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Networks

Global Services portfolio handbook Q2 2014

© Nokia 2014 Q2 2014

For internal use only

 

Welcome to the Global Services Portfolio

This document is built for you, and will make selling easier!

Dear Sales, Solution and Delivery Teams in Networks,

Within this first edition of the Global Services Portfolio Handbook you will find the complete GS portfolio now in one document. The handbook consists of high level summaries which outline the key sales and delivery aspects of each service. In this document, you will find each GS Business Lines’ portfolio; we have focused our effort on how to best support our collective growth and profitability ambitions and help you bring our service offerings to the market.

This first generation of the document seeks to define a set of service and solution offerings across our company, consolidating the key selling value proposition and the customer benefits. Furthermore, it brings together a combination of solution offerings and service capabilities from Networks and also complementary third party technologies. So, whether you are looking at this from a deployment, optimization, maintenance or operation of the network viewpoint, you will find a perspective relevant to you. The handbook is provided in a modular package that you can use to build the full end-to- end proposal to your customer, corresponding to their current challenges and requirements, pain points or market evolution themes.

I hope you find the Global Services Portfolio handbook useful in driving your own business forward and keep the latest version always at hand.

Successful selling!

keep the latest version always at hand. Successful selling! Thierry Boisnon Head of Global Services Value

Thierry Boisnon Head of Global Services Value Creation - Nokia

© Nokia 2014

 

Editor’s notes

It has been both a challenge and a pleasure to publish this first edition of the Global Services Portfolio handbook, which has been structured around a strict template of information to ensure that, for the first time, we have a consistent format for all Business Lines across the portfolio. As we move forward, we will continue to develop and update the handbook on a quarterly basis so you can always rely on having access to the latest information.

Pulling this together has been a collaborative task and I would like to thank those from within the Business Lines who provided information and helped in the production process.

If you have any feedback or would like to share your ideas on how we can continually develop and improve this initiative, I would welcome your comments.

Many thanks

Lance Thomas lance.thomas@nsn.com

© Nokia 2014

 

How to use this handbook

This edition of the Global Services Portfolio is a simplified version and intended to give you all the core information your require for each business line in an easy to access format. This Handbook will be updated on a quarterly basis to reflect changes in the portfolio. Please ensure you are viewing the latest version, this is indicated in the footnotes.

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1

Top level menu lets you navigate your way to your required business line.

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NPO Outsourcing SON Services Subscriber Focused Network Optimization Radio Network Performance Assurance Field
NPO Outsourcing
SON Services
Subscriber
Focused Network
Optimization
Radio Network
Performance
Assurance
Field Optimization
Drive Tests
for
Radio Network
Optimization
New Radio Feature
Introduction
Radio Network
Benchmarking
Radio Network
Assessment
End to End
Capacity
Optimization
Smartphone
Optimization
HetNet
Planning
and
Optimization
In Building &
Special
Spectrum
Refarming
Network
Sharing
and
Consolidation
Radio
Design Network
for Swap
Radio Network
Modernization
Radio Network
Design
Radio and Backhaul Services
NPO
Home
LTE Rollout (incl VoLTE)
Network Modernization and Spectrum
Refarming
Optimization and Assurance
Full End User Centricity (CEM)
Capacity Extension - i.e. HetNet / Small
Cells / UDN / WIFI
Rapid Smartphone Adoption Content
(OTT Video) Explosion - eg. Liquid Apps
Network Sharing /Consolidation
Operational Efficiency - eg. iSON,
Service Operations Centre
Telco Cloud
© Nokia 2014
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Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1
Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1
Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1
Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1
Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1
Sharing /Consolidation Operational Efficiency - eg. iSON, Service Operations Centre Telco Cloud © Nokia 2014 1

All services included within the business line are detailed on the level 2 menu.

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Swap
twork
ation
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pectrum
farming
surance

Simply click on the colored square in the grid menu to take you to the Level 3 services information.

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Back

 

Protect the network from signaling storms

  Protect the network from signaling storms

Application Impact Management

Operator Pain Points

Operator Pain Points

Description

NSN Value Proposition • True end to end approach • Innovative method to link signalling
NSN Value Proposition
True end to end approach
Innovative method to link signalling to devices

Smartphone's have changed the

Smartphone's have changed the

landscape of data communications

landscape of data communications

In addition to soaring data volumes,

In addition to soaring data volumes,

Mass data and signalling data are collected and correlated

Analyse usage patterns, application and device to identify scenarios with

signalling loads are increasing due to the

signalling loads are increasing due to

‘always on’ behaviour

the ‘always on’ behaviour

Signalling storms can compromise

network performance and even cause

outages

How can we identify and protect the

Cross-selling Opportunities • MBB - Capacity expansion • • • • NPO - QoS Differentiation
Cross-selling Opportunities
MBB - Capacity expansion
NPO - QoS Differentiation Introduction
NPO - Mobile Video Experience Optimization

network from rouge devices, applications

and users?

