Course

Participant
Handbook
www.ifap.asn.au
Information for Course Participants

Revised and reprinted: March 2013


ABN 29 008 754 81
128 Farrington Road, North Lake WA 6163
Postal: PO Box 339, Willetton WA 6955
Ph: +61 8 9333 9999 Fax: +61 8 9332 3511

To book courses please phone: 1300 IFAP 00 / 1300 432 700

www.ifap.asn.au

This publication is copyright and may not be copied or
reproduced in any manner without written permission of the Managing Director of IFAP.
Welcome
to
01
02
STRATEGIC PLAN
2013 - 2016
Vision
IFAP will be an organisation with the competency, capability and culture to pursue
and foster:
Safer, healthier workplaces.
Mission
Reecting the philosophy of our founders, IFAPs spirit, intent and aspirations are
to:
Provide leading workplace safety and health solutions with support for
members and stakeholders.
Values
The following principles have been embraced as our organisational values.
Leadership: Making a diference through our actions in pursuit of IFAPs Mission
and Vision.
Service Excellence: Exceeding expectations of our clients and staf.
Professionalism: Commitment to and demonstration of high standards of
personal and ethical conduct.
Safety and Health: No compromise to safety for our staf and others under our
care.
Trust and Respect: Embracing our mission by being open, honest and respectful in
relationships with each other, members and stakeholders.
CONTENTS
IFAPS Mission Statement 2
Welcome to IFAP 4
Site Maps 5
Purpose 15
Code of Practice Statement 15
Course Promotion
16
Course Information
16
Educational Standards
16
IFAP Guarantee Policy
16
Enrolment and Registration
16
Communication with Participants
17
IFAP Privacy Policy
17
Continuous Improvement
17
Fees and Charges
17
Refunds & Cancellation Policy
18
Provisions for Language, Literacy and Numeracy Assessment
18
Welfare and Guidance Services
19
Participant Support
19
Reasonable Adjustment
19
Staf Responsibilities for Access and Equality Issues
19
Maximise Your Learning Opportunities
19
Disciplinary Procedure
20
Recognition of Prior Learning (RPL)
20
National Recognition
21
Assessment Process
21
Re-Issuing Certicates
22
Complaints and Appeals Procedure
22
Appeal Against Assessment Judgement
22
Membership Information 23
03
WELCOME TO IFAP
Welcome and thank you for choosing IFAP for your training needs.
Please take the time to read the information in this booklet as it is provided to
ensure that your time with us is enjoyable, productive and of course, that your
safety and health is protected.
What to bring:
Correct Footwear must be smart and clean. Flip-ops/thongs (including fashion /
dress footwear of a similar style) are not acceptable for participants at any location.

Participants that are walking in practical training areas at any IFAP facility, must
adhere to all safety footwear requirements as indicated on signage, including the
requirement that footwear must be enclosed in these areas.
Personal Protective Equipment (PPE) may be required for your course (long sleeve
shirt, long trousers, safety boots, hard hat and/or gloves). Please check with your
Course Facilitator on day one of your course.
Proof of Identication (Photo ID) may be needed for some courses. Please ensure
you have checked your course enrolment details regarding what may be required.






Please note If you are sick on the day of your course,
please contact IFAP on +61 8 9333 9999.
Do you have any medical issues that may afect your training?
Do you have any special needs?
Do you have any special dietary requirements?

