Beruflich Dokumente
Kultur Dokumente
INTERVIEW
HUE - 2007
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Chapter 1:
2. Fill in the blanks completely, accurately, neatly, and to the best of your ability. Print or write
clearly so it is easy to read. Answer all questions. Answers should be brief and consistent. Write
"does not apply" where not applicable. Check your answers for correct spelling, grammar,
punctuation, completeness, and accuracy.
5. Know the deadline for applying and where to deliver your application.
PERSONAL INFORMATION: List name, mailing address, phone number, and social security
number. If you do not have a phone number, have a number where messages can be left for you.
POSITION DESIRED: Spell correctly the job for which you are applying. Specify full-time or
part-time, type of employment (permanent, temporary, or summer only), and the date you can
start.
EDUCATION AND TRAINING: List academic, vocational, and professional education and
schools attended. Be prepared to attach copies of certificates or other documents.
EMPLOYMENT HISTORY (BEGIN WITH MOST RECENT JOB): List employer's name,
current address and telephone number, supervisor, job title, dates of employment, salary, and
reason for leaving. Describe your job duties clearly. Use action verbs. Concentrate on skills
which will interest the employer. The job description can provide clues about important skills.
Explain gaps in your work history.
REFERENCES (CHARACTER AND/OR PROFESSIONAL): Provide names, current
business addresses, and current phone numbers of people, not including relatives, who can speak
positively about you. Clergy members, teachers, counselors, friends who are in business, and
leaders of organizations and in the community usually make good references. Be sure to ask for
their permission before listing them and verify where they can be reached. You may also want to
give them a copy of your resume so they know more about you. Have enough references so that
no one person is constantly called about you.
8. Have copies of transcripts, letters of recommendation, and other documents ready to attach to
your application form.
9. Keep a copy of your completed application so you can review it before your interview.
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Telephone: ________________
_____________________________________________________________________
Have you ever worked here before? [ ] Yes [ ] No
Are there any hours, shifts or days you cannot or will not work?
_____________________________________________________________________
Shift preferred: Part-time ____ Full-time____
Are you willing to work overtime as required? [ ] Yes [ ] No
Have you ever been convicted of a felony? [ ] Yes [ ] No
(Conviction will not necessarily disqualify an applicant for employment.) If yes, describe
conditions:_____________________________________________________
PHONE NO.
ADDRESS (Number and Street, City, State, Zip Code)
________________________________________
(___)______________
___ ___
________________________________________
Temporary ___
HAVE YOU WORKED FOR THIS COMPANY BEFORE? Yes ___ No ___
_________________________
_________________________
____________ ____________
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_____________________________________________________________
_____________________________________________________________
EMPLOYMENT HISTORY: (START WITH PRESENT OR LAST POSITION)
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
EMPLOYMENT HISTORY:
Present Or Last Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ____________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
Previous Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ___________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
May We Contact Your Present Employer?
Yes _____ No _____
References:
Name/Title Address Phone
_________________________________________________________________
_________________________________________________________________
I certify that information contained in this application is true and complete. I understand that false
information may be grounds for not hiring me or for immediate termination of employment at any point in
the future if I am hired. I authorize the verification of any or all information listed above.
Signature______________________________
Date__________________________________
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If yes, please describe the crime - state nature of the crime(s), when and where convicted and disposition
of the case.________________________________________________________________
(Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense.
The date of the offense, the nature of the offense, including any significant details that affect the
description of the event, and the surrounding circumstances and the relevance of the offense to the
position(s) applied for may, however, be considered.)
Education, Training and Experience
High School:
School name: ________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: _______________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: _______________
College / University:
School name: __________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: __________________
Vocational School:
Name: ________________________
Address:______________________
City, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma? : __________________
Military:
Branch: ________________________
Rank in Military:________________________
Total Years of Service: ________
Skills/duties: ________
Related details:________________________________
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Chapter 2:
INTERVIEW
Dress right.
Your clothing should be appropriate for the position you're seeking. Attire must fit well within
the office and be immaculate. If you don't know what the typical attire at the company is, call and
ask! Shoes should be polished; pants/skirts and shirts pressed.
Shake well.
A firm handshake is appropriate and projects confidence. Make eye contact when you shake.
Speak correct body language.
Send the right message by standing straight, moving confidently, and sitting slightly forward in
your chair.
Let the employer lead into conversations about benefits.
Your focus on salary, stock options and vacation time can turn off an otherwise-interested
interviewer.
Be honest.
Tell the interviewer about your work skills, strengths and experience, including any volunteer
work you have done. If you haven’t had a particular kind of experience, say so, but also
demonstrate your ability to learn new skills by changing the focus back to a time when you did so
for a prior employer.
Be enthusiastic.
Show your clear interest in the job you are seeking and in the business. Smile and make frequent
eye contact. Listen attentively and take notes.
Find common ground.
Pictures, books, plants, etc., in the office can be conversation starters.But beware! I once heard of
an applicant who, spying a picture on the employer’s desk said: "Hey, Tommy Lasorda. Have you
met him?" "Her", corrected the hiring manager. "That's my wife".
Have your own agenda and know where the interview should be heading. This will give you
confidence and help you move from one area of questioning to the next. Remember: Most
interviewers are as uncomfortable as you are. They just want the position to be filled as fast as
possible. If you can put the interviewer at ease by helping things move smoothly, you'll improve
your chances of being hired. Remember the following:
Listening skills.
Listen carefully and ask questions to probe deeper into what the interviewer is telling you. Most
interviewers are delightfully surprised by a question such as, "How could I help you solve the
problem you've just described?"
Negative statements
about previous jobs or employers. NEVER make them. Instead, be diplomatic. No matter how
bad your last job or boss was, there's probably something good you learned from the experience.
Emphasize the positive - with a smile.
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Instead of asking how you would behave, they will ask how you did behave. The interviewer will
want to know how you handled a situation, instead of what you might do in the future.
It's important to keep in mind that there are not right or wrong answers. The interviewer is simply
trying to understand how you behaved in a given situation. How you respond will determine if
there is a fit between your skills and the position the company is seeking to fill. So, listen
carefully, be clear and detailed when you respond and, most importantly, be honest. If your
answers aren't what the interviewer is looking for, this position may not be the best job for you
anyway.
2.5 Resources of Interview Questions
Education
1. How does your experience and education qualify you for this job?
2. How does your education qualify you for this job?
3. Why did you choose to attend the college that you are attending?
4. What aspect of your education applies to this position?
5. What training have you received that qualifies you for this job?
6. What have you done outside of formal education to improve yourself?
7. What training opportunities have you taken advantage of and why?
8. What additional training will we have to provide for you if we hire you?
Experience
1. Tell us about yourself. How are you qualified for this job?
2. How does your current job qualify you for this position?
3. How does your experience qualify you for this job?
4. Describe a typical day at your present position.
5. What were your three greatest accomplishments on your last job?
6. What are some of the things on your current job you have done well?
7. What is the most difficult assignment you have had?
8. What accomplishment on the job are you the most proud of?
9. What steps have you taken to improve your job skills?
10. What significant contributions have you made to the operation of your work group?
11. How has your current position prepared you to take on greater responsibilities?
12. What makes you more qualified than the other candidates?
13. Why do you want to leave your current job?
14. How has your job prepared you to take on greater responsibility?
15. Tell us about your qualifications for this position.
16. What actions have you taken in the past 10 years to prepare you for this position?
17. What steps have you taken in the past two years to improve your qualifications?
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18. In the areas where your experience falls short for this job, what steps will you take to
make up for this shortfall?
19. Describe yourself.
20. What skills and abilities do you have?
21. Recall an incident where you made a major mistake. What did you do after the mistake
was made? What did you learn from this mistake?
22. What is the greatest failure you've had? What would you have done differently?
23. What action on the job are you the least proud of?
24. Tell us about a difficult situation that you encountered and how you resolved it.
Resume
1. Take us through your resume.
2. What are you most proud of on your resume?
Tell me a story.
Many interviewers like to hear 'stories' or examples from your work life. So pick something that
is more usual than not (not the day of a plant explosion and you saved 10 lives!) but a story that
shows how you handle yourself, handle difficult people or situations. Can you think on your
feet? Do you adhere to the rules? Consider the type of organization you are aiming at...each has
its own culture. The World Wrestling Federation entertainment culture is different than the
American Bible Society and also different from Amazon.com. Gear your stories to give the
listener a feeling that you could fit in...you could do the job here.
2.5.2 DESCRIBE A CHALLENGING WORK ISSUE YOU HAD TO FACE, AND HOW
YOU DEALT WITH IT.
1. Tell us about the passion in your life as it relates to your work.
2. What aspects of your work do you get the most excited about?
3. What are your most outstanding qualities?
4. If you were to start your own company, what would that company do?
5. Tell me about the last book that you read.
6. If you were a cucumber in a salad and somebody was about to eat you, what would you
do?
7. What are your worst qualities?
8. What is your favorite color and what does it reflect in your personality?
9. Rate yourself from one to ten on your work ethic with ten being the best .
10. Describe yourself.
Why do you feel we should hire you for this position?
Before you submit a resume or draft a cover letter and certainly before you go to an interview
you should do 2 things:
1. Research the job and the organization. What do they need? What are the requirements
for the position? What role does this job play in the overall goals of the organization?
2. Research yourself. What skills and experiences and interests can you offer? How will
you add value to the organization? How can you prove that you have the required skills and
experience needed for the job?
Do a skill matching exercise: The organization/job needs ..(skill/experience) and I have it because
I did ..... The organization needs..... and I can provide..... Be certain to have specific examples of
how you have added value in the past and be enthusiastic on how you can add value to this
organization.
Do not forget...the organization is looking to solve a problem and you are selling yourself as a
solution.
Describe a challenging work issue you had to face, and how you dealt with it?
Consider what would be the requirements of the 'new' job/organization and find something in
your past that highlights a skill, experience or situation that might occur or be needed going
forward. It is always a good idea to make lists in preparation for interviews:
New job will need I can provide Proof/example
For your proofs, list (for yourself) examples of when you used the skill, exhibited the
characteristic or handled the problem. This will not only give you 'short stories' to relate in an
interview, it will also bolster your confidence and target your job search.
If you were on a merry-go-round, what song would be playing? If you were going to be an
animal on the merry-go-round, what would you be?"
Congratulations! You have found the unusual interviewer asking a rare question. Don't feel
stupid just feel like you have run into a very unusual situation. If you are interviewing for a
creative position, then the question is most appropriate because the interviewer may be
attempting to evaluate your creativity and your ability to deal with an offbeat question. have fun
with it. Give the question your focused attention and go with your instincts. Be ready to say why
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you chose the tune you did. Perhaps tell a brief story that reminds you of merry go rounds in
your own experience. Or if you are really clueless give a song that you have always liked, has
real meaning for you or is important for whatever reason and attach it to the merry go round but
refocus the question to he importance of the song and make it brief but interesting "words tell but
stories sell." As for the animal, give the animal that you want to be (even if you think the
question is ridiculous and you really need this job) your total attention and focus.
On the other hand, the person you are dealing with may not have a clue and just asked because
he/she felt like it. We know one person who asks the question and feels it is meaningful. She is
into Yoga and looks for the person to be thoughtful in response. We have never heard her say
anyone was rejected because of the animal selected.
A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a
brief example...a short story...to illustrate your approach. Even if not asked, you can offer your
story! If it proves your point and accentuates a skill needed for the position, go with it.
Confidence
1. How confident are you that you can successfully perform the duties of this position and
why?
2. Tell us about a situation that would demonstrate the level of confidence that you have in
yourself.
3. Tell us about a situation that would demonstrate the level of confidence your manager has
in you.
4. Tell us about a situation that would show the confidence your coworkers have in you.
Creativity
1. Are you creative? Give us one example of your creativity.
2. Describe a situation where you came up with a creative solution to a problem.
Independent/Self-Starter
1. Provide us with an example of your ability to work independently.
Give an example. The example may relate what you did in an emergency situation. If this is an
entry level position, use an example from school, church, or other volunteer activities.
Pressure
1. What experience have you had in pressure situations?
2. Tell us about a pressure situation you were in that would demonstrate your ability to work
under pressure.
3. Provide us with an example of how you’ve asserted yourself in an emergency or high-
pressure situation?
4. What does it take to get under your skin?
5. What are some constructive methods of dealing with stress?
6. Why are manhole covers round?
A test of your ability to think under pressure; Would a round manhole cover or a square
manhole cover fall through the hole?
Responsibility
1. Briefly describe the most significant responsibility you have had in your career and what
it taught you?
2. How do you handle responsibility?
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Risk
1. How do you deal with risk on the job?
2. Name the greatest risk that you've taken?
3. Name the greatest risk that you've taken which resulted in failure.
2.5.8 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
Strengths
1. Why should we hire you?
2. What are your three greatest strengths?
3. What can you contribute to our organization?
4. Assume that you are a candidate in the coming general election. Tell me why you are the
best candidate in the field.
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Weaknesses
1. What is your greatest weakness?
2. Name your three greatest weaknesses.
3. Which is the worst of your three greatest weaknesses and why?
4. What are your weaknesses?
5. What part of your current job are you the least comfortable with?
6. What are your weak points and how have you overcome them?
7. What about yourself would you want to improve
8. In which area do you need to make the improvement in?
2.5.9 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
The interviewer is looking to determine how well you know yourself, how you react to difficult
situations/tasks and credibility. Look back over your work experience for examples of
challenges...speaking in public at a meeting, disagreeing with a manager over an important issue,
being asked to use a software program you have not had an opportunity to learn...
