BANKING OPERATIONS OFFICERS (2 POSITIONS)

ARUSHA BRANCH
Tanzania Postal Bank (TPB) seeks to appoint dedicated, self-motivated and highly
organized Bank Operation Officer 2 positions) to join the Technology and Operations
team based in Arusha branch.

Reporting Line: Supervisor
Locations: Arusha branch
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

Essential Duties and Responsibilities:-

Guide prospective customers who come over the counter for enquiries.

Coordinate all counter activities while ensuring that quality service is provided to
customers.

Receive Cash and Cheque deposits

Posting Transactions

Verify teller proof of cash and teller proof of cheques against actual documents
by ticking and signing the printouts.

Scrutinize internal vouchers to ensure that they are properly drawn and
authorized in line with the approval limits.

Handle Foreign Exchange Transactions

Cross sell Banks Products to Customers

Affixing photographs in new/continuation customer pass books

Correspond with Cards custodians on issues relating to ATM cards, check reports
in order to solve customer complaints.

Any other duties as may be assigned by Supervisor/BFO from time to time.

Tanzania Postal Bank is an established Bank by the Act No. 11 of 1991 as
amended by Act No. 11 of 1992. TPB is a Bank that provides competitive
financial services to our customers and creates value for our stakeholders
through innovative products.
TPB is a Bank, whose vision is to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services. As part
of effective organizational development and management of its human capital
in an effective way, TPB commits itself towards attaining, retaining and
developing the highly capable and qualified workforce for TPB betterment and
the Nation at large.

Comply with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.

Report Suspicious Transactions

Ensure you comply with Money Laundering Prevention as per Bank Policy, Know
your Customer(KYC)/Customer Due Diligence (CDD)

Issue new passbooks and ID cards to new customers.

Scrutinizing and short casting customers passbooks before making payment on
customers accounts

Computing and charging commissions, interest and all other bank charges on
customers.

Fill delivery notes/registers for items moved from one office to another by post of
dispatch.

Balancing tellers cash at the closure of business daily.

Check and sign back-office entries raised by the respective clerks/tellers.

Prepare Bank reconciliation statement timely and accurately.

Reconcile and clear all suspended transactions

Filing/bundling records for safe keeping in the record rooms.

CONTRIBUTES TO

Customer Service Delivery/Enquiries
Efficient and Quality Service to Customers

KEY PERFORMANCE INDICATORS

Customer Satisfaction
Individual Productivity and Turnaround time
Minimum Cash Differences
Accuracy of Transactions Postings

FOR GRADING PURPOSES - DIMENSIONS

Tellers are not permitted to hand cash to another staff member to pass on to
a customer. Similarly, tellers should not accept cash from other staff
members depositing cash on behalf of customers.
Tellers must lock their cash drawers and remove the key whenever they leave
their counters.
Whenever a teller/cashier does not perform teller duties for more than 3
working days, his/her cash till should be emptied out and the cash
surrendered to the Cash custodians.

EXPERIENCE AND KNOWLEDGE REQUIRED


Education: Bachelor Degree/Advanced Diploma or equivalent qualification

Experience:
At least 1 year of relevant Banking experience
Working knowledge of Equinox Functionality
Attention to details


The position will attract a competitive salary package, which include benefits.
Applicants are invited to submit their resume (indicating the position title in the
subject heading) via e-mail to: recruitment@postalbank.co.tz .
Applications via other methods will not be considered. Applicants need to
submit only the Curriculum Vitae (CV) and the Letter of
Applications stating the Job advertised and the Location. Other
credentials will have to be submitted during the interview for
authentic check and other administrative measures and should
not in any way be attached during application.


Tanzania Postal Bank is an Equal Opportunity Employer and is very
committed to environmental, health and safety Management.


Tanzania Postal Bank has a strong commitment to environmental, health and safety
management. If you are not contacted by Tanzania Postal Bank, you should
consider your application as unsuccessful. Late applications will not be considered.
Short listed candidates may be subjected to any of the following: a security
clearance; a competency assessment; physical capability assessment and reference
checking.



Please forward your applications before 30
th
May 2014