Name Wendy Shen NetID Wshe927 Group Number: 431 Website Link: http://infosys110group431.blogspot.co.nz/ Tutorial Details Tutor: Day: Time: Johnnie Shubert Wednesday 12pm Time Spent on Assignment: 23 hours Word Count: 1612
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2 APPOINTMENT US INTRODUCTION The issue is the inconvenience and burdens for medical institutions as a result of the public forgetting about scheduled doctor appointments. According to DailyMail, 1 in 10 people miss their appointments, a significant number is caused by memory loss. From 2008-2011, an increase of 18% was seen and by 2026, this number is estimated to further rise - Ministry of Heath. There is also the likelihood of other events occuring at the same time for the patient making it an issue to attend. The solution we propose is to provide patients with an application that assists them with appointment scheduling, making it more accessible to manage their satisfied times with their health care at anytime, anywhere; including reminders and medical records. 3. BUSINESS SECTION 3.1 Vision To ease the unfavorable repercussions of patients missing their doctor appointments and facilitating the health care experience. 3.2 Industry Analysis: Medical/health care app industry. The industry we are operating in is the medical/healthcare app industry. Force: High/Low: Justification: Buyer power: Low Buyers power is low as there are only a couple of apps to schedule appointments and receive reminders such as AppointmentPlus. Supplier power: High Supplier power is high because there arent many medical apps available that provide what our app does of showing availability times and receiving
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3 reminders of appointments. Threat of new entrants: High Barriers to entry is low as it does not require much resources or knowledge in this particular field to create another alternative. In order to enter the industry, a large amount of capital is not needed - Quora. Dilworth, Dianna (2012). Therefore, it is easy for new competitors to enter. Threat of substitutes: High There are a few substitute alternatives that can replace this app such as setting alarms, calling and some other apps - Kony Healthcare (2014). However, theyre not as efficient and easy as a mobile application where you can connect with your doctor anywhere, anytime. Rivalry among existing competitors: High Competition is competitive as there are other options available to schedule appointments or set reminders in the market so, our app is not the only choice given Divurgent. Konschak Colin (2011). Overall attractiveness of the industry: The medical app industry is a competitive market and require businesses to differentiate their products. Buyer power is high because there are other alternatives to choose from, making supplier power low as there are other supplier. However, the threat of new entrants is high because there aint many requirements you must meet before you can enter. Overall, the attractiveness of the industry is relatively high. 3.3 Customers and Thei r Needs The target group of customers are New Zealanders(16+), but in particularly, people who suffer from memory loss and are regular patients. In reference to brain and memory foundation (2014), an effective solution to avoid missing appointments is back up the appointment with physical reminders and this is where a mobile application comes in.
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4 Customers need an accessible app that allows them to plan consultations which suit them so that it doesnt clash with other events and need to receive constant reminders of appointment times. 3.4 The Product This application is a tool available on mobiles to help patients reduce the inconveniences of missing appointments and make the scheduling process easier. By introducting this, not only are doctors more alerted of when they should expect their patients, but patients are given constant reminders of appointment times through notifications so they do not miss it; significantly helping those with memory loss. Customers are also provided with the doctors daily schedule showing their availability so they can choose times that best suit them and dont clash with other events, making it more convenient for our customers. Our application will be serviced to customers through a smart phones App store as a huge proportion of the population have this and only requires downloading. 3.5 Suppliers and Partners Our potential suppliers would be designer software agents (Programming, designing the concepts) and artwork designers (planning layout). These suppliers are required inorder for our business to create the app and make sure it will provide the needs of our customers and ensure it has accurate security so that medical information is not shared or mis-used. Potential partners of this mobile app is Google PlayStore and Apple AppStore. These are places we may distributre the app and coorporate with to advance our product and cater to the public. For example, patients can access the Apple App Store on mobiles to download the product. 3.6 Strategy: Cost leadership For our application, the strategy is Cost leadership. This is because the competitive scope for our app focuses on a broad market and is a low cost. The reason the app targets the broad market is because it is aimed at all New Zealanders (16+) but in particularly, those suffering from memory loss who have medical appointments and regular patients. It has a low cost
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5 strategy meaning it has a relatively low price to stimulate demand so that everyone is able to benefit from it and is affordable. 3.7 Value Chain Activity: Making the product The value chain that our business focuses on is making the product. This is because it is the most value put into our product and the most value captured by our app. The value that is invested into the production of our app will be used to achieve our vision of easing the unfavorable reprecussions of patients missing their appointments and faciliating the health care experience by making it easier to connect with your healthcare. Our product focuses on the low cost strategy because our high quality product targets everyone especially those that have memory loss and are frequent patients in the industry. 3.8 Business Processes 3.8.1. PRODUCTION PROCESS The production process is a key business process for the medical/healthcare app industry and the steps below underlines the creation, assembling and the distribution of our application. It is important to our organisation because it is the processes that must be worked through to develop the most value for the customer. It allows us to create the app and ensures that its features are efficient, helping our organisation to supply customers with our product and achieve our vision of facilitating with the healthcare experience. The process also walks through the different stages required to make sure the deficiency level of the product is minimised and is achieving what its supposed to.