These 'stories' should illustrate a lesson learned, a problem overcome or a weakness being dealt
with.
"I always seem to need a day or two to prepare myself to give a presentation to department
heads. When I know I have to give a report on my projects, I plan out all the details in advance
and rehearse. One time, there was a problem with a supplier and I was asked to update senior
management...immediately. The supply chain was crucial to the completion of an important
project we had been working on for 5 months and decisions had to be made based on the
information I had to prepare and present on a moment's notice. I gathered the information and
presented it simply and in detail. It was much easier than I thought without the hours of concern
and practice. The facts spoke for themselves. Since I understood the situation, I was able to
make it clear to management and get a rapid decision. I still prefer advance notice but I know I
can deliver when asked to."
2.5.15 WHY DO YOU WANT TO LEAVE THIS JOB AFTER ONLY FOUR MONTHS?
Well, why did you? What is the closest to the truth:
1. Job was not as it was described to me
2. Organization changed its focus/goals
3. Organization could not effectively use my talents/skills
4. Change in management...wanted to bring in own staff
5. Downsizing, reorganization
All of these will probably prompt a follow-up question. Do not fabricate...but most interviewers
have heard these stories before and really are not interested in all the gory details. (Note that this
job need not be included on your resume since it was of such a short duration but may have to be
included in a application form if it looks to account for all your time.)
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Circumstances also come to play...did you leave your other job to take this 4 month job? or did
you 'try' it while already unemployed...hoping for the best? If you were recruited to change jobs,
there is a lot of room for exaggeration in a sales pitch, and many employees have been misled.
If you have held other jobs for substantial periods and you took the other job in good faith, stress
your past performance. You are not a capricious person---job hopping. You have skills to offer
and want to put them into good use.
be a great match (for the company) and suit your particular skills and experiences. Emphasize the
fact that this opportunity to work for them is 'just what you have been looking for' because....and
then go into several ways you can add value to the organization.
Remember, when asked why you left, do not downgrade in any way your prior/current
employer...leave the interviewer with the feeling that you have only been associated with
winners! Do not go into the 'I can retire from this job' aspect; it can have negative connotations.
Present yourself as a vital, enthusiastic employee that can offer experience to their
organization...for many years to come. Note: If appropriate, point out that you are not just
'looking around' but are sincerely interested in working for this particular company and that you
are not a 'job-hopper' but are interested in a long-term career move.
Entry Level
1. What are the characteristics of a successful team?
2. Tell us about an unsuccessful team of which you were a member. What, if anything, could
you have done differently?
3. Tell us about a successful team of which you were a member. What was the most
outstanding characteristic of that team? What did you contribute?
4. What are the important qualities a person should have to become an effective team
member?
5. What qualities do you have that make you an effective team player?
6. Do you work better by yourself or as part of a team?
7. What can you contribute to establish a positive working environment for our team?
8. What type of people do you work best with?
Advanced
1. What factors would you consider in assembling a project team?
2. Name some of the pitfalls to be avoided in building an effective team.
3. Through what tools can a committee become more useful or productive?
4. What actions can a supervisor take to establish teamwork in the organization?
5. You supervise a group of civilian employees. Your employees appear to be at odds with
the uniformed personnel. What steps can you take to improve the teamwork between civilian and
uniformed personnel?
6. What are the advantages, if any, of establishing team goals as opposed to individual
goals?
had an opportunity to research and ask some questions about the organization to determine how
they operate (and if indeed you want to work in that environment.)
Model your responses to the organization. Obviously, you are describing yourself = good team
member. My ideas of what makes a good team member may be very different from yours---and
from the organization. Also depends on where you are in the team---new member, leader,
support. How do you see
yourself? How do you make yourself fit into a new team? How do you elicit cooperation from
other team members? What do you think the organization's biggest problem is relative to teams
and team-building? And, what solution could you provide?
2.5.21 TELEPHONING
1. What is the importance of greeting the customer politely on the telephone?
2. In taking a message for another employee, what information should be included on the
message?
3. Another department calls for your supervisor. Your supervisor is on the telephone. How
will you handle this call?
4. A citizen calls and is irate because she has been transferred to three different departments
and cannot get anybody to answer her question. How will you handle the call?
5. What telephone techniques are important when serving as a receptionist?
6. As a receptionist you are responsible for answering the telephones. What would you do if
four lines were ringing at the same time?
7. Your supervisor is on the telephone. An outside organization calls and when you inform
your supervisor, he simply says "Handle it". What will you do?
8. The supervisor returns after lunch and says that the information on the call slip you took is
incorrect. How will you handle this?
9. What are the basic rules for answering the telephone? Pick up the telephone within three
rings, greet the caller, give your name and ask if you may be of assistance. What are the basic
rules for putting a customer on hold? Name the steps to correctly transfer a customer call.
10. Name the steps to correctly take a message in a coworker’s absence.
2.5.22 TRAINING
1. How would you go about training a new employee?
2. What are the steps to take in identifying training requirements?
3. Aside from formal training, what other means may be used for developing employees?
4. What factors would you use in evaluating a trainee?
5. You have one slot available for a personal computer training class. There are two people
who have asked to be scheduled. Which factors will you consider in deciding which one of the
two people will be scheduled?
6. What are the four steps in Job Instruction Training?
7. What is the impact on the organization of inadequate employee training?
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Advanced
1. You have been asked to develop the training budget. How will you develop the training
budget?
2. Name the methods available for delivering training to employees.
3. In which situations would distance learning be preferable to instructor-led training?
4. Under what circumstances, might you recommend computer-based training instead of
instructor-led training?
5. What is a "gap" analysis as it pertains to training?
6. Have you performed a needs assessment? And, if so, what steps did you take?
7. What are the benefits of providing just in time training?
8. You have been asked to develop a training program. What steps will you take in
developing the training program?
9. What are the elements of a successful training program?
10. What topics would you include in a supervisory development training program?
11. What items of information should be included in the orientation training for new
employees?
12. What is "distance learning"?
13. What role can "distance learning" play in the development of our employees?
2.5.24 SALARY
1. What salary are you seeking?
2. What is your current salary?
3. Why do you think we should pay you the salary you are seeking?
4. How much should we pay you?
5. Why would you change jobs for less pay?
I will need to take a step back in salary. I don't know how to handle the question " What is
your current salary"?
If you have proceeded along interviews to the point when an offer is going to be made, that is the
proper time to discuss salary. Otherwise, if pressed to disclose salary, talk in term of ranges...and
a compensation package. "Present compensation package is high five figures" gives a lot of
leeway yet is not in error.
It is rare but some employers ask for W-2 forms or last salary stub to verify salary. You do not
want to get caught in a lie (credibility is very important) so being up-front about willing to take a
step back in order to invest in a new career can be impressive to an employer.
Sharpen your sales skills...point out all the reasons why you are suited for the job, why you are
making the move to a new career and why you want to work there. Compensation is a necessity
but not your prime motivator.
What do you expect your starting salary to be?
Discussions of salaries and compensation should not be held until an offer is made. With that
said, let's look into the real world when this is not the case most of the time. Employers are
shopping, trying to guess your price tag. This is one of those screening questions used to either
screen in or screen out...so a response is important. Have you done your homework? What is the
price for this job in the marketplace? Have you checked out classified ads or online ads for
similar positions? Are you within the range, given your level of experience? Pegging yourself
mentally to the right price is the first step.
Second step is sharing this information correctly. Do you have enough information about this
new job to determine your salary? If not...state it and ask for the information that is needed.
"Before I can discuss salary, I would like to know the reporting requirements and how many
people I would be supervising. In addition, what are the skill levels and experience of my staff?"
You can also ask "What are others in similar positions being paid?" When you can no longer
stall or seek additional information..."Based on what you have told me and exclusive of other
compensation elements I feel that the position would warrant a salary range of $_______ to
$___________" Name a range such as $40,000 to $45,000 to give both sides some wiggle room
and allow for some give-and-take when benefits and other compensation is considered. If you
know what you are willing to accept as salary and what the market pays, using a salary range
should permit you to be negotiable.
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2.5.25 BUDGET
1. What is a budget?
2. Your assignment is to assist the line organization to prepare the budget. A number of the
line supervisors are new. What steps will you take to introduce the line supervisors to the
process?
3. Provide us with an example of how "zero-based budgeting" would apply to the staffing in
your organization.
4. What is the difference between a capital budget and an expense budget?
5. Name some typical operating expenses.
6. Why is it that the direct salary paid to an employee does not represent the total cost of the
employee to the organization?
7. What experience have you had in developing a budget?
8. What is the purpose of a budget?
9. What are the steps involved in preparing a budget?
10. What is zero-based budgeting?
11. Have you conducted a budget review?
12. Define the internal rate of return.
13. How may the internal rate of return be used in capital budgeting?
14. What are the benefits of budgeting?
15. How would you prepare a cost/benefit analysis for an automation system?
2.5.28 COMMUNICATION
General
1. How do you effectively communicate with others?
2. How important is listening to effective communications?
3. What are some of the characteristics of a good listener?
4. Tell us about a situation where you demonstrated good communications skills.
5. Tell us about a situation where you demonstrated poor communications skills. What
would you have done differently?
6. How would you rate your communications skills? Why?
Co-workers
1. What are some rules to follow to insure effective communications with your coworkers?
2. What are some of the means of communication in the workplace?
3. How would your co-workers rate your communications skills?
Supervisors
1. How can a supervisor establish effective communications with staff?
2. What means of communication may be used to effectively establish a new policy?
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2.5.29 REPORTS
1. What experience have you had in preparing management reports?
2. Tell us about a management report you’ve made with recommendations and what
happened once those recommendations were adopted?
3. What are the elements of a business report?
4. What are the elements of a business letter?
5. When writing an executive report, how should the text be structured for effective
communication?
6. Tell us about reports you have prepared.
7. What experience have you had in performing analysis and preparing recommendations?
8. What are the elements of an effective management report?
9. What experience have you had in collecting data and writing reports based on that data?
10. Tell us about an analysis that you have performed and the recommendation(s) that you
made as a result of your analysis?
11. Tell us about your experience in developing procedure manuals.
6. An employee from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
7. An employee is not performing the assigned tasks correctly. As the supervisor what will
you do?
8. An employee continues to make careless mistakes. How will you address the situation?
9. You notice that an employee is continually on the telephone for personal telephone calls.
What steps will you take?
10. Your organization does not have a dress code. However, one of your employees continues
to come to work in inappropriate attire. How will you handle this situation?
11. An irate citizen calls regarding one of your employees who was speeding on the
expressway. What steps will you take regarding the employee?
12. A work stoppage has just concluded. A number of employees participated in the work
stoppage, while others came to work. To insure that your organization continues to work
effectively, what steps can you take?
13. Your employee complains that an employee from another group has been coming over
and disrupting work. How will you handle this complaint?
14. An exemplary employee starts to become listless at work, misses deadlines, comes in late,
and takes extended breaks. As the supervisor what action will you take?
15. It's your first day on the job. Your new job includes the supervision of 10 employees.
What is the first thing you will do?
16. You smell alcohol on an employee. What will you do?
17. Your employee operating a piece of heavy equipment appears to be under the influence.
What action will you take?
18. Two of your staff are involved in a verbal altercation in your office area. How will you
handle this situation?
19. One of your employees is using derogatory language on a telephone call. You and a
number of your staff hear the employee. What will you do? If you pursue disciplinary action,
what will the charges be?
20. During a routine audit, you find that the timekeeper credited herself with more overtime
than was actually worked. How will you address the situation?
2.5.31 LEADERSHIP
1. Define leadership?
2. What personal qualities should a leader have?
3. What is your strongest leadership skill and how will it assist you for this job?
4. Provide us with an example of your leadership ability.
5. Discuss the different styles of leadership.
6. Name some of the circumstances under which a leader will fail.
7. What is the importance of leadership in the organization?
8. What role does leadership play for a supervisor or manager?
9. What have you done to develop your leadership skills?
33
2.5.32 PRESENTATION
1. What experience have you had in making presentations?
2. You have been asked to address a citizens group regarding a particularly sensitive
environmental issue. What steps will you take to ensure your success?
3. What steps can you take to insure a successful presentation?
4. Your assignment is to present a technical presentation to lay people. What steps can you
take to insure that your presentation is easily understood?
5. Name the characteristics of an effective presentation?
6. What techniques do you use when faced with a hostile audience?
7. What factors influence the success of a presentation?
8. What is the purpose of audiovisual aids in a presentation?
9. Which audiovisual aids have you found to be the most effective and why?
10. Tell us about the most difficult presentation that you have made?
11. To what extent have you used presentation software such as PowerPoint in preparing and
presenting presentations?
12. What steps do you take to handle reporters effectively?
9. As you're walking out of the building, you notice an employee from another section
carrying department equipment to their car. The equipment is clearly labeled and belongs in your
section's work area. What will you do?
10. You work on a field crew using heavy equipment. After lunch you notice the smell of
alcohol on your co-worker's breath. How will you handle this situation?
