HUAWEI TECOM. PVT. LTD.

INDIA
PREVENTIVEMAINTENANCE
REFERENCE:XXX-XX-XX-XXX
VERSION: 1
12/11/2009
ISSUED BY VERIFIED BY APPROVED BY
Name:
Title:
Date:
Signature:
Sonia Vaid
Change Management
Process
20.9.2009
Bhupinder Pal Singh
Change Management
Process
20.9.2009
Bhupinder Pal Singh
Change Management
Process
20.9.2009
Version Revision Date Reviewer Name Approver Name Brief Description of
Amendments
1 12.11.2009
Bhupinder Pal
Singh
Bhupinder Pal
Singh
Health Check lists
are added for NSS
Reference: XXX-XX-XX-XXX_XX
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PREVENTIVEMAINTENANCE
Date of Impl: 12-11-2009
Huawei Controlled Document
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PROCESSOWNER
Field Maintenance Manager
PURPOSE &SCOPE
The purpose of this document is to describe the scope of work for Preventive Maintenance activities.The document
also provides guidelines for improvements to reduce down time of the Network. The whole PM Schedule is further
classified in Daily, Weekly, Monthly and Annually (for BTS , CORE and transmission).
PROCESSMEMBERS
MEMBER ROLE
FM Manager Evaluate and Audit the process.
FM Team leader Follow up the Plan implementation; reporting
FM Engineer Implement the PM plan
FO Engineer Perform Daily Health Check ups.
BO Engineer Provide second level support and perform weekly Health
Check ups.
RELATEDPROCESSES&NEEDS
PROCESS RELATION/ DEPENDENCY
Fault management Special request to Perform PM after any Outage
LINKED/ REFERENCEDDOCUMENTS(STANDARDS, LAWS, REGULATIONS, PROCEDURES, INSTRUCTIONS,
MANUALS)
DOCUMENT NAME PURPOSE
Reference: XXX-XX-XX-XXX_XX
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Date of Impl: 12-11-2009
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Amendments from last Edition
DATE PAGE- SECTION DESCRIPTION OF CHANGES
DEFINITIONS AND ABBREVIATIONS
Word / Terminology / Concept Definitions and Abbreviations
PM Preventive maintenance
FM Field engineer
CFM Configuration Fault Management
BO Back office
FO Front office
BTS Base Transceiver Station
MW Microwave
TCN Threatening condition notification
MDT Main Down Time
NE Network element
SLA Service Level Agreement
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PROCESSDESCRIPTION OFSTEPS:
Steps
(S.No)
DESCRIPTION OF ACTIVITIES RESPONSIBILI TY DOCS. /
RESOURCES
1
Check O&M routine schedule
GL No: 001
1.1 Daily PM FM/CFM Engineer GL No: 002
1.2 Weekly PM FM/CFM Engineer GL No: 003
1.3 Monthly PM FM/CFM Engineer GL No: 004
1.4 Quarterly Preventive Maintenance FM/CFM Engineer GL No: 005
1.5 Half Yearly Preventive Maintenance- BTS ,
MW and Router
O&M,FM/ CFM
Engineer
GL No: 006
1.6 Annually Preventive Maintenance FM/CFM Engineer GL No: 007
1.7 Preventive Maintenance schedule
Backups
FO Engineer GL No: 008
1.8 Nodes backup FM/CFM Engineer GL No: 009
1.9 CDR Backup: FM/CFM Engineer GL No: 010
1.10 System Backup of Tx Node FM/CFM Engineer GL No: 011
1.11 Preventive Maintenance schedule
Miscellaneous
FO/FM Engineer GL No: 012
2 Execute the scheduled routine
When the correct routine has been found
execute the routine according to the
routine instructions.
FO Engineer ------
3 Logging and Reporting Criteria NOC, BO and FM GL No: 013
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Huawei Activity Guidelines
GL No: 001 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Check O&M routine schedule
The different preventive maintenance schedules for each circle has to be stored in
the process database. The auto PM Ticket will be received to responsible person
through EMAIL or SMS from MOS7100 tool which describes routine/Health check that
needs to be performed.
Huawei Activity Guidelines
GL No: 002 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Daily PM
Routines, which are required to be exercised on daily basis on respective Network
Elements. Logs, analysis results should be logged as depicted in this document.
