a"#e
COURSE OUTLINE
MODULE 101 - AD,ANCED PC ASSEMBL-1 HARD2ARE
CON3I4URATION & SER,ICIN4
C%a)er 1 - I'rod!5&o'
$ommon #$ errors
Types of #ersonal computers
Identifying key parts of a #ersonal $omputer
asic Software components
Overview of #$ Operations
Operating Systems -OS.
(isk Operating System -(OS. How (OS works
C%a)er 6 - CPU CASE AND PO2ER SUPPL-
Types of #$ case
*unctions of a $#/ $ase
*ront #anel connectors
%emoving $#/ $ase
$leaning the #$ case
#$ $ooling System
#$ $ooling system maintenance
#ower Supply
$ommon #ower Supply problems
C%a)er 7 - T%e PROCESSOR
Types of $#/ x01) $eleron) #entium I-I2) Itanium) (uron) Sempron) !thlon
$#/ speed
$#/ socket3slot types
$omparing different types of $#/
How to identify $#/s physically
#hysical installation of $#/
Installing $#/ fan
$#/ enchmarking
$#/ Overclocking
/pgrading $#/
$#/ maintenance
$#/ cleaning procedures
Troubleshooting 4 testing $#/ using processor diagnostic test
C%a)er 4 - T%e MOTHERBOARD
Types of motherboards
5otherboard layout) form factors
5otherboard Identification
5otherboard components
%O5 IOS
5otherboard /SS'S
$onfiguring motherboard 6umper settings
/pgrading motherboards
Signs of trouble with the motherboard
$ommon motherboard problems
5otherboard 5aintenance
5otherboard $leaning procedures
Troubleshooting and testing motherboards
C%a)er 8 - T%e MEMOR-
Types of 5emory
$omparing different types of memory
5emory identification
!dding and %emoving 5emory
5emory packaging
5emory upgrading
5emory 5aintenance
5emory cleaning procedures
(etermine failed memory devices using memory diagnostics test
Troubleshooting %!5 errors
C%a)er 9 - STORA4E DE,ICES
The H!%( (%I2'S
Types of hard drives
Hard drive manufacturers
Hard (rive Identification
Identifying drive capacity
Hard drive controllers
I('3S$SI cables
Hard drive configuration -5aster3Slave layout.
Hard drive installation
/pgrading to large Hard-disks
Optimi7ing hard disk performance
Hard drive maintenance
Hard drives problems troubleshooting and repairing
The *,O##" (%I2'S
Types of diskettes
*loppy drive identification
*loppy drive controller
Setting drives and cable orientation
%eplacing a floppy drive
*loppy disk and drive $are
*loppy drive maintenance
*loppy drive cleaning procedures
*loppy drive problems and solutions
C%a)er : - OTHER DATA STORA4E DE,ICES
$(%O5 drive
(2(3(2(8%3%+ drive
$(-% drive
$(-%+ drive
$(3(2( controllers
$(3(2( configuration -5aster3Slave layout.
$(3(2( installation and upgrading
Transfer Speed
(evice (ata throughput
$(%O5 maintenance
$(%O5 cleaning procedures
Trouble shooting and repairing common
$(%O5 drive problems
%'5O2!,' (%I2'S
Troubleshooting 'xternal Storage device
C%a)er ; - I*O DE,ICES & DISPLA-S
#$ 5O&ITO%
9eyboards
$onnecting keyboards
9eyboard maintenance
9eyboard cleaning procedure
Troubleshooting and %epairing common keyboard errors
:oysticks
+eb $ams
$onnecting a +eb $am
5aintenance of a +eb $am
Speakers
$onnecting Speakers
5aintenance of speakers
#rinters
Types of printers
Installing a printer
(iagnosing #rinter problems
Solving common printer problems
5ouse
5ouse interfaces -#S;) Serial) /S and wireless.
5ouse cleaning procedures
Troubleshooting and repairing common mouse problems
C%a)er < - E=PANSION CARDS*PERIPHERAL DE,ICES
'xpansion Slots
#roper insertion of expansion card
%eplacing and removing expansion card
(isplay 32ideo or <raphics card
<raphics adapter installation
!dding ad %emoving video card
(isplay card 5aintenance
(isplay card cleaning
Symptoms of trouble with display adapter
$ommon problems of graphics adapter
T2 $ards
!dding and %emoving T2 tuner card
Sound $ards
!dding and %emoving Sound card
,!& $ards
!dding and %emoving ,!& card
5odem
!dding and removing Internal modem
!dding and removing 'xternal modem
Scanner
C%a)er 10 - PC PORTS
Serial #ort
$onfiguring Serial port
Symptoms of trouble with serial port
%epairing common serial ports problems
!dding and replacing serial ports
#arallel #ort
$onfiguring parallel port
Symptoms of trouble with parallel port
%epairing common parallel port errors
!dding parallel port
/S #ort
Symptoms of trouble with /S port
%epairing common /S errors
*irewire #ort
Symptoms of trouble with *irewire port
C%a)er 11 - PC A$$e>"#?*D&$a$$e>"#?