11. One of the members of your team only does what is absolutely necessary at work. His
performance is impacting the team. How might this person's performance affect your work?
Would you work overtime to complete a team project?
2.6.1 TEACHER
Practice Interview
1. Why did you choose the teaching profession?.
2. Why do you want to teach at our school/district?
Why do you? Research the school and the district.
3. One of the goals in our district is to increase parental participation. What can you do as a
teacher to support this goal?
4. Tell us about your experience with team teaching. How would you assess the success of
your past experience?
5. An angry parent visits you as the result of a fight between their child and another child on
the playground. How will you handle the angry parent?
6. Tell us about the most challenging student that you've had in your classroom.
7. Tell us about the extent to which you've been able to integrate technology in your lesson
plan.
8. What is your teaching philosophy?
9. What relationship should a teacher and the principal have in the educational process?
10. In what areas do you see the need for you to improve?
11. What do you do to keep abreast of the changes and innovations in education?
12. Have we missed anything?
Emphasize your qualifications as they apply to this job. Also cover anything you missed from
your opening.
2.6.2 ACCOUNTANT
1. Take me through your resume.
2. If we were to call your current supervisor, in which area of accounting would he or she
say is your strongest? Which area would he or she say is your weakest?
3. What unique skills or knowledge can you contribute to our company?
4. What additional training or experience will we need to provide you with in order to
perform the duties of this position?
35
Some times the interviewer will ask whether you had difficulty finding the company premises.
Your answer should be brief and polite. The interviewer is merely being polite - if you had
problems in finding the premises he/she doesn't need to know that.
Use replies such as
I'm fine thank you, and you?
I'm very well, thank you.
These replies express a careless attitude
So, so
OK
Not so well
42
Chapter 3:
COVER LETTER
A cover letter is a letter that that you send to accompany your CV when you apply for job,
whether advertised or when you are sending an unsolicited application. Do not over look this tool
as it can be a great asset in your job hunt.
An Overview
A cover letter is sent with your CV. It can make the difference between being successful
in your job search or not.
Cover letters are generally not read during the first candidate selection, but usually they
will be read when the candidates have been short listed. Do not waste such an opportunity.
Always include a cover letter even if the job ad does not specify that one is needed.
Occasionally, job ads also specify a hand written cover letter.
Your cover letter should not be a copy of your CV. Specify some of your cover letter
achievements and be sure you know how to handle Cover Letter weakness. (Uncertain as to what
you're trying to say here).
A cover letter is a way of showing your writing and reporting skills.
Your cover letter should be customised per employer. However, if you are sending a lot of
CVs, this task could prove impossible. Try instead to have a cover letter per industry or per area.
Do not mention salary in your cover letter. If the job ad requests your expected salary then
mention a range rather than a specific amount. For example $10k -$15k rather than £12k.
43
Date
Betty Bolo, Director
County Health Department
1000 Far Street
Chico, CA 95926
Nola Dalans
57639 Lexington Circle
Chico, CA 95926
45
Mary Rider
Gottschalks
1122 Chalk Blvd
Los Angeles, CA
Randy Ohlway
1123 Hoffer Ave.
Chico, CA 95926
(916) 343-5678
46
Jay Jones
Area Manager
Heublein, Inc.
816 Atlantic Avenue, Suite 10
Alameda, CA. 94501
BILL J. DOE
942 Sunset Circle
Hampton, Virginia 84217
(555) 555-0000
Dear Employer:
In response to your advertisement regarding the safety/loss control position in your organization I
am enclosing a resume for your review. Please consider this letter as my formal application
presenting my background, education and experience.
I have over 8 years experience in the Health and Safety field; and I am well versed in the areas of
Health and Safety issues in conjunction with state and federal guidelines.
I have considerable experience in dealing with insurance claims and litigation; and a thorough
knowledge of the process and procedures of the corporate environment. I work well with people
and enjoy getting the work at hand completed.
Below is a list of agencies I have extensive consulting experience with:
Virginia Workers Compensation Commission -- Environmental Protection Agency --
Occupational Health and Safety Administration -- Department of Transportation -- Virginia
Natural Resources Conservation Commission -- Federal Aviation Administration
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Salary History:
Planned Health Care, Inc. $38,000.00
Jonet Group, Inc. $25,750.00
City of Millington $18,000.00
Sincerely,
Bill J. Doe
Encl.
49
Salley Kooman
50
Sincerely yours,
Victor Kemp
51
I am writing in response to the position of Vice President of Corporate Banking and Business
Development, advertised as being open at this time with your bank. I am an experienced
Management professional with an extensive background in creating and directing corporate
banking and business development operations. Now I would like to bring my skills and
experience to work for your company.
I am familiar with managing Commercial and Industry, and Commercial Real Estate, Investment
portfolios, and at my current position I have built my portfolio to $47 million in only three years.
While with First International Bank I produced $500 million in loan premium income for the
bank in just two years.
I possess excellent skills in analysis and business development, and am adept at preparing and
delivering reports and presentations to senior management and client executive teams. A hands-
on manager, I am able to motivate personnel at all levels. In addition, my tact and people skills
have helped to make me particularly effective in dealing with clients, attorneys, and other
members of the financial industry.
The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your company.
I will call you next week to inquire about the possibility of a meeting.
My education and training, together with my penchant for detail, have all served to help make me
highly effective at what I do. I have a proven track record of producing dramatic increases in
sales and revenue, and am able to achieve added sales from existing customers. I am able to
work with clients to determine requirements and formulate solutions, set pricing, and oversee all
phases of implementation, from design to launch. My present position includes management of
all sales and business development activities for an 11-state region of the U.S., and I have
averaged over $4.5 million in sales for the past six years.
I possess well-developed technology abilities, and am familiar with a wide variety of healthcare
enterprise systems, including McKesson, Cerner, IDX, Premis, Quovadx, Siemens, and SSI. My
analysis and data management skills are top-notch, and I am adept at preparing and delivering
presentations. I am also skilled at training others in the use of software application.
The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your hospital.
I will call you next week to inquire about the possibility of a meeting.
I am writing to you because I believe my experience and expertise in the areas of sales, business
development, and management qualify my uniquely for the position of Sales Director, currently
advertised as being open with your company. I am an award-winning sales and management
professional who has played a major role in promoting the growth and profitability of every
company for which I have worked. Now I would like to bring my abilities and knowledge to
work for your company.
My sales and business development experience has provided me with a strong understanding of
territory development, sales management, and problem solving, as well as account management
and customer service. I am able to identify, acquire, and develop accounts, and have been
recognized throughout my career for my ability to increase sales and revenue. In my present
position, in addition to serving as Acting Sales Manager, I have consistently exceeded all sales
and revenue goals, and have earned several major regional and national sales awards. My past
achievements are indicative of a dynamic leader who possesses strong people and organizational
skills.
My experience runs the gamut from account management, personnel training, and strategy
development to customer support and territory management. What I would bring to any position
includes superior communication skills, the ability to prepare and deliver effective presentations,
and a proven commitment to first-rate customer service and satisfaction.
The accompanying résumé can serve to provide you with greater details of my background , and
what I have to offer. I will call your office in a few days to inquire about the possibility of a
meeting.
Sincerely,
Leroy H. Frye
54
Nicole Sonetti
59
Joe Johnson
60
Nicole Wieclaw
61
Jake Kahn
62
Part 1
A cover letter can be your biggest tool in landing an interview. While your cover letter will not
secure a job for you, it should at the very least be able to get your foot in the door.
Writing a cover letter is not a difficult task. It should be a concise, to the point letter that is no
longer than one page. The main purpose of a cover letter is to sell yourself to the company, and to
obtain an interview.
There are several key points that you need to keep in mind while writing a dynamite cover letter.
Tell the reader what position you are applying for
Make the reader want to learn more about you
Coincides appropriately with your resume
Show your personality
Prove to the reader that you are capable and knowledgeable
It is important to send a cover letter out with every resume. What good does a resume do the
hiring manager? Sure they will be able to see your experience and qualifications, but they want to
know more about you and how you express yourself.
When writing your cover letter keep in mind who you are writing to. You can write three kinds of
cover letters: One for an advertised opening, one to introduce yourself to a company as a cold-
contact letter, or a letter in which you mention someone from your network.
A letter for an advertised opening is the most common type. Most of the jobs that you apply for
will be open positions in which the hiring manager is expecting replies.
A cold-contact letter is one in which you send an introduction to the hiring manager asking if
they have any opening, or any need for your services. Some companies have openings available,
but do not advertise for them.
A network cover letter is a letter you send to the hiring manger of a company that one of your
network members works for. In the letter you can mention the name of your contact and that they
suggested you writing to them.
Part 2
The structure of these three cover letters is very important. It is necessary that the reader be able
to follow your letter clearly. Below are some tips to maintain a solid structure.
First paragraph should be why you are writing. Introduce yourself!
Next, state your qualifications, both academic and professional.
Tell the reader why you should get an interview, and why you are right for the job.
Request that the reader contacts you. Ask for a meeting.
A couple things that you should always mention and a few things you should never mention.
Put great emphasis on the skills that you can bring to the job.
Show how college prepared you for the working world. Include relevant classes and/or work
experience such as internships and co-ops.
63
Use action verbs that show your positive attributes. NEVER use any negative verbiage in your
cover letter. Do not say 'I apologize', this shows the reader that you know you did something
wrong.
Do not bring up anything that you do not need to! In other words don't write anything to
the effect of 'Even though I do not have experience…'
Do not sound like you absolutely need the job. Sounding desperate puts the company in
the position of power.
Do not brag on your accomplishments.
Write a strong closing paragraph that asks for a meeting or an interview.
Know that we have the structure down; let's go over the actual content of the cover letter. This is
more important than the structure as it is going to introduce your personality to the reader. Some
things that you always want to include in your letter are:
Show what skills and experience you can bring to the company. Show your positive
qualities, and how they will fit in with the structure of the company.
Show that you have done your homework. By showing your knowledge of the company
and their industry, you are showing that you are already a step above the competition.
Customize your letter to match the advertisement. If a company is looking for sales skills,
talk up your past sales experience in your cover letter.
Be sharp, concise, and to the point with your letter. Do not make the reader search for
answers. He or she should be able to find them without looking.
Part 3
Keep in mind that you are not going to be the only applicant for a particular job. A bigger
company that has thousands of employees is going to command a high response rate. Also, a high
profile job in an industry that everyone wants to join will also command a lot of attention. You
need to do something that will set your letter off and raise you above the competition. Follow
these tips to make your letter stand out in the crowd.
Use bulleted lists that will help to set off your strengths. Bulleted lists allow for the reader
to quickly find what they are looking for. If a hiring manager has 100 cover letters and resumes to
sift through, yours will stand out because he or she can skim right down to the important points.
Add a post script or PS to your letter. This is one final way to get an important nugget of
information implanted in the readers mind. If at all possible handwrite the post script. This shows
a personal touch.
The main goal of the cover letter is to show your reader that you are unique and well qualified for
the position. You need to do something that shows you are head and shoulders above the
competition. If you can successfully do this you will be sure to receive more interviews, thus
increasing your chance to win your dream job.
Finally, always remember to sign your letter. If you do not, it looks like you are mass mailing
resumes in a last ditch attempt to find a job.
Some common mistakes to avoid:
Make sure you have the correct address and spelling of the hiring manager's name.
Be specific. You have a better chance of getting your resume in the right person's hands if
you address it to the right person. Never send a resume to a general human resources address
unless the employment ad says to do so.
64
Failing to ask for a meeting or an interview can be detrimental to your chances at landing
the job. If you do not do this, it looks like you are only making 'half an attempt.'
Even though you are trying to show the reader your skills, make the letter about them.
State what you can do for them, not what they can do for you!
Good Luck!
CONTACT INFORMATION
Name
Address
Telephone
Cell Phone
Email
PERSONAL INFORMATION
Date of Birth
Place of Birth
Citizenship
Visa Status
Sex
Optional Personal Information:
Marital Status
Spouse's Name
Children
EMPLOYMENT HISTORY
List in chronological order, include position details and dates
Work History
Academic Positions
Research and Training
EDUCATION
Include dates, majors, and details of degrees, training and certification
High School
University
Graduate School
Post-Doctoral Training
PROFESSIONAL QUALIFICATIONS
Certifications and Accreditations
Computer Skills
AWARDS
PUBLICATIONS
BOOKS
PROFESSIONAL MEMBERSHIPS
INTERESTS
66
3.12 Samples of CV
Allen Yan
(86)1338-1111-420
yhnasa@123.com
EDUCATION
Sep 2002---Present, Shanghai University, BE
Candidate for Bachelor in Mechanical Engineering degree (ME).
Major academic courses highlights: Company Property Management; Marketing; Economics;
English
Technology Communication; Information Management System; Modern Fabrication System.
May 2006, Certified Public Accounting Training (CPA)
OCCUPATION
Dec 2005----present, ITT Flygt investment. China
Application Engineer, Sales & Marketing
Application support and industry projects tracing to sales office to achieve the sales budget and
new industry market application research.
Pay suitable visits to end users and DI for seminars and technical presentations with salesperson
or distributors while collect marketing information and competitor information analysis.
July 2005----Sep 2005, Intel Products Co., Shanghai, China
CPU Assembly Engineer (Internship)
Analyzed the yield ratio trend, documented and solved the current problems.
