Museum of Me

Recipient: General Manager,Customer Experience Group,Jos E.B. Antonio,CC: Hon.

Jejomar C. Binay,CC: Mr. Antonio Bernardo,Jose Roberto R. Antonio,Engr. Froilan
Jamias,Michelle (Mic) A. Hembrador,Mr. Washington SyCip,John Victor Jigger R.
Antonio,Jose Marco R. Antonio,Office of the President, atInternational
Telecommunications Union
Liham: Hello,
Dear Century Properties,
Please address our complaints. We know that your company accomplished a feat
in constructing and managing a great number of units (especially in the tallest
building in the Philippines). We know no developer is perfect but we believe that
your miscellaneous fees (we weren't given options on our TV/Internet subscription
and many are not residing in their respective units) and association dues as well
as parking fees are involuntary, exorbitant, unfair and unjust. When we tried to ask
the rationale of added subscription fees, your DCG department based CTS Section
12(d) stating that "BUYER hereby agrees to reimburse the SELLER for all
expenses incurred by the SELLER such as but not limited to insurance premiums,
fees, deposits and charges for installation of connections of the Units electric and
water meters, telephone line, cable TV/internet and its pro rata share in the
assessments for common expenses including but not limited to expenses for
maintenance, common electrical and water consumption, security, administration
and janitorial services, unpaid association dues, which are payable and
outstanding or which the SELLER may have advanced at anytime prior to the
turnover of the Unit. The statement is by itself vague, indirect and secondary and
was proven to be contrary to the interests of residents. The primary responsibility
of having such added facilities on the contrary, will shy away prospective buyers or
tenants. Giving us an option to practically choose promotes transparency, healthy
and open competition among providers and is in the customers who are the
backbone of Century Properties. Please furnish a copy of your "exclusivity
contract" with PLDT for our perusal. We as residents are requesting the company
to mandate other telcos access in our facility to service our telecommunications
and multimedia needs and refuse services that are uncalled for. Our ROI also fell
short from our projections. Your level of services do not measure up to our
expectations and as promised and advertised. We feel the overall value of the end
product has been compromised and that we aren't getting our money's worth. With
questionable and ridiculous new policies, it seems that we do not feel entitled to
the privileges that owners ought to enjoy.
You mentioned in your corporate values that "communicating to the customer, and
between groups, is encouraged" and that open communication lines lead to better
relations and ultimately, to excellent performance. We hope you listen to us. "Cut
waste Relentlesslessly" is also mentioned. Unwanted and unused
landline/broadband/cable subscription is a form of waste. Our Meralco deposit
should be refunded to us wherever necessary.
Please provide a satisfactory explanation with regards to our demands and make
corrections whenever necessary to improve the customer experience and remedy
our legitimate grievances.
P.S. We are not here to discredit the company. We are here to help you improve
your product quality and customer service through dialogue and we hope you
deliver through tangible action as talk alone is cheap. Yes, some provisions we are
stating here may in fact be perfectly legal but please make it to the point that they
are just and beneficial to your dear customers. We are requesting a meeting for
dialogue.
Mga Komento
Pangalan Lokasyon Petsa Comment
Cristopher Pagacita Jeddah, Saudi Arabia 2013-12-04 I want a just return of investment for my Gramercy Unit.
Ronaldo Barroga London, United Kingdom 2013-12-04 The unit lay out bought was not delivered
Tony Chen Manila, Philippines 2013-12-04 I was duped and deceived by Century Properties with regards to the concerns
and problems shown here.
Ken Chang Singapore, Malaysia 2013-12-04 To stop Century Property keep lying to clients. Especially people like us. A
foreigner.
Kenny Chen Manila, Philippines 2013-12-04 I wasted my life's savings due to coercive and deceptive sales tactics of
Century. Too expensive. Too good to be true promises. Poor construction
quality. Expensive add-on charges. Bait and switch.
Rex Bayliss Western Australa,
Philippines
2013-12-04 I have had a lot of issues with Century Properties and ny grievences are
ignored.
Manoj Dhamwani Makati City, Philippines 2013-12-04 Century is the worst company I have ever dealt with. I would sell my unit even
at a loss to get some money back. 6 and a half years until turnover, unit size
decreased at last minute, terrible client support, most expensive dues, bogus
charges, mandatory internet and cable subscription with no freedom to choose,
low quality products use. seriously century, your door knobs cost 300 pesos
retain at the hardware, and your unit numbers are made out of cardboard!
CARDBOARD FOR CHRIST SAKE! the public and media need to be made
aware and this BS company needs to be exposed. Specially sending letters to
their celebrity endorsers.