Deliverables

Report detailing devices, subscribers and applications causing high

• Operator benefits • • Visibility of potential signaling issues • • Predict loading in
Operator benefits
Visibility of potential signaling issues
Predict loading in future

Contact Kirsty Watts

Our references

Internal

 

Ave. Solution Revenue

Solution Documentation
Solution Documentation

500k

 

abnormally high signalling load

and apps

Deep dive analysis into identified devices and applications to root cause

Extensive lab capability

Signalling storms can compromise

problems

Deep product knowledge

network performance and even

cause outages

Identify parameter setting and other measures to mitigate

Generate recommendations

How can we identify and protect the

network from rouge devices,

applications and users?

 

MBB - New product features

   

signalling load and root causes

MBB - New products

 

Mitigation recommendations

Workshop

NPO - MBB Analysis and Optimisation

before the network is compromised

Identification of problematic devices

and subscribers allowing problems

to be addressed

of problematic devices and subscribers allowing problems to be addressed NPO - VoLTE Quality Analysis and

NPO - VoLTE Quality Analysis and Optimization

© Nokia 2014

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Level 3 gives you a Solution Overview and Delivery support information so you have all the information at the click of a button. Each page has a back button which will return you to the Level 2 menu so

Back ion h k si nallin to devices
Back
ion
h
k si nallin
to devices

you can navigate your way around the

information easily.

© Nokia 2014

 

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Q2 2014

 

Global Services Portfolio

Network

 

Care

     

Systems Integration

 

Managed Services

Implementation

     

Network Planning and Optimization

       
       
       
         
         
               
                               

Home

                   

NI

Radio Roll-out New 2G, 3G, LTE sites

Core Roll-out

Transport Roll-out

Micro, Pico (Small Cells) Roll-out

Radio Network Modernization

Core Network

Radio Network

Modernization

Consolidation

Energy Monitoring

Energy Modernization

Indoor coverage for Buildings

Indoor coverage for Tunnels and Metro stations

Antenna System

Service

Products

Installation

Materials

Implementation

Build

Works

Works Materials

Site Acquisition

Construction

Construction

Turnkey

 

© Nokia 2014

Works Materials Site Acquisition Construction Construction Turnkey   © Nokia 2014 1 of 2 Q2 2014

Build

             

Back

Operator Pain Points

 

Description

   

Value Proposition

 
 

                 
         

   
   

How to minimize site and network related CAPEX and OPEX?

Build solution provides the service

fully understanding the customer needs.

project scenarios like:

 

Know-how. Experience from 6M+ sites built and modernized. Local experience from 150+ countries.

 

How to assure end-customer experience

delivery from New Sites, Capacity

New sites

   

while building, expanding and

Expansion and Site Modernization by

Capacity expansions

 

Precision. 1st time right with carefully selected subcontractors and pre-defined model sites reduces

 

     

Solution covers radio, transport and

Site modernization

     
   

modernizing the network? How to lower site implementation and

   

costs, site TCO and speeds up time to market.

   

modernization costs, and manage the

core network technologies for various

Network consolidation

 

Efficiency. Mature and simplified processes adapted

 

commercial and technical risks?

       

to local requirements balanced with global delivery expertise and reach.

   

How to manage the competence demand in various implementation phases for

Deliverables

   

Risk management. Telecom expert project teams

   

variety of new technologies?

 

Implementation: Site design,

 

prevent and mitigate technical, quality, cost and

 

How to speed up the roll-out and

Fully operational installations according to the agreed schedule and quality

 

Installation, Commissioning and Integration

 

commercial risks.

 
 

     

criteria, including the following services

Installation site materials

     
   

deployment time? In high volume projects mistakes accumulate rapidly costs.

and materials:

Antenna system products

Cross-selling Opportunities

 
               

MBB RAN, transport and core equipment

 

Operator Benefits

 

Contact

   

NI Project Management NI Energy Solutions

 
         

GS NI: Andreas Ahlén (implementation), Peter Berghäll (antennas), Gao Hexing (feeder

NPO Radio network design and optimization

 

Create and expand coverage.

 

line materials & installation materials) and Janne Rutanen (installation materials)

MS Network Operations

 

 

Evolve network to benefit from new technologies and innovations.

             

 

Optimize customer experience.

 

Our references

 

Ave. Solution

Solution Documentation

 
 

Minimize site and network related CAPEX

LTE nation wide deployment multiple

 

Revenue

     
   

and OPEX.

 

     
 

Accelerate roll-out.

