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INFOSYS.110 BUSINESS SYSTEMS:


DELIVERABLE 2: BUSINESS SECTION
2014

Name Changyu Park
NetID cpar837
Group Number: 107
Website Link: http://infosys1102014fcgroup107.blogspot.co.nz/
Tutorial Details
Tutor: Day: Time:
Nicholl Tuesday 11am
Time Spent on
Assignment:
27 hours Word Count: 1569

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WATER MANAGEMENT SYSTEM
INTRODUCTION
Did you know that water wasting could lead our lives to miserable consequences? According
to reasearch published by the magazine Nature in September 2010. We are lucky enough to
be part of the remaining 20%. However, this common belief which people thinks water is
plentiful in New Zealand is reallly wrong. The drought in 1994 and 2013 clearly showing that
this peaceful life will not always be the same. Also the rise of population would be one of
the signicant problem. According to the information from Statistics New Zealand, 4,242,048
people currently living in New Zealand on March 5
th
2013 which is 214,101 more than 2006.
Furthermore, Aucklands population has risen to almost double the national average over
the last 5 years with a trend of an 8% increase. This means that water usage will also
increase. Compare to those enormous population, water will be lack and finally, limited
water will lead us to miserable consequeces of water shortage. Thus I have created a water
management system which will uses technology to provide information systems by
displaying user trends through features of a display panel. This panel is installed onto the
bathroom wall. Firstly system will measure the data then analysed and refined into relevant
information by our system to allow users to evaluate their water usage and estimate their
bill. The device is also features a timer which allows users to determine their own
appropriate shower length. This will be useful for those people who cannot manage their
shower time wisely and also for a better society.
3. BUSINESS SECTION
3.1 Vision
To be the most efficient water panel that will ultimately save each households water supply.
3.2 Industry Analysis: Watercare Industry
Industry: Watercare Industry.

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Force: High/Low: Justification:
Buyer power: High Buyer power is high since there are many
competitors. Buyer have many choices of whom
to buy. Since there is many choices for customers,
attrativeness of water management system will
be low. (Watercare NZ, 2013)
Supplier power: low Supplier power is low since buyers have many
choices of whom to buy from. Since there are
many choices for customers, attractiveness of
water management system will be low.
(Watercare NZ, 2013)
Threat of new entrants: High There is high barriers to entry since there is high
set up costs and there will be a less pressure for
new competitors to compete in which mean
there would lots of threat therefore threat of new
entrants is high. (Watercare NZ, 2012)
Threat of substitutes: High There are many alternatives to a product or
service such as water pebble, water memter
system, low flow shower head and so on.
Therefore threat of subsititutes will be high.
(Water pebble, 2010)
Rivalry among existing
competitors:
High Rivalry among existing competitors will be high
since competition is not complacement. If there
are many competitors, this attrativeness of the
industry will be high. Watercare NZ, 2013)

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Overall attractiveness of the industry: Overall, attrativeness of the industry will still be low
because there are many suppliers and high barriers to entry. 4 out of 5 from Porters forces
indicates that the industry is not really attrative.
3.3 Customers and Thei r Needs
This water management system is targeting all these people who expects to save money,
time from wasting water especially when people taking shower. If we think of purpose of
this system, we can see it would be satisfying customer needs. Since this system allows
people to time their showers, so they dont waste any more time then you need. It allows
houses to check how much water they are using on a monthly basis and to accurately
budget their water and stop customer from wasting water and therefore saves money and
time.
3.4 The Product and Service
Our system provides information to raise awareness and educate individuals in households
about how much water is bein consumed. This can lead to positive changes in human
behaviour. It also implements a timer that makes consumers more conscientious about their
time in the shower and infulences them effectively cut down their shower time enabling
them to time manage. This system would satisfying customers need and will eventually
make them understand the importance of time and the time they actually needed to take a
shower.
3.5 Suppliers and Partners
To make this water management system, we will be working with two partners and two
suppliers. Two suppliers would be Microsoft and Samsung. Microsoft would supply software
inside which will analyse the information of water usage and send it to the home pc by via
wifi. Samsung would supply the components require to produce a panel.
Our two parters would be Ministry of Environment and Minishtry of Health. They know that
if the trend of wasting water continues, miserable consequence of drought will come soon.
This is big problem for Ministry of environment and health since Drought have terrible effect