Participated in the training of marketing, business process modeling and analysis at Intel
University.
Visualized a project review with impressive presentation and multi-media animation, which was
highly appreciated by department manager.
June 2005 - July 2005, GF Fund Management Co., LTD.
Campus Intern
Analyzed investment principles and mislead of related financial derived products
Formulated the scheme of market popularization and network marketing.
AWARDS
2003-2004, Second-Class Scholarship for Excellent Students of Shanghai University.
2004-2005, the Imagine Ambassador of Shanghai Tennis Popularization.
COMPETENCIES & INTERESTS
English Ability: Band 6 and the intermediate test of interpretation.
Germany Ability: 600 hours of Germany lessons in TongJi University.
Computer Skills:
National Computer Lever 3rd Certificate. ( Network Communication )
Professional Certificate of Assistant Information Officer (AIO).
C++, VBA, Provision, JMP, AutoCAD, 3Dsmax, Photoshop, Solidworks, Aftereffect
Personal Interests:
Basketball (Skills); skating (Speed); English (elegant); Snooker (Stable)
67
John Smith
Street, City, State, Zip
Phone: 555-555-5555
Cell: 555-666-6666
email@email.com
Objective:
Education:
Ph.D., Psychology, University of Minnesota, 2006
Concentrations: Psychology, Community Psychology
Dissertation: A Study of Learning Disabled Children in a Low Income Community
M.A., Psychology, University at Albany, 2003
Concentrations: Psychology, Special Education
Thesis: Communication Skills of Learning Disabled Children
B.A, Psychology, California State University, Long Beach, CA, 2000
Experience:
Instructor, 2004 – 2006
University of Minnesota
Course: Psychology in the Classroom
Teaching Assistant, 2002 – 2003
University at Albany
Courses: Special Education, Learning Disabilities
Research Skills:
Extensive knowledge of SPSSX and SAS statistical programs.
Presentations:
Smith John (2006). The behavior of learning disabled adolescents in the classrooms. Paper
presented at the Psychology Conference at the University of Minnesota.
Publications:
Smith, John (2005). The behavior of learning disabled adolescents in the classroom. Journal of
Educational Psychology, 120 - 125.
Grants and Fellowships:
RDB Grant (University of Minnesota Research Grant, 2005), $2000
Workshop Grant (for ASPA meeting in New York, 2004), $1500
68
CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education and experience.
PERSONAL INFORMATION
Nationality: Jordan
Resident of: Saudi Arabia
Birth date: 14 Jan, 1973
Gender: Male
Marital Status: Married
Number of 1
Dependants:
70
PROFESSIONAL EXPERIENCE
EDUCATION
December 2004: Middleham University, United States
Masters, MBA by Distance Learning
November 2004: Hilal Conferences & Exhibitions, Dammam, Saudi Arabia
Certification/Diploma, The Annual Insulation Conference 2004
July 2004: Amiantit Group Safety & Environmental Dept., Dammam, Saudi Arabia
Certification/Diploma, Permit To Work System
May 2004: National Inspection & Technical Testing Co. Ltd., Dammam, Saudi Arabia
Certification/Diploma, Internal EMS Auditing
April 2004: Group safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Accident Investigation And Analysis
December 2003: Meric Training & Consulting, Dubai, Saudi Arabia
Certification/Diploma, Improving Productivity Through Quality & Cost
Reduction
December 2003: Progress Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Effective Budgeting & Operational Cost Control
May 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 985 Classification (Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 205 Basic Data For discrete Manufacturing
(Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 206 Basic Data part 2 (Production Planning)
October 2002: Group of Safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Emergency Evacuation Plan
July 2002: Intelligroup Asia Private Limited, Dammam, Saudi Arabia
Certification/Diploma, SAP R / 3 Production Planning( Training &
Implementation)
SKILLS
Skill Level Years practiced
MS Word, MS Excel, Power point, Intermediate More than 9 years
LANGUAGES
Language Level
Arabic Expert
English Expert
REFERENCES
Reference Relation Phone E-Mail
Abdul Rahman Galeb Baglaf steel +999.55555555 aaab@mail.com
GM Company
Walid Mohammad Mustafa Amiantit +888.66666666 bcd@mail.com
Legal Advisor
73
SANTHOSH.B
Sankar reddy,
#5588, konappa nagar,
Electronic City,
Bangalore-560100
Mobile No: 21-99999999
E-mail: ssss@ssssl.com
OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers
Professional growth while being resourceful, innovative and flexible.
IT EXPOSURE
EDUCATION:
Maharaja Engineering College - May, 2006
B.TECH (Information Technology)
Percentage scored: 67%
Shri Ganga Higher Secondary School - Mar, 2002
Percentage scored: 88%
Govt Boys Higher Secondary School - Mar, 2000
Percentage scored: 68%
TECHNICAL EXPERIENCE:
Languages: C, C , CORE JAVA, VB 6.0,UNIX shell scripts, HTML
Platforms: Windows xp/98/95,2000,NT, Red hat Linux (9.0, ES, WS)
Concepts: networking, operating systems
CERTIFICATIONS:
Red Hat Certified Engineer (RHCE) -Enterprise Linux 4 # 1114006719821418
Expertise in: Installing Red hat Linux configuring servers (DNS, FTP, NFS, NIS, SAMBA,
APACHE, DHCP, MAIL), Trouble shooting, user permissions (LVM)
Brain-bench certified Linux Assessment #T20110714001A
PROJECT EXPERIENCE:
1. Final Semester Project as Part of the B.TECH Curriculum.
2. Project Name: "Integrated Java Based Web server"
3. Description: The powerful web server that enhances java based applications and provides
authentication.
MINI PROJECTS:
1. Creating a Manual Dictionary in V.B. 6.
2. Deleting the files concurrently using shell scripts
ELECTIVES TAKEN:
Linux Servers, Distributed systems
OTHER ACTIVITIES & HOBBIES:
Organizing various cultural & WON Prizes.
Reading E-books
Net surfing
74
PERSONAL DETAILS:
Name: Santhosh.B
Age & DOB: 21 years, 21-06-1985
Sex: Male
Marital Status: Single
Nationality: Indian
Permanent: 18/120, Gurusamy Nagar,
Address V.L.Road,
Peelamedu,
Coimbatore-04
TamilNadu, India
Contact Number: 0111 -11112027
Languages Known: English, Tamil
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(SANTHOSH.B)
75
Frank D. Riello
9 Termasen Dr. • Stony Point, NY 10980 • (845) 942-0495
A talented Business Management professional with extensive sales and customer service
experience
Summary of Qualifications
• More than 10 years of management experience.
• Proven ability to lead effective sales teams.
• Familiar with all aspects of business management.
• History of increasing sales and profitability.
• Adept at planning, promotions, and forecasting.
• Hard working, able to multi-task effectively.
• Outstanding training, leadership, and communication skills.
Professional Experience
Cousins Deli, Stony Point, NY 1992
– Present
Owner / Manager
Founded and manage highly successful delicatessen and catering operation.
Oversee and assist with all daily activities, including hot / cold meal and salad preparation,
opening and closing functions, and customer service.
Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors,
ensure all deliveries accurate and on time.
Hire and train employees, prepare weekly schedules, monitor and evaluate performance.
Develop and implement new sales and marketing strategies to increase business and market
share.
Responsible for all bookkeeping, payroll, and cost control.
Education
St. Thomas Aquinas College, Sparkill, NY
B.A. in Business Administration, concentration in Marketing (1980)
Keywords: Manager, Senior Manager, Sales Manager, District Manager, Sales and Marketing,
Business Development, Regional Manager, Territory Manager, Account Manager, Account
Executive
77
Carrie Dillon
900 Jefferson Wood Lane • Greensboro, NC 27410 • (336) 339-6643 • carridillon@hotmail.com
Healthcare
Served as live-in caregiver for developmentally delayed and physically challenged
teenager.
Distributed medications on fixed schedules, for conditions such as seizures, attention deficit
syndrome, and uro-genital ailments.
Communicated regularly with healthcare professionals, managed regular and emergency
situations relating to physical and developmental issues.
Employment History
Habilitation Technician, Private, Greensboro, NC (1996 – Present)
Hostess, Tripps, Greensboro, NC (2002 – Present)
Youth Mentor, University of North Carolina, Greensboro, NC (2001)
Hostess / Team Leader, Sabino’s, Greensboro, NC (2000 – 2002)
Bridges to Success Teacher, Guilford County YMCA, Greensboro, NC (2000 – 2001)
Hostess / Team Leader, Brookridge, Mt. Olive, NC (1998 – 2000)
Administrative Assistant, Mt. Olive College, Mt. Olive, NC (1998)
Youth Dance Instructor, CC Dance Company, Madison, NC (1995 – 1998)
Education
B.A. in History, University of North Carolina, Greensboro, NC (2002)
Computer Skills
Windows, MS Office, PowerPoint, Internet
Additional Information
Completed semester abroad in Spain, 2002
Miss America Preliminaries, Scholarship Recipient (1999, 2000)
79
Robert D. Bush
4541 East Lake Harriet Pkwy • Minneapolis, MN 55409 • (612) 824-2428 • rbush@mn.rr.com
Talented Financial Management professional with exceptional Sales and Management skills
• Over nine years of Financial Management experience.
• Proven ability to increase sales and revenue.
• Familiar with managing high net worth accounts.
• Adept at leading and training sales teams.
• Consistent record of growing territories and portfolios.
• Excellent resentation/communication skills.
• Knowledgeable in high net worth estate / tax planning.
• Previously held multiple NASD registrations.
Professional Experience
Windsor Financial Group LLC, Minneapolis, MN
1996 – 2003
Director of Sales (2002 – 2003)
Coordinated efforts of six portfolio managers, responsible for entire Minnesota territory as
well as large number of national accounts. Company focused on high net worth clients of over
$1,000,000.
Developed policies and sales strategies to increase funds under management, acquire new
clients, and motivate portfolio managers, while concurrently performing individual sales.
Acquired $66 million in new assets through personal sales between 2002 and 2003.
Managed total of $254 million in assets, accounting for 45% of company’s total $450
million assets under management.
Created and implemented “Campaign 2005,” marketing / sales plan designed to increase
assets under management by specific goals each year from 2002 to 2005. Plan included increased
use of referrals, improved training, and motivational techniques.
Produced $89 million in additional assets in first year, exceeding $60 million goal.
Responsible for 143 of company’s 295 high net worth relationships (48%).
Consistently exceeded all goals, increasing assets under management year over year.
Education
BA in Business Administration, St. Norbert College, De Pere, WI (1994)
Licenses
Previously held Series 7, 63, 65, and Minnesota Insurance Sales licenses
Computer Skills
Windows, Word, Excel, Access, Bloomberg
81
REFERENCES
Alan Bond. 2000. Successful Business Letters for All Occasions. Cambridge: CUP
Corey Sandler, Janice Keefe. 2000. 1001 Letters for All Occasions. New York: Adams Media
Corp
Jeffrey Taylor. 2000. Monster Careers: Interviewing: Master the Moment That Gets You the Job.
Cambridge: CUP
Matthew J. DeLuca. 2001. Best Answers to the 201 Most Frequently Asked Interview
Questions. Oxford: OUP
Matthew J. DeLuca. 2001. 201 Best Questions To Ask On Your Interview.Oxford: OUP
Matthew J. DeLuca. 2002. More Best Answers to the 201 Most Frequently Asked Interview
Questions. Oxford: OUP
Neil M. Yeager. 1998. Power Interviews: Job-Winning Tactics from Fortune 500 Recruiters,
Revised and Expanded Edition. Cambridge: CUP
Robert W. Bly. 2001. Webster's New World Letter Writing Handbook. New York: Adams Media
Corp
Taylor S. 1998. Model Business Letters, e-Mails and Other Business Documents. Cambridge:
CUP
Valorie Lorraine Cason. 2001. The Right Words for Any Occasion. New York: Adams Media
Corp
1
Chapter 1:
2. Fill in the blanks completely, accurately, neatly, and to the best of your ability. Print or write
clearly so it is easy to read. Answer all questions. Answers should be brief and consistent. Write
"does not apply" where not applicable. Check your answers for correct spelling, grammar,
punctuation, completeness, and accuracy.
5. Know the deadline for applying and where to deliver your application.
PERSONAL INFORMATION: List name, mailing address, phone number, and social security
number. If you do not have a phone number, have a number where messages can be left for you.
POSITION DESIRED: Spell correctly the job for which you are applying. Specify full-time or
part-time, type of employment (permanent, temporary, or summer only), and the date you can
start.
EDUCATION AND TRAINING: List academic, vocational, and professional education and
schools attended. Be prepared to attach copies of certificates or other documents.
EMPLOYMENT HISTORY (BEGIN WITH MOST RECENT JOB): List employer's name,
current address and telephone number, supervisor, job title, dates of employment, salary, and
reason for leaving. Describe your job duties clearly. Use action verbs. Concentrate on skills
which will interest the employer. The job description can provide clues about important skills.
Explain gaps in your work history.
REFERENCES (CHARACTER AND/OR PROFESSIONAL): Provide names, current
business addresses, and current phone numbers of people, not including relatives, who can speak
positively about you. Clergy members, teachers, counselors, friends who are in business, and
leaders of organizations and in the community usually make good references. Be sure to ask for
their permission before listing them and verify where they can be reached. You may also want to
give them a copy of your resume so they know more about you. Have enough references so that
no one person is constantly called about you.