 

operators, Korea

 

10k – €100M per annum

     
       

RAN modernization. E-Plus, Germany RAN modernization, Banglalink, Bangladesh

         

© Nokia 2014

             

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Q2 2014

               

Build

Back

Delivery

Description

Site survey

Site design

Installation planning

Installation

Commissioning

Integration (standard network element network integration)

Acceptance testing

Site installation materials (installation cables and connectors, PCM / FO / alarm cables, distribution frames, cable shelves and ladders, installation cabinets, fixing materials)

Antenna system products (antennas, RET, combiners, plexers, splitters, tappers, couplers, attenuators, feeder cables, feeder connectors, jumper cables, clamps, EMPs, grounding kits)

© Nokia 2014

   

NI

Delivery enablement

 

GDC

Y

RSO

Y

 

COE

Y

Skill set requirement

3 5

Typical lead time

weeks

4

Typical delivery duration (per network element)

weeks

0.1 20

Delivery model (per network element)

remote

%

0 30

onsite

%

70 100

Links:

 

Tools

Element Manager

NetAct Configurator

MSSPLANT

AutoCAD

IPM

IFM

Resources

Zone Rollout Manager

Site Design Manager

Site Material Manager

RSO Engineers

GDC Engineers

Support Engineers

Subcontractor Teams

• RSO Engineers • GDC Engineers • Support Engineers • Subcontractor Teams 2 o f 2

Turnkey

                   

Back

Operator Pain Points

 

Description

   

Value Proposition

 

How to assure end-customer experience

         

   
 

while building, expanding and modernizing the network?

 

Turnkey solution provides the service delivery from new sites, capacity expansion and site modernization by fully understanding the customer needs. Solution covers radio, transport and core network technologies for various project scenarios like:

Know-how. Experience from 6M+ sites built and modernized. Local experience from 150+ countries.

         

New sites and capacity expansions

       
 

How to optimize site deployment and modernization costs, and manage the

   

Site modernization and network consolidation

   

Precision. 1st time right with carefully selected subcontractors and pre-defined model sites reduces costs, site TCO and speeds up time to market.

commercial and technical risks?

Along with the turnkey solution Nokia also provides services such as network design,

Efficiency. Mature and simplified processes adapted

 

How to manage the competence demand in various implementation phases for

 

implementation, project management & customer logistics which can be integrated with the turnkey solution.

to local requirements balanced with global delivery expertise and reach. Risk management. Telecom expert project teams

                       
 

variety of new technologies? How to speed up the roll-out and

             

prevent and mitigate technical, quality, cost and

deployment time? How to ramp-up and manage professional

Deliverables

     

commercial risks.

 

turnkey personnel? How to manage multiple suppliers and

 

Fully operational installations according to the agreed schedule and quality criteria,

negotiations and permits.

     

subcontractors interfaces? In high volume projects mistakes

 

including the following services and materials:

Construction works: construction management, site design and actual construction works

Cross-selling Opportunities

 
 

accumulate rapidly costs.

 

 

Site acquisition: site search, lease

Construction works materials.

MBB RAN, transport and core equipment

                   

                   

NI Project Management NI Energy Solutions

Operator Benefits

 

Contact

   

NPO Radio network design and optimization

             

MS Network Operations

Single point of contact for all project stakeholders. Minimize site and network related CAPEX

GS NI: Sandor Balla

         
 

and OPEX.

Our references

 

Ave. Solution

Solution Documentation

 

Avoid investment in temporary resources and capabilities for a

       

Revenue

     
 

one-off project.

     

LTE nation wide deployment multiple operators, Korea

1M 200Mper annum

 

Minimize time to launch services.

 

RAN modernization. E-Plus, Germany

     

Accelerate roll-out.

   

RAN modernization, Banglalink, Bangladesh

       

© Nokia 2014

                   

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Q2 2014

                     

Turnkey

Back

Delivery

Description

Site acquisition management

Site acquisition service (site search, lease negotiations and permits for new sites & existing sites)

Construction works management

Site design

Construction works service (site preparation, foundations for towers work , rooftop poles / masts / towers / monopoles work, equipment stands and housing work, electric and mechanical system work)

Construction works materials (site preparation material, foundations for towers, rooftop poles / masts / towers /

monopoles, equipment stands and housing material, electric and

mechanical systems material)

© Nokia 2014

     

NI

Delivery enablement

 

GDC

 

N

RSO

 

Y

 

COE

 

N

Skill set requirement

4

- 5

Typical lead time

weeks

4

- 8

Typical delivery duration

weeks

8 - 52

Delivery model

remote

%

 

0

onsite

%

100

Links:

 

Tools

AutoCAD

IPM

IFM

Resources

CW Manager

SITAC & Permitting Manager

Zone Rollout Manager CW

Site Design Manager

Site Material Manager

Subcontractor Supervisor CW

SITAC & Permitting Supervision (subcontractor)

Subcontractor SA Teams

Subcontractor CW Teams

Supervision (subcontractor) • Subcontractor SA Teams • Subcontractor CW Teams 2 o f 2 Q2 2014

Home

           

