Table of contents:

Title Page No.

Introduction 1
Organization information and the system 2
Activities & obectives !
Tas"s That Are #one $y the %ystem for the Organization &
#atabase 'sed $y the %ystem (
)entralized*#ecentralized Processing (
+,ui-ment .ist /0ard1are and %oft1are2 13
#atabase #esign 14
#evelo-ment of the #atabase %ystem 1&
Performance of the %ystem 1&
)a-ital investment and revenue 15
%uggestions6 recommendations and future -ros-ective 21
7eferences 22
INT7O#')TION8
Bangladesh Road Transport Authority (BRTA) is a regulatory body established to control,
manage and ensure discipline in the road transport sector and road safety related areas in
Bangladesh. It is an authority under the Ministry of Communication for carrying out the
purposes mentioned in the Motor ehicle !rdinance, "#$%. Chief e&ecuti'e of the authority
is the Chairman (ho e&ercises such po(er and performs the related functions according to
the appro'ed rules (hich are assigned by the )o'ernment from time to time.
BRTA is the top )o'ernment !rgani*ation under the Ministry of Communication in the road
transport sector (ho is authori*ed for pro'iding ser'ices such as, Registration of Motor
ehicles, Issuance of fitness certificate of motor 'ehicles, Issuance of Motor +ri'ing
,icense, Registration of Motor +ri'ing Training -chools, Inspection of Motor ehicles
in'ol'ed in road accidents, Inspection of )o'ernment ehicles for Repair and etc. BRTA
ta.es different actions and measures to promote road safety and it also coordinates road
safety acti'ities carried out by different agencies and organi*ations.
O79ANI:ATION IN;O7<ATION AN# T0+ %=%T+<8
/
Bangladesh Road Transport Authority (BRTA) (as established under section /A of Motor
ehicle !rdinance "#$%, (Amendment0"#$1) ide -R! 2o0%3%4,a(4$14MRT4"50
14$6(part), and dated /34"/4$1 and has been functioning since 7anuary "#$$. BRTA is a
regulatory body to control manages and ensures discipline in the road transport sector and
road safety related areas in Bangladesh. It is an authority under the Ministry of
Communication for carrying out the purposes mentioned in the Motor ehicle !rdinance,
"#$%. The Chairman is the chief e&ecuti'e of the authority. 8e e&ercises such po(er and
performs such function as prescribed by rules and assigned by the go'ernment from time to
time.
As per re'ised organogram total number of circle is 9/ (:1 +istrict Circle ; : Metro Circle).
At present :1 circles are (or.ing (here 9" A+ (5ngg.) is posted as head of the office. Rests
%
of the sanctioned circles are administered from nearby circles (:1 circles). According to
re'ised organogram the number of sanctioned office staff is $": out of (hich 61# are
(or.ing presently < acant =ost %%9. The remaining post is in the process of recruitment.
Circle offices of BRTA are headed by Assistant +irector (5ngg.) and the di'isional offices by
+eputy +irector (5ngg.).
-ince BRTA is in'ol'ed in different functions and operations in road transport sector, it has
four systems for four main functions and ser'ices>
Bangladesh Road Transport Authority, BRTA Information -ystem and it has four
functions4modulus>
<odulus a > 7egistration %ystem
<odulus b > ;itness 7ene1al %ystem
<odulus c > ?ehicle O1ners %ystem
<odulus d > Accident 7e-ort %ystem
-ystem for collection of motor 'ehicle ta& and fees through online ban.ing.
-mart Card dri'ing license card printing system.
Retro Reflecti'e ehicle Registration of car number (ith R?I+ tag.
In our report (e (ill be discussing only one system (hich is the ma@or system of the
organi*ation that is used for carrying out most of the ma@or functions, the Bangladesh Road
Transport Authority, BRTA Information -ystem.
6
A)TI?ITI+% & O$@+)TI?+%8
In BRTA, There are some sort of acti'ities are done. Bangladesh Road Transport AuthorityAs
ongoing acti'ities are>
Controlling and regulating road transport by e&ecuting motor 'ehicle acts, issuing
route permits and fi&ing rates and fares of buses and truc.s
Conducting regular acti'ities li.e> Issuing dri'ing license, fitness certificates,
registration certificates and +ri'ing InstructorBs license
Registering schools for motoring
!rgani*ing and conducting (or.shop -eminars for deli'ering information
regarding safe dri'ing and traffic regulations
Ma.ing research and de'elopment for de'eloping ideas and methodologies for safe
road transport and traffic system
BRTA system and its functional features (ith its en'ironment>
:
Control
?eedbac.