Health Checklist of BSS
Health Checklist of BTS
Health Checklist of M2000
Health Checklist of N2000
Health Checklist of Router
Health Checklist of HLR
Health Checklist of MGW
Health Checklist of MSC
Huawei Activity Guidelines
GL No: 003 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Weekly PM
Routines, which are required to be exercised on weekly basis on respective Network
Elements. Logs, analysis results should be logged as depicted in this document
Health Checklist of BTS
Health Checklist of BSS
Health Checklist of M2000
Health Checklist of N2000
Health Checklist of Router
Health Checklist of HLR
Health Checklist of MGW
Reference: XXX-XX-XX-XXX_XX
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Huawei Activity Guidelines
GL No: 004 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Monthly PM
Routines, which are required to be exercised on monthly basis on respective Network
Elements. Logs, analysis results should be logged as depicted in this document.
Health Checklist of M2000
Health Checklist of N2000
Health Checklist of Router
Health Checklist of HLR
Health Checklist of MGW
Health Checklist of MSC
Huawei Activity Guidelines
GL No: 005 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Quarterly Preventive Maintenance
Routines, which are required to be exercised on Quarterly basis on respective Network
Elements.
Health Checklist of Router
Health Checklist of HLR
Reference: XXX-XX-XX-XXX_XX
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Huawei Controlled Document
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Huawei Activity Guidelines
GL No: 006 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Half Yearly Preventive Maintenance- BTS,MW and Router
Routines, which are required to be exercised on Half Yearly basis on respective
Network Elements.
PM Standard Check list
Guidelines PM-BTS and Microwave
Health Checklist of Router
(Note:- FM/CFM Engineer will do the Health Check of Router .)
Huawei Activity Guidelines
GL No: 007 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Annually Preventive Maintenance
Routines, which are required to be exercised on Annually basis on respective Network
Elements.
Health Checklist of Router
Health Checklist of HLR
Health Checklist of MSC
Reference: XXX-XX-XX-XXX_XX
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Huawei Activity Guidelines
GL No: 008 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Preventive Maintenance schedule Backups
All backup should be stored in fireproof safe also to secure backup (all type) one data
copy for each month must be stored off site, which means location other than MSC
location. After Completing backup, the integrity of back up should be ensured.
Huawei Activity Guidelines
GL No: 009 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Nodes backup:
Backup of Nodes should be taken on daily and weekly basis and after planned
change and should be stored with proper label in specified media as mentioned
below.
Nodes Backup Schedule
Backup Automatic system
backup
Manual Backup Media
MGW Daily Weekly DVD
MSS/NSS Daily Weekly DVD
BSC/ RBSC Daily Fortnightly Portable Hard Disk
M2000 Daily Monthly DAT
HLR Daily Weekly MOD
BSC Nodes Backup Tracker: Refer BSC Backup Tracker.
Huawei Activity Guidelines
GL No: 010 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: CDR Backup:
Reference: XXX-XX-XX-XXX_XX
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CDR Backup of all MSC/GMSC should be taken on regular basis and should be stored
with proper label and maintained for at least for last 3 month. Hard logbook of Backup
History should be maintained at NOC. Backup to be taken daily in night Shift
Huawei Activity Guidelines
GL No: 011 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: System Backup of Tx Node:
System backup of TX node should be taken as specified in respective user manuals.
Huawei Activity Guidelines
GL No: 012 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Preventive Maintenance schedule - Miscellaneous
Connectivity to nodes - Checking of connectivity to all nodes through AT, daily once
in every shift to ensure 100% alarm monitoring when OSS connectivity is down.
Transaction Logs Transaction Logs of MSC, BSC and HLR should be maintained for last
three months
Huawei Activity Guidelines
GL No: 013 PR No: XXX-XX-XX-XXX_XX Rev No:00
Title: Logging and Reporting Criteria
For history and quality matters, Preventive Maintenance has to be logged in the form
of Database (Preferred) or in hard/soft copy against last three months and log should
include :
Date and time of the activity.
Name of performer.
Brief description of the work.
Analysis of results and, if applicable, follow up actions.
Respective functional heads (NOC, BO and FM) should review the results of PM where
applicable on daily basis and Weekly by O&M team leader. Below attached are the
Log book and Review format for daily, weekly and monthly Reporting has to be done
towards O&M Organisation on Monthly basis to reflect the condition of the network
Reference: XXX-XX-XX-XXX_XX
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PREVENTIVEMAINTENANCE
Date of Impl: 12-11-2009
Huawei Controlled Document
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(PM Logbook Format).