NI

Radio Roll-out New 2G, 3G, LTE sites

Core Roll-out

Transport Roll-out

Micro, Pico (Small Cells) Roll-out

Radio Network Modernization

Core Network

Radio Network

Modernization

Consolidation

Energy Monitoring

Energy Modernization

Indoor coverage for Buildings

Indoor coverage for Tunnels and Metro stations

Services

Products

Energy System

Energy System

Energy

Passive & Active

DAS Material

IBS-DAS Services

IBS-DAS

Management

Project

Customer

Logistics

Project

Management

 

© Nokia 2014

IBS-DAS Management Project Customer Logistics Project Management   © Nokia 2014 2 of 2 Q2 2014

Energy

             

Back

Operator Pain Points

 

Description

   

Value Proposition

New deployment of radio

TCO optimized energy solutions for new MBB deployments and/or core sites

Optimally engineered energy

 

infrastructure on existing sites

Long autonomy backup time for new and/or existing MBB deployments

 

solutions for the network

 

require extension of power/energy

Energy solutions for new MBB sites with no availability of commercial grid

     
   

   
 

 

Innovative and cost effective

   

           
 

systems Optimal investment to derive maximum energy OPEX savings

Modernization of energy systems in existing MBB networks Energy Monitoring to facilitate reduction of maintenance, complexity and costs in MBB networks Increase energy efficiency in existing MBB sites - reduce overall CO2 emissions

 

solutions designed to reduce Energy OPEX

Power networks in off-grid areas

       

Tested and verified solutions

Long autonomy back-up solutions for disaster recovery

             

Operator Benefits

 

Deliverables

   

Cross-selling

 

Improve power availability hence

 

Tested energy/power solution design

   

Opportunities

 
 

network availability (remote and/or rural areas)

Bill of Quantity for the solution with respective materials

 

MBB network modernization

Site footprint reduction

Installation/commissioning documentation and services

 

Managed Services

 

increased life time of products and equipment therefore less recurring

             
 

CAPEX and OPEX

   

Our references

         
     

HE-rectifiers: Telefonica O2, Germany

Free Cooling: CMCC, China

     

lower energy and network OPEX (eg.

         
 

savings on maintenance costs, fuel)

Zero Carbon Emission: E-Plus, Germany H3G, Italy

OPEX saving through generator runtime reduction:

Solution

 

Site and network level energy management with remote monitoring

     

Kenya, Tanzania, Ghana, India, Serbia, Peru, Pakistan

Documentation

       

Contact

 

Ave. Solution Revenue

TBD

 
       

Erik Van Herck; Erwin van Lommel; Eddy Mangelschots; Jan Fritz

2m-3m

     

© Nokia 2014

             

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Q2 2014

             

Energy

Back

Delivery

Description

Standard energy solutions where a strategic objective is to >Typically follows larger MBB deployment strategy >Site monitoring will include both remote and local integration

Modernization cases can be part of technology modernization or OPEX reduction driven requirement >Modernization resulting in non-standard power solutions will require a local site survey >Site monitoring will include both remote and local integration

Renewable solutions require local site survey >Detailed design more complex

>TI plus C&I should be supervised by Nokia as a minimum. Some local

fabrication possible

>Site monitoring will include both remote and local integration

© Nokia 2014

Scope

Greenfield standard

Modernization

Greenfield

energy solution

Renewable

Solutions

Service Business Management

Nokia

Nokia

Nokia

Roll-out Management, National/ Regional

Nokia

Nokia

Nokia

Site Acquisition & permissions

Aligned with Customer or Nokia approach

 

Civil Works

 

Telecom Implementation

Nokia or Nokia TI Partner

Nokia or Nokia TI Partner

Nokia or Nokia TI Partner

Commissioning & Integration

Remote Integration

Nokia

Nokia

Nokia

Acceptance

Nokia

Nokia

Nokia

Tools

Model Selector

ES tool (dimensioning BoQ)

IPM platform (project realisation)

Resources

Project Manager (shared with corresponding

MBB project)

Field supervisor - Project supervisor - Project Delivery Manager (use case dependent)

• Field supervisor - Project supervisor - Project Delivery Manager (use case dependent) 2 o f

IBS-DAS

             

Back

Operator Pain Points

 

Description

   

Value Proposition

 
 

80% of total traffic Indoors

 

 
 

   
       

       

Extensive IBS delivery experience globally

 
   

Macro insufficient for traffic density and poor Indoor penetration

 

Identify the requirements of coverage, capacity and quality. Develop an optimal Passive/Active/hybrid DAS solution that fulfils the customers and subscribers

15 years / 4000+ buildings

 

     
       

           
   

Deteriorating end user experience with high speed data application

 

QoE needs Offer Multi-operator, multi-technology solution covering a wide range of verticals : large buildings, stadiums, airports / metro stations, malls, tunnels etc.