8. Have copies of transcripts, letters of recommendation, and other documents ready to attach to
your application form.
9. Keep a copy of your completed application so you can review it before your interview.
3
Telephone: ________________
_____________________________________________________________________
Have you ever worked here before? [ ] Yes [ ] No
Are there any hours, shifts or days you cannot or will not work?
_____________________________________________________________________
Shift preferred: Part-time ____ Full-time____
Are you willing to work overtime as required? [ ] Yes [ ] No
Have you ever been convicted of a felony? [ ] Yes [ ] No
(Conviction will not necessarily disqualify an applicant for employment.) If yes, describe
conditions:_____________________________________________________
PHONE NO.
ADDRESS (Number and Street, City, State, Zip Code)
________________________________________
(___)______________
___ ___
________________________________________
Temporary ___
HAVE YOU WORKED FOR THIS COMPANY BEFORE? Yes ___ No ___
_________________________
_________________________
____________ ____________
5
_____________________________________________________________
_____________________________________________________________
EMPLOYMENT HISTORY: (START WITH PRESENT OR LAST POSITION)
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Duties: ____________________________________________________
__________________________________________________________
EMPLOYMENT HISTORY:
Present Or Last Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ____________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
Previous Position:
Employer: _____________________________________________________
Address:______________________________________________________
Supervisor: ____________________________________________________
Phone: _______________________________
Email: ________________________________
Position Title: _________________________
From: ______________ To: ______________
Responsibilities: ___________________________________________________
__________________________________________________________
Salary: _______________
Reason for Leaving: ____________________________________________
May We Contact Your Present Employer?
Yes _____ No _____
References:
Name/Title Address Phone
_________________________________________________________________
_________________________________________________________________
I certify that information contained in this application is true and complete. I understand that false
information may be grounds for not hiring me or for immediate termination of employment at any point in
the future if I am hired. I authorize the verification of any or all information listed above.
Signature______________________________
Date__________________________________
9
If yes, please describe the crime - state nature of the crime(s), when and where convicted and disposition
of the case.________________________________________________________________
(Note: No applicant will be denied employment solely on the grounds of conviction of a criminal offense.
The date of the offense, the nature of the offense, including any significant details that affect the
description of the event, and the surrounding circumstances and the relevance of the offense to the
position(s) applied for may, however, be considered.)
Education, Training and Experience
High School:
School name: ________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: _______________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: _______________
College / University:
School name: __________________________
School address:________________________
School city, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma earned: __________________
Vocational School:
Name: ________________________
Address:______________________
City, state, zip:________________________________
Number of years completed: ________
Did you graduate? [ ] Y or [ ] N
Degree / diploma? : __________________
Military:
Branch: ________________________
Rank in Military:________________________
Total Years of Service: ________
Skills/duties: ________
Related details:________________________________
11
Chapter 2:
INTERVIEW
2.1 Before the job interview
Know the company.
Your knowledge of the prospective employer will contribute to the positive image you want to
create. Research the company before the interview. Talk to others who work there; ask for
information about the firm and for a job description when the interview is set up; use the Internet
and your local library reference books on public and private organizations.
Know the job.
Learn everything you can about the job you're interviewing for and how your previous experience
and training qualify you for this position.
Know yourself.
Review your resume before the interview to have it fresh in your mind, because it will be fresh in
the mind of the person who interviews you. Better yet, have it in front of you on the table.
Prepare questions of your own.
Employers are as interested in your questions as they are in your answers. And they'll react
favorably if you ask intelligent questions about the position, the company and the industry.
(Examples: Where does this position fit into the company as a whole? Is there any problem on
this job with waste/accuracy/meeting quotas, etc.? What is the largest single problem facing your
staff now?).
Get the big picture.
Visualize the entire interview, from start to finish. See yourself as performing with style and
confidence. How will the interview end? Will you get a job offer or be called back for a second
interview? How much salary do you want? What kind of benefits? The research you do ahead of
time will give you an idea of what to expect. Be ready for any eventuality.
Dress right.
Your clothing should be appropriate for the position you're seeking. Attire must fit well within
the office and be immaculate. If you don't know what the typical attire at the company is, call and
ask! Shoes should be polished; pants/skirts and shirts pressed.
Shake well.
A firm handshake is appropriate and projects confidence. Make eye contact when you shake.
Speak correct body language.
Send the right message by standing straight, moving confidently, and sitting slightly forward in
your chair.
Let the employer lead into conversations about benefits.
Your focus on salary, stock options and vacation time can turn off an otherwise-interested
interviewer.
Be honest.
Tell the interviewer about your work skills, strengths and experience, including any volunteer
work you have done. If you haven’t had a particular kind of experience, say so, but also
demonstrate your ability to learn new skills by changing the focus back to a time when you did so
for a prior employer.
Be enthusiastic.
Show your clear interest in the job you are seeking and in the business. Smile and make frequent
eye contact. Listen attentively and take notes.
Find common ground.
Pictures, books, plants, etc., in the office can be conversation starters.But beware! I once heard of
an applicant who, spying a picture on the employer’s desk said: "Hey, Tommy Lasorda. Have you
met him?" "Her", corrected the hiring manager. "That's my wife".
Have your own agenda and know where the interview should be heading. This will give you
confidence and help you move from one area of questioning to the next. Remember: Most
interviewers are as uncomfortable as you are. They just want the position to be filled as fast as
possible. If you can put the interviewer at ease by helping things move smoothly, you'll improve
your chances of being hired. Remember the following:
Listening skills.
Listen carefully and ask questions to probe deeper into what the interviewer is telling you. Most
interviewers are delightfully surprised by a question such as, "How could I help you solve the
problem you've just described?"
Negative statements
about previous jobs or employers. NEVER make them. Instead, be diplomatic. No matter how
bad your last job or boss was, there's probably something good you learned from the experience.
Emphasize the positive - with a smile.
13
Instead of asking how you would behave, they will ask how you did behave. The interviewer will
want to know how you handled a situation, instead of what you might do in the future.
It's important to keep in mind that there are not right or wrong answers. The interviewer is simply
trying to understand how you behaved in a given situation. How you respond will determine if
there is a fit between your skills and the position the company is seeking to fill. So, listen
carefully, be clear and detailed when you respond and, most importantly, be honest. If your
answers aren't what the interviewer is looking for, this position may not be the best job for you
anyway.
2.5 Resources of Interview Questions
Education
1. How does your experience and education qualify you for this job?
2. How does your education qualify you for this job?
3. Why did you choose to attend the college that you are attending?
4. What aspect of your education applies to this position?
5. What training have you received that qualifies you for this job?
6. What have you done outside of formal education to improve yourself?
7. What training opportunities have you taken advantage of and why?
8. What additional training will we have to provide for you if we hire you?
Experience
1. Tell us about yourself. How are you qualified for this job?
2. How does your current job qualify you for this position?
3. How does your experience qualify you for this job?
4. Describe a typical day at your present position.
5. What were your three greatest accomplishments on your last job?
6. What are some of the things on your current job you have done well?
7. What is the most difficult assignment you have had?
8. What accomplishment on the job are you the most proud of?
9. What steps have you taken to improve your job skills?
10. What significant contributions have you made to the operation of your work group?
11. How has your current position prepared you to take on greater responsibilities?
12. What makes you more qualified than the other candidates?
13. Why do you want to leave your current job?
14. How has your job prepared you to take on greater responsibility?
15. Tell us about your qualifications for this position.
16. What actions have you taken in the past 10 years to prepare you for this position?
17. What steps have you taken in the past two years to improve your qualifications?
16
18. In the areas where your experience falls short for this job, what steps will you take to
make up for this shortfall?
19. Describe yourself.
20. What skills and abilities do you have?
21. Recall an incident where you made a major mistake. What did you do after the mistake
was made? What did you learn from this mistake?
22. What is the greatest failure you've had? What would you have done differently?
23. What action on the job are you the least proud of?
24. Tell us about a difficult situation that you encountered and how you resolved it.
Resume
1. Take us through your resume.
2. What are you most proud of on your resume?
Tell me a story.
Many interviewers like to hear 'stories' or examples from your work life. So pick something that
is more usual than not (not the day of a plant explosion and you saved 10 lives!) but a story that
shows how you handle yourself, handle difficult people or situations. Can you think on your
feet? Do you adhere to the rules? Consider the type of organization you are aiming at...each has
its own culture. The World Wrestling Federation entertainment culture is different than the
American Bible Society and also different from Amazon.com. Gear your stories to give the
listener a feeling that you could fit in...you could do the job here.
2.5.2 DESCRIBE A CHALLENGING WORK ISSUE YOU HAD TO FACE, AND HOW
YOU DEALT WITH IT.
1. Tell us about the passion in your life as it relates to your work.
2. What aspects of your work do you get the most excited about?
3. What are your most outstanding qualities?
4. If you were to start your own company, what would that company do?
5. Tell me about the last book that you read.
6. If you were a cucumber in a salad and somebody was about to eat you, what would you
do?
7. What are your worst qualities?
8. What is your favorite color and what does it reflect in your personality?
9. Rate yourself from one to ten on your work ethic with ten being the best .
10. Describe yourself.
Why do you feel we should hire you for this position?
Before you submit a resume or draft a cover letter and certainly before you go to an interview
you should do 2 things:
1. Research the job and the organization. What do they need? What are the requirements
for the position? What role does this job play in the overall goals of the organization?
2. Research yourself. What skills and experiences and interests can you offer? How will
you add value to the organization? How can you prove that you have the required skills and
experience needed for the job?
Do a skill matching exercise: The organization/job needs ..(skill/experience) and I have it because
I did ..... The organization needs..... and I can provide..... Be certain to have specific examples of
how you have added value in the past and be enthusiastic on how you can add value to this
organization.
Do not forget...the organization is looking to solve a problem and you are selling yourself as a
solution.
Describe a challenging work issue you had to face, and how you dealt with it?
Consider what would be the requirements of the 'new' job/organization and find something in
your past that highlights a skill, experience or situation that might occur or be needed going
forward. It is always a good idea to make lists in preparation for interviews:
New job will need I can provide Proof/example
For your proofs, list (for yourself) examples of when you used the skill, exhibited the
characteristic or handled the problem. This will not only give you 'short stories' to relate in an
interview, it will also bolster your confidence and target your job search.
If you were on a merry-go-round, what song would be playing? If you were going to be an
animal on the merry-go-round, what would you be?"
Congratulations! You have found the unusual interviewer asking a rare question. Don't feel
stupid just feel like you have run into a very unusual situation. If you are interviewing for a
creative position, then the question is most appropriate because the interviewer may be
attempting to evaluate your creativity and your ability to deal with an offbeat question. have fun
with it. Give the question your focused attention and go with your instincts. Be ready to say why
18
you chose the tune you did. Perhaps tell a brief story that reminds you of merry go rounds in
your own experience. Or if you are really clueless give a song that you have always liked, has
real meaning for you or is important for whatever reason and attach it to the merry go round but
refocus the question to he importance of the song and make it brief but interesting "words tell but
stories sell." As for the animal, give the animal that you want to be (even if you think the
question is ridiculous and you really need this job) your total attention and focus.
On the other hand, the person you are dealing with may not have a clue and just asked because
he/she felt like it. We know one person who asks the question and feels it is meaningful. She is
into Yoga and looks for the person to be thoughtful in response. We have never heard her say
anyone was rejected because of the animal selected.
A natural follow-up to this would be: Tell me when you solved a conflict at work. So, have a
brief example...a short story...to illustrate your approach. Even if not asked, you can offer your
story! If it proves your point and accentuates a skill needed for the position, go with it.
Confidence
1. How confident are you that you can successfully perform the duties of this position and
why?
2. Tell us about a situation that would demonstrate the level of confidence that you have in
yourself.
3. Tell us about a situation that would demonstrate the level of confidence your manager has
in you.
4. Tell us about a situation that would show the confidence your coworkers have in you.
Creativity
1. Are you creative? Give us one example of your creativity.
2. Describe a situation where you came up with a creative solution to a problem.
Independent/Self-Starter
1. Provide us with an example of your ability to work independently.
Give an example. The example may relate what you did in an emergency situation. If this is an
entry level position, use an example from school, church, or other volunteer activities.
Pressure
1. What experience have you had in pressure situations?
2. Tell us about a pressure situation you were in that would demonstrate your ability to work
under pressure.
3. Provide us with an example of how you’ve asserted yourself in an emergency or high-
pressure situation?
4. What does it take to get under your skin?
5. What are some constructive methods of dealing with stress?
6. Why are manhole covers round?
A test of your ability to think under pressure; Would a round manhole cover or a square
manhole cover fall through the hole?
Responsibility
1. Briefly describe the most significant responsibility you have had in your career and what
it taught you?
2. How do you handle responsibility?
20
Risk
1. How do you deal with risk on the job?
2. Name the greatest risk that you've taken?
3. Name the greatest risk that you've taken which resulted in failure.
2.5.8 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
Strengths
1. Why should we hire you?
2. What are your three greatest strengths?
3. What can you contribute to our organization?
4. Assume that you are a candidate in the coming general election. Tell me why you are the
best candidate in the field.
