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The document provides details about a business proposal to create software that allows cafes and restaurants to print braille menus. It discusses the vision to make the blind community feel comfortable, analyzes the disability services industry, identifies customers and their needs, describes the product and services, outlines suppliers and partners, establishes a focused high-cost strategy, identifies important value chain activities, outlines key business processes and functionalities, and proposes systems for customer analysis and inventory management. The overall aim is to improve accessibility and independence for the blind community through braille menu printing software for businesses.
The document provides details about a business proposal to create software that allows cafes and restaurants to print braille menus. It discusses the vision to make the blind community feel comfortable, analyzes the disability services industry, identifies customers and their needs, describes the product and services, outlines suppliers and partners, establishes a focused high-cost strategy, identifies important value chain activities, outlines key business processes and functionalities, and proposes systems for customer analysis and inventory management. The overall aim is to improve accessibility and independence for the blind community through braille menu printing software for businesses.
The document provides details about a business proposal to create software that allows cafes and restaurants to print braille menus. It discusses the vision to make the blind community feel comfortable, analyzes the disability services industry, identifies customers and their needs, describes the product and services, outlines suppliers and partners, establishes a focused high-cost strategy, identifies important value chain activities, outlines key business processes and functionalities, and proposes systems for customer analysis and inventory management. The overall aim is to improve accessibility and independence for the blind community through braille menu printing software for businesses.
Name Siddha Narendra Rusdi (6510319) NetID srus719 Group Number: 036 Website Link: http://infosys1102014fcgroup036.blogspot.co.nz/ Tutorial Details Tutor: Day: Time: Nicholl Oblitas Costa Monday 2am Time Spent on Assignment: 19 Hours Word Count: 1631
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2 THE BLIND COMMUNITY AN THEIR STRIVE FOR INDEPENDENCE INTRODUCTION A survey in 2009 said that there are 11,500 registered blind people in New Zealand, and it is projected that by 2020 the number will increase by 56.5% making it around 18,000 people 1 . We also found that there arent many help offered for the blind community in most places, making the blind community not as comfortable as other people. This makes our team came out with a solution which is software for printing braille (universal language for blind people) menu to be used in one of the most visited place, Cafes and Restaurants. Our product allows cafes and restaurants to print off their menu in the form of braille, making it easier and faster for the blind people to place their order, but what is more important is that we make the blind community feels as comfortable as people who are not when visiting these places. 3. BUSINESS SECTION 3.1 Vision To create and develop a technology that makes the blind community feels as comfortable as people who are not, and not have to struggle the way others dont. 3.2 Industry Analysis: Disability services industry Industry: Disability services industry. Force: High/Low: Justification: Buyer power: Low There are not many choices of products offered by the industry itself. And specifically in the blind area of the industry, braille isnt something that
1 Statistics on sight loss. (n.d.). The Blind Foundation. Retrieved May 22, 2014, from http://blindfoundation.org.nz/learn/blindness/statistics-on-sight-loss
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3 are frequently offered. Supplier power: High Consumer have a few choices of products, causing people who needed the services will use anything that the industry offers. 2
Threat of new entrants: Low Disability services arent a high caliber industry. Not many people are aware of it. Even if they are aware of it, its not easy to dive and compete in the industry since disability services devices may cost a lot of money and time. Threat of substitutes: Low Because there not many different organizations in the industry that make the same product. Usually different organizations focus on different products. Rivalry among existing competitors: Low In this industry, competition isnt really the priority of the organizations inside the industry, but its more important for the organizations to provide a good service in order to cure or to aid the ones who needed it. Overall attractiveness of the industry: The disability services industry is not an easy industry to be in, Even the rivalry between the organizations in the industry is not high, it is real difficult being inside the industry since it is who makes more profit anymore but its about helping the disabled and improving their accesibility.
2 Lack of Braille literacy hurting the blind, group says. (2009, March 26). U-T San Diego. Retrieved May 24, 2014, from http://web.utsandiego.com/news/2009/Mar/26/1n26braille013532-lack-braille-literacy-hurting-bl/
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4 3.3 Customers and Thei r Needs The main customers/buyers would be the cafes and restaurant that productivity has decrease when dealing with people with sight loss, meaning that it cost much more time. However, the blind community are the one who will get most benefit out of this product, since the main focus is to improve their accesibility. Cafes and restaurant may have some problem when dealing with people who have major sight loss. It will cost them much more time and will decrease their productivity. Our product will help them fulfil their need which is to improve their productivity while making a service for the blind community. As for the blind people, they must have wanted to be more indpendent, not relying to other people, and not to become a burden for the businesses. Our products will make them more comfortable, since they dont have to rely on other people when placing order in these places, all they need to do is to read the menu and make the order just like everyone else. 3.4 The Product and Service Our product is simple. When the software is connected to the printer, it will automatically prints out their menu in braille, and ready to be used by the blind community like its a normal menu. This will improve productivity for the cafes and restaurants by making the blind community place their order as fast as other people. It will also helps the blind community to be more comfortable because all they need to do is read the menu and decide what they want to have. 3.5 Suppliers and Partners Our suppliers would be the printer company and also the paper company. The printer company played crucial roles in our product, because they are actually the one who make the products physically, since we only develop the software. And as for the paper company, we are using their paper for the menu that we used Our partners would be the cafes and restaurant that uses our product. Because they got benefit from our product which is to help the blind community and also to improve their
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5 productivity when dealing with blind people. On the other hand we also got benefit from them, which is the cafes and restaurant also helps to promote our product. 3.6 Strategy: Focused High Costs Our product will more likely to be focused high costs. Our narrow and focused market only target cafes and restaurant for our buyers, and are looking to benefit the blind people directly, even though other customers may also be benefited but not directly. As for the cost, it will cost us a lot of money to create the software and also buying the printer, and will have to be sold in a quite expensive range. The overall strategy is therefore Focused High Costs 3.7 Value Chain Activity: The most important value chain activity for this business is Technology Development Technology development is the most important value chain activity because our project involves many research on the blind community as well as developing the technology that can be used easily by the business and helpful for the blind community in order to achieve our vision. The technology are used in most phases of our products, including the production (creating the software and connecting it to the printer) and when using the product (Printing the braille menu). The technlogy that we used will not be cheap as it is said on our strategy, however it will still helps us to have impact on the business which is to improve productivity and the customers satisfactions. 3
3 Saha, A. (2011, March 15). Mapping of Porters value chain activities into business functional units. . Retrieved May 24, 2014, from http://www.managementexchange.com/hack/mapping-porter%E2%80%99s-value-chain-activities-business-functional-units
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6 3.8 Business Processes 3.8.1. PRI NTER AND SOFTWARE ORDERING PROCESS It is a process that needs to be done by both the cafes and restaurant and our organizations. This process includes the business ordering the product, and then us sending the printer and also installing our software to the cafes and restaurant. This procecss is really important, because without this process, there are no sides that are being benefitted by it since they dont receive the product and we dont get the income from them.