Full turnkey end-to-end approach with single point of accountability

   

impacting revenue growth

 

Quality : E-2-E network delivery with KPI &

 

   

SLA based commitment

       

Equipment supply, Installation, Project Management

         
 

Demand on available spectrum; pressure to acquire new spectrum

 

Seamless Integration into the Operators Macro network

       
 

Multi technology support for indoor coverage in buildings, events

             
   

Multi-Operator support for Airports, Stadiums, Train stations etc.

 

Deliverables

         
 

Legacy IBS-DAS infrastructure

Assessment, planning, design and installation/as-built documentation

Bill of quantity and materials (Passive/Active DAS)

Cross-selling Opportunities

MBB BTS & other RAN equipment

   

insufficient or non-compatible

       

Quality installation and integration services into Operators network

 

MBB Small Cells Evolution

 
               

 

Operator Benefits

Optimised network as per agreed KPI’s & quality requirements

NPO Optimization services

 
       

Care Special event services

 

 

Increased Indoor penetration, improved ARPU, reduced churn

       

MS Network Maintenance

 

 

Enhance data usage, new avenues for

Our references

         
   

revenue enhancement & ARPU

Tallest Bldg in the World Burj Khalifa; Hajj Saudi Arabia

 

Qatar

     

 

Optimally utilized available spectrum reducing licensing capex

Dubai Metro, UAE, Kolkata Railways, India, NDIArpt

Beijing Olympics stadium , YAS Island for F1 event-UAE

Solution Documentation

 

Improved QoE; Network quality a competitive differentiator

 

Contact

Ave. Solution Revenue

         
         

GS NI: Srikanth Ramachandran; Amol Salunke

200k 5 mil per building

     

© Nokia 2014

             

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IBS-DAS

Back

Delivery

Description

Building Identification and Site Acquisition

Indoor Site Survey - RF coverage and Installation

Network Planning and Design

Installation Planning

Equipment and Material supply

Equipment and Material Logistics

Telecom Implementation

Integration with Radio network and functional testing

Performance Validation and optimization

Customer ATP

Project Management

© Nokia 2014

   

NI

NPO

Delivery enablement

 

GDC

 

Y

RSO

Y

Y

 

COE

 

Y

Skill set requirement

4

4

Typical lead time

weeks

8 ~12

Typical delivery duration

weeks

24 ~ 32

Delivery model

remote

%

0

35

onsite

%

100

65

Links:

 

Tools

AUTOCAD , IB Wave Design Tool

Spectrum Analyzer, RF Power Meter

Site Master/Site Analyzer (For RF cable & Antenna)

PIM Tester

Fiber Optic power meter/light source and FO multi-meter, OTDR for Fiber Optics

Walk Test Tool NEMO, TEMS

Resources

Project Manager

Field Manager

Project Engineer, Implementation

Site acquisition and Permitting Manager

Construction Works Manager

Design Engineer, NPO

Optimization Engineer, NPO

• Construction Works Manager • Design Engineer, NPO • Optimization Engineer, NPO 2 o f 2

Project Management

           

Back

Operator Pain Points

Description

     

Value Proposition

 

                   
     

Project management is the discipline of

   

Radio new build, swap,

 
     

 

     

How to assure end-customer experience while building, expanding and modernizing the network?

 

planning, organizing, motivating, and controlling resources to achieve specific

   

modernization and consolidation projects

 

Know-how. Customer project expertise from over 500 000 projects delivered to every country in the world

           

and from 6M+ sites built and modernized

 
     

 
 

How to optimize site implementation and modernization costs, and manage

 

goals.

 

Transport network projects

 

Risk management. Prevent and mitigate technical,

     

   

Core technology new deployment

     

the commercial and technical risks?

 

Project Management delivers full

     

quality and commercial risks, cost overruns and network launch delays.

   

deployment according to the agreed

   

and complex modernization projects

   
         

Build and full Turnkey projects

 
 

How to manage the competence demand in various implementation phases for variety of new technologies?

 

schedule and quality criteria for all kinds of project scenarios:

     

Efficiency. Service delivery model that combines local with global delivery for speed, efficiency and quality. Tools. Industry unique PM automation 24/7 on-line

How to speed up the roll-out and

           

integrated project management tools, giving full and

 

Deliverables

       

real time project visibility to all project parties.

                   
 

deployment time? How to manage multiple suppliers and

             

subcontractors interfaces? How to manage customs, logistics and

End-to-end customer support from project planning to project deployment. Secures project target achievement along with a detailed monitoring and controlling systems.

     
 

delivery issues?

Project management. Resources, facilities, planning, scheduling, online project progress reporting via IPM tool, progress and quality control.

Cross-selling Opportunities

 

In high volume projects mistakes

     
 

accumulate rapidly costs.

Technical management. Expertise support to ensure interworking of all network

MBB RAN, transport and core equipment

 
     

       

NI Build Solution

 
       

subsystems. Logistics services. Collaborative demand planning, delivery management, site transportation.

