First, to avoid abuse or misuse of power by administration. As we know, administration have ben vested with many powers in exercising their duty. There are possibilities and opportunities of abuse or misuse of power by them which will result in maladministration and corruption. Thus, there is a need of an adequate and effective mechanism to face such danger. This can be done by controlling administration in exercising their power through ombudsmen.
Secondly, Courts role as a control mechanism of administrative administration is not sufficient. Even though Court scope of judicial preview is evolving, as a matter of fact, some aspects still fall outside the scope of judicial preview of the Court. In other word, they do not provide for a complete review of the administrative field. For example, Court did not look into departmental files and government enjoys special privileges in litigation. Hence harder to secure evidence on the issues involved and consequently it is even more difficult for them to exercise their already limited judicial review.
Lastly, judicial proceedings are dilatory, formal and costly. Court fees have to be paid and lawyers have to be engaged to prosecute individual grievances. This causes many refuse to seek judicial redress of their grievances against the administration.
Explain whether public complain BIRO can be consider as ombudsmen as a system of ombudsmen in Malaysia. Even though, public complain BIRO do have a certain essence of an ombudsmen system, it cannot be regarded as ombudsmen as a system of ombudsmen in Malaysia. First, BIRO lacks the autonomy and independence of the Ombudsmen. It has no legal power to investigate into the alleged cases of maladministration or to enforce its recommendations due to the fact that they are part of the Executive. Furthermore, in exercising the functions, it depends entirely on the co- operation of the various government departments and agencies.
Next, it is difficult to be made certain on the effectiveness of the BIRO in redressing grievances of the people against the administration except on the obvious fact that it is part of the Executive However, being part of an Executive, it has no access to Parliament and does not send its reports to Parliament. Hence, the BIRO may be of some help but cannot be regarded as efficacious as an Ombudsmen to deal with the public grievances against the administration.
Lastly, in the first place, the creation of the BIRO was not intended to be a system of ombudsmen in Malaysia, but only as a complaint handling mechanism. This is due to the fact that Ombudsmen system has been effective only in unitary-type state where powers are centralized and in countries with long and deep parliamentary traditions. In Malaysia, we have a multi-racial society having acute racial sensitivities. The rational of such refusal to adopt system of ombudsmen is the existing potential of politic and racial exploitation arising from consistent and extensive publicity on activity of an Ombudsmen. In a nutshell, public complain BIRO cannot be consider as ombudsmen as a system of ombudsmen in Malaysia