Process Inputs & Outputs
Process Inputs Process Outputs
SLA PM Report
Needed Resources
Human Resources
(Competence, QTY):
-Engineering degree; Diploma (technician); riggers
-Cross training between BSS and MW engineer to
share the knowledge and enhance resources
capability;
-On job training for any new product.
Infrastructure
(Equipment, Materials,
Logistics...):
Laptop; signal generator; GPS; multi meter; BER tester;
Spectrum Analyzer; Site Master; Frequency counter.
Consumable spare parts; Recommended spare part;
tools box.
30 Cars; 24 Warehouses; 24 Offices
Work Environment
(Needed to ensure quality of
services):
Suitable office environment
Risk Analysis
Step
Risk/
Potential Non Conformity
Severity/
Frequency
Actions to Eliminate or
Minimize
1
Delaying/missing of Health
Checkup
High/Rare Request Engineer to do
Health Checkup on regular
basis.
2
Backup missed High/Rare Follow up for regular Backups.
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Date of Impl: 12-11-2009
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Process Monitoring & Measurement
Process Review
Periodicity / Frequency of
Review
Responsibility Related Parties Documented
Evidence
quarterly FM manger BO, FO, FM
engineer, FM
team leader
Accumulative Monthly
report
Process Review should be conducted atleast once in a month by the process owner
and process members. The review should cover: Monthly reports, records, non
conformities, audit results, indicators, objectives and previous decisions.
Key Performance Indicators (KPI)
Objective KPI Target Resp.
Frequency of
Measurement
2 PM per
quarter/ 8 PM
per years for
each NE
100% PM for each NE
in a year.
FM manager Monthly
Process Audit
Periodicity / Frequency of
Audit
Audit Checklist Ref. No. Verifying Documents
6 months or as and when
required
SLA Process; PM plan
checklist; PM accumulated
monthly report; weekly
report (Auditor can check
the logs from M2000
against the activities
performed shown in the
form)
Process Audit should be conducted every six months by independent auditors in order
to evaluation the implementation of the Process and its efficiency in term of achieving
objectives of quality and performance.
Attachments to this document (Forms, Lists)
Reference: XXX-XX-XX-XXX_XX
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Code Name
XXX-XX-XX-XXX_XX
Daily Health Checklist of BSS
XXX-XX-XX-XXX_XX
Daily Health Checklist of BTS
XXX-XX-XX-XXX_XX
Daily Health Checklist of M2000
XXX-XX-XX-XXX_XX
Weekly Health Checklist of BTS
XXX-XX-XX-XXX_XX
Weekly Health Checklist of M2000
XXX-XX-XX-XXX_XX
Weekly Health Checklist of BSS
XXX-XX-XX-XXX_XX
Monthly Health Checklist of M2000
XXX-XX-XX-XXX_XX
Standard Preventive Checklist
XXX-XX-XX-XXX_XX
Daily, Weekly, Monthly Checklist of N2000
XXX-XX-XX-XXX_XX
Daily, Weekly, Monthly, Quarterly, Half Yearly and Annually
Checklist of Router.
XXX-XX-XX-XXX_XX
Daily Health Checklist of MSC
XXX-XX-XX-XXX_XX
Daily Health Checklist of MGW
XXX-XX-XX-XXX_XX
Daily Health Checklist of HLR
XXX-XX-XX-XXX_XX
Guidelines PM-BTS and Microwave
XXX-XX-XX-XXX_XX
BSC Backup Tracker
XXX-XX-XX-XXX_XX
PM Log Book
Process Records
Record Name
Responsi
ble
Physical
Location
Archive/DMS
location
Duration
Disposal
Mechanis
m
PM Process
flowchart
FM
manager
FM
manager
Laptop
Huawei
server
Till Annual
commerci
al sing off
with
customer
Format the
drive after
confirmatio
n from OD
Weekly report FM team
leader
FM team
leader
laptop
FM manager
Laptop/ CD
Till Annual
commerci
al sing off
with
customer
Monthly report FM team
leader
FM team
leader
laptop
FM manager
Laptop/
CD/Huawei
server
Till Annual
commerci
al sing off
with
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Date of Impl: 12-11-2009
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customer
PM history FM
engineer
FM
engineer
Laptop
CD/ Huawei
server
Till Annual
commerci
al sing off
with
customer