NI - Turnkey

 

Operator Benefits

Our references

     

NI - Energy Solutions, IBS

 

LTE roll-out , 25k+ sites deployed in 2012,

RAN modernization. E-Plus, Germany

     
 

Single point of contact for all project stakeholders.

Softbank, Japan

RAN modernization, Banglalink, Bangladesh

Solution Documentation

 

Quick ramp-up of project

LTE nation wide deployment multiple

       

organization. Avoid investment in temporary resources and capabilities for a

operators, Korea

       
 

one-off project.

Contact

Ave. Solution Revenue 10k

     
     

GS NI: Andras Vizi

10Mper annum

     

© Nokia 2014

               

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Project Management

Back

Delivery

Description

Single point of contact

Project management (project set-up and planning, deployment management, quality management, health & safety management, supplier management, change & risk management)

Project management tools

Technical management

Multivendor interface verification (MVIV)

Logistics management (delivery process design and set-up, sales and purchase order management, logistics service provider (LSP) management)

Transportation service

Extended logistics service (warehouse management, import

management)

© Nokia 2014

     

NI

Delivery enablement

 

GDC

 

Y

RSO

 

Y

 

COE

 

N

Skill set requirement

4

- 5

Typical lead time

weeks

4

- 8

Typical delivery duration

weeks

8

- 52

Delivery model

 

remote

%

0

- 10

 

onsite

%

90 - 100

Links:

Tools

IPM (Integrated PM tool)

IFM (Integrated Field Management tool)

SEP

4C

MyERM

SBM SUITE

NOLS

SAP P20

Business object / Qlikview / Medal / E2E dashboard

Lessons Learned repository

Resources

Service Business Manager

National Rollout Manager

Regional Rollout Manager

Zone Rollout Manager

Processes & Tools Specialist

Earned Value Manager

Contract Manager

Quality and H&S Manager

Technical Project Manager

Site Design

Manager

Site Material

Manager

Construction

Works Manager

SA & Permitting

Manager

SA & Permitting

Coordinator

Support

Engineers

& Permitting Manager • SA & Permitting Coordinator • Support Engineers 2 o f 2 Q2

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Software Services

             
     

Standard

 

Software Upgrade

Services

             

3 rd Party

 
   

Software Support

Services

Advanced Software Services

Support Services

 

Care

Modernization of Core

Modernization of 2G (multiradio/Single RAN)

Motorola Modernization (upgrade to FlexiBSC/Common Abis)

HLR Modernization

LTE introductions, mobile broadband, spectrum refarming

Network capacity expansion w. SW

Network capacity w. SW and HW

BSC / RNC Modernization

EoL Products (requires Nokia feasibility study case by case)

Care Contract Renewal

Operators with key focus on maximizing revenue, i.e. being first to market, improve quality of service

Reduce cost of operations, i.e. by reducing network operating cost

Improve asset efficiency, i.e. by reduced inventory, carrying cost etc.

Software

Maintenance

Emergency Service

Services

SW Life Extender

Software

Services Upgrade

Services

Software Update

Software & Change

Planning

Support

Testing

Software Change

Services

Network Cloning

Audit

Preventive System

Launch Support

Tailored Technical

Support

Shooting

Onsite Trouble

Support

3 rd Party

Equipment

 

© Nokia 2014

T r o u b l e Support 3 rd Party E q u i p

Software Maintenance Service

Back

Operator Pain Points

High network complexity

Insufficient level of staff know how

Difficult to identify the root cause of problems within complex solutions

Subscriber complaints

Operator Benefits

Secure revenue streams by assuring network operability and performance most effectively

Highest Network Availability and Quality: Online availability of software updates. Software is constantly maintained and kept up-to-date, keeping bug related issues as low as possible

Minimized network downtime with fast and efficient troubleshooting

Optimized O&M Handling: Efficient handling of network problems, lean O&M setup due to efficient vendor backup support and efficient vendor /

operator work split

© Nokia 2014

Description

Software Maintenance is the cornerstone of the Nokia Care Software services.

Software is constantly maintained and kept up-to-date, keeping bug related

issues as low as possible. The Nokia helpdesk support takes care of technical problems and provides answers and solutions within agreed time limits. Software

Maintenance includes three inter-related services: Technical Query, Trouble Resolution and Software Updates.

Deliverables

Service Desk Reactive Support, with committed basic response times (SLA)

Dedicated ticket ownership with Nokia

Priority SW Updates on customer request

Scheduled SW corrections

SW Update process support (update macros) and SW Update content documentation

Customer Portal: List of Generic Faults, Technical Bulletins

Contact

Minna Kiviluoma

Ave. Solution Revenue

Annually recurring revenue:

Range 100k - 20mper CT. Average 2m.

