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Focus towards B2B
customer experience for
increasing topline &
bottomline
The customer
experience is the next
competitive
battleground
No customer is
more demanding
and valuable than
an enterprise
customer
Fortune 500
Company spends
about $116million
yearly on telecom
expenses
$
Digital transformation of your
B2B customer experience
without ripping and replacing your existing IT systems
Are you geared up to meet the challenges proactively?
Manual Intervention for Billing
Aggregation
Accounting applications are not
synchronized with billing,
resulting in collection issues
Increasing customer support
costs
High Opex costs
Absence of single platform of
communication across various
LOBs
Multiple bill formatting and
presentment platforms
Enterprise customers are
becoming digital and are
demanding greater control,
transparency, customization
and faster service delivery
High bill disputes
Dierent services for the same
customer are billed in dierent
billing systems
Tedious manual processes in
providing invoices for
enterprise hirerachies
Demand for split and
consolidated bills by
enterprise customers
Split and Consolidated bill view across
geographies,LOBs,departments
Cost Centre Creation
Budget Conguration
Spend Vs Budget analysis
Drill down & Trend analysis
Custom reports
Comparison analysis
uniserve CorpCare enables you to dierentiate your
services and save millions because of reduced customer
service costs, faster revenue realization while meeting
the demanding needs of enterprise customers and
providing enhanced user experience, 24x7
Functionalities
Data Management
Multi-dimensional
Bill Analysis
Customer Experience
Bill Presentment
Process integrity and data integrity
Creation of single source of truth of customer data
Unied Platform of interaction for all stakeholders
Synchronization with nancial applications & CRM
Gaining insights to Inventory
Ordering Services
View Contracts
Send Alerts & raise Trouble ticketing
Single customer touch point

Ecient customer service due to availability of single view

Reduces TAT from procurement to payment

Self-help invoice management improves loyalty by 20%

Benets
Increase revenue

Streamlining collection processes help account managers

handle new businesses rather than existing customers

Reduces enterprise customer churn

Spend analysis based targeted Up & Cross-selling

Reduces Days Sales Outstanding ( DSO) by 20%

Enhanced customer experience

Reduces huge opex costs

Improves operational eciency and reduces manpower

dependency

Reduces usage of multiple applications because of the unied

platform

15% -20% drop in customer complaints & quicker query

resolution
Cost savings
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e-mail: sales.mumbai@intense.in
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e-mail: sales.bangalore@intense.in
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A-1/E, Sector - 16
Noida - 201301
Uttar Pradesh
Tel: +91-120- 4743900 to 10
e-mail: sales.delhi@intense.in
INDIA
Intense Technologies Limited
10481 NW 36 Street,
Miami FL 33178 USA
Tel: +1 954 545 2037, GSM: +1 305 509 1250
e-mail: jaime.diamand@in10stech.com
UNITED STATES OF AMERICA
9, Temasek Boulevard # 19-05
Suntec Tower 2
Singapore 038989
Tel: +65-8288-1859
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UNITED ARAB EMIRATES
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