Bonifacio Wagan Henderson, NV 2013-12-04 There are some issues in the unit that was reported for immediate attention but
was never taken cared.
dierk seckel Germany 2013-12-04 feeling tricked and scamed! unhappy buyer! will never buy any century project!
maria sayson belleville, NJ 2013-12-04 Poor construction quality. Unhappy buyer :-(
paul carton Gramercy residences,
Philippines
2013-12-04 There is a smell in my unit from the sink unit that Gramercy haven't fixed or
allowed outside plumbers to look at.
The standard of the public areas and concierge service is high, and I support
the condo fees to maintain this, but only if there is proper accounting and
accountability which, I feel, can be best achieved with a condo board elected
by residents and published accounts.
Yoly Lim Montebello, CA 2013-12-04 We were forced to pay for a PLDT bundle of Internet ,cable and Phone by
turnover, we were not offered any options. On my contract , I paid for a one
bedroom unit, came in on turnover and it it is large studio, NO bedroom, I had
communicated with the PMO since November for a partition to the unit for
privacy, until now, I still am waiting for the resolution to the problem.
Nestor Enriquez London, United Kingdom 2013-12-04 I complained about the window that had a very big scratch and the floor that
was not even in between the bedroom and the lounge. They have not done
anything since the turnover on March 2013. I felt being betraye and fooled by
the Antonios.
KARL THOMAS london, United Kingdom 2013-12-04 the unit layout and design was not delivered. Century property said they
changed the design, but did not notify us .
Loretta Camacho London, United Kingdom 2013-12-04 Same as your concerns.. Don't seem to benefit from what we are billed for..
Pangalan Lokasyon Petsa Comment
Enrico Trajano Makati City, CA 2013-12-04 The unit layout and design that was agreed on was not delivered and most of
the above concern have similar experience on my units in Gramercy and
SOMA
maria alfabeto american canyon, CA 2013-12-04 association dues way too high. nothing has done to fix my floorings since
turnover last january 2013. false ads on the fully furnished designs. free tv is so
small. i am not happy of the furnished because of poor quality.
eugene djinn dubai, United Arab
Emirates
2013-12-04 Really, really disappointed. The lobby and amenities are ok but when it comes
to the unit themselves, I'm just too disgusted to explain further.
ElizabethH Price Glen Allen, VA 2013-12-05 I lived in a well developed community with lots of amenities and also by the golf
course and 5 minutes away from the high end mall ...our association is only
$63.00 a month. Century is charging us almost $200.00 a month. (That's
almost 1 month salary of a typical Filipino employee in the Phils.) .This is so
ridiculous...and I am not
even using it.
ALLAN BYRON Lafayette,, CA 2013-12-05 The fees are exorbitant. we should have the option not to have land Lines,
because, everybody have cell phones, and nobody uses land lines anymore.
We should also have the option to discontinue some services we dont use, like
electricity, internet etc. Some of us owners live abroad, and only stays in unit
couple of months a year.
Emilio Jesus Madina Manila, Philippines 2013-12-05 I live here and can see the problems daily
Ley Centeno wanchai, AL 2013-12-05 The lay out of Azure Rio West was not delivered. The overall circulation of our
unit has been ruined because of a big column in the middle of our dinning area,
we were forced to pay huge Miscellenous fees that are questionable,
processing of our overpayment is taking too long. CPG staff said they will give
the refund once the transfer of title is release which will take around 10 months
to 1 year.
Rafaelito Dizon North York, Canada 2013-12-05 My complaint here are all the same as the complaint of all the Gramercy
Resident against Century Properties. I hope we succeed on this petition.
Cyril Enrique Japan 2013-12-05 Unit quality is way below what I expected for a "high-end" property. Dealing
with EACH AND EVERY customer-facing group is always a pain, absolute lack
of professionalism. The only way to get some traction from them is to threaten
escalation to their management. No flexibility when it comes to contractors that
can be hired to work on my unit. Way too expensive association fees
(especially irritating when you see that the movies available at the Director's
Club are stuff downloaded off of the internet). Mandatory payment of multi-
media package immediately after turnover even if there's no one there to use it
yet. At least give us the option WHEN to install it so we don't waste money.
Better yet, give us the option to have the package or not. The only highlights
are the fancy ammenities in the common areas but the irony is I am not even in
the country to enjoy them. Over-all, I am not happy with the end product and
would not recommend any Century property to anyone.
Ricky Yu Paraaque City,
Philippines
2013-12-05 Ridiculous fees for inferior service and quality
jacquilyn pascual Pasig City, Philippines 2013-12-05 not agree with the mandatory telephone and internet subscription
rosemarie zarzuela Hamilton, Canada 2013-12-05 Their ad says "what you see is what you get", eg. even the oriental vases on
the picture in the azure design, but none of those are there when the unit was
turnover to us. This is just one of those minor complaints I could think of. There
are other defects that we had complained when we were there but were not
followed by them even. Too bad e only had 2 weeks to stay..