Safety $oncerns
Heat *actors
Static 'lectricity
'lectro Static (ischarge -'S(.
%adio *re=uency Interference
!$ #ower
Spikes) rownouts) lackouts
/#S
$ommon errors occurring after #$ !ssembly
#roperly assemble a #ersonal $omputer
#roperly disassemble a #ersonal $omputer
C%a)er 16 - BIOS*CMOS Ma'a(e>e'
IOS
*unction of a IOS
!ccessing $5OS Setup
&avigating and $hanging $5OS values
/pgrading the IOS
Troubleshooting system faults using #OST
IOS and #OST codes
/sing #OST audio and 2ideo error codes
Standard I5 #OST error codes
(etermining what #OST can not test
/pgrading the IOS
C%a)er 17 - Ad/a'5e PC HARD2ARE Ser/&5&'(
#$ Troubleshooting strategy
(esigning a troubleshooting methodology
'stablishing where to begin the testing
(etermining common causes of failures
*inding and isolating the board with the problem
/tili7ing advance diagnostic programs to test for>
Solving Interrupt -I%?. and I3O conflicts
MODULE 106 - AD,ANCED PC SO3T2ARE CON3I4URATION1
TROUBLESHOOTIN4 & DATA RECO,ER-
C%a)er 1 - I'rod!5&o'
$ommon +indows errors
(esktop Operating Systems
&etwork Operating Systems
Overview of +indows Operating System
+indows oot #rocess
+indows configuration files
+indows core files
+indows System (irectories
C%a)er 6 - DOS E$$e'&a#$
5S-(OS Overview
*unction of (OS
(OS boot process
(OS system files
(OS interface -$,I.
Types of (OS commands
$ommon (OS commands
$ommon (OS errors
C%a)er 7 - 2&'dow$ 3&#e S?$e>$
*!T -*ile !llocation Table.
Types of *ile Systems -*!T@1) *!TA;) 2*!T)
&T*SB) &T*SC 4 H#*S.
*ile System $are
$hecking the drive for errors
Supported *ile Systems of different versions of 5icrosoft +indows
C%a)er 4 - HARD DISK MANA4EMENT & CON3I4URATIONS
Hard disk configurations
Hard disk partition
#rimary #artition
'xtended #artition
,ogical (rive
2olume
#reparing a brand new hard drive
#artitioning a Hard (rive
*ormatting a Hard (rive
(eleting Hard (isk partitions
Hard (isk (iagnostic test
%epairing the 5aster oot %ecord
*ixing a damaged partition table
%epairing Hard (isk with ad Sectors
,ow-level *ormatting a drive
C%a)er 8 - O)era&'( S?$e> I'$a##a&o'$ a'd !)(rade$
Hardware re=uirements
Hardware compatibility
$ommon errors during installation
Installing +indows D0
/pgrading +indows D0
Installing +indows E#
C%a)er 9 - Hardware De/&5e Dr&/er I'$a##a&o'
+hat is a (evice driverF
*unction of a device driver
(etermining hardware model 4 manufacturer
+here to find Hardware drivers
Searching for drivers in the internet
Installing device drivers -2ideo card) ,!& card) 5odem) printers etc...
#ost-install operations
C%a)er : - Sofware I'$a##a&o'
Software compatibility
Hardware re=uirements
(ealing with failed installation
Installation methods -$ontrol #anel) Installer.
Installing Software -5S-Office) !nti-2irus) &etwork games programs etc...
Software updates and Service packs
/ninstalling Software
(ealing with failed uninstallation
5anual %emoval of installed Software
C%a)er ; - ,&r!$ Ma'a(e>e': Dee5&'( a'd Re>o/&'(
+hat is a virusF
Types of virus
Spyware) !dware) malware viruses
#reventing 2irus infections
#rotecting 9ey System files
$hecking for 5acro viruses missed by anti-virus programs
#rotecting against script based virus.
Symptoms of an infected computer
(eciding what anti-virus program to install
Installing !nti-2irus programs
Installing !nti-Spyware) 5alware and !dware program.