IF SO, PLEASE INFORM YOUR COURSE FACILITATOR ON THE MORNING
OF DAY ONE.
04
EMERGENCY EVACUATION
PROCEDURES
In the event of an emergency at IFAP please refer to an IFAP Warden or your Course
Facilitator for direction.
The primary role of an IFAP Warden in the event of an emergency situation is to
ensure the safety of visitors and course participants during an emergency or threat.
SITE MAPS & VENUE LAYOUT
IFAP Fremantle
Ofshore and Maritime Training Centre
12 Rous Head Road
North Fremantle WA 6159
Ph: +61 8 9430 6611 Fax: +61 8 9430 6093
05
06 05
IFAP Fremantle - Ofshore and Maritime Training Centre
Koolinda House Fremantle
Ground Floor
1 Port Beach Road
North Fremantle WA 6159
Ph: +61 8 9335 3303 Fax: +61 8 9335 3119
07
08
Koolinda House
IFAP North Lake
Centre for Workplace Safety Solutions
128 Farrington Road
North Lake WA 6163
Ph: +61 8 9333 9999 Fax: +61 8 9332 3511
IFAP North Lake - Fire Fighting Area
09
IFAP North Lake - OSH/ Administration Building
10
IFAP North Lake - Skills Practical Training Area
11
IFAP North Lake - Work Safely Centre
12
IFAP Kalgoorlie (Operating as All Mine Kalgoorlie)
Goldelds Safety Centre
7 Close Way
West Kalgoorlie WA 6430
Ph: +61 8 9021 5569 Fax: +61 8 9021 4491
13
IFAP Geraldton (Operating as BB Training)
Batavia Coast Safety Training Centre
Unit 3/125 Flores Road
Geraldton WA 6530
Ph: +61 8 9965 4412 Fax: +61 8 9921 7211
14
IFAP CODE OF PRACTICE AS A
TRAINING PROVIDER
IFAP is a Registered Training Organisation (#1907) and was registered under the
Training Accreditation Council in 1998. From 1 July 2011, IFAP has been regulated by
the National Regulator for Vocational Education and Training (VET)
Australian Skills Quality Authority (ASQA). This status recognises IFAPs
commitment to provide quality vocational education and training to industry and
clients.
PURPOSE
This Code of Practice provides information on IFAPs practices and procedures as a
Registered Training Organisation. It outlines the way in which IFAP operates and the
principles upon which our training services are provided. It also supports IFAPs
Mission Statement.
CODE OF PRACTICE STATEMENT
IFAP is committed to integrating Access and Equity principles within all the services
that are provided to our clients. All staf recognise the rights of participants and
provide information, advice and support that is consistent with our Mission and this
Code of Practice.
Regardless of cultural background, gender, sexuality, disability or age, IFAP
employees and clients have the right to an environment that is free from
discrimination and harassment and to be treated in a fair and considerate manner.
If, at any time, you feel that IFAP is not abiding by the Code of Practice, please report
your complaint or appeal to your Course Facilitator. If your Course Facilitator cannot
resolve the issue promptly, it will be escalated to the respective Management
Representative for resolution. If you do not feel satised with the outcome, then
you will be asked to complete a Complaints and Appeals Form (available on our
website or by request).
15
16
COURSE PROMOTION
IFAP will market and promote courses with honesty, accuracy and integrity and will
not mislead or misrepresent the qualication or outcomes which may be achievable.
IFAP will not knowingly make misleading or false comparisons with any other course
or provider.
COURSE INFORMATION
Specic course brochures and yers have been developed for all of the courses
within our current scope of registration.
EDUCATIONAL STANDARDS
IFAP is committed to providing high quality training courses which utilise:
Up-to-date information
Specialised, knowledgeable and trained facilitators
High quality training materials and equipment
Training equipment which is illustrative of common use in industry
Practice facilities of the highest standard
Appropriate equipment and venues where training is not carried out at
IFAPs premises
Post course support
IFAP GUARANTEE POLICY
IFAP does not guarantee that any participant or client will achieve a successful
outcome, however, IFAP will make reasonable eforts to assist all participants in
achieving the outcomes.
ENROLMENT & REGISTRATION
As many participants are booked by their employer, IFAP can only be accountable
to the employers representative for the suitability of the course and appropriate
dissemination of any pre-course materials or information. In any dispute in this
circumstance, IFAP will refer the participant to the employer.

Speak to your Course Facilitator if you feel the course is not suitable to your needs.
Where a participant is enrolled and the course paid for by their employer, IFAP may be
asked to verify course status, attendance and outcomes by an employer
representative. At registration, participants sign a declaration allowing IFAP to
disclose information regarding course outcomes to participants employers.

Participants who do not wish to have information disclosed to employers, must inform
IFAP at the time of registration.
COMMUNICATION WITH PARTICIPANTS
Please be aware that IFAPs preferred method of interaction is via email. Participants
are expected to keep IFAP updated with their most current, applicable email address
for the duration of their enrolment.
IFAP PRIVACY POLICY
IFAP will ensure all participants information and records gathered during the
enrolment, training and assessment process remain condential.
All records are kept in accordance with IFAPs Privacy Policy and ASQAs record
keeping guidelines.
Personal information held by IFAP is relevant, accurate and stored securely with
restricted access. The IFAP Privacy Policy can be accessed via your Course Facilitator or
IFAPs website for further information required.
CONTINUOUS IMPROVEMENT
IFAP constantly seeks feedback against the services and products we deliver. Please
assist us by completing course evaluation forms after your course. IFAP will monitor
participant feedback and initiate action to ensure that any inadequacies are corrected,
if practicable.
FEES & CHARGES
Payments for each course must be made in full, prior to the course commencement.
Some courses have optional assessment(s) ofered as part of the course, which if
taken, incur additional fees. Please refer to the individual course details for additional
information. Information on fees and charges are clearly documented in our marketing
material.
17
REFUNDS & CANCELLATION POLICY
All cancellations or variations to course bookings must be received in writing three
working days prior to the course commencement.
No refunds will be given for cancellation of a booking received less than three
working days of course commencement.
A change to another course date may be made at no additional charge, if more than
three working days notice is given. Any changes made in less than three working
days will incur an Administration Fee of 30% of the course fee.
If a participant is withdrawn from the course for disciplinary reasons, no refund will be
provided.
CANCELLATION BY IFAP
IFAP reserves the right to cancel courses without notice. IFAP will refund in full any
payments received for any course that it cancels. IFAP will not be liable for any claims
arising from course cancellation.
Mitigating circumstances warranting the waiving of this policy are individually judged
on merit and any such reconsideration shall be at the full discretion of IFAP.
PROVISION FOR LANGUAGE, LITERACY & NUMERACY ASSISTANCE
IFAP makes provisions for language, literacy and numeracy assistance on request.