Pangalan Lokasyon Petsa Comment
Larry Mallari Sacramemto, CA 2013-12-05 We are so disappointed! We never seen our unit yet but we are not interested
to see anymore for so much stressed given on us in 6 months now exchanging
emails back and forth to resolve our concerns on our own like we are playing in
circles that never ends. From the beginning the layout was not delivered ended
up getting 2BR 1T/B instead of 2BR 2T/B. SPA was accepted that is not belong
to them and insisted that the Turnover is not null and void. False information
given with regards to monthly dues which is $100 only and end up that we
need to pay more than $200, it all depends on the size of the unit. To lease it ,
more issues to tackle so we decided to sell it to get out of this nightmare but
still a problem.No way out for us now. They are all unreliable so how can we
trust this company. We were ripped off ! At least we are not alone to fight for
our right. They are always right no chance for us to voice out. Whoever you are
, thank you in advance. We really appreciated it. God speed!
Gina Reyes Makati City, Philippines 2013-12-05 Not agree with the mandatory telephone and internet subscription, Cignal TV
cable, unit and parking monthly association dues, defects in the balcony and
window and the water pressure.
Lena Catherina Rivera Makati City, Philippines 2013-12-05 I have the same complains as everybody and I hope they hear us out.
Erb Avore Makati, Philippines 2013-12-05 Its important to keep your integrity
Yolanda Girao Sharjah, United Arab
Emirates
2013-12-05 This is important because of the enormous amount that Century Properties is
asking for association dues, Building Insurance, Cignal, telephone and internet
connection.
Lulette Padolina Australia 2013-12-05 Am working too hard to have condo in the Philippines. So that everytime am
going back I have place to stay in. But the money that I paid is not worth it for
that kind of condo, very low quality, contradict on their promises, 5 star
condominium.
Maria Ames Van Nuys, CA 2013-12-06 Miscellaneous fees are too high, still under negotiation with them and ny
lawyer,so far PLDT was waived off. I have not paid my balance yet, no see no
pay as they insist to pay before inspection. I would like it to be inspected before
paying so what I've signed for is the one to be delivered. My SPA and my
lawyer are taking care of it. This has been ongoing for almost a year now. It is
there way or no way,but we can do our way.
Bam Centeno Sacramento, CA 2013-12-06 I have always dreamt of my future condo with the best view of the beach in
AZURE, but my dream turned into a nightmare when they handed the unit over.
First they changed the layout entirely, what's worst, is that there is column in
the middle of my dining area. I asked for some sort of a compensation, they
just gave me US$1000. What a joke!
Pan Cheung Hong Kong, Hong Kong 2013-12-06 The internet service is too expensive and don't have other option.
Alexander Pecson Tamuning, Guam 2013-12-06 I have been trying to get my kitchen countertop adjusted for almost a year for
sole reason that even a small refrigerator won't fit. Also a safety issue where
the fridge is located the electric panel is obstructed and in an emergency
situation its not accessible.
MARIA GRACE
SANTIAGO
BURBANK, CA 2013-12-07 I WANT MY MONEY BACK!
Jocelyn Guevarra Quezon City, Philippines 2013-12-07 The fees keep changing and adding that I did not sign up for like the 1 year
PLDT Internet (overpriced) that I wouldn't be able to use since the unit's not
gonna be occupied for 1 year. Service is so slow & unorganized but they're
very quick to charge you. Overall, very disappointed and has been causing me
so much stress from the beginning.
Gramercy Resident Toronto, Angola 2013-12-07 I am a resident at Gramercy and not happy with the way Century has handled
the development with no consideration to us or our investment
Pangalan Lokasyon Petsa Comment
Paul Kim Makati, Philippines 2013-12-07 I am still waiting to hear back from Century about compensation. Please add
me to the list of people who would like to speak with Mr. Antonio personally.
Ponciano Ramos North Hollywood, CA 2013-12-08 exactly the same like yours
Levy Alcantars Singapore, Singapore 2013-12-08 There were many things na Hindi na inform ng agent and best during the turn
over Hindi nila bibigay ang key ng unit ko if I don't pay the misc feed they will
not give the keys to my unit. Pls note included the PLDTas I only go back to
Philippines twice a year I don't utilized much of the said service. Well eventually
they give me only one key and the turn over group is still keeping one key to
my unit. They did not put effort to give it to me.
Just like you am un happy how they tested me to end this am selling my unit.
I wu write also a letter concerning a the defects to my unit.
Thank you for initiating this petition.