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environment and health. They will help Water Management system to become a popular
device by advertising so they would able to solve all these issues.
3.6 Strategy: Cost Leadership
Our water management system allows two functions of timer and estimating water bills for
the next month. Therefore to make this kind of device will have to have a high cost strategy.
Our competitive scope is broad market since we are targeting worldwide household. This is
because water shortage problem is not only applied on our country. Water management
system is necessary for people around the world. Therefore the overall strategy is Cost
Leadership
3.7 Value Chain Activity: Service after the sal e
The most important value chain activity for this business in support value activities section is
Human resource management because Human resource management is the management
of an organisations workforce and our water management system panel is made by
employees.
The most important value chain activity for this business in primary value activities is Service
after the sale. I am sure this is one of the important value chain activity because this water
management system is an ongoing system. Therefore our industry have to focus on how a
customers satisfying to increase customers. In this case, the service given to the customers
will constantly give benefits to customers and they will satistfy by the service.
3.8 Business Processes
3.8.1. SERVI CE CARE PROCESS
The service care process is an important process as it fits on the value chain activity, Service
after the sale. This process is when a customer has purchased the device; customers get a
yearly maintenance on their product from customer support. If the device is broken
technician support team comes in and repairs.

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Start
Within One Year
Broken
Yes
User asked how bad
is the device?
No End
Send technicians
Repair
Decision
Support
System
Customer Support
Technician Support



3.8.2. EVALUATION PROCESS
The most important business process for our water management system is evaluation
process. This process is important because it receives customer feedback for the future
vision and therefore water management system will have improvement on household.


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User is asked to fill
out online
evaluation on
Monthly basis
User Feedback
Yes
Customer is asked
to summarize the
result they have
experienced with
this device
No
User is sending a
mail with feedback
Technical support
summarize analyze
feedback
Fix problem
End
Customer Support
Technical Support
Decision
Support
System
Start



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3.9 Functionalities
3.9.1. SERVI CE CARE PROCESS
Visit the household after a year for the check up
Technicians repair the device at no cost
3.9.2. EVALUATION PROCESS
Customer Service receives feed back from customers
Technical Support analyze their strength and weakness from feed back
3.10 Systems

3.10. 1. SERVICE CARE SYSTEM This system is using decision suppport system (DSS) as it is
using information received from customers to make our decision on whether the device
needs a repair or a another service, and transfer it to the technicians.
3.10. 2. EVALUATI ON SYSTEM This system is using transaction processing system (TPS) as it
is using captured information from customers feed back received by the customer service.
We can work out what areas we need improvement on by using these captured
information.
3.10. 3. TECHNI CIANS REPAIR SYSTEM technicians repair system is using decision support
system because technicuans need to make the correct decision on whether the device
actually needs a reapir. Since the repair is at no cost, technicians must make a promising
decision.

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3.11. Summary Table: Value Chain to Systems

Value Chain
Activity
Processes Functionalities Specific Information
System(s)
Broad Information
System(s)

Service
after the
sale
1. Service Care
Process
1. Visit the household after a year for check up
2. Technicians repair the device at no cost
Service care system


Technicians repair system

Decision Support System
2. Evaluation
Process
1. Customer Service receives feed back from
customers
2. Technical Support analyze their strength and
weakness from feed back
Evaluation system


Technicians repair system

Transaction Processing
system

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CONCLUSION
The Water Management System which is designed to be the most efficient water panel that
will ultimately save each households water supply. I am sure by using this device we are
able to stop wasting water and use water wisely. I believe that by using this device, people
will start to realise the importance of water and how efficiently water can be used. Again, I
am sure that The Water Management System would be perfect device that our society
really need for our future.
REFERENCES

Water Care New Zealand. (n.d.) Water Management Document Plan 2013-2016. Retrieved
from
http://www.watercare.co.nz/SiteCollectionDocuments/AllPDFs/PDFs%20v2%20111010/Auck
land%20Demand%20Management%20Plan%202013-2016.pdf

Water Peddle. (n.d.). Water Pebble Your Little Water Saver. Retrieved from
http://www.waterpebble.com/

Statistics New Zealand. (n.d). New Zealands Growing Population. Retrieved from
http://www.stats.govt.nz/browse_for_stats/snapshots-of-nz/yearbook/people/population/7-
million.aspx

Form NZ. (2008). Water Conservation. Retrieved from
http://www.formnz.co.nz/water_conservation

Water Care New Zealand. (n.d.) Watercare Services Limited Asset Management Plan 2012-
2022. Retrieved from
https://www.watercare.co.nz/SiteCollectionDocuments/AllPDFs/Publications/AMP_Dec_201
1.pdf