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7 3.8.2. BRAILLE MENU PRI NTING PROCESS This is another key process for this project. This process involves the actual creation of the final product so that it is ready to give to the blind customers. This process needs to be done when the business (cafes or restaurants) approached by a blind customers. This process is important because its the main objective of the product which is to print the braille menu.
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8 3.9 Functionalities 3.9.1. PRI NTER AND SOFTWARE ORDERING PROCESS Send product to the cafes/restaurant Receive transaction record 3.9.2. BRAI LLE MENU PRI NTING PROCESS Print the braille menu Record how many people used the braille menu 3.10 Systems
3.10. 1. CUSTOMER ANALYSIS SYSTEM This system is used to analyse the data of the customers. For example how many customers have sight loss or blindness. This support the functionality of recording how many people needed the braille menu. The system can also be used for predicting what the numbers on sight loss and blindness will be in the future, so that our organizations can think of a new ideas for the product. 3.10. 2. INVENTORY MANAGEMENT SYSTEM - The inventory management system helps us to keep tracks of the printer stocks in our warehouse. The system will tell us when the stock is low so that we have to buy the printers. This system will also keep track for every single printer coming in or going out to a cafes or a restaurants. The system supports sending products to cafes and restaurants function. 3.10. 3. ORDER PROCESSI NG SYSTEM The order processing system will record every order and the transaction made for the printer. The system will for every order from the cafes and restaurants or our order to the printer company, this also includes the money transaction so that we could give the data to the accounting department. This will support every aspects in the printer and software ordering process.
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9 3.11. Summary Table: Value Chain to Systems
Value Chain Activity Processes Functionalities Specific Information System(s) Broad Information System(s)
Technology development 1. Printer and software ordering process 1. Send the product to cafes and restaurant
2. Receive transaction record Inventory management system
Order processing system Transaction Processing system
Enterprise Resource Planning system 2. Braille menu printing process 1. Print the braille menu
2. Record how many people used the braille menu Customer analysis system
Order processing system Transaction processing system
Customer relationship management system
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10 CONCLUSION As for the conclusion, our product is simply a software that will print a menu in braille (universal language for blind people) when connected to a special printer that our organizations bought from the printer company. The main impact or value that our products offers/delivers to the business (cafes and restaurants) is to improve their productivity while dealing with people that has major sight loss or blindness.
REFERENCES
In text references Statistics on sight loss. (n.d.). The Blind Foundation. Retrieved May 22, 2014, from http://blindfoundation.org.nz/learn/blindness/statistics-on-sight-loss Lack of Braille literacy hurting the blind, group says. (2009, March 26). U-T San Diego. Retrieved May 24, 2014, from http://web.utsandiego.com/news/2009/Mar/26/1n26braille013532-lack-braille- literacy-hurting-bl/ Saha, A. (2011, March 15). Mapping of Porters value chain activities into business functional units. . Retrieved May 24, 2014, from http://www.managementexchange.com/hack/mapping-porter%E2%80%99s-value- chain-activities-business-functional-units Research references Smith, A. (2006, November 7). Charity denounces lack of Braille books in schools.theguardian.com. Retrieved May 24, 2014, from http://www.theguardian.com/education/2006/nov/07/schools.uk Englert, A. (n.d.). Handicap accessibility is needed on campus. - The Georgetonian Georgetown College. Retrieved May 24, 2014, from http://www.georgetowncollege.edu/georgetonian/2012/10/handicap-accessibility- is-needed-on-campus/ NZ Herald: New Zealand's Latest News, Business, Sport, Weather, Travel, Technology, Entertainment, Politics, Finance, Health, Environment and Science. (2014, May 21). The New Zealand Herald. Retrieved May 24, 2014, from http://www.nzherald.co.nz/lifestyle/news/article.cfm?c_id=6&objectid=11258778
S.110 Business Systems: Deliverable 2: Business Section 2014 Name Marthalena Heather Netid Group Number: Website Link: Tutorial Details Tutor: Day: Time: Time Spent On Assignment: Word Count: 1641