=rocess
Input !utput
The main ob@ecti'es of BRTA MI- are>
!'erall Management control and super'ision
Assisting the )o'ernment in framing motor 'ehicle la(s, rules, regulation, policy etc.
and implementation of these la(s.
+ealing (ith safety of road user and ta.ing remedial measures for precaution road
accidents.
ehicle Registration.
Issue Route permit.
Issue +ri'ing ,icense (=rofessional, 2on0professional).
Transfer of o(nership of 'ehicles.
Transfer of 'ehicles from one location to another.
ehicle fitness inspection.
Assisting la( enforcement agencies li.e police in sol'ing 'ehicle related crimes.
5arning re'enue for the )o'ernment by (ay of Collecting road ta& and other fees
related to 'ehicles.
9
TA%A% T0AT A7+ #ON+ $= T0+ %=%T+< ;O7 T0+ O79ANI:ATION8
This system helps the organi*ation to carry out mandated ser'ices such as Registration of
Motor ehicles, Issuance of ?itness Certificate of Motor ehicles, Issuance of Motor +ri'ing
license and Inspection of Motor ehicles in'ol'ed in road accidents (ith the four modules as
mentioned abo'e.
<odulus a > 7egistration %ystem
The system helps to generate registration
certificates of ne( cars through computers
along (ith the car number. -oft(are is
already de'eloped for the procedure, and after
the data inputs are gi'en it automatically
generates the registration number and
registration paper in printed form. The inputs
include information such as, input capacity,
o(nerAs name and address, chassis number,
phone number, nationality, date of birth,
engine number and etc. It (as done manually before, but no( the e&istence of this system has
made it more con'enient for the procedure to ta.e place and ser'e its clients more efficiently
and in less time.
1
<odulus b > ;itness 7ene1al %ystem
It is a system (hich is used for chec.ing (hether the cars are fit enough to be dri'en on the
roads or not. It is a yearly procedure, but in case of ne( cars this system is not reCuired for at
least fi'e years. The soft(are of this system is already de'eloped, and after physical
inspection of the cars they chec. (hether it is fit or not. Then for the certificate, the data
inputs are gi'en in the soft(are that e&tracts the information and the particulars from the
database and finally prints the form. 8ence, the information of the 'ehicles (hether they
reCuire more fitness or not can be found in the database. A picture of the form for this
particular tas. is gi'en in the ne&t page, (here the inputs from this form are gi'en and can be
found in the database.
<odulus c > ?ehicles O1ner <odule
$
This system reCuires information of the o(ner of the motor 'ehicle, it is part of the
registration system from module a, (here it is connected to the form that is used for the
registration in module a. it is in section / (here they mentioned that the information are to be
filled in by the o(ner as it represents the o(ner information section. It includes name, date
of birth, address, phone number, nationality and fe( others. The data inputs are gi'en and
updated in the database (here it can be 'ie(ed if reCuired.
<odulus d > Accident 7e-ort %ystem
To pro'ide information on the accidents that ta.e place, including carAs registration number,
place and time of accident, cause and nature, name of the o(ner and all other particulars can
be found in the database. Dnfortunately the system has not been acti'e online from the time it
(as built, but the soft(are has been de'eloped in a manner that after it is acti'ated online the
information of the accidents (cause, day, time, nature and etc, as mentioned earlier) (ill
automatically be generated and can be found in the database and system. 8o(e'er, currently
BRTA and =olice ha'e been (or.ing together internally and manually on its database but it
has not been published online.
#
#ATA$A%+ '%+# $= T0+ %=%T+<8
Bangladesh Road Transport Authority (BRTA) (as using !RAC,5 #I (hich is a system that
stores data logically in the form of table spaces and physically in the form of data files. It (as
con'erted to !racle "3) database and it has been informed that they are loo.ing for(ard to
upgrade it to !racle "") (ithin a month.