Participants should make the Course Facilitator aware, at the commencement of the
course, if they have any specic needs.
All participants enrolling in courses resulting in a WorkSafe Licence, must
demonstrate the use of the English language at a high level that enables the safe
performance of high risk work as specied in the competency standard.
18
WELFARE & GUIDANCE SERVICES
IFAP will endeavour to provide welfare and guidance to all participants. This includes
learning pathways and possible Recognition of Prior Learning (RPL) opportunities,
provision for special learning needs, provision for special cultural and religious needs
and provision for special dietary needs.
PARTICIPANT SUPPORT
IFAP ofers participant support by RPL, options in learning, guidance via our Safety
Coaches, one-on-one tutoring, pre-course interviews, training needs analysis, research
facilities and information on our website.
REASONABLE ADJUSTMENT
IFAP, where applicable, is able to make provisions for assessment methods to assist
meeting the needs of a participant, providing the nature and range of the adjustment
to an assessment tool or assessment ensures a valid and reliable collection, and
delivers on the necessary course outcomes.
Participants should alert Course Facilitators at the commencement of the course, if
they believe they may need consideration of adjustment.
STAFF RESPONSIBILITIES FOR ACCESS & EQUALITY ISSUES
The National Skills Framework has a strong focus on providing opportunities for
everyone to access and participate in learning and to achieve their learning outcomes.
Our Senior Management Team is accountable for ensuring all staf act in accordance
with our Code of Practice and all participants/clients are made aware of their rights
and responsibilities.
MAXIMISE YOUR LEARNING OPPORTUNITIES
To ensure all participants receive equal opportunities and gain the maximum from
their time with us, rules apply to all people that attend any of our sessions.

Any person(s) displaying tness for work issues, dysfunctional or disruptive behaviour,
may be asked to leave the session and/or the course.
19
DISCIPLINARY PROCEDURE
IFAP reserves the right to counsel, terminate, suspend or reprimand participants who do
not adhere to acceptable standards of behaviour, at any stage of their
enrolment.
Reasons for exclusion may include:
Continuous interruptions to the Facilitator whilst delivering the course content
Being disrespectful of other participants
Being disrespectful of IFAP staf
Harassment by using ofensive language
Sexual harassment
Acting in an unsafe manner that places themselves and/or others at risk
Smoking in non-smoking areas
Refusing to participate when required in group activities
Continued absence at required times
Being under the inuence of legal or illegal substances that could afect their
safety or the safety of others
Refusing to complete assessment requirements
Not adhering to course requirements
For a participant booked onto a course and paid for by a company, the company will be
contacted and advised that the participant was asked to leave the course and the reason
for the action.
Any person who is asked to leave a session or course has the right of appeal through our
Complaints and Appeals process.
RECOGNITION OF PRIOR LEARNING (RPL)
RPL is the recognition of skills and knowledge obtained through previous work, training
and life experience.
IFAP ofers all clients and individuals prior to enrolment, the option to discuss and review
each circumstance and the opportunity for RPL assessment (where applicable for the
course).

For more information on the assessment process, evidence requirements or any other
queries regarding RPL please contact assessments@ifap.asn.au clearly outlining your
query.
20
NATIONAL RECOGNITION
National Recognition is a feature of the Australian Qualications Framework (AQF)
and unique to the Vocational Education and Training system. Under this agreement,
IFAP will recognise qualications and statements of attainment issued by any other
registered training organisation in Australia. This allows a participant to gain credit for
units of competency that they have successfully completed with another
registered training organisation.