21
Weaknesses
1. What is your greatest weakness?
2. Name your three greatest weaknesses.
3. Which is the worst of your three greatest weaknesses and why?
4. What are your weaknesses?
5. What part of your current job are you the least comfortable with?
6. What are your weak points and how have you overcome them?
7. What about yourself would you want to improve
8. In which area do you need to make the improvement in?
2.5.9 WHAT ARE SOME OF THE THINGS YOU FIND DIFFICULT TO DO?
The interviewer is looking to determine how well you know yourself, how you react to difficult
situations/tasks and credibility. Look back over your work experience for examples of
challenges...speaking in public at a meeting, disagreeing with a manager over an important issue,
being asked to use a software program you have not had an opportunity to learn...
These 'stories' should illustrate a lesson learned, a problem overcome or a weakness being dealt
with.
"I always seem to need a day or two to prepare myself to give a presentation to department
heads. When I know I have to give a report on my projects, I plan out all the details in advance
and rehearse. One time, there was a problem with a supplier and I was asked to update senior
management...immediately. The supply chain was crucial to the completion of an important
project we had been working on for 5 months and decisions had to be made based on the
information I had to prepare and present on a moment's notice. I gathered the information and
presented it simply and in detail. It was much easier than I thought without the hours of concern
and practice. The facts spoke for themselves. Since I understood the situation, I was able to
make it clear to management and get a rapid decision. I still prefer advance notice but I know I
can deliver when asked to."
2.5.15 WHY DO YOU WANT TO LEAVE THIS JOB AFTER ONLY FOUR MONTHS?
Well, why did you? What is the closest to the truth:
1. Job was not as it was described to me
2. Organization changed its focus/goals
3. Organization could not effectively use my talents/skills
4. Change in management...wanted to bring in own staff
5. Downsizing, reorganization
All of these will probably prompt a follow-up question. Do not fabricate...but most interviewers
have heard these stories before and really are not interested in all the gory details. (Note that this
job need not be included on your resume since it was of such a short duration but may have to be
included in a application form if it looks to account for all your time.)
24
Circumstances also come to play...did you leave your other job to take this 4 month job? or did
you 'try' it while already unemployed...hoping for the best? If you were recruited to change jobs,
there is a lot of room for exaggeration in a sales pitch, and many employees have been misled.
If you have held other jobs for substantial periods and you took the other job in good faith, stress
your past performance. You are not a capricious person---job hopping. You have skills to offer
and want to put them into good use.
be a great match (for the company) and suit your particular skills and experiences. Emphasize the
fact that this opportunity to work for them is 'just what you have been looking for' because....and
then go into several ways you can add value to the organization.
Remember, when asked why you left, do not downgrade in any way your prior/current
employer...leave the interviewer with the feeling that you have only been associated with
winners! Do not go into the 'I can retire from this job' aspect; it can have negative connotations.
Present yourself as a vital, enthusiastic employee that can offer experience to their
organization...for many years to come. Note: If appropriate, point out that you are not just
'looking around' but are sincerely interested in working for this particular company and that you
are not a 'job-hopper' but are interested in a long-term career move.
Entry Level
1. What are the characteristics of a successful team?
2. Tell us about an unsuccessful team of which you were a member. What, if anything, could
you have done differently?
3. Tell us about a successful team of which you were a member. What was the most
outstanding characteristic of that team? What did you contribute?
4. What are the important qualities a person should have to become an effective team
member?
5. What qualities do you have that make you an effective team player?
6. Do you work better by yourself or as part of a team?
7. What can you contribute to establish a positive working environment for our team?
8. What type of people do you work best with?
Advanced
1. What factors would you consider in assembling a project team?
2. Name some of the pitfalls to be avoided in building an effective team.
3. Through what tools can a committee become more useful or productive?
4. What actions can a supervisor take to establish teamwork in the organization?
5. You supervise a group of civilian employees. Your employees appear to be at odds with
the uniformed personnel. What steps can you take to improve the teamwork between civilian and
uniformed personnel?
6. What are the advantages, if any, of establishing team goals as opposed to individual
goals?
had an opportunity to research and ask some questions about the organization to determine how
they operate (and if indeed you want to work in that environment.)
Model your responses to the organization. Obviously, you are describing yourself = good team
member. My ideas of what makes a good team member may be very different from yours---and
from the organization. Also depends on where you are in the team---new member, leader,
support. How do you see
yourself? How do you make yourself fit into a new team? How do you elicit cooperation from
other team members? What do you think the organization's biggest problem is relative to teams
and team-building? And, what solution could you provide?
2.5.21 TELEPHONING
1. What is the importance of greeting the customer politely on the telephone?
2. In taking a message for another employee, what information should be included on the
message?
3. Another department calls for your supervisor. Your supervisor is on the telephone. How
will you handle this call?
4. A citizen calls and is irate because she has been transferred to three different departments
and cannot get anybody to answer her question. How will you handle the call?
5. What telephone techniques are important when serving as a receptionist?
6. As a receptionist you are responsible for answering the telephones. What would you do if
four lines were ringing at the same time?
7. Your supervisor is on the telephone. An outside organization calls and when you inform
your supervisor, he simply says "Handle it". What will you do?
8. The supervisor returns after lunch and says that the information on the call slip you took is
incorrect. How will you handle this?
9. What are the basic rules for answering the telephone? Pick up the telephone within three
rings, greet the caller, give your name and ask if you may be of assistance. What are the basic
rules for putting a customer on hold? Name the steps to correctly transfer a customer call.
10. Name the steps to correctly take a message in a coworker’s absence.
2.5.22 TRAINING
1. How would you go about training a new employee?
2. What are the steps to take in identifying training requirements?
3. Aside from formal training, what other means may be used for developing employees?
4. What factors would you use in evaluating a trainee?
5. You have one slot available for a personal computer training class. There are two people
who have asked to be scheduled. Which factors will you consider in deciding which one of the
two people will be scheduled?
6. What are the four steps in Job Instruction Training?
7. What is the impact on the organization of inadequate employee training?
27
Advanced
1. You have been asked to develop the training budget. How will you develop the training
budget?
2. Name the methods available for delivering training to employees.
3. In which situations would distance learning be preferable to instructor-led training?
4. Under what circumstances, might you recommend computer-based training instead of
instructor-led training?
5. What is a "gap" analysis as it pertains to training?
6. Have you performed a needs assessment? And, if so, what steps did you take?
7. What are the benefits of providing just in time training?
8. You have been asked to develop a training program. What steps will you take in
developing the training program?
9. What are the elements of a successful training program?
10. What topics would you include in a supervisory development training program?
11. What items of information should be included in the orientation training for new
employees?
12. What is "distance learning"?
13. What role can "distance learning" play in the development of our employees?
2.5.24 SALARY
1. What salary are you seeking?
2. What is your current salary?
3. Why do you think we should pay you the salary you are seeking?
4. How much should we pay you?
5. Why would you change jobs for less pay?
I will need to take a step back in salary. I don't know how to handle the question " What is
your current salary"?
If you have proceeded along interviews to the point when an offer is going to be made, that is the
proper time to discuss salary. Otherwise, if pressed to disclose salary, talk in term of ranges...and
a compensation package. "Present compensation package is high five figures" gives a lot of
leeway yet is not in error.
It is rare but some employers ask for W-2 forms or last salary stub to verify salary. You do not
want to get caught in a lie (credibility is very important) so being up-front about willing to take a
step back in order to invest in a new career can be impressive to an employer.
Sharpen your sales skills...point out all the reasons why you are suited for the job, why you are
making the move to a new career and why you want to work there. Compensation is a necessity
but not your prime motivator.
What do you expect your starting salary to be?
Discussions of salaries and compensation should not be held until an offer is made. With that
said, let's look into the real world when this is not the case most of the time. Employers are
shopping, trying to guess your price tag. This is one of those screening questions used to either
screen in or screen out...so a response is important. Have you done your homework? What is the
price for this job in the marketplace? Have you checked out classified ads or online ads for
similar positions? Are you within the range, given your level of experience? Pegging yourself
mentally to the right price is the first step.
Second step is sharing this information correctly. Do you have enough information about this
new job to determine your salary? If not...state it and ask for the information that is needed.
"Before I can discuss salary, I would like to know the reporting requirements and how many
people I would be supervising. In addition, what are the skill levels and experience of my staff?"
You can also ask "What are others in similar positions being paid?" When you can no longer
stall or seek additional information..."Based on what you have told me and exclusive of other
compensation elements I feel that the position would warrant a salary range of $_______ to
$___________" Name a range such as $40,000 to $45,000 to give both sides some wiggle room
and allow for some give-and-take when benefits and other compensation is considered. If you
know what you are willing to accept as salary and what the market pays, using a salary range
should permit you to be negotiable.
29
2.5.25 BUDGET
1. What is a budget?
2. Your assignment is to assist the line organization to prepare the budget. A number of the
line supervisors are new. What steps will you take to introduce the line supervisors to the
process?
3. Provide us with an example of how "zero-based budgeting" would apply to the staffing in
your organization.
4. What is the difference between a capital budget and an expense budget?
5. Name some typical operating expenses.
6. Why is it that the direct salary paid to an employee does not represent the total cost of the
employee to the organization?
7. What experience have you had in developing a budget?
8. What is the purpose of a budget?
9. What are the steps involved in preparing a budget?
10. What is zero-based budgeting?
11. Have you conducted a budget review?
12. Define the internal rate of return.
13. How may the internal rate of return be used in capital budgeting?
14. What are the benefits of budgeting?
15. How would you prepare a cost/benefit analysis for an automation system?
2.5.28 COMMUNICATION
General
1. How do you effectively communicate with others?
2. How important is listening to effective communications?
3. What are some of the characteristics of a good listener?
4. Tell us about a situation where you demonstrated good communications skills.
5. Tell us about a situation where you demonstrated poor communications skills. What
would you have done differently?
6. How would you rate your communications skills? Why?
Co-workers
1. What are some rules to follow to insure effective communications with your coworkers?
2. What are some of the means of communication in the workplace?
3. How would your co-workers rate your communications skills?
Supervisors
1. How can a supervisor establish effective communications with staff?
2. What means of communication may be used to effectively establish a new policy?
31
2.5.29 REPORTS
1. What experience have you had in preparing management reports?
2. Tell us about a management report you’ve made with recommendations and what
happened once those recommendations were adopted?
3. What are the elements of a business report?
4. What are the elements of a business letter?
5. When writing an executive report, how should the text be structured for effective
communication?
6. Tell us about reports you have prepared.
7. What experience have you had in performing analysis and preparing recommendations?
8. What are the elements of an effective management report?
9. What experience have you had in collecting data and writing reports based on that data?
10. Tell us about an analysis that you have performed and the recommendation(s) that you
made as a result of your analysis?
11. Tell us about your experience in developing procedure manuals.
6. An employee from another group comes to you and complains that your employee visits
the other group constantly and disrupts the work. What steps will you take?
7. An employee is not performing the assigned tasks correctly. As the supervisor what will
you do?
8. An employee continues to make careless mistakes. How will you address the situation?
9. You notice that an employee is continually on the telephone for personal telephone calls.
What steps will you take?
10. Your organization does not have a dress code. However, one of your employees continues
to come to work in inappropriate attire. How will you handle this situation?
11. An irate citizen calls regarding one of your employees who was speeding on the
expressway. What steps will you take regarding the employee?
12. A work stoppage has just concluded. A number of employees participated in the work
stoppage, while others came to work. To insure that your organization continues to work
effectively, what steps can you take?
13. Your employee complains that an employee from another group has been coming over
and disrupting work. How will you handle this complaint?
14. An exemplary employee starts to become listless at work, misses deadlines, comes in late,
and takes extended breaks. As the supervisor what action will you take?
15. It's your first day on the job. Your new job includes the supervision of 10 employees.
What is the first thing you will do?
16. You smell alcohol on an employee. What will you do?
17. Your employee operating a piece of heavy equipment appears to be under the influence.
What action will you take?
18. Two of your staff are involved in a verbal altercation in your office area. How will you
handle this situation?
19. One of your employees is using derogatory language on a telephone call. You and a
number of your staff hear the employee. What will you do? If you pursue disciplinary action,
what will the charges be?
20. During a routine audit, you find that the timekeeper credited herself with more overtime
than was actually worked. How will you address the situation?
2.5.31 LEADERSHIP
1. Define leadership?
2. What personal qualities should a leader have?
3. What is your strongest leadership skill and how will it assist you for this job?
4. Provide us with an example of your leadership ability.
5. Discuss the different styles of leadership.
6. Name some of the circumstances under which a leader will fail.
7. What is the importance of leadership in the organization?
8. What role does leadership play for a supervisor or manager?
9. What have you done to develop your leadership skills?
33
2.5.32 PRESENTATION
1. What experience have you had in making presentations?
2. You have been asked to address a citizens group regarding a particularly sensitive
environmental issue. What steps will you take to ensure your success?
3. What steps can you take to insure a successful presentation?
4. Your assignment is to present a technical presentation to lay people. What steps can you
take to insure that your presentation is easily understood?
5. Name the characteristics of an effective presentation?
6. What techniques do you use when faced with a hostile audience?
7. What factors influence the success of a presentation?
8. What is the purpose of audiovisual aids in a presentation?
9. Which audiovisual aids have you found to be the most effective and why?
10. Tell us about the most difficult presentation that you have made?
11. To what extent have you used presentation software such as PowerPoint in preparing and
presenting presentations?
