Silk reset technique :

To resolve the issue, please see the step below:-

1) Restart the system
2) Make sure the Open Agent and the application (e.g. Internet Explorer) are not
running (automatically).
3) Go to %TEMP%/boost_interprocess and delete the two files in there. To do so,
go to Start -> Run and enter the following:
%TEMP%/boost_interprocess
4) Start the Open Agent using the '-clean' suffix (once). To do so, go to Start
-> Run and enter the following:
32 bit OS:
C:\Program Files\Silk\Silktest\ng\agent\openAgent.exe -clean
64bit OS:
C:\Program Files (x86)\Silk\Silktest\ng\agent\openAgent.exe -clean

Incident #2430657
Old KB# 31004
To resolve the issue, please see the step below:-

1) Restart the system
2) Make sure the Open Agent and the application (e.g. Internet Explorer) are not
running (automatically).
3) Go to %TEMP%/boost_interprocess and delete the two files in there. To do so,
go to Start -> Run and enter the following:
%TEMP%/boost_interprocess
4) Start the Open Agent using the '-clean' suffix (once). To do so, go to Start
-> Run and enter the following:
32 bit OS:
C:\Program Files\Silk\Silktest\ng\agent\openAgent.exe -clean
64bit OS:
C:\Program Files (x86)\Silk\Silktest\ng\agent\openAgent.exe -clean

Incident #2430657
Old KB# 31004
To resolve the issue, please see the step below:-

1) Restart the system
2) Make sure the Open Agent and the application (e.g. Internet Explorer) are not
running (automatically).
3) Go to %TEMP%/boost_interprocess and delete the two files in there. To do so,
go to Start -> Run and enter the following:
%TEMP%/boost_interprocess
4) Start the Open Agent using the '-clean' suffix (once). To do so, go to Start
-> Run and enter the following:
32 bit OS:
C:\Program Files\Silk\Silktest\ng\agent\openAgent.exe -clean
64bit OS:
C:\Program Files (x86)\Silk\Silktest\ng\agent\openAgent.exe -clean

Incident #2430657
Old KB# 31004
To resolve the issue, please see the step below:-

1) Restart the system
2) Make sure the Open Agent and the application (e.g. Internet Explorer) are not
running (automatically).
3) Go to %TEMP%/boost_interprocess and delete the two files in there. To do so,
go to Start -> Run and enter the following:
%TEMP%/boost_interprocess
4) Start the Open Agent using the '-clean' suffix (once). To do so, go to Start
-> Run and enter the following:
32 bit OS:
C:\Program Files\Silk\Silktest\ng\agent\openAgent.exe -clean
64bit OS:
C:\Program Files (x86)\Silk\Silktest\ng\agent\openAgent.exe -clean

Incident #2430657
Old KB# 31004