Participants should discuss recognition needs prior to course commencement.
For more information on National Recognition please contact IFAPs Assessment
Team at assessments@ifap.asn.au.
ASSESSMENT PROCESS
For courses with a post course assessment, your Course Facilitator will outline
specic requirements.
IFAP encourages participants to have completed the assessments within 12 months of
the course date. If participants have not commenced work on their assessment work-
books after 12 months of course commencement, IFAP may withdraw the
participant from the course through non-completion of course requirements.
Whilst enrolled in the course, but not yet complete, participants must remain
active. Active participants are those who regularly (at least every 10 weeks) submit
assessment material.
All assessment work must be authentic to the participant and signed by the
participant. Participants must keep a copy of their assessments prior to submission,
as IFAP takes no responsibility for assessments being lost in the post.
Assessments submitted to IFAP for marking may have a turnaround time of 4-6
weeks. Participants will be notied of their assessment outcomes in writing via email.
IFAP is required to keep student records of assessment decisions, for at least 6
months after the completion of the course criteria. A sample of participants work,
may also be kept for validation and moderation purposes.
21
Upon enrolment, participants accept that IFAP may retain samples of work for these
purposes.
RE-ISSUING CERTIFICATES
IFAP is required to retain records in accordance with the Standards for NVR
Registered Training Organisations. Training outcome records are accessible for a
period of 30 years from course completion.
All requests for training records replacement must be made in writing, accompanied
by a non-refundable fee of $55.00 for this service. Turnaround times for re-issue
may vary, depending on the records requested.
COMPLAINTS & APPEALS PROCEDURES
IFAP has a documented procedure that covers any complaints or appeals. All
complaints are taken seriously and every attempt is made to resolve the issue as
soon as possible.
Verbal grievances are discussed with the applicable party and an attempt made to
resolve them at the time. Complaints may be verbally expressed or made in a
written form.
Written grievances should be completed using IFAPs Complaints and Appeals
procedure, a copy of which is available via www.ifap.asn.au or through request from
your Course Facilitator.
APPEAL AGAINST AN ASSESSMENT JUDGEMENT
All participants have the right to appeal a decision made about an assessment
judgement. All appeals must be sent to the Organisational Learning and
Development Manager, who will review the assessment judgement in collaboration
with the course owner. The Organisational Learning and Development Manager may
obtain assistance from any other person.

All appeals will be dealt with fairly, promptly, impartially, condentially and in a
timely manner. For more information or to register an Academic Assessment Appeal,
please contact assessments@ifap.asn.au for a copy of the Academic Assessment
Appeal Form.
22
MEMBERSHIP INFORMATION
Membership Benets
Discounts

IFAP membership provides you with access to valuable information, training,
discounts on selected courses, consulting services and professional development
opportunites to develop and improve safety, health and wellbeing for yourself and your
staf. Discounts are also available on a wide range of workplace health and safety (WHS)
resources including publications, danger tags, safety DVDs, PPE and safety aids.
Networking
IFAP hosts a full schedule of networking and professional development opportunites
with discounted registration fees for Members. Events scheduled include safety
conferences, seminars and regular breakfasts. These events feature popular presenters
who address current and up to date WHS issues applicable to workplaces across all
industry sectors.

Information
IFAP provides a range of services to ensure that all Members are kept up to date with the
latest information on WHS topics and trends, as well as unique membership benets
such as:
SafetyWA magazine subscription,
published by IFAP, featuring the latest
advice on legislation and other topical
safety and health issues (6 issues per
year).
Discounted fees to attend IFAP
seminars and breakfast events where
presentations are featured on current
WHS topics and trends.
Subscription to IFAPs monthly
publication IFAP extra, featuring the
latest information on courses, events
and products available from IFAP (11
issues per year).
Access to IFAPs Workplace
Safety Coaches, highly experienced
specialists that provide pragmatic
solutions to varying WHS challenges.
Free participation in the annual IFAP/
CGU Safe Way Awards (Corporate and
Associate Members only).
Access to IFAPs specialist
consultants via telephone for advice
on WHS queries.
Free participation in the annual
SKILLED Safety Innovation Awards
(Corporate and Associate Members
only).
Corporate and Associate Members
receive access to IFAPs corporate
membership logo to incorporate
into your marketing material which
demonstrates commitment to
workplace health and safety.
23
Types of Membership and Pricing
Corporate
Any body corporate which is registered in accordance with the Law and has
full capacity and power to become a Member may apply for membership as a
Corporate Member of IFAP. Membership only covers entities falling under one ABN,
subsidiaries under a seperate ABN will be required to apply for membership in their
own right.

Associate
Any body corporate which is registered as a not-for-prot organisation in accordance
with the Law and subscribes to similar objects as IFAP may apply for Associate
membership of IFAP.

Individual
Any individual who is over 18 years of age at the date of application may apply for
membership as an Individual Member of IFAP.
How to Apply?
Head to www.ifap.asn.au and apply online or, alternatively, you can request
an application form from the Membership Team on +61 8 9335 3303 or email
membership@ifap.asn.au.

BELONG BE INFORMED BE SAFE
24
ABN 29 008 754 81
128 Farrington Road, North Lake WA 6163
Postal: PO Box 339, Willetton WA 6955
Ph: +61 8 9333 9999 Fax: +61 8 9332 3511

To book courses please phone:
1300 IFAP 00 / 1300 432 700
www.ifap.asn.au


www.ifap.asn.au
1300 432 700
North Lake | Fremantle | Kalgoorlie | Geraldton