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6 Plan the product Start Design the product Test the product Defective Finalize the product Make an agreement with the distributors Disagree Agree Distribute the product to the app stores End
3.8.2. UPDATING PROCESS This Updating Process is a relevant process as it will improve the efficiency of the app and ensure it runs smoothly. The steps outlined in the process below will also add value to the customer by upgrading the app and making changes to adjust the publics needs by evaluating their feedback so that their satisfaction levels are met. By achieving this through planning, redesigning and finalizing the app again, our organisation will benefit as our goals and vision would have been achieved of assisting with the healthcare experience. If the app succeeds and is working at its maximum potential, our organisation would likely see growth in our industry as more customers will be attracted.
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START Updates required Re-plan features and functionalities that need to be updated Re-design the changes needed Does not achieve the level of efficiency Achieves level of efficiency Update application on app stores No updates needed End Identify feedback and responses Test the product
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8 3.9 Functionalities 3.9.1. PRODUCTION PROCESS To ensure the features of the application work To present an overview of our product 3.9.2. UPDATING PROCESS To identify any adjustment or requirements requested by the customer To test the efficiency of our application 3.10 Systems
3.10. 1. PRODUCT PLANNI NG SYSTEM This system is used to support our key functionalities and processes by assisting us to plan an innovative product that provides our customers with their needs. It is essential to plan as we must prepare a sequence of action steps to achieve our goal and make sure we are both efficient and effective and is making progress to fulfilling our vision. 3.10. 2. PRODUCT DESI GNING SYSTEM This system is used to support our businesses production system as well as our key functionalities as it helps create an admirable application which holds great value that will satisfy our customers of facilitating with the healthcare experience. It also assists our organisation with making informed decisions by ensuring it is effective and is actually what our consumers require and their wishes are fulfilled. 3.10. 3. CUSTOMER FEEDBACK CHECKING SYSTEM This system is used to manage an organisations interaction with current and future customers. It is used to support the functionality of updating process by checking feedback from our customers on any specific modifications they request. This ensures that customer satisfaction is high and they are content with the product ensuring us that we are providing the best quality app to assist with their healthcare experience.
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3.11. Summary Table: Value Chain to Systems
Value Chain Activity Processes Functionalities Specific Information System(s) Broad Information System(s)
Make the product 1. Production Process
1. To ensure the features of the application work 2. To present an overview of our product 1. Product designing system 2. Product planning system 1. Decision support system 2. Supply chain management system
2. Updating Process
1. To identify any adjustment or requirements requested by the customer 2. To test the efficiency of our application 1. Feedback checking system 2. Product planning system 1. Customer relationship management system 2. Supply chain management system
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10 CONCLUSION In conclusion, it is apparent that the use of Information Systems with this application can generate great value to our customer by assisting with the process to make it efficient. Because our issue is the public forgetting doctor appointments or having clashes as there are other events on, our organisation has designed a mobile app to assist with this by sending frequent reminders and showing your doctors available times for you to schedule your own consultation to improve both conveniency and efficiency. REFERENCES
1. Dilworth, Dianna. (2012). How much does it cost to make an Android App? Retrieved from http://www.mediabistro.com/appnewser/how-much-does-it-cost-to-make-an- android-app_b22641 2. Lamont, Allison and Eadiemed, Gillian. (2014). How to remember appointments. Retrieved from http://brainandmemoryfoundation.org/remember-appointments/ 3. Manning, Julia. (2012). Patients missing appointment maybe they never needed them? Retrieved from http://www.dailymail.co.uk/debate/article-2195168/Patients- missing-appointments--maybe-needed-them.html#ixzz2xtAuwSy6 4. Kony Healthcare. (2014). Healthcare Applications. Retrieved from http://www.kony.com/products/apps/healthcare 5. Konschak, Colin & Davaloor, Ram. (2011). Mobile Applications in Healthcare. Introduction, 1-3. http://divurgent.com/images/mHealthcare.pdf
S.110 Business Systems: Deliverable 2: Business Section 2014 Name Marthalena Heather Netid Group Number: Website Link: Tutorial Details Tutor: Day: Time: Time Spent On Assignment: Word Count: 1641