12. What steps do you take to handle reporters effectively?
9. As you're walking out of the building, you notice an employee from another section
carrying department equipment to their car. The equipment is clearly labeled and belongs in your
section's work area. What will you do?
10. You work on a field crew using heavy equipment. After lunch you notice the smell of
alcohol on your co-worker's breath. How will you handle this situation?
11. One of the members of your team only does what is absolutely necessary at work. His
performance is impacting the team. How might this person's performance affect your work?
Would you work overtime to complete a team project?
2.6.1 TEACHER
Practice Interview
1. Why did you choose the teaching profession?.
2. Why do you want to teach at our school/district?
Why do you? Research the school and the district.
3. One of the goals in our district is to increase parental participation. What can you do as a
teacher to support this goal?
4. Tell us about your experience with team teaching. How would you assess the success of
your past experience?
5. An angry parent visits you as the result of a fight between their child and another child on
the playground. How will you handle the angry parent?
6. Tell us about the most challenging student that you've had in your classroom.
7. Tell us about the extent to which you've been able to integrate technology in your lesson
plan.
8. What is your teaching philosophy?
9. What relationship should a teacher and the principal have in the educational process?
10. In what areas do you see the need for you to improve?
11. What do you do to keep abreast of the changes and innovations in education?
12. Have we missed anything?
Emphasize your qualifications as they apply to this job. Also cover anything you missed from
your opening.
2.6.2 ACCOUNTANT
1. Take me through your resume.
2. If we were to call your current supervisor, in which area of accounting would he or she
say is your strongest? Which area would he or she say is your weakest?
3. What unique skills or knowledge can you contribute to our company?
4. What additional training or experience will we need to provide you with in order to
perform the duties of this position?
35
Some times the interviewer will ask whether you had difficulty finding the company premises.
Your answer should be brief and polite. The interviewer is merely being polite - if you had
problems in finding the premises he/she doesn't need to know that.
Use replies such as
I'm fine thank you, and you?
I'm very well, thank you.
These replies express a careless attitude
So, so
OK
Not so well
42
Chapter 3:
COVER LETTER
A cover letter is a letter that that you send to accompany your CV when you apply for job,
whether advertised or when you are sending an unsolicited application. Do not over look this tool
as it can be a great asset in your job hunt.
An Overview
A cover letter is sent with your CV. It can make the difference between being successful
in your job search or not.
Cover letters are generally not read during the first candidate selection, but usually they
will be read when the candidates have been short listed. Do not waste such an opportunity.
Always include a cover letter even if the job ad does not specify that one is needed.
Occasionally, job ads also specify a hand written cover letter.
Your cover letter should not be a copy of your CV. Specify some of your cover letter
achievements and be sure you know how to handle Cover Letter weakness. (Uncertain as to what
you're trying to say here).
A cover letter is a way of showing your writing and reporting skills.
Your cover letter should be customised per employer. However, if you are sending a lot of
CVs, this task could prove impossible. Try instead to have a cover letter per industry or per area.
Do not mention salary in your cover letter. If the job ad requests your expected salary then
mention a range rather than a specific amount. For example $10k -$15k rather than £12k.
43
Date
Betty Bolo, Director
County Health Department
1000 Far Street
Chico, CA 95926
Nola Dalans
57639 Lexington Circle
Chico, CA 95926
45
Mary Rider
Gottschalks
1122 Chalk Blvd
Los Angeles, CA
Randy Ohlway
1123 Hoffer Ave.
Chico, CA 95926
(916) 343-5678
46
Jay Jones
Area Manager
Heublein, Inc.
816 Atlantic Avenue, Suite 10
Alameda, CA. 94501
BILL J. DOE
942 Sunset Circle
Hampton, Virginia 84217
(555) 555-0000
Dear Employer:
In response to your advertisement regarding the safety/loss control position in your organization I
am enclosing a resume for your review. Please consider this letter as my formal application
presenting my background, education and experience.
I have over 8 years experience in the Health and Safety field; and I am well versed in the areas of
Health and Safety issues in conjunction with state and federal guidelines.
I have considerable experience in dealing with insurance claims and litigation; and a thorough
knowledge of the process and procedures of the corporate environment. I work well with people
and enjoy getting the work at hand completed.
Below is a list of agencies I have extensive consulting experience with:
Virginia Workers Compensation Commission -- Environmental Protection Agency --
Occupational Health and Safety Administration -- Department of Transportation -- Virginia
Natural Resources Conservation Commission -- Federal Aviation Administration
May I arrange an interview to further discuss my qualifications? I am available for an interview
at a mutually convenient time.
Thank you for your time and consideration.
Salary History:
Planned Health Care, Inc. $38,000.00
Jonet Group, Inc. $25,750.00
City of Millington $18,000.00
Sincerely,
Bill J. Doe
Encl.
49
Salley Kooman
50
Sincerely yours,
Victor Kemp
51
I am writing in response to the position of Vice President of Corporate Banking and Business
Development, advertised as being open at this time with your bank. I am an experienced
Management professional with an extensive background in creating and directing corporate
banking and business development operations. Now I would like to bring my skills and
experience to work for your company.
I am familiar with managing Commercial and Industry, and Commercial Real Estate, Investment
portfolios, and at my current position I have built my portfolio to $47 million in only three years.
While with First International Bank I produced $500 million in loan premium income for the
bank in just two years.
I possess excellent skills in analysis and business development, and am adept at preparing and
delivering reports and presentations to senior management and client executive teams. A hands-
on manager, I am able to motivate personnel at all levels. In addition, my tact and people skills
have helped to make me particularly effective in dealing with clients, attorneys, and other
members of the financial industry.
The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your company.
I will call you next week to inquire about the possibility of a meeting.
My education and training, together with my penchant for detail, have all served to help make me
highly effective at what I do. I have a proven track record of producing dramatic increases in
sales and revenue, and am able to achieve added sales from existing customers. I am able to
work with clients to determine requirements and formulate solutions, set pricing, and oversee all
phases of implementation, from design to launch. My present position includes management of
all sales and business development activities for an 11-state region of the U.S., and I have
averaged over $4.5 million in sales for the past six years.
I possess well-developed technology abilities, and am familiar with a wide variety of healthcare
enterprise systems, including McKesson, Cerner, IDX, Premis, Quovadx, Siemens, and SSI. My
analysis and data management skills are top-notch, and I am adept at preparing and delivering
presentations. I am also skilled at training others in the use of software application.
The accompanying résumé should serve to give you an idea not only of my past achievements but
of my potential for making a significant contribution to your hospital.
I will call you next week to inquire about the possibility of a meeting.
I am writing to you because I believe my experience and expertise in the areas of sales, business
development, and management qualify my uniquely for the position of Sales Director, currently
advertised as being open with your company. I am an award-winning sales and management
professional who has played a major role in promoting the growth and profitability of every
company for which I have worked. Now I would like to bring my abilities and knowledge to
work for your company.
My sales and business development experience has provided me with a strong understanding of
territory development, sales management, and problem solving, as well as account management
and customer service. I am able to identify, acquire, and develop accounts, and have been
recognized throughout my career for my ability to increase sales and revenue. In my present
position, in addition to serving as Acting Sales Manager, I have consistently exceeded all sales
and revenue goals, and have earned several major regional and national sales awards. My past
achievements are indicative of a dynamic leader who possesses strong people and organizational
skills.
My experience runs the gamut from account management, personnel training, and strategy
development to customer support and territory management. What I would bring to any position
includes superior communication skills, the ability to prepare and deliver effective presentations,
and a proven commitment to first-rate customer service and satisfaction.
The accompanying résumé can serve to provide you with greater details of my background , and
what I have to offer. I will call your office in a few days to inquire about the possibility of a
meeting.
Sincerely,
Leroy H. Frye
54
Nicole Sonetti
59
Joe Johnson
60
Nicole Wieclaw
61
Jake Kahn
62
Part 1
A cover letter can be your biggest tool in landing an interview. While your cover letter will not
secure a job for you, it should at the very least be able to get your foot in the door.
Writing a cover letter is not a difficult task. It should be a concise, to the point letter that is no
longer than one page. The main purpose of a cover letter is to sell yourself to the company, and to
obtain an interview.
There are several key points that you need to keep in mind while writing a dynamite cover letter.
Tell the reader what position you are applying for
Make the reader want to learn more about you
Coincides appropriately with your resume
Show your personality
Prove to the reader that you are capable and knowledgeable
It is important to send a cover letter out with every resume. What good does a resume do the
hiring manager? Sure they will be able to see your experience and qualifications, but they want to
know more about you and how you express yourself.
When writing your cover letter keep in mind who you are writing to. You can write three kinds of
cover letters: One for an advertised opening, one to introduce yourself to a company as a cold-
contact letter, or a letter in which you mention someone from your network.
A letter for an advertised opening is the most common type. Most of the jobs that you apply for
will be open positions in which the hiring manager is expecting replies.
A cold-contact letter is one in which you send an introduction to the hiring manager asking if
they have any opening, or any need for your services. Some companies have openings available,
but do not advertise for them.
A network cover letter is a letter you send to the hiring manger of a company that one of your
network members works for. In the letter you can mention the name of your contact and that they
suggested you writing to them.
Part 2
The structure of these three cover letters is very important. It is necessary that the reader be able
to follow your letter clearly. Below are some tips to maintain a solid structure.
First paragraph should be why you are writing. Introduce yourself!
Next, state your qualifications, both academic and professional.
Tell the reader why you should get an interview, and why you are right for the job.
Request that the reader contacts you. Ask for a meeting.
A couple things that you should always mention and a few things you should never mention.
Put great emphasis on the skills that you can bring to the job.
Show how college prepared you for the working world. Include relevant classes and/or work
experience such as internships and co-ops.
63
Use action verbs that show your positive attributes. NEVER use any negative verbiage in your
cover letter. Do not say 'I apologize', this shows the reader that you know you did something
wrong.
Do not bring up anything that you do not need to! In other words don't write anything to
the effect of 'Even though I do not have experience…'
Do not sound like you absolutely need the job. Sounding desperate puts the company in
the position of power.
Do not brag on your accomplishments.
Write a strong closing paragraph that asks for a meeting or an interview.
Know that we have the structure down; let's go over the actual content of the cover letter. This is
more important than the structure as it is going to introduce your personality to the reader. Some
things that you always want to include in your letter are:
Show what skills and experience you can bring to the company. Show your positive
qualities, and how they will fit in with the structure of the company.
Show that you have done your homework. By showing your knowledge of the company
and their industry, you are showing that you are already a step above the competition.
Customize your letter to match the advertisement. If a company is looking for sales skills,
talk up your past sales experience in your cover letter.
Be sharp, concise, and to the point with your letter. Do not make the reader search for
answers. He or she should be able to find them without looking.
Part 3
Keep in mind that you are not going to be the only applicant for a particular job. A bigger
company that has thousands of employees is going to command a high response rate. Also, a high
profile job in an industry that everyone wants to join will also command a lot of attention. You
need to do something that will set your letter off and raise you above the competition. Follow
these tips to make your letter stand out in the crowd.
Use bulleted lists that will help to set off your strengths. Bulleted lists allow for the reader
to quickly find what they are looking for. If a hiring manager has 100 cover letters and resumes to
sift through, yours will stand out because he or she can skim right down to the important points.
Add a post script or PS to your letter. This is one final way to get an important nugget of
information implanted in the readers mind. If at all possible handwrite the post script. This shows
a personal touch.
The main goal of the cover letter is to show your reader that you are unique and well qualified for
the position. You need to do something that shows you are head and shoulders above the
competition. If you can successfully do this you will be sure to receive more interviews, thus
increasing your chance to win your dream job.
Finally, always remember to sign your letter. If you do not, it looks like you are mass mailing
resumes in a last ditch attempt to find a job.
Some common mistakes to avoid:
Make sure you have the correct address and spelling of the hiring manager's name.
Be specific. You have a better chance of getting your resume in the right person's hands if
you address it to the right person. Never send a resume to a general human resources address
unless the employment ad says to do so.
64
Failing to ask for a meeting or an interview can be detrimental to your chances at landing
the job. If you do not do this, it looks like you are only making 'half an attempt.'
Even though you are trying to show the reader your skills, make the letter about them.
State what you can do for them, not what they can do for you!
Good Luck!
CONTACT INFORMATION
Name
Address
Telephone
Cell Phone
Email
PERSONAL INFORMATION
Date of Birth
Place of Birth
Citizenship
Visa Status
Sex
Optional Personal Information:
Marital Status
Spouse's Name
Children
EMPLOYMENT HISTORY
List in chronological order, include position details and dates
Work History
Academic Positions
Research and Training
EDUCATION
Include dates, majors, and details of degrees, training and certification
High School
University
Graduate School
Post-Doctoral Training
PROFESSIONAL QUALIFICATIONS
Certifications and Accreditations
Computer Skills
AWARDS
PUBLICATIONS
BOOKS
PROFESSIONAL MEMBERSHIPS
INTERESTS
66
3.12 Samples of CV
Allen Yan
(86)1338-1111-420
yhnasa@123.com
EDUCATION
Sep 2002---Present, Shanghai University, BE
Candidate for Bachelor in Mechanical Engineering degree (ME).
