SUNSET HILLS PROFESSIONAL CENTER, 11321 SUNSET HILLS ROAD, RESTON, VA 20190.

PHONE: 703-554-3827 EMAIL: CONTACT@INTELLECTUALPOINT.COM

WWW.INTELLECTUALPOINT.COM
INTELLECTUAL POINT 2014


ITIL FOUNDATION PREP COURSE
Training Program for the ITIL Foundation Exam (ITIL-F)

The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for
Information Technology Services Management (ITSM), Information Technology (IT) development and IT
operations. ITIL gives detailed descriptions of a number of important IT practices and provides
comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs.

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice
framework for IT management. Achieving the Foundation Certification represents clear demonstration
that you can contribute to improving the maturity of an IT organization. The unique structure and
format of this course follows the guidelines of the testing body and provides comprehensive coverage
of the ITIL v3 Foundation Certification Exam topics.

The course aims to help students leverage ITIL concepts and practices in their daily work, while
success in the examination allows them to progress through the ITIL Service Capability and/or the
ITIL Service Lifecycle modules to achieving their ITIL Service Management Expert accreditation.

Learning Objectives
To understand the main concepts, processes, functions, benefits and
challenges of ITIL
To gain insight into the holistic Service Lifecycle approach at the
heart of ITIL and its close association with business strategy
To understand how the ITSM processes and functions can help
achieve business excellence
Identify opportunities to develop IT processes using ITIL
Understand the benefits of Continual Service Improvement to the
organization
To prepare participants for the ITIL 2011 Foundation Certificate
examination (ITIL-F).
This course consists of the following seven modules.
1. Module 1 Introduction
2. Module 2 Service Lifecycle
3. Module 3 Service Management as a Practice
4. Module 4 Key Principles, Models and Concepts
5. Module 5 Lifecycle Phases
6. Modules 6 Service Capabilities
7. Module 7 Service Management Technology

SUNSET HILLS PROFESSIONAL CENTER, 11321 SUNSET HILLS ROAD, RESTON, VA 20190.
PHONE: 703-554-3827 EMAIL: CONTACT@INTELLECTUALPOINT.COM
WWW.INTELLECTUALPOINT.COM
INTELLECTUAL POINT 2014


ITIL v3 Foundation Prep Course offers:
Live Instructor-led training in modern classrooms
Thorough review of all ITIL Foundation by industry experts
Comprehensive Study Material, Notes, Videos & Practice Questions
100% latest material & through review of 400+ practice questions
Convenient weekend and evening schedule to fit your working life
Low /Affordable fees to fit your budget & Flexible Payment Options
Classroom located in Reston & conveniently accessible from Metro
Authorized Pearson VUE Testing Center to complete your exams
Course Schedule / Duration

Date Time Topics
Saturday June 7, 2014 9:00 AM to 5:00 PM ITIL Foundation Modules 1 4
Sunday June 8, 2014 9:00 AM 3:00 PM

3:00 PM 4:00 PM
ITIL Foundation Modules 5 7
Review Key Concepts & Practice Questions
ITIL Foundation Exam
Course Fee

Category Fees Criteria
Regular Price $899/- Register Anytime
Group Discount Price $799/- Register group of 3 or more students at the same time

If during the first day, you are not satisfied and wish to withdraw from the course, simply
notify the instructor, return all course materials, and receive a 100% refund.
If you do not pass the ITIL exam on the first attempt within 30 days of the course
completion, you are entitled to attend another ITIL course completely free of charge.
COURSE REGISTRATION

To register, please stop by or call us. Payment accepted via cash, check or credit card.

Intellectual Point
11321 Sunset Hills Road, Reston, VA 20190.
Email: contact@intellectualpoint.com
Phone: 703-554-3827