Value Proposition

Optimized O&M Handling: Efficient handling of network problems, lean O&M setup due to efficient vendor backup support and efficient vendor / operator work split

Highest Network Availability and Quality: Online availability of software updates. Software is constantly maintained and kept up-to-date, keeping bug related issues as low as possible

Minimized network downtime with fast and efficient troubleshooting via remote connections

Cross-selling Opportunities

Emergency Services

Third Party Support Services

Software Update Services

Solution Documentation

Our references

• Third Party Support Services • Software Update Services Solution Documentation Our references 1 of 1

Emergency Services

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Operator Pain Points

High network complexity

Subscriber complaints

Need for rapid responses to quickly solve outages

Fast reaction from a global network of Nokia experts in problem situations

Operator Benefits

Fastest possible restoration of the

network functionality in the event

of network emergencies by committed SLAs

Nokia shared pool of senior experts support available 24x7 with access to global product line and R&D experts

ARPU protection, improved network availability and subscriber satisfaction, minimized network

downtime and revenue losses.

© Nokia 2014

Description

Emergency Remote Support brings network elements back into operation if critical service

affecting faults have occurred. It adds fast system recovery support to SW Maintenance.

Emergency Call Out adds local, on-site troubleshooting support on request, available 24 hours, 365 days a year.

Deliverables

Emergency Remote Support

Nokia experts support remotely support 24 hours a day, 365 days a year.

Delivery of advice or a workaround which enables service restoration within the agreed

restoration time.

Operators personnel and management involved are updated regularly until the emergency is resolved. A final emergency report will be provided by Nokia. Emergency Call Out

Onsite emergency according to Nokia’ emergency procedures.

Available 24 hours a day, 365 days a year, with locally agreed service levels.

Co-operation with Global Delivery Centers (GDC) and higher support levels.

Our References

Contact

Pasi Sinikallio

Ave. Solution Revenue

Annually recurring revenue:

Range 25k - 5mper CT. Average 600k.

Value Proposition

Reduced O&M workload & own effort in incident handling process including site visits. Optimal visibility of network element status and configurations in order to proactively improve network availability and quality. Early warning system for better network element health and pro-active prevention & avoidance. 24x7 access to latest Nokia expert information and continuous learning via self help.

Effective collaboration through user groups and

discussion forums. Access to Nokia experts for

guidance on complex topics

Cross-selling Opportunities

Software Maintenance Service:

Is the prerequisite to offer Emergency Services

3rd Party Support Services

Software Update Services

SLA , Silver SLA , • Service Description Gold SLA , Customized SLA , Call Out

SW Life Extender Services

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Operator Pain Points

OP is not able to do SW release upgrade or technology migration in time (< C10)

OP may be swapping Nokia out but needs “tail support” till done

Delay me also be caused by Nokia SW issues or cross-compatibility challenges

Lack of SWLE flexibility may cause swap

threat and/or loss or future Nokia sales

Operator Benefits

Allows a flex “time gap” to manage the upgrade or technology migration to new Nokia solution like ATCA

gives assurance that Nokia is as a

flexible Partner for the OP

Allows sync with other Network Elements and prioritization of various NE upgrade actions

© Nokia 2014

Description

and EME Service with limited SLA (ESWRS

for Active MBB Products)

SW Maintenance and EME Service with limited SLA ( LE

A/B) for Mature SW Products (Mainly OMP)

ESWRS and LE B do not include SW corrections but only

workarounds and advice LE A for Mature SW Products with no new SW development

include corrections for Major SW faults

SW Maintenance

Deliverables

SWM and EME services as in regular Care, but limited SLA (see above)

Our References

~1000 SWLE applications per year and about

600

approved cases (BL OK needed)

Contact

Heikki Nuppola,

Raimo Salovuori,

Lothar Neumann,

CSSC (admin.)

Ave. Solution Revenue

Annually recurring revenue:

Range 70-90Mat GP~OP 65% (long term GP target >80%)

Value Proposition

Proves Nokia to be a flexible Partner

Optimized O&M Handling: Efficient handling of network problems, lean O&M setup due to efficient vendor backup support and efficient vendor / operator work split

Highest Network Availability and Quality.

Minimized network downtime with fast and efficient troubleshooting via remote connections

Collecting “tail Care money” in case of swap and simultaneously maintaining Customer goodwill for future business

Internal value for Nokia

SWLE is useful to keep unfavorable customer commitments. such as:

Too long warranty periods beyond Nokia guidelines or industry standards

when customer is allowed to skip releases and do not comply Nokia BL release cycle demand

comply to non favorable customer agreements penalty clauses for supportability time frame

Cross-selling Opportunities

HWS Life Extender in case whole Product is

EoL (M6)

Solution Documentation

HWS Life Extender in case whole Product is EoL (M6) Solution Documentation SW Life Extender Intranet

Software Upgrade Services

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Operator Pain Points

Less successful own software installations generate growing operational costs

Load on operational staff due to complexity of software upgrades required training and night time work

Risk of poor customer experience

Revenue risk due to increased churn driven by poor customer experience

Operator Benefits

OPEX savings in the range of 12% - 24% versus customer performing software upgrades by themselves.