)+NT7A.I:+#*#+)+NT7A.I:+# P7O)+%%IN98
B
In the past the system follo(ed decentrali*ed processing, but it caused problems such as,
duplication of data (registration number and license, etc,) for (hich the process (as
con'erted into a centrali*ed process. ?or e&ample, a car stolen in +ha.a sent to Ra@shahi
could get its registration number duplicated there, or a manAs license cancelled in +ha.a
could get a duplicate license in other districts li.e -ylhet or Chittagong. Therefore the (hole
process has been con'erted into a centrali*ed process.
They ha'e been able to ha'e an established centrali*ed processing through the Central +ata
Centre, (hich is connected to 96 districts through =2 (irtual =ri'ate 2et(or.) or through
intranet ting (Intranet) among the 96 offices of BRTA. The daily acti'ities that is occurring in
BRTA is getting updated in the database, hence they are automatically generated. The
a'ailability of Real0Time !nline Ban.ing enables the officers (ho are (or.ing on the
(ebsites inside the BRTA building (ith their indi'idual authori*ed pass(ords to get
notifications immediately after a data input is gi'en for an acti'ity. The con'ersion into
centrali*ed processing turned out to be 'ery beneficial for the company.
"3
+C'IP<+NT .I%T /0A7#DA7+ AN# %O;TDA7+28
items -pec Cuantity
")data center ser'er
0+B ser'er ,inu& /
0application ser'er
(BRTA0I- and 5&ecuti'e information
system)
,inu& /
0(eb4Eas ser'er ,inu& /
0mail ser'er ,inu& "
0-M- ser'er ,inu& "
Bac.up ser'er ,inu& "
2M-4-M- ser'er ,inu& "
/)+ata Center -torage +e'ices
0-A2 storage :TB "
02A- storage "3TB "
0Bac.up ser'ice Dltrium : dri'e "
0-A2 -(itch
6)bps ?iber channel port
"9e
"
%)+ata Center 2et(or. +e'ices
0router /
0bac. born s(itch /6port "
0,% -(itch /6port "
0,/ s(itch /6port /
0,6 -(itch -er'e load Balancing "
0DTM(?ire(all4I=-) "
0DTM(fire(all4=-) "
6)+ata Center ?acilities
0=C I:0%6:3(%.")h*)(indo(s1 /3
0D=- for =C 9:3A,off0,ine /3
0Multifunction(=rint, scan, copy, fa&)
,aser Multifunction
(monochro)
In@ect Multifunction(color)
"
"
0D=-(=arallel !peration) %3FA,on0line /
0?ire fighting ?acility )A- =AFA)5 "
0Thermo0hygrostat :RT dual /
0=o(er )enerator "33FA4$3FE "
0-ecurity system Access Control ; CCT "
0Beam =ro@ector 6333Ansi,"33G-creen "
0-er'er rac. "#G6/DFM /
0-torage rac. "#G,6/D "
""
02et(or. Rac. "#G8>"$33mm "
0interior Eor. for data center $:mH "
:)Commercial -oft(are
0Bac.up soft(are
0EA- system -4E license "
0Eeb system -4( ?or de'eloper /
0reporting tool "
0mail -4E "
02M-4-M- -4E "
0+BM- oracle %
0clustering -4( /
/.Remote +ata Bac.up !ffice
")Remote +ata bac.up system facilities
0Router "
0DTM(?ire(all 4 pn) "
0,%-(itch /6port "
0+B ser'er(+A- $TB) ,inu& "
0D=- for ser'er %FA,!n0line /
0ser'er rac. "
0-ecurity system Access control ; CCT "
0Air Condition %3mH "
0interior (or. for Bac.up office "3mH "
%.-4E +e'elopment
")-4( de'elopment
0e&ecuti'e information system "
0(eb =ortal system "
0-M- system "
"/
IN;O7<ATION ON #ATA$A%+ #+%I9N8
Dnfortunately the BRTA officers (hom (e inter'ie(ed could not pro'ide us much
information on the database design due to confidential issues. The only information they
pro'ided us is that the design of the database is based on !RAC,5 bac. end and the front
end is 7AA. 8o(e'er, they (ere .ind enough to pro'ide some screen shots of the
information system that forms the database of the organi*ation.
I
"%
Abo'e is the screen shot of the 'ehicle and dri'ersA information system, (here all the
information that forms the database is pro'ided. After the registration of a 'ehicle, these are
the information that is entered into the database.
8ere is the screen shot of dri'ersA database information system, it is the initial information
that is found in the system of the dri'ersA license, and the database is formed using these
information. It is the first sheet of database formation. It helps I- in 'ie(ing the different
information such as the test dates, test results and others.