Adeliza Thomas Earls Court, United
Kingdom
2013-12-08 ang condo unit na design at layout na pinili at binili ay iba na nong turn over.
napaiyak ako nong Makita ko dahil kung titingnan mo yong unit ay ayaw mo
pang bilhin na kahit 2m pesos. kaya ako napaiyak dahil inutang ko lang sa
bangko yong 6m pesos na ibinayad sa condo na yan tapos hindi pa maganda
ang pagkagawa. sana ay maibalik man lang yong ginastos ko diyan sa condo
na yan.
Marilyn Barbour Bedford, United Kingdom 2013-12-08 We were never told this when we bought it.
Faruque Sikder Santa Monica, CA 2013-12-09 I bought total 14 units at Gramercy residence. They promised so many
things, but they didn't deliver the units as they promised. They couldn't lease
even one unit. Most
of my units transferred very dirty
and lots things need to repair.They're charging me 115,223 pesos every month.
I wanted sell my units at any cost, then I don't need to deal with this
kind of company. Any way lot more
things I could say about this company.
Carlito Decamotan Calgary, Canada 2013-12-09 On February 2013, my wife had to travel back from Canada to the Philippines
for the scheduled hand-over of the unit only to find out that our Unit was not
actually ready at that time. Thus, during the handover there were more than 15
major concern items identified (i.e. final wall painting, poor quality furniture and
appliances, low quality counter top which was very prone to even minor
scratches, door jams, several others). The Unit appliances and furnishings
were indeed disappointing since we were expecting a Unit that is equally or
comparable to what Century had advertised and posted when we first visited
their Showrooms sometime in 2007. We felt really very unhappy and totally
unsatisfied when we first saw our Unit. And note, only sometime last month
where the repair of one of the outstanding action items (damaged cabinets and
broken A/C) was done. At the moment, the remaining yet to be fixed is the
replacement of the multiple dented master bedroom glass panels. Hence, until
now, our Unit was never included yet in the listing for lease, and certainly, we
are continuously paying the exorbitant condo fees. These are one of the major
concerns we had since the hand-over of the unit, not to mention some surprise
changes in the policies / rules in the use of the condo amenities, exorbitant
condo / miscellaneous fees including CIGNAL cable. In fairness though, the
Gramercy common areas, lobby, and amenities were really perfect and
beautiful. Hopefully, the Century Management will look into our concerns /
issues and come up with a favourable action that will be satisfactory to all
parties... am really crossing my fingers on these.
celes de guzman Metro Manila, Guam 2013-12-09 kailangan ng pagbabago.
Pangalan Lokasyon Petsa Comment
Frederick Tan Makati City, Philippines 2013-12-09 crazy! My original plan for buying this unit is for my weekend home. With
exhorbitant monthly dues of almost 20,000, it is better for me to stay in a 5 star
hotel in Makati weekly where I dont have to clean my unit each time I stay and
still get to enjoy breakfast buffet at the hotel
Frederick Tan Makati City, Philippines 2013-12-09 The younger Antonios are spending too much time with Paris Hilton and forgot
to serve his customers well.
Rafael de Guzman Guam, Guam 2013-12-09 Same concern, same problems. Century properties did not deliver what they
have advertised and "promised'.
derek prince New York, NY 2013-12-09 1. about 3/4 paid in full, I was informed my unit will be smaller than the original
floor plan due to design change.
2. There was no Assoc Dues price given when initially buying.. I have to pay
for quests to swim on top of my 4000 peso monthy assoc dues.
John HOI Macau, Macao 2013-12-09 Unsatisfied of promise by Gramercy Century
John HOI Macau, Macao 2013-12-09 I'm a foreign investor, I bought Gramercy condo 5 or 6 ago. My unit was
turnover at Q1 of this year 2013. Before I purchase the unit, the gramercy
promised that they will have professional team to handling the resell process,
however, before my unit was turnover, I had already send my authority to resell
my unit but until my unit was turnover, there is no one handle on the resell
process and I think they don't even help me for finding a buyer, there is no
update/ or any status of resell progress. As a foreigner, I don't really know how
can I find a new buyer in Philippines,. I had a feeling that Gramercy wasn't
deliver what they really promised. It was more than 1 year, there is no one
update my resell status, but they won't forgot to send the monthly maintenance
bill.
Josephine Torrejos Singapore 2013-12-10 I want to get my money's worth and get the return on investment I was told to
have prior to investing in this property.
Ryan Pesigan Reyes Mandaluyong City,
Philippines
2013-12-10 Elevators in the Century-project Soho Central is a mess. We have experienced
free-fall drops and being stuck inside. Notice also that all elevators have no
Certificate of Operation displayed. I have notified the Engineering Dept. of the
City of Mandaluyong and will need to follow it up. Make sure Last Will and
Testament already written before riding the elevators of Soho Central.
Perla Martires Las Vegas, NV 2013-12-12 Association dues is way too high, materials used are inexpensive, paints are
peeling off the wall