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1. Background
Public transportation refers to motorized transport system such as taxis, buses, and
trains that could be used by people in specific area with specific amount of fares.
Supervised by the government mostly, it is for the convenient of the citizen and highly
used by people in their daily life to go to work and so on. But what is the effect to the
students, does it be the best option and convenient. Through this research we as group
have decided to do a survey and take the Semester 3 students of the Faculty of
Information Management as in Puncak Perdana as our respondent. From this, below is
the result of this research.

1.1 Objective
1. To study the advantages of using public transportation among
students
2. To study the issue that related to the public transportation among
the student
3. The determine the factor that cause students using or not using the
public transportation
4. To determine the option of transportation used by the students.

1.2 Statement of the Problem
Public transportation among students is a common problem within
university. Based on our research, it also happen in Universiti Teknologi
Mara (UiTM) Puncak Perdana.



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2. Purpose
This study seeks to find out the advantages of using the public transportation among
semester 3 students of Faculty of Information at Uitm Puncak Perdana. The outcome of
this study will be use to provide the recommendation to improve the services of public
transportation in our country.

3. Scope
The research is mainly focused about the usage of public transportation among student
in Universiti Teknologi Mara (UiTM), the survey will done among the semester three
from Faculty of Information Management in semester 2013/ 2014.

4. Methodology

4.1 Introduction
To find out the awareness of this issue, survey data were obtained from Part 3 student
of Faculty of Information Management. It is collected through questionnaire.
4.2 Research Instrument
This study used both quantitative and qualitative research methodology. For our
research, the data collected were through questionnaire, a set of questionnaire
containing 16 questions which is divided into 4 sections. The instruments used to
obtaining their opinions were Open Ended, Close Ended, Yes/No question and Ranking
question. We distributed the questionnaire to the students by ourselves and collected by
ourselves. The qualitative data for the research come from readings of newspaper and
internet sources of various clustered website.


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4.3 Supporting Instrument
To analyze the data, a total of certain variables and software is used; data were analyze
by using Microsoft Excel. Results were presented through frequency counts and other
descriptive statistics.

5. Findings
Section A
We did questionnaire to find out the result of students in using public transportation.
What are their opinions and is it the public transport is the safest transport. We asked
the male and female student at age 18 until 25. This questionnaire help use to obtained
the information about the public transports. So, we also created various questions for
them to answer.



Figure 1 the gender of respondents among students.
40%
60%
The gender of respondents
Male Female

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We asked more female students than male students because female students used the
public transportation more than male students. As shown in the pie chart, the
percentage of female student is 60% than male that is 40%. The percentage is totally
difference about 20%.




Figure 2 the course of the students
Majority of students that filled out our questionnaire from course IM245 and IM246, the
both course percentage is the 35%. That means we have more results of the course
IM245 and IM246. The second higher of percentage is 20% of IM244 students and the
lower percentage of students is IM244 with 10%.


20%
35%
35%
10%
The course of the respondents
IM244 IM245 IM246 IM247

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Figure 3 the age of the students
On our result, the higher age of the student participant is 21-25. Majority the students in
this university is in the age of 21- 25 but only certain student that has age below than 21
years old. This will show what kind of public transport that they prefer to used.










12%
88%
Age of the students
18-20 21-25

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Section B
Question 4

Figure 4
Majority of the student use public transport as their main transport as shown in figure 4.
Figure 4 show that the students had ever used the public transport. 72.5% respondent
filled out the questionnaire by ticking yes is ever using the public transportation.
Meanwhile, 27.5% respondents never used the public transportation.








0
10
20
30
40
50
60
70
80
Yes No
Do you ever use public transportation?
Do you ever use public
transportation?

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Question 5

Figure 5
This question is about to know whether the public transport is convenient to students.
As we can see that most of students think that public transport is convenient. There are
over 25 students of 40 participants that think public transport is convenient and less
than 15 students of 40 participants think that public transport is not convenient. So, the
students still need public transport to go to anywhere. So, the percent for the answer by
ticking yes is 65% and for the answer by ticking no is 35%.







0
10
20
30
40
50
60
70
Yes No
Do you find the public transportation is
convenient?
Do you find the public
transportation is convenient?