"6
After passing the test, there (ill be a final stage (here the dri'er is issued (ith dri'ersA
license and for that, they need to fill in the follo(ing information into the system for updating
the database.
8ere is a screenshot of the information sheet>
":
#+?+P.O<+NT O; T0+ #ATA$A%+ %=%T+<8
5&ternal outsource has de'eloped the system. C2- limited, Tiger IT ltd, BM?T ltd are
in'ol'ed in all the four systems. Before using the system, the BRTAAs system (as operated
manually. But after de'eloping the system, no( it is called database system. -o BRTA is no(
using database system. After using database system, hand(ritten data are no( being
con'erted into printed report format. This system helps to efficiently deli'er the ser'ices to
their clients and Cuic.er process.
P+7;O7<AN)+ O; T0+ %=%T+<8 $+;O7+ AN# A;T+78
The performance of the database system is 'ery efficient. After de'eloping database system,
the company is no( 'ery fle&ible (hen it comes to deli'ering their performance and ser'ices.
The companyAs (or.ing speed has increased after using the database system. Before using
this system, the company (as using hand(ritten data performance, the (hole process (as
done manually (hich too. a lot of time and (as not stable as (ell. It too. a lot of time for the
staff and officers to find a data manuallyJ sometimes they couldnAt e'en find the reCuired data
for (hich they had to come up (ith Cuic. solutions to help their (or. (hich (as a huge
hassle. But no( it has been changed into printed format through computers and due to the
e&istence of the system it is more easier to find the reCuired data in the database and e&tract
"9
any needed information of a client and 'ice 'ersa. =rinted data reports help to deli'er
efficient, Cuic. print, easy to print and more stable ser'ices and performance than the
hand(ritten data reports. 8o(e'er, after installation of the system BRTA faced fe( problems
in getting acCuainted to the system. -ince the officers and staff ne'er used such system
before, they had to be trained and had to (or. hard in getting used to the system.
)APITA. IN?+%T<+NT AN# 7+?+N'+8
Capital Investment:
The capital in'estments of BRTA are set up of data centre, set up all types of reCuired
hard(are generators, manage the space for office or rent a building for office or office
purposes and the returns they get from these in'estments. Manage the ICT eCuipments.
-etting up the data centre is one of the most important in'estments, thatAs because, (ithout
the data centre, the database system (ill not be able to run properly. There (ill be greater
chance of missing data or errors. Then set up all types of reCuired hard(are generators. It is
also a big in'estment. Then office space is a mandatory in'estment. -o there must be a space
for office purposes. To run the system, ICT eCuipments are reCuired. -o managing all the ICT
eCuipments are also a big in'estment.
Revenue Investment:
The system has been de'eloped to enhance efficiency of the (or. they perform, so the clients
get better ser'ices and less harassment. If the (ebsite is interacti'e rather than static, it (ill
help BRTA more since people can collect fitness certificate and other certificates and
information from their homeJ it leads to stronger contribution and moti'ation of goals.
!b'iously the system helps to generate re'enue from each acti'ity as it has become more
"1
con'enient. In case of outsourcing (li.e fe( years bac. they had to outsource for ta& and
fees), it reCuires in'estment from the pri'ate companies to (hom itAs being outsourced to and
no( due to the online ban.ing system the database is automatically generated. =eople can
easily find if thereAs any amount due and many more. The moti'ation and the con'enience of
processing each acti'ity ha'e helped BRTA to generate monetary returns in large scale. The
organi*ation seems to priorities re'enue in'estment more.
The main issues (ith the current system that Bangladesh Road Transport Authority is facing
are in terms of the follo(ing>
Operations:
Bangladesh Road Transport Authority (BRTA) is currently using !RAC,5 #I (hich is a
system that stores data logically in the form of table spaces and physically in the form of data
files. To maintain this operation system, there is little internal manpo(er. They are in
different le'el (ith different position. As there is little manpo(er o'er there, it is Cuite
problematic for them to operate all the system and information as the internal officers are not
familiar (ith computeri*ed system. -o no(adays, they are being outsourced, by hiring
e&ternal programmers and pri'ate companies to operate all their computeri*ed acti'ities. The
system soft(are is operated by outside programmers as they ha'e no internal programmer of
their o(n. !utsourcerAs programmers are not familiar to their traditional paper base system.