(iagnosing) Treating and %emoving 2irus infections
C%a)er < - DATA RECO,ER- Co'5e)
How disk drives work
/nderstanding Tracks) Sectors) $ylinders and $lusters
5aster oot %ecord
#artition table
Troubleshooting strategy concepts
%unning Scandisk to check for disk errors
$orrecting errors reported by scandisk
$auses and symptoms of a corrupted *!T
%epairing lost and cross-linked files
Surviving (isk (isasters
/nderstanding (isk error messages
$reating emergency rescue disk
/sing (isk repair tools
%ecovering *iles and (irectories
%ecovering erased *iles
Transferring recovered files to backup disk
'diting (isk sectors
%eviving non-bootable disk
%epairing the 5aster oot %ecord
*ixing a damaged partition table
(ealing with accidental %eformatting
/nformatting a drive
%emoving (isk *ragmentation
/sing ackup utility program
*ixing common disk problems
Solving FInvalid drive specification
C%a)er 10 - Co'f&(!r&'( a'd Tro!"#e$%oo&'( 2INDO2S
<eneral Troubleshooting 5ethodology
+hat to do when +indows failed to start
+indows #lug n #lay !rchitecture
+indows boot files
+indows Start-up process
Troubleshooting +indows Start-up problems
(ual booting +indows D0 with +indows E#3;GGG
$reating 'mergency %epair (isk -'%(.
Solving common +indows errors
+indows E# !dministrative Tools
$omputer 5anagement $onsole -!dding) 'diting and deleting partitions.
System Tools) Services and applications
C%a)er 11 - T%e 2INDO2S RE4ISTR-
+hat is a %egistryF
%egistry entry structure
5odifying %egistry 'ntries with %egedit and %egeditA;
acking up registry entries
#reventing registry backup failures
%epairing corrupted %egistry files
%emoving /nwanted %egistry entries
Solving %egistry entry conflicts
C%a)er 16 - DISK IMA4IN4*CLONIN4
(isk $loning $oncept
!dvantages of (isk $loning
Issues to consider before cloning a drive
#reparing for (isk $loning
(isk $loning Software
(isk $loning using <HOST
(ealing with accidental or mistakenly cloned drive -/ncloning a drive.
$ommon disk cloning errors
Solving (isk $loning failures
MODULE 6 - KB0107: PC LAN*2AN Se!) & 2&'dow$ 6007 Ser/er
Ad>&' @A5&/e D&re5or?A
COURSE DESCRIPTION:
This H!&(S-O& training gives you the knowledge and skills to design) build)
configure and implement a ,ocal !rea &etwork3+!&. The training starts
from the ground up) from planning to purchasing to designing and to cabling
the network and to configuring the network so that it will be up and running.
The training does not stop there because it includes Implementing)
$onfiguring and !dministering a +indows ;GGA !ctive (irectory
Infrastructure It teaches you all you need to know to administer a +indows
;GGA &etwork.
This course will help you prepare for T'S(! $HS &$II !ssessment 'xam
COURSE DELI,ER-:
Instructor-led) Hands-On training approach.
COURSE PRERE.UISITE:
#$ Hardware and Software Troubleshooting and %epair Training
COURSE OUTLINE
MODULE 601: NET2ORK TECHNOLO4-1 DESI4N*CABLIN4 &
2IRELESS LAN SETUP
C%a)er 1: I'rod!5&o' o Lo5a# Area NeworB
(efining a ,ocal !rea &etwork
!pplication of #$ &etworking
Organi7ation-wide computing
+orkgroup computing
%esource sharing
(istance ,earning
*T# and +eb !ccess
(ifferentiating ,!&) 5!& and +!&
&etwork Standards
&etwork Operating Systems -&OS.
$haracteristics of a &OS
(esktop Operating Systems -$lient Operating System.
C%a)er 6: U'der$a'd&'( NeworB 5o>)o'e'$ for LAN 5o''e5&/&?
$lient for 5icrosoft &etworks
&etwork !dapter
&etwork #rotocol -T$#3I#.
*ile and #rinter sharing for 5icrosoft &etworks
C%a)er 7: Co'f&(!r&'( NeworB 5o>)o'e'$
Installing $lient for 5icrosoft &etworks
Installing &etwork !dapter
Installing and configuring T$#3I#
Installing *ile and #rinter Sharing for 5icrosoft
&etworks
Setting +orkgroup names and $omputer names
$ommon errors in building a &etwork
Solving &etwork $onnection problems
C%a)er 4: TCP*IP & S!"'e&'(
T$#3I# Overview
*unction of T$#3I# in a &etwork
Static and (ynamic I# !ddresses
$lass !) ) $ and (
(ifferentiating I# address classes
&etwork I(Hs and Hosts
$hoosing #rivate I# addresses
!ssigning I# addresses
I# Subnetting
Subnetting $lass !) 4 $ address
(efining Subnet 5asks
Troubleshooting T$#3I#
/sing &etwork utilities -ping) tracert) ipconfig) arp)
nbtstat etc...