Major academic courses highlights: Company Property Management; Marketing; Economics;
English
Technology Communication; Information Management System; Modern Fabrication System.
May 2006, Certified Public Accounting Training (CPA)
OCCUPATION
Dec 2005----present, ITT Flygt investment. China
Application Engineer, Sales & Marketing
Application support and industry projects tracing to sales office to achieve the sales budget and
new industry market application research.
Pay suitable visits to end users and DI for seminars and technical presentations with salesperson
or distributors while collect marketing information and competitor information analysis.
July 2005----Sep 2005, Intel Products Co., Shanghai, China
CPU Assembly Engineer (Internship)
Analyzed the yield ratio trend, documented and solved the current problems.
Participated in the training of marketing, business process modeling and analysis at Intel
University.
Visualized a project review with impressive presentation and multi-media animation, which was
highly appreciated by department manager.
June 2005 - July 2005, GF Fund Management Co., LTD.
Campus Intern
Analyzed investment principles and mislead of related financial derived products
Formulated the scheme of market popularization and network marketing.
AWARDS
2003-2004, Second-Class Scholarship for Excellent Students of Shanghai University.
2004-2005, the Imagine Ambassador of Shanghai Tennis Popularization.
COMPETENCIES & INTERESTS
English Ability: Band 6 and the intermediate test of interpretation.
Germany Ability: 600 hours of Germany lessons in TongJi University.
Computer Skills:
National Computer Lever 3rd Certificate. ( Network Communication )
Professional Certificate of Assistant Information Officer (AIO).
C++, VBA, Provision, JMP, AutoCAD, 3Dsmax, Photoshop, Solidworks, Aftereffect
Personal Interests:
Basketball (Skills); skating (Speed); English (elegant); Snooker (Stable)
67
John Smith
Street, City, State, Zip
Phone: 555-555-5555
Cell: 555-666-6666
email@email.com
Objective:
Education:
Ph.D., Psychology, University of Minnesota, 2006
Concentrations: Psychology, Community Psychology
Dissertation: A Study of Learning Disabled Children in a Low Income Community
M.A., Psychology, University at Albany, 2003
Concentrations: Psychology, Special Education
Thesis: Communication Skills of Learning Disabled Children
B.A, Psychology, California State University, Long Beach, CA, 2000
Experience:
Instructor, 2004 – 2006
University of Minnesota
Course: Psychology in the Classroom
Teaching Assistant, 2002 – 2003
University at Albany
Courses: Special Education, Learning Disabilities
Research Skills:
Extensive knowledge of SPSSX and SAS statistical programs.
Presentations:
Smith John (2006). The behavior of learning disabled adolescents in the classrooms. Paper
presented at the Psychology Conference at the University of Minnesota.
Publications:
Smith, John (2005). The behavior of learning disabled adolescents in the classroom. Journal of
Educational Psychology, 120 - 125.
Grants and Fellowships:
RDB Grant (University of Minnesota Research Grant, 2005), $2000
Workshop Grant (for ASPA meeting in New York, 2004), $1500
68
CAREER OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education and experience.
PERSONAL INFORMATION
Nationality: Jordan
Resident of: Saudi Arabia
Birth date: 14 Jan, 1973
Gender: Male
Marital Status: Married
Number of 1
Dependants:
70
PROFESSIONAL EXPERIENCE
EDUCATION
December 2004: Middleham University, United States
Masters, MBA by Distance Learning
November 2004: Hilal Conferences & Exhibitions, Dammam, Saudi Arabia
Certification/Diploma, The Annual Insulation Conference 2004
July 2004: Amiantit Group Safety & Environmental Dept., Dammam, Saudi Arabia
Certification/Diploma, Permit To Work System
May 2004: National Inspection & Technical Testing Co. Ltd., Dammam, Saudi Arabia
Certification/Diploma, Internal EMS Auditing
April 2004: Group safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Accident Investigation And Analysis
December 2003: Meric Training & Consulting, Dubai, Saudi Arabia
Certification/Diploma, Improving Productivity Through Quality & Cost
Reduction
December 2003: Progress Management Consultants, Dammam, Saudi Arabia
Certification/Diploma, Effective Budgeting & Operational Cost Control
May 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 985 Classification (Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 205 Basic Data For discrete Manufacturing
(Production Planning).
March 2003: SAP Arabia Education, Dammam, Saudi Arabia
Certification/Diploma, LO 206 Basic Data part 2 (Production Planning)
October 2002: Group of Safety & Environmental Dept. of Amiantit, Dammam, Saudi
Arabia
Certification/Diploma, Emergency Evacuation Plan
July 2002: Intelligroup Asia Private Limited, Dammam, Saudi Arabia
Certification/Diploma, SAP R / 3 Production Planning( Training &
Implementation)
SKILLS
Skill Level Years practiced
MS Word, MS Excel, Power point, Intermediate More than 9 years
LANGUAGES
Language Level
Arabic Expert
English Expert
REFERENCES
Reference Relation Phone E-Mail
Abdul Rahman Galeb Baglaf steel +999.55555555 aaab@mail.com
GM Company
Walid Mohammad Mustafa Amiantit +888.66666666 bcd@mail.com
Legal Advisor
73
SANTHOSH.B
Sankar reddy,
#5588, konappa nagar,
Electronic City,
Bangalore-560100
Mobile No: 21-99999999
E-mail: ssss@ssssl.com
OBJECTIVE:
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers
Professional growth while being resourceful, innovative and flexible.
IT EXPOSURE
EDUCATION:
Maharaja Engineering College - May, 2006
B.TECH (Information Technology)
Percentage scored: 67%
Shri Ganga Higher Secondary School - Mar, 2002
Percentage scored: 88%
Govt Boys Higher Secondary School - Mar, 2000
Percentage scored: 68%
TECHNICAL EXPERIENCE:
Languages: C, C , CORE JAVA, VB 6.0,UNIX shell scripts, HTML
Platforms: Windows xp/98/95,2000,NT, Red hat Linux (9.0, ES, WS)
Concepts: networking, operating systems
CERTIFICATIONS:
Red Hat Certified Engineer (RHCE) -Enterprise Linux 4 # 1114006719821418
Expertise in: Installing Red hat Linux configuring servers (DNS, FTP, NFS, NIS, SAMBA,
APACHE, DHCP, MAIL), Trouble shooting, user permissions (LVM)
Brain-bench certified Linux Assessment #T20110714001A
PROJECT EXPERIENCE:
1. Final Semester Project as Part of the B.TECH Curriculum.
2. Project Name: "Integrated Java Based Web server"
3. Description: The powerful web server that enhances java based applications and provides
authentication.
MINI PROJECTS:
1. Creating a Manual Dictionary in V.B. 6.
2. Deleting the files concurrently using shell scripts
ELECTIVES TAKEN:
Linux Servers, Distributed systems
OTHER ACTIVITIES & HOBBIES:
Organizing various cultural & WON Prizes.
Reading E-books
Net surfing
74
PERSONAL DETAILS:
Name: Santhosh.B
Age & DOB: 21 years, 21-06-1985
Sex: Male
Marital Status: Single
Nationality: Indian
Permanent: 18/120, Gurusamy Nagar,
Address V.L.Road,
Peelamedu,
Coimbatore-04
TamilNadu, India
Contact Number: 0111 -11112027
Languages Known: English, Tamil
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
(SANTHOSH.B)
75
Frank D. Riello
9 Termasen Dr. • Stony Point, NY 10980 • (845) 942-0495
A talented Business Management professional with extensive sales and customer service
experience
Summary of Qualifications
• More than 10 years of management experience.
• Proven ability to lead effective sales teams.
• Familiar with all aspects of business management.
• History of increasing sales and profitability.
• Adept at planning, promotions, and forecasting.
• Hard working, able to multi-task effectively.
• Outstanding training, leadership, and communication skills.
Professional Experience
Cousins Deli, Stony Point, NY 1992
– Present
Owner / Manager
Founded and manage highly successful delicatessen and catering operation.
Oversee and assist with all daily activities, including hot / cold meal and salad preparation,
opening and closing functions, and customer service.
Perform inventory control, ordering, and purchasing. Negotiate agreements with vendors,
ensure all deliveries accurate and on time.
Hire and train employees, prepare weekly schedules, monitor and evaluate performance.
Develop and implement new sales and marketing strategies to increase business and market
share.
Responsible for all bookkeeping, payroll, and cost control.
Education
St. Thomas Aquinas College, Sparkill, NY
B.A. in Business Administration, concentration in Marketing (1980)
Keywords: Manager, Senior Manager, Sales Manager, District Manager, Sales and Marketing,
Business Development, Regional Manager, Territory Manager, Account Manager, Account
Executive
77
Carrie Dillon
900 Jefferson Wood Lane • Greensboro, NC 27410 • (336) 339-6643 • carridillon@hotmail.com
Healthcare
Served as live-in caregiver for developmentally delayed and physically challenged
teenager.
Distributed medications on fixed schedules, for conditions such as seizures, attention deficit
syndrome, and uro-genital ailments.
Communicated regularly with healthcare professionals, managed regular and emergency
situations relating to physical and developmental issues.
Employment History
Habilitation Technician, Private, Greensboro, NC (1996 – Present)
Hostess, Tripps, Greensboro, NC (2002 – Present)
Youth Mentor, University of North Carolina, Greensboro, NC (2001)
Hostess / Team Leader, Sabino’s, Greensboro, NC (2000 – 2002)
Bridges to Success Teacher, Guilford County YMCA, Greensboro, NC (2000 – 2001)
Hostess / Team Leader, Brookridge, Mt. Olive, NC (1998 – 2000)
Administrative Assistant, Mt. Olive College, Mt. Olive, NC (1998)
Youth Dance Instructor, CC Dance Company, Madison, NC (1995 – 1998)
Education
B.A. in History, University of North Carolina, Greensboro, NC (2002)
Computer Skills
Windows, MS Office, PowerPoint, Internet
Additional Information
Completed semester abroad in Spain, 2002
Miss America Preliminaries, Scholarship Recipient (1999, 2000)
79
Robert D. Bush
4541 East Lake Harriet Pkwy • Minneapolis, MN 55409 • (612) 824-2428 • rbush@mn.rr.com
Talented Financial Management professional with exceptional Sales and Management skills
• Over nine years of Financial Management experience.
• Proven ability to increase sales and revenue.
• Familiar with managing high net worth accounts.
• Adept at leading and training sales teams.
• Consistent record of growing territories and portfolios.
• Excellent resentation/communication skills.
• Knowledgeable in high net worth estate / tax planning.
• Previously held multiple NASD registrations.
Professional Experience
Windsor Financial Group LLC, Minneapolis, MN
1996 – 2003
Director of Sales (2002 – 2003)
Coordinated efforts of six portfolio managers, responsible for entire Minnesota territory as
well as large number of national accounts. Company focused on high net worth clients of over
$1,000,000.
Developed policies and sales strategies to increase funds under management, acquire new
clients, and motivate portfolio managers, while concurrently performing individual sales.
Acquired $66 million in new assets through personal sales between 2002 and 2003.
Managed total of $254 million in assets, accounting for 45% of company’s total $450
million assets under management.
Created and implemented “Campaign 2005,” marketing / sales plan designed to increase
assets under management by specific goals each year from 2002 to 2005. Plan included increased
use of referrals, improved training, and motivational techniques.
Produced $89 million in additional assets in first year, exceeding $60 million goal.
Responsible for 143 of company’s 295 high net worth relationships (48%).
Consistently exceeded all goals, increasing assets under management year over year.
Education
BA in Business Administration, St. Norbert College, De Pere, WI (1994)
Licenses
Previously held Series 7, 63, 65, and Minnesota Insurance Sales licenses
Computer Skills
Windows, Word, Excel, Access, Bloomberg
CONTENTS
Chapter 1: HOW TO FILL OUT A JOB APPLICATION FORM 1
1.1 Sample Job Application Form 1 1
1.2 Sample Job Application Form 2 3
1.3 Sample Job Application Form 3 7
1.4 Application Form 9
Chapter 2: INTERVIEW 11
2.1 Before the Job Interview 11
2.2 During the Job Interview 11
2.3 After the Job Interview 13
2.4 Interview Questions 13
2.4 Resources of Interview Questions 15
2.6 Practice Interview 34
2.7 Best Answers to Typical Interview Questions 38
2.8 Some General Job Interview Tips 40
Chapter 3: COVER LETTER 42
3.1 Samples of Cover Letters 42
3.2 Sample Letter of Inquiry 54
3.3 Sample Acceptance Letter 55
3.4 Sample Declination Letter 56
3.5 Sample Thank You Letter 57
3.6 Cover Letter for Unadvertised Jobs 58
3.7 Sending a Cover Letter by Email 59
3.8 You Can Adapt This Cover Letter to Your Situation 60
3.9 Letter to a Head Hunter Cover Letter 61
3.10 A Guide to a Great Cover Letter 62
3.11 A Curriculum Vitae 64
3.12 Samples of CVs 66
References 81
Thông tin về tác giả của giáo trình:
- Họ và tên: Nguyễn Văn Tuấn
- Sinh năm: 1963
- Cơ quan công tác: Tổ Biên-phiên dịch, Khoa Tiếng Anh, Trường Đại học Ngoại
Ngữ Huế
- Địa chỉ email: tuannguyen11863@yahoo.com