-o itAs the biggest problem for internal officers to understand computeri*ed system. BRTA
system administration is under the (ing of the outsource company as (ell. Any problem in
the system or in the case of system crash, the pri'ate companies hired (ill ha'e the
responsibility to come up (ith repairing solutions. They ha'e also hired e&ternal 'endor or
"$
contractors (ho are helping them by gathering information about recording data of bus rent
or minibus, publishing tic.ets, pro'iding transportation information and so on.
Maintenance:
As mentioned abo'e, due to lo( manpo(er the operational functions and maintenance of the
system is done by the hiring of programmer from e&ternal pri'ate companies, li.e the
company, KConnectbdG too. the responsibility of the system and loo.ed after it for three
years. 8o(e'er there are fe( other particulars that the organi*ation BRTA loo.s after, such
as, the Road Traffic Accident database as it has been mentioned earlier. It is one of those
(hich is being maintained and updated by BRTA on the basis of police MAA= (Micro0
Computer Accident Analysis =ac.age) information. BRTA and the Bangladesh =olice ha'e
been (or.ing together to maintain the truthfulness of the database and promoting its
statistical e&actness. !ther maintenance li.e 'ehicle maintenance including patrolling,
mobili*ing, parts e&changing, Cuality maintenance of issued dri'ing license and number
plates are done by internal officers.
Backup:
BRTA is currently using KReco'ery bac.up -ystem or +isaster Reco'ery -ystemG (hich is
located in Mirpur. There is no significant problem (ith bac.up as the data that is generated is
preser'ed as bac. up in the ser'er. They ha'e three ser'ers in The@goan, Mirpur "3 and
,almatia. -o if in any case there is problem in computers or the system crashes, there (ill be
no hamper or none of the data (ill be deleted. Because there is duplication in dataAs in all
three ser'ers. But if all the three ser'er crash, they (ill lose all the data.
"#
Security:
BRTA system security has different le'els including authority le'el, officer le'el, outside
le'el. They are using Intranet in BRTA building and each le'el has different inspector or
officer (ith their indi'idual pass(ord. An inspector can enter the (ebsite (ith its pass(ord
and (or. upon his panel but further procedure can only be done by the higher officers
(generate registration number), people (ith their rightful authority is pro'ided (ith
pass(ords accordingly. It has been happened earlier that one officer has gi'en another officer
his pass(ord for managing any tas.. That officer has stolen and lic.ed the informationAs to
outsource. It is still happening and that is the biggest ris. for them. There are fe( CCT
cameras o'er there chec.ing the faces /641 that are accessing. !ther users li.e outside
contractor or customers are strictly prohibited to enter into their (ebsite for managing any
tas.. -o the problem is 'ery less. But fe( errors may occur in case data entry is done
manually. The layout of the ,A2 at BRTA>
/3
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Currently the security system of BRTA is e&tremely tight, for (hich they ha'e their o(n
pass(ords and user Ids to access into the (eb, more importantly not e'erybody can ha'e
access to e'erything they (ish for. 5ach and e'ery officer from different panels can 'ie( up
to the point (here they are authori*ed to. The real online information are not a'ailable on the
internet for common people to see. It can only be 'ie(ed by the BRTA officers inside the
building through their intranet. It cannot be 'ie(ed by us through our broadband connections
or modems. Currently the information a'ailable for outside common people are in static
manner, if the (ebsite (as more interacti'e then people could ha'e gotten different
information about procedures and instructions from their home. They didnAt ha'e to tra'el all
the (ay to BRTA office to get the registration or other acti'ities done or to obtain
information about a particular issue.
Another issue, as mentioned abo'e that the system (as not used before by the staff (hen it
(as initially installed, it reCuired training and hard (or. to get the staff acCuainted to this
system and as (e ha'e 'isited their office and there (ere fe( staff (ho (ere a part of the
maintenance of this system could not pro'ide much information or ans(er many Cuestions
that e&plains that still they are not s.illed enough to be (or.ing around such system. -uch
issues usually lead to interaction failure. 8ence, more s.illed staff is reCuired to be around
the system that can pro'ide information and get (or. done (hen needed (ithout any
assistance.
/"
7+;+7+N)+%8
Mr. Md. Masudur Rahman
Assistant Maintenance engineer, BRTA.
BRTA Eeb -ite>
http>44(((.brta.go'.bd4
//