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Question 6

Figure 6
The pie chart show the percentage of the student that use from various public
transports. 50% of students seem regularly use the public transport. So, the public
transports still become the main transport to the students. 35% of students are seldom
using the public transport and 15% of students never use public transports may
because they have their own transport.
It is clear that the increment in public transport usage statistics is highly depends on
users readiness to make public transportations as premier mode of transportation.
Even though a country's public transportation system is great, however if people are not
ready to 'support' the public transport, the situation will remain unchanged (Dzuhailmi
Dahalanet al, 2013).
From this statement, we can say that the user determine whether or not to use public
transportation. From our questionnaire, we can say that 35 per cent were regular user of
public transportation, which mean they accepted the support the public transportation.


35%
50%
15%
How often do you use public
transportation?
Regularly Seldom Never

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Question 7

Figure 7
As shown in the graph, the question that we asked is do you feel safe using public
transport service? is the one of question in questionnaire we distribute. The result of
the question as you can see in the graph. The result of the question is same
percentage. 20 of 40 students said that the public transports are safe and 20 of 40
students said that the public transports are not safe. So, there are no differences of
between the answer given by the respondents. The percentage for both answers is
50%.






0
10
20
30
40
50
60
Yes No
Do you feel safe using the public transport
service?
Do you feel safe using the
public transport service?

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Question 8

Figure 8
The graph shows the satisfaction with the facilities provided by the public transportation
that the students use. Mostly, the student does not satisfy with the facilities provided by
the public transportation. As you can see in the graph the students do not satisfied is
55% and 45% is satisfied with the facilities provided by the public transportation. The
difference percent is 10%. Some of the students is satisfied because of the public
transport is the main transport for them. Some of the student does not satisfy because
public transportation does not serve a better service and the price is high.
It is the responsibility of most organizations in the public sector to allocate, monitor and
evaluate their annual expenditure and service delivery (Nooreha Husain, Mokhtar
Abdullah & Suresh Kuman, 2000). This shows that the public transportation should
evaluate their services, in order to improve their services.


0
10
20
30
40
50
60
Yes No
Are you satisfied with the facilities
provided by the public transportation that
you use?
Are you satisfied with the
facilities provided by the
public transportation that you
use?

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Question 9

Figure 9
The pie chart shows the responses of student about the public transportation as the
best option. 38% of student said that the public transportation is not the best option
because sometimes public transportation do not provided good services. 37% of
student said that the public transportation is the best option because by using public
transportation can save cost and at the same time can save environment. Other 25% of
student said that public transportation seldom or not sure whether the public
transportation is the best option.







37%
38%
25%
As a student, do you find the public
transportation is the best option?
Yes No Seldom

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Question 10

Figure 10
As you can see, the majority of the student that filled out our questionnaire was students
that do not own their own car. The result shows that 72.5% of students do not have their
own car and the percentage of those who have is 27.5%. This shows that those who do
not have transport are using public transport. Some may ride with their friends.








0
5
10
15
20
25
30
35
Yes No
Do you own your own car?
Do you own your own car?

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Question 11

Figure 11
As you can see from the pie chart above, 48% of responses said that their parents
regularly pay the car debt. They might be still learning in university or their parents are
affordable to pay for them. 30% of responses do not give the answer because they do
not have their own transport or we can say that it is not related. 12% of the responses
said they pay their own transport debt. They maybe have side income that helps them
to pay the debt. However, there are 10% of responses has already finish their car debt
by using their own money or support from their parents.






12%
48%
10%
30%
Who regularly pay the car debt?
Yourself Parents Already finish pay No answer

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Question 12

Figure 12
Despite the intense road-building efforts, traffic congestion remains acute (Barter,
2002). From this statement, we can say that it is better to improve public transportation
because, vehicle on the road keep on increasing
This question finds the best alternative to reduce the use of personal vehicle on the
road. As you can see, 47% of the students are response to improve public
transportation in term of service because a lot of students using public transport to go
back to their hometown or other destination. 45% of student said the public
transportation need to add more public transportation option such as more buses,
commuters and so on. 8% of student said to reduce the service price because for them
the price of ticket might be expensive.


47%
45%
8%
In your opinion, to reduce the use of
personal vehicle on the road, what is the
best alternative?
Improve public transportation
in term of services
Add more public transportation
option(more buses and
commuter)
Reduce the services price

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Question 13

Figure 13
The graph above shows how good Malaysia public transportation safety level results.
The question is important because with this question, we can know the safety level
based respondent opinion. The higher percentage is 57.5% (23) of the safety level for
public transportation that is neutral. It may because the public transportation does not
have a lot of safety equipment. 20% (8) of the student said that public transportation
safety level is good because some of vehicle complete with safety instruction and
facilities. Then, 17.5% (7) said by the student is bad for safety level because there still a
lot of accident happen and the safety equipment does not upgrade. 5% (2) of the
student said that public transportation is very bad. It is because some of place do not
provided the newest public transport but still using the old one especially in rural areas.




