Phoenix, AZ 85027 623-202-6844

carmen@myforteisyou.com
Carmen M. Payne

Game Changer Strategy Implementation Consultant Operations Director
Competencies

Qualifications

Vision Facilitator proficiently turning goals into million dollar results
Creator developing brands, new products, and establishing new territories
Activist boosting team cohesiveness and productivity
20+ years of value-added operations and brand management experience in diverse corporate
environments being relied upon to execute visions. Provocative strategic thinker who is fun to be
around and skilled in client satisfaction and back office development. Powerhouse fueling growth,
cutting costs, and igniting performance by aligning people and culture to the strategy. Adept in project
and resource management. Transitioned franchisee to new stand-alone brand. Created a new
product that increased revenues from $5M to $31M in the first year. Maintained a 95% product
satisfaction rating. Doubled revenues from $11M to $22M in two years.

7/2013 to Present Champion Small Business Consulting Phoenix, AZ
Management Consulting & Executive Coaching company focused on business execution
President l Outsourced Strategy Implementation Consultant
Helping CEOs and Presidents design the organizations they dream of by clarifying and showcasing
their mission
Making creation and implementation of strategic and tactical action plans fun
Removing the worry of where to start and what to do first to move the business forward
Building the people who build the business because I love sharing my knowledge
Creating healthy organizations that get things done

10/2010 to 5/2013

Vantage Retirement Plans

Phoenix, AZ
Self-directed retirement plan administration company
Corporate Brand Manager l Strategic Vision Team Builder
Developed the brand and led the effort that transitioned the company from franchisee to stand alone
brand
Delighted clients by giving the complex transaction process a makeover
Turned the companys mission into weekly radio show scripts and co-hosted the weekly radio show
Increased employee engagement through development of new hire screening and hiring protocol,
development of compensation plans, and creation of employee onboarding and training programs

5/2003 to 4/2010 Nouveau Riche Corporation Scottsdale, AZ
Direct sales organization that creates and supports real estate investors nationwide
VP Product Development l Strategy Implementation Director
Instrumental in increasing revenues 520% in one year and from $3.6 million to $84 million in four
years
Developed a real estate investment education product recognized for educational quality by the
American Council on Education (ACE)
Screened and hired 35 real estate investors and molded them into expert Instructors
Diligently achieved and vigilantly maintained a 95% product satisfaction rating
Experience
Phoenix, AZ 85027 623-202-6844
carmen@myforteisyou.com
Carmen M. Payne
Directed well-run product fulfillment events that served up to 2,800 delighted customers per event
Established sales territories and unified the sales efforts through training
Managed a one-on-one real estate Coaching Department that instilled student confidence, compelling
them to take action on the education received
Introduced, staffed, and skillfully trained a Customer Care Department gifted in retaining customers
Slashed product refunds by 90% conducting enlightening student orientations that educated students
on the exclusive features and benefits, and by organizing the companys compliance and customer
service efforts


6/2000 to 10/2002 Interstate Group, LLC Phoenix, AZ
Enclosed cargo trailer manufacturer specializing in utility, car, and motorcycle trailers
Marketing Director l Strategic Vision Team Builder
Influential in doubling revenues to $22 million annually by transitioning seat-of-the-pants management
style to a sales performance metrics driven professional organization
Increased revenue by introducing saleable product features and eliminating non-profitable ones
Improved product ROI 35% and increased production rate by streamlining a manufacturing process
Opened corporate office in Phoenix, AZ, built a $2 million manufacturing facility in Kingman, AZ, and
established over 100 distributor territories

10/1998 to 10/2000 Various Contract Positions Phoenix, AZ
Short-term specialized contract work
Independent Contractor
Program Administrator integral to the successful development of a global pricing initiative for a
worldwide telecommunications company
In-demand Technical Writer on the CAD conversion team for a leading provider of semiconductors

11/1996 to 9/1998 Interactive Flight Technologies Phoenix, AZ
Innovative company that installed touch screen computers for inflight gaming on international airlines
Project Director l Team Builder
Contract Administrator who unified software and hardware engineers in the successful fulfillment of an
overseas airlines retrofitting contract valued at $35 million
Spearheaded development of effective production control tools that ensured on-time delivery of
materials and components
9/1994 to 10/1996 FINOVA Capital Corporation Phoenix, AZ
A financial services company which provides secured financing between $100,000 and $35 million
Asst. to Senior VP, Major Accounts Group
Project manager who assisted account managers with the implementation of territory development
plans that achieved $200 million annual goal for secured loans
Education
University of Phoenix Business Administration & Marketing Phoenix, AZ