Minimized risk through utilization of Nokia Global Delivery Services (GSD) with proven standard processes

Minimal Network downtime through Nokia

Global experience on software upgrade

management and automated tools which reduces human errors from manual installations

Improved return of investments from network assets by quicker introduction of new software features

Fast time to market through smooth roll-

out of newest features, new services and improved end-user experience

© Nokia 2014

Description

Software Change Mass Provisioning:

SW release upgrades deployment across multiple network elements in a live network

Deliverables

Pre upgrade network study: Prepare the network for the upgrade including software and hardware compatibility analysis

First Office Application: Using Nokia expertise, tools & experts to deliver a successful pilot

Mass Installation: Roll-out of agreed scope of software upgrade

Test and verification of the upgraded network elements according to pre-defined

KPI’s.

Prepare acceptance report.

Delivery from GDC with in country project management.

Our References

List of public reference cases: Link

Public reference case, LMT : Link

Public reference, Movistar: Link

Business Cases: dTAC Thailand - Link

TeliaSonera Sweden - Link

Contact

Pete Wallace

Ave. Solution Revenue

Annually recurring revenue:

Range from 100k up to >750k

Value Proposition

Risk reduction through professional planning and project management

Efficient implementation through well-established and globally proven processes, prior experience and customized procedures

New software functionality fully tested in operator environment prior to deployment

Reduced risk of operational network interruption

Compatibility with other vendors’ equipment through multi-vendor interface verification

Risk reduction through professional planning and effective technical

guidance

Availability of Nokia experts to troubleshoot and resolve installation issues

Skills upgrade for operator staff to support smooth O&M

Cross-selling Opportunities

Software Change Planning and Support

Software Change Testing

Presentation • Marketing Presentation • Service Description • Sales Item Description 1 of 1 Q2 2014

Software Update Services

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Operator Pain Points

Less successful own software installations generate growing operational costs

Load on operational staff due to complexity of software updates required training and night time work

Risk of poor customer experience

Revenue risk due to increased churn driven by poor customer experience

Operator Benefits

OPEX savings in the range of 10% - 20% versus customer performing software updates by themselves.

Minimized risk through utilization of Nokia Global Delivery Services (GSD) with proven standard processes

Minimal Network downtime through Nokia Global experience on software update management and automated

tools which reduces human errors from

manual installations

Improved return of investments from network assets by quicker introduction of software updates with fault recovery and better performance which improve end- user experience

© Nokia 2014

Description

Software Change Mass Provisioning:

SW update installation across multiple network elements in a live network

Deliverables

First Office Application: Using Nokia expertise, tools & experts to deliver a successful pilot

Mass Installation: Roll-out of agreed scope of software update

Test and verification of the updated network elements according to pre- defined KPI’s.

Prepare acceptance report.

Delivery from GDC with in country project management.

Our References

List of public reference cases: Link

Public reference case, LMT : Link

Public reference, Movistar: Link

Business Cases: dTAC Thailand -

TeliaSonera Sweden - Link

Contact

Pete Wallace

Ave. Solution Revenue

Annually recurring revenue:

Range from 100k up to >750k

Value Proposition

Risk reduction through professional planning and project management

Efficient implementation through well-established and globally proven processes, prior experience and customized procedures

New software functionality fully tested in operator environment prior to deployment

Reduced risk of operational network interruption

Compatibility with other vendors’ equipment through multi- vendor interface verification

Risk reduction through professional planning and effective technical guidance

Availability of Nokia experts to troubleshoot and resolve installation issues

Skills upgrade for operator staff to support smooth O&M

Cross-selling Opportunities

Software Change Planning and Support

Software Change Testing

Presentation • Marketing Presentation • Service Description • Sales Item Description 1 of 1 Q2 2014

Software Change Planning

Back

Operator Pain Points

Insufficient competences of own staff on change planning resulting in reduced risk of whole software change program

Peak load of own staff divert focus away from standard operations tasks such as faults management, performance management, thus increasing risk of network outages

Loss of revenue combined with

increased risk of failed service delivery due to either lack of expertise or lack of good project resources

Operator benefits

Fast and high quality software change

planning using Nokia global expertise on similar projects

Access to proven processes and procedures from similar and previous projects

Option to save approximately 10k€’s cost from avoid having own staff to develop and maintain competences within software change management.

© Nokia 2014

Description

Software Change Planning & Support:

Supplies operator with planning expertise and support during the software testing and FOA (First Office Application) stages of SW deployment

Deliverables

Definition of a software deployment plan in cooperation with the customer inc