0
5
10
15
20
25
Very bad Bad Neutral Good
By the scale of 1 to 5, how good does
Malaysian public transportation safety level
By the scale of 1 to 5, how
good does Malaysian public
transportation safety level

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Question 14

Figure 14
The pie chart show result of question what can be done to improve the public
transportation in Malaysia? The main answer of the student based on the result is
services and facilities with 42%. This is because the services and facilities of public
transportation can attract more users to use the public transport. 28% is the second
higher percentage by increasing the amount of buses as the one of improvement that
can be done by public transportation especially in rural areas. 15% is the percentage of
student that does not suggest any of the way to improve public transportation. 10% of
the student said to use the alternative way and 5% of student suggest improving the
timing of the public transportation.



42%
28%
10%
5% 15%
In your opinion, what can be done to
improve the public transportation in
Malaysia
Services and facilities
Amount of buses
Alternative way
Timing
No answer

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Question 15

Figure 15
Based on the graph above, it shows the result of this question. 57.5% of the
respondents said the advantages of using public transportation are save budget and
cost. It is the higher percentage of this question. 32.5% of the respondent said can save
environment to avoid pollution such as air pollution by decreasing using your own car.
5% for faster and social is another advantages by using public transportation and the
other 5% is no answer from the respondent.







57.5
5
32.5
5
0
10
20
30
40
50
60
70
Budget and
cost
Faster and
social
Environment No answer
In your opinion, what the adventages of
using public transportation rather than
using private vehicle?
In your opinion, what the
adventages of using public
transportation rather than
using private vehicle?

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Question 16

Figure 16
Finally, our last question in our questionnaire asked besides using public transportation,
the best options of transport that you use. We asked this question to obtain information
about the transport that used by the students. However, majority of student said the
other transportation that they use is bicycle with 35% compare the other transportation
such as car that is 22.5%. The lower percentage is 2.5% which there is no answer from
the respondent about their transportation. 15% of students prefer to use train as
transportation and 12.5% of the student using motorcycle. Lastly, 7.5% of students
preferred walking instead of using transportation.






5
35
22.5
15
12.5
7.5
2.5
0
5
10
15
20
25
30
35
40
Bus and cab Bicycle Car Train Motorcycle Walking No answer
Beside using public transportation, what are the best options of transport that you
use?

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6. Conclusion
As Conclusion, from our survey, students prefer to choose their own car instead
of using public transport to travel to their destinations. This is because the quality of
such service provided by public Transportations that's quite severe in terms of time,
drivers and user friendly price.

7. Recommendations
Our suggestion for this issue is the government or the company that
manufactures should be more concerned with public transport service to the public. This
is of concern and is one of the popular issues with regard to public transportation.
Service means includes timing the arrival of a public transportation. This is because
public transportation delays arriving at the destination will make consumers spends a
long time for waiting.
In addition, drivers of public transportation should be user friendlier to students in
improving the quality of public transportation. This is because the hospitality of the
public transportation to attract users to use this facility. Most consumers prefer to use a
more customer-friendly service.
Furthermore, the fare applies able to the Students who use public transportation.
Price offered by the company to be affordable public transportation and unencumbered
Students. This is because public transport is often used by those with financial
problems.





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8. References
Dzuhailmi Dahalan, Haslinda Abdullah, Jeffrey, L. D., Ismi Arif Ismail, & Nobaya Ahmad
(2013). Dependency and Readiness of Urban Youth to Utilize Public
Transportations as Their Premier Mode of Transport. Retrieved from
http://ehis.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=bc725897-57da-4ccc-
83a2-b45a02197910%40sessionmgr4002&vid=6&hid=4111.

Nooreha Husain, Mokhtar Abdullah, & Suresh Kuman (2000). Evaluating public sector
eYciency with data envelopment analysis (DEA): a case study in Road
Transport Department, Selangor, Malaysia. Retrieved from
http://ehis.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=2e99295d-0e80-4453-
a685-a75aa360b171%40sessionmgr111&vid=1&hid=104.

Paul, B. (2002). Transport and Housing Security in the Klang Valley, Malaysia.
Retrieved from
http://ehis.ebscohost.com/ehost/pdfviewer/pdfviewer?sid=499c59e6-e804-428d-
a1ac-5688fdd38733%40sessionmgr4002&vid=1&hid=4102









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APPENDICES