C%a)er 8: INTERNET CONNECTION SHARIN4
Overview of the Internet
Internet Service #roviders -IS#.
%e=uirements for Internet connection -5odem) Tel.
,ine) IS# account.
(ial-up Internet connection
roadband Internet connection -$able3(S,.
(ial-up Internet connection setup
$able and (S, internet connection setup
$ommon errors in connecting to the Internet
Solving common internet connection failures
Sharing Internet $onnection using a %O/T'%
$onfiguring a (S, %outer
5anaging I# address of (S, %outer
$onfiguring the embedded (H$# server in the %outer
5anaging advanced features of the %outer
Sharing Internet $onnection using +ingate software
$onfiguring the +ingate server
$onfiguring the +ingate client
Testing for internet connection of the network
$ommon Internet sharing problems
Solving Internet connection errors
C%a)er 9: NET2ORK DESI4N AND CABLIN4
,!& Standards
5ulti-,!& &etworks and configuration
ackbone (esigns
High-Speed ,!&
(efining ,!& re=uirements
(etermining user needs
&etwork Hardware
&etwork Topology -Star) us) %ing and Tree.
$abling the &etwork
Testing the $able
Testing the &etwork
#ost Installation operations
C%a)er :: 2IRELESS LAN SETUP AND CON3I4URATION
MODULE 606 - 2INDO2S 6007 SER,ER ADMINISTRATION @A5&/e
D&re5or? I'fra$r!5!reA
C%a)er 1: I'rod!5&o' o A5&/e D&re5or? I'fra$r!5!re
The !rchitecture of !ctive (irectory
How !ctive (irectory +orks
'xamining !ctive (irectory
The !ctive (irectory (esign) #lanning) and Implementation #rocesses
C%a)er 6: 2&'dow$ 6007 A5&/e D&re5or? I'$a##a&o'
$reating a *orest and (omain Structure
(omain $ontroller Installations
$reating a domain
Creating a child Domain
Creating a member Server
Joinng a workstation in a domain
C%a)er 7: I>)#e>e'&'( a' A5&/e D&re5or? 3ore$ a'd Do>a&'
Sr!5!re
'xamining and $onfiguring !ctive (irectory Integrated (&S
%aising *orest and (omain *unctional ,evels
$reating Trust %elationships
Implementing !ctive (irectory
#a$%er &' !m$(emen%ing )ser, *ro+$ and om$+%er Acco+n%s
User Accounts
Grous !Securit"# Global# Domain $ocal# Universal%
$ocal and Domain Securit"
Account &olic"
$ocal User &ro'iles
(oaming User &ro'iles
#a$%er ,' Access %o -eso+rces Sec+ri%y
)mlementing Share &ermissions
Using *+,S &ermissions
)nheritance and -wnershi
#a$%er .' on/ig+ring and Adminis%ering a 0rin% Server
)nstalling $ocal &rinter
)nstalling *etwork &rinter
)mlementing &rinter Securit"
)mlementing &rint &riorit"# &rint Scheduling and &rint
&ooling
#a$%er 1' Dis2 3+o%a and A+di%ing 4b5ec%s and -eso+rces
)mlementing Disk .uota
Auditing Account logons
Auditing -b/ect access
#a$%er 8' 4) 6 *ro+$ 0o(icy 4b5ec%s (*04"
-rgani0ational Units
)mlementing -Us
Securit" Settings
Administrative +emlates
Securing 1orkstations
#a$%er 7' 4$%imi8ing Sys%em 0er/ormance, -e(iabi(i%y 6 Avai(abi(i%y
)mlementing Alerts and logs
)mlementing S"stem 2onitors
#a$%er 10' 9ac2+$ and -es%oring Da%a
3ack4u and restore selected data
3ack u and restore 5ntire Comuter
Scheduled 3ackus
S"stem State Data
#a$%er 11' --AS
)mlementing (outing and (emote Access Service
Con'iguring Server and Clients
Connecting ((AS client to Server
#a$%er 12' Termina( Services
)mlementing +erminal Services
Connecting +erminal Services Clients
#a$%er 1: ; -A!D
,ault +olerant 6olumes
)mlementing (A)D 7# 8 and 9
